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Care Home Owned by Hallmark Luxury Care Homes in Merthyr Tydfil

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hallmark Luxury Care Homes in Merthyr Tydfil

Only the locations & reviews in Merthyr Tydfil for Hallmark Luxury Care Homes are showing below.

View the details of all 22 locations (with 2177 reviews) owned by Hallmark Luxury Care Homes

Hallmark Luxury Care Homes Locations in Merthyr Tydfil (1)

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1 Care Home owned by Hallmark Luxury Care Homes in Merthyr Tydfil
Hallmark Greenhill Manor

Duffryn Road, Pentrebach, Merthyr Tydfil CF48 4BE 

10 126 reviews
"My dad moved to Greenhill Manor in January 2023 after a 4 month stay in hospital. When he moved in he was underweight (wouldn't eat in…"   Read all 126 reviews
Location Type Care Home

Nestled in a serene spot within the beautiful valleys, Hallmark Greenhill Manor invites residents to thrive in a luxurious yet homely environment. This care home provides award-winning residential, dementia, nursing, and respite care, including a vibrant… Read more about Hallmark Greenhill Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 120 Rooms
  • from £1,710 / week

Hallmark Luxury Care Homes Reviews in Merthyr Tydfil (126)

9.8

Hallmark Luxury Care Homes has a Group Review Score of 9.8 (9.798) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hallmark Luxury Care Homes must have a Review Score.

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Review of

Hallmark Greenhill Manor

from Sandra H (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Greenhill Manor in January 2023 after a 4 month stay in hospital. When he moved in he was underweight (wouldn't eat in hospital) and although he took a few weeks to settle he flourished and put a healthy amount of weight on due to the amazing food served. The staff in reception, the
kitchen, laundry, activities and maintenance showed my dad love, dignity and respect right up until he passed in May 2025. It was so comforting to know he was safe and well cared for. He was a real character and staff, residents and visitors loved him. We loved our visits with him and I'm so grateful that we chose this home for him and would 100% recommend it to any family considering a home for their loved one. Thank you Greenhill Manor, as dad would have said 'It's been a blast'
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for your kind words. He certainly was a character and is sorely missed by the whole team and residents at Greenhill Manor. Thank you for everything you did for us all at the home, you are all always welcome here.

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Review of

Hallmark Greenhill Manor

from Vivian R (Father of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since our son has been in Greenhill Manor, we have both seen really positive and good changes in him. His mood, his mobility and his awareness. We felt this is due to the care & concern all the staff have towards him. Thank you.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to complete this review. I will pass on your comments to the whole team.

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Review of

Hallmark Greenhill Manor

from Wendy R (Mother of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad my son is in Greenhill Manor what amazing staff and the care he is receiving is amazing. I cannot praise Green Hill enough the food is fab, and nothing is to much trouble always so helpful. I can't thank them all for the care and support my son is receiving.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for completing this review, we are all glad you are happy with the care and support your son is receiving, he has settled in well and made a lot of friends here. It is lovely to catch up with you , his extended family and friends when you all visit.

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Review of

Hallmark Greenhill Manor

from Graeme M (Nephew of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt, who is severely restricted in her movements, has been resident at Greenhills Manor since 2017 and has been given all the care and attention I could have wished for. Now in her early 90s she is comfortable and happy. She has a good rapport with all her carers who seem to know how to get the
best out of her. She eats well and enjoys her food, which always seems to be fresh cooked and appetising. The building is spacious, light and airy and It is a pleasure to visit every week and I am happy to recommend it to others.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for posting this review. I will share this with the whole team at Greenhill.

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Review of

Hallmark Greenhill Manor

from Beverley W (Daughter of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into the care home just before Christmas in 2023, she had end stage dementia and we had struggled to find a place to take her because her behaviour could be challenging. My mum was in the home until December this year when she passed away. During this year we visited her along with my dad
who is 95. I cannot fault the level of care my mum received during her stay and the level of kindness shown to me and my dad during this time. The home itself is lovely and the food excellent. My first experience of this was Christmas Day 2023 when the residents and some guests were being served prawn cocktails, Christmas dinner with all the trimmings and pudding, it looked delicious. The activities were plenty and well organised but what makes the home is the staff. In the year my mum was there I have to say there was nothing too much trouble and they worked around my mum's needs so as not to upset her. I can only say if you are looking for a home you will not get a better one.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

I can't express how warming it is to receive feedback like this. It was an honour to care for your mother and she is missed by everyone at Greenhill Manor. thank you so much for taking the time to submit this review, your kind words will be shared with all of the team in the home.

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Review of

Hallmark Greenhill Manor

from J E (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with how the nursing home is run, the staff are very helpful and approachable. The nursing staff are reliable and very efficient and look after the residents with the proper care and attention.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for completing this review. Your feedback is greatly appreciated and will be passed on to the whole team at Greenhill Manor.

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Review of

Hallmark Greenhill Manor

from Katrina S (Friend of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt deeply welcome upon entering the home to visit my friend. The staff even made me a cup of tea as I was on crutches. The bread pudding was so delicious and a treat to share in a calm and cosy environment. I would recommend Greenhill Manor to my nearest and dearest as I was so impressed when shown
around the house. Thank you everyone for your humble service to the residents.
Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Thank you for your kind words. It was our pleasure to have you visit us.

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Review of

Hallmark Greenhill Manor

from N D (Daughter-in-law of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and facilities. Father-in-law is enjoying the activities, after being in hospital for 8 months, settled well into the care home and made to feel welcome.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to complete this review, it is lovely seeing him settle in.

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Review of

Hallmark Greenhill Manor

from G W (Son-in-law of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has excellent facilities and the staff are very good. There is always something going on for the residents, craft events, singers etc.
The standard of the food is excellent and the general atmosphere in the home is very good. My mother-in-law is very well cared for and she feels that she is
at home.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It is always a pleasure to see you at the home, thank you for taking the time to fill in this marvellous review. We all care for your mother in law a great deal, and I will make sure the team see your kind words.

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Review of

Hallmark Greenhill Manor

from K W (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the home is excellent, staff are very good and helpful, they show so much care for all the residents and their families. Activities are fantastic you couldn't ask for anything more. Can't thank them enough for the care they have given to my mother.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for completing this review, comments like this make an awful big difference to the team and I will be sharing your kind words with them all.

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Review of

Hallmark Greenhill Manor

from G D (Son of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has recently been moved into the facilities at Greenhill Manor.
The staff have been amazing and have been outstanding at getting my father settled. They are giving him another chance at living the life he had before becoming ill.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It is an honour to care for your father at Greenhill Manor and seeing him settle in has been a joy! Thank you for completing this review, it is really appreciated.

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Review of

Hallmark Greenhill Manor

from S W (Father of Resident) assisted by family/friend published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son is happy at Greenhill Manor, he has made friends and receives the best care.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to complete this review. We are glad that your son has settled in well and that you are happy with the care he receives.

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Review of

Hallmark Greenhill Manor

from S D (Friend of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I visit our great friend between 2 and 3 times a week and are always struck by the warmth and friendliness of all the staff at the home. The care received there is second to none and the clients are treated with dignity and respect at all times. Our friend settled in extremely quickly
and is happy and content in this new home from home.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for your kind words and taking the time to complete this review.

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Review of

Hallmark Greenhill Manor

from L D (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident since April 2024. We are so happy with the care she is receiving, the management and staff are so caring and we have Peace of Mind that she is getting the best care. Her room is immaculate and clean with all comforts. We have added her personal touches. My father was a resident
before sadly passing away and we knew this was the best choice we could ever make. I highly recommend Greenhill Manor and can't thank the staff enough for all they do. The facilities are amazing.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you not only for your kind words, you are all a part of the Greenhill Manor Family, it is a pleasure to care for your mother as it was for your father.

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Review of

Hallmark Greenhill Manor

from R J (Husband of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came in March 4th and has been treated with care and respect by everybody here from cleaner to cook, nurses and every member of staff. She now calls it her forever home and it takes a lot off my mind knowing she's safe and cared for so thank you.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It is an honour and privilege! Thank you for taking the time to complete this review, we all appreciate it and I will make sure I pass your comments on to the team.

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Review of

Hallmark Greenhill Manor

from W J (Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved to the home on the 4th of March 2024 and when I moved here I was a bit apprehensive coming from out of the country. After the first week, I settled down thanks to the staff, carers and everyone else. I feel safe and class it as a forever home. There is always something going on. My favourite
is quiz night and sing-song. I feel I mix well with other residents. I feel I am happy. Many thanks.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

I am so glad you are happy at Greenhill Manor, it has been fantastic getting to know you and your family and listening to your stories! We are all thrilled to see you thriving and grabbing the bull by the horns!

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Review of

Hallmark Greenhill Manor

from M S (Sister of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister arrived at Greenhill Manor in March 2024. She had had a long stay in hospital where we were told to expect the worst. I visited Greenhill before she was discharged. Five-star hotel came to mind. The staff were approachable and friendly. Since my sister arrived, we have seen her improve. The
staff have been excellent in all areas. This in turn has given my sister the confidence and reassurance she needed. She is thriving again. Thank you all for giving my sister back.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to complete this review. It is amazing how far your sister has come, she is an inspiration!

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Review of

Hallmark Greenhill Manor

from Wayne J (Husband of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is really helpful. The carers, nurses, cleaners, everyone has a happy-go-lucky attitude. The food is lovely too.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you, Wayne! Your feedback is important to us all and will be shared with the whole team.

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Review of

Hallmark Greenhill Manor

from Edward G (Son-in-law of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I cannot say how grateful we are to the staff at Greenhill Manor. My mother-in-law is dressed and immaculate every time we visit. The food is varied and delicious. Family are catered for with tea, coffee and homemade cakes. The entertainment is arranged by one particular member of staff,
and there are singers, chairs and meditation to help keep the residents active and thoughtful. The cinema room shows old films and music, which they tend to remember. Bright and cheery surroundings, and a very comfortable room with her own ensuite. We definitely made the right decision as a family. We know she is being totally cared for. Many thanks.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to complete such a lovely review, Edward. It is an honour to care for your mother-in-law. I will make sure to share your kind words with the team at Greenhill Manor.

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Review of

Hallmark Greenhill Manor

from Catherine N (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for over nine years, and I find the care, communication and management excellent. Any queries are responded to immediately. The building is clean and very well presented with activities for those who choose to use them. Food is excellent and plentiful, and staff have
wonderful, caring relationships with all residents and relatives and cater well for individual needs.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you, Catherine! It has been a privilege to get to know your mother and your family over the years. Your kind comments will be shared with the team.

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Awards / Recognitions (28)

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