Hallmark Luxury Care Homes in Essex | 3 Care Homes

Review of
Hallmark Hutton View
from C C (Grandson of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

I can not thank the staff at Hutton View enough; the care and dignity they give to my grandad is outstanding. The food catering staff and housekeeping are always happy to help. Management are always approachable. Well done to the team, you make a difference every day with your friendly smiles and warm

welcome.

Reply from Louise Baxter, General Manager at Hallmark Hutton View

Thank you so much for taking the time to review your experience at Hutton View and we are so pleased you are happy with your grandad's care. We value feedback as it helps us to shape the service.

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Review of
Hallmark Hutton View
from Margaret S (Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

I have been at Hutton Vierw for two and a half years now, and I could not be happier. I truly can't fault the service of the team. One particular member of the management team stands out for being exceptionally caring, helpful and easy to talk to. Their always willing to sort out any problems and regularly

take me out to the garden because they know how much I love it. That simple act brightens up my day and makes me feel seen and valued. They always involve me ,and a joy to be around. The whole team is incredibly friendly and attentive.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for your kind words, we shall pass your lovely comments on to the team here at Hutton View.

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Review of
Hallmark Anisha Grange
from Louise W (Daughter of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

My father is a resident at Anisha Grange, and I can honestly say the care by all the staff is brilliant. Every person in every department is so friendly and approachable.

Reply from Rabea Azad, Customer Relationship Manager at Hallmark Anisha Grange

Thank you so much for your lovely review. It has been an absolute pleasure getting to know dad and all the family.

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Review of
Hallmark Hutton View
from M Y (Daughter of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

Our father has only been a resident for a few months, but he has settled in very well. All the staff are so welcoming and always greet him by name. The pre-assessment was very detailed & we met with management after the first 2 weeks to clarify some things that had not been communicated to all staff.

As a family, we love the facilities on offer and that there are a variety of spaces to sit together. We also feel welcome to visit anytime. I feel more relaxed knowing Dad is being well cared for and that there is always someone on hand if he needs help.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for your kind and thoughtful words. We're truly grateful you took the time to share your experience, and we're delighted to hear that your father feels settled. It means a great deal to us that your family feels comfortable spending time here together - our ambition is always for Hutton View to feel like home for both residents and their loved ones. We also really appreciate your early feedback regarding communication gaps. We always encourage our families to speak with us about any concerns or queries, as it gives us the opportunity to address them quickly. Ensuring your Dad receives consistent and personalised care is always our priority. Your reflections help us continue to learn and improve, and it means the world to us that you have peace of mind. Thank you again for sharing.

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Review of
Hallmark Admiral Court
from Darian B (Daughter of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

Spent a lovely lunch in the bistro with my mother wonderfully organised by the hospitality services manager. We sat afterwards in the garden enjoying the sunshine with tea and biscuits admiring the well tended garden. Before all that my mother enjoyed entertainment organised by the social staff. Thank

you for all your hard work.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your kind words. We are pleased you enjoyed your lunch with your mother and also enjoying the sunshine and the beautiful gardens we have at Admiral Court.

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Review of
Hallmark Admiral Court
from R S (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My family member recently began a stay at Admiral Court to recuperate from an operation and I have been very impressed with the standard of care. First and foremost, the staff are knowledgeable, attentive and sincerely kind to residence and visitors alike. They have promptly addressed all aspects

of care, taken the time to answer all our questions, and really seem to be on the ball. The standards around the home are high, for example in the food, the quality of the furniture and in the range of facilities and activities available for residents. The staff clearly take the time to build a bond with the residents, talking and laughing with them, playing games, etc. rather than simply housing them, and I think that empathy is really important. I feel my family member is in good hands which is super reassuring.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your kind words. We are so pleased your dad is settling well into Admiral Court and that you are happy with the care and first impressions as we know how difficult it can be for the family as well as the resident in the first stages of move in. I will pass your kind words onto the team.

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Review of
Hallmark Admiral Court
from B N (Sister of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My brother has just recently moved into Admiral Court and I couldn't be more delighted at the care and thoughtfulness he is receiving. The staff smile and actively get involved with the residents, the managers find excellent solutions for his particular needs, listening carefully and ending with reassurance,

the chef left us (his relatives) a tray of cakes on the first day, fresh flowers in his spotlessly clean room, his clothes all sorted and accessible. He is safe, the admin has all been completed, physio/district nurse have already visited, he's dared to leave his room and go into the lounge with other residents; the activities programme offers such a variety that I know he'll find things to enjoy. My focus is on him regaining his mobility, reducing his fears and socialising - I am really reassured to see this already starting to happen.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your kind words, i am so pleased your brother is settling in very well here at Admiral Court and that you are reassured of the quality of care and support he is receiving and will continue to receive. I will pass your kind words onto the team.

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Review of
Hallmark Hutton View
from Debbie C (Relative of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

I cannot express my gratitude enough to the staff of this amazing care home, there are not enough words to describe their outstanding care, compassion, advice and support of not only the residents but also the associated members of the 'residents' family. The whole ethos of this home is exceptional

and the quality of care is outstanding. The meals, housekeeping, care, cleanliness and overall welcoming feeling is a credit to your staff.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for your lovely kind words. We shall pass your comments on to the team here and it is our absolute pleasure to be able to provide care and support to your loved one.

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Review of
Hallmark Anisha Grange
from Jennie V (Wife of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My husband has been in Hallmark Anisha Grange for the past 12 months suffering with dementia.
The care that he has been given over the last year has been amazing. The staff are wonderful, so kind and considerate, nothing is too much trouble. I visit him frequently and I feel the atmosphere is always

cheerful and welcoming. Well done Anisha Grange!

Reply from Rabea Azad, Customer Relationship Manager at Hallmark Anisha Grange

Thank you for your kind review! It is an absolute pleasure to have your husband with us and to welcome you into our home.

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Review of
Hallmark Admiral Court
from Sharon J (Daughter of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I'm very happy with the care my dad is getting at Hallmark Admiral Court. The staff are all excellent. All very caring and considerate. The food is excellent too. Would not want him to be anywhere else.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much for your review. We are so happy that you are pleased with the care you dad is getting here at Admiral Court. I will pass your kind words onto the team.

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Review of
Hallmark Admiral Court
from Joyce H (Sister of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Once again I had a great visit to Admiral Court. The staff are all so very welcoming and not only care for their residents' comfort and well-being
but extend great hospitality to their visitors. The atmosphere at Admiral Court is so happy and welcoming - nothing is too much trouble to ensure we all

get the most from our visits. We are encouraged to join in with various activities that is great for bonding with our loved ones and making new friends. There are so many activities for the residents to take part in and enjoy and plenty of shared chats around the Farmhouse Kitchen Table making friends and sharing memories with the other residents.

I think the overall policy is to keep everyone safe, happy and that's obviously a complete success judging by the smiles from the residents and all the staff.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you ever so much for these kind words. It is a true delight to have read what you have written and thank you for taking the time to review the home. We are so pleased that your sister continues to be happy with us.

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Review of
Hallmark Admiral Court
from Catherine M (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum is very happy here. The staff are very caring and engaging. Mum says "They like to do things with you". There are lots of activities and the rooms/premises are very clean. I feel reassured mum is looked after.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your kind words. I will pass them on to the team.

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Review of
Hallmark Hutton View
from Angela B (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

Oh my goodness what can I say! From the moment Mum entered Hutton View, the Customer Relationship Manager and her team were fantastic.
The whole family were tired and vulnerable after a difficult time in the hospital. It was such a relief to be finally getting the care and attention needed. It was

as though someone had put their arms around us all.
The facilities at Hutton View are second to none. The residents radiate happiness and you can feel the community spirit in the air.
All the staff are extremely attentive and genuinely have the resident's best interests at heart.
Not to mention the food - wow, Mum has a handmade 3-course dinner at every mealtime. The family joke that she is in a 5* all-inclusive hotel.
It was clear from the onset that not only are the residents of high importance, but so are their family. The lounges and seating areas everywhere have complimentary snacks and drinks for all to enjoy and you never feel like you are in the way.
Overall I cannot rate the place high enough. Well done everyone.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to provide us with your feedback and it was our pleasure to be able to support Mum and you as family during a really difficult and emotional time. We shall pass your lovely comments on to the team here. Sending you our best wishes Angela.

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Review of
Hallmark Admiral Court
from Sharon L (Daughter of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

Absolutely first-class accommodation - beautiful decor, exceptionally clean.
The level of care goes above and beyond. Everyone is welcome from the moment you step through the doors. The atmosphere is warm and welcoming and residents and their relatives/friends are treated like family. The food is excellent

and plenty of choice. My father was admitted for 4 weeks of respite and has thrived. I would be so happy for him to live there on a permanent basis.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much for your kind words, I will pass them on to the team.

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Review of
Hallmark Admiral Court
from Cath H (Friend of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

Taken our neighbour into the home for the first time. I couldn't have asked for a better welcome. My friend felt instantly at ease. Everybody was so friendly. The whole place was spotlessly clean. Flowers and chocolates in the room. Very impressed.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much for taking the time in writing a review. I will pass on your kind words to the whole team.

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Review of
Hallmark Hutton View
from P M (Sister-in-law of Resident) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience

Our whole family entirely are pleased with the service personnel, cleanliness, and care that our family member is experiencing. She has settled in remarkably well in the last few weeks, better than any of us expected or hoped.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you so much for taking the time to provide us with your amazing feedback, we shall pass your comments on to the Team.

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Review of
Hallmark Admiral Court
from Clare P (Daughter of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

Mum's 80th Birthday Celebrations:
I don't know what to say. Thank you so very much for the amazing buffet and setup for Mum's birthday celebrations! Honestly couldn't have asked for any more and Carers coming down from Mum's Amazon Way living area to join us for singing Happy Birthday as her birthday

cake was bought in brought tears to my eyes just lovely! Was like an extended family moment!
Many thanks again to the four lovely staff members assisting - the food and service were second to none. The whole family had a great time!

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

We are so pleased that Mum enjoyed her 80th Birthday celebrations and as a home, we are very grateful to be able to celebrate this wonderful moment with you all.

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Review of
Hallmark Hutton View
from J M (Wife of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

My husband received excellent care well at this home. He was under a palliative care scheme and we were very satisfied with all the aspects of his care for the short time he was residing there. The staff were the best and he was treated with respect and understanding. Well done to everyone involved

in this care.

Reply from Louise Baxter, General Manager at Hallmark Hutton View

Thank you for taking the time to review the care at Hutton View, it is vital to help us shape a service that is responsive in meeting the needs of our residents. It was a pleasure and honour to be able to care for your husband in his final days.

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Review of
Hallmark Hutton View
from N G (Daughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

We went to the care home three times until we decided our Mother would benefit from moving in. To be honest it was harder for me as a carer for Mum to let go. The environment, activities, rooms, and staff are all so professional and so caring, it is like a big family. My Mother has bloomed since she

became a resident and is very happy, smiling all the time and she is not lonely anymore. Mum has made friends and loves having her hair and nails done. She said the food is very tasty.

Reply from Sommer Turner, Customer Relationship Manager at Hallmark Hutton View

Thank you for taking the time to provide us with your feedback it is very much appreciated and we shall pass your lovely comments on to the team here at Hutton View.

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Review of
Hallmark Anisha Grange
from K R (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

Just had to leave a review on Anisha Grange's themed garden party today!
What an amazing day it was in their beautiful summer garden, which was bursting with glorious flowers and full of colour!
The decorations for this event were spectacular!
The entertainment was breathtaking with the drummers

and dancers, then in the afternoon, there was a lovely gentleman singer, singing all the old-time songs that a lot of the residents could remember and sing along to.
The residents and their families were full of smiles and laughter.
The managers and carers worked so hard all day making sure everyone experienced an amazing day and was looked after.
Nibbles and drinks were available all day and offered constantly.
Anisha Grange's carers are so very caring, loving and nothing is too much trouble for them.
My mum has the best care there and it is such a relief to know she is looked after by an 'outstanding' care home.
Well done Anisha Grange!

Reply from Rabea Azad, Customer Relationship Manager at Hallmark Anisha Grange

Thank you for your lovely review. having you all join us for our annual garden party is a pleasure!

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Care Homes Owned by Hallmark Luxury Care Homes in Essex

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