Care Home Owned by Hallmark Luxury Care Homes in Suffolk

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hallmark Luxury Care Homes in Suffolk

Only the locations & reviews in Suffolk for Hallmark Luxury Care Homes are showing below.

View the details of all 22 locations (with 2242 reviews) owned by Hallmark Luxury Care Homes

Hallmark Luxury Care Homes Locations in Suffolk (1)

1 Care Home owned by Hallmark Luxury Care Homes in Suffolk
Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB 

9.7 94 reviews
"It was a worrying time never having a loved one stay in a care home until my grandma needed to. I have never felt more at home just…"   Read all 94 reviews
Location Type Care Home

Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents'… Read more about Hallmark Bucklesham Grange

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Visual / Hearing Impairment
  • 57 Rooms
  • from £1,700 / week

Hallmark Luxury Care Homes Reviews in Suffolk (94)

9.8

Hallmark Luxury Care Homes has a Group Review Score of 9.8 (9.807) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hallmark Luxury Care Homes must have a Review Score.

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Review of

Hallmark Bucklesham Grange

from R K (Relative of Resident) published on 27 November 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My partners grandfather was a resident here. He was treated with lots of kindness, respect and the family always felt welcome. There was lots going on, a friendly lovely atmosphere. The hot chocolate is great too!
Reply from Danielle Blake, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you for such a lovely review. We're pleased you felt welcome and our hot chocolate is delicious!
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Review of

Hallmark Bucklesham Grange

from A T (Wife of Resident) published on 26 November 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as you enter the home, you are greeted friendly by the receptionist. The Home has excellent facilities and plenty of activities for all including gardening. All the staff are very friendly and helpful and nothing is too much trouble. The Home is kept spotless. As you pass the Reception area,
there is a Coffee Bar where you can help yourself to a selection of hot drinks and a cake if you fancy one. The residents seem to enjoy meeting their visitors there and in the warmer days, you can have a stroll through the well kept gardens. The residents have a little patio of their own outside their rooms which is a nice touch. All in all, I would highly recommend the Home to anyone who is looking for a comfortable and safe place to place your relatives.
Reply from Danielle Blake, CSM at Hallmark Bucklesham Grange
Thankyou for such a lovely review. We appreciate your kind words!
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Review of

Hallmark Bucklesham Grange

from N S (Granddaughter of Resident) published on 19 November 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a worrying time never having a loved one stay in a care home until my grandma needed to. I have never felt more at home just visiting her. The staff are truly amazing and treat me like family which has been such a comfort knowing that my loved one is staying here and enjoying her time. I get
to hear the stories of her time spent here and can easily say I am jealous! Thank you staff and team, I know she is very well looked after.
Reply from Danielle Blake, CSM at Hallmark Bucklesham Grange
Thank you so much for sharing such a heartfelt review. We understand how worrying it can be when a loved one moves into a care home for the first time, so its wonderful to hear that you feel reassured…read more
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Review of

Hallmark Bucklesham Grange

from S H (Daughter of Resident) published on 19 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time mum moved into Bucklesham Grange, I have been very pleased with the care she has received. Mostly, I've been very impressed with how much the staff care for the residents and how hard they work to make everyone feel comfortable and at home. I'd have no hesitation in recommending Bucklesham
Grange.
Reply from Danielle Blake, CSM at Hallmark Bucklesham Grange
Thank you so much for taking the time to share your lovely feedback. We are delighted to hear that your mum has settled in well and that you've been pleased with the care she receives.
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Review of

Hallmark Bucklesham Grange

from R H (Son-in-law of Resident) published on 13 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother-in-law moved in, I have visited on many occasions. Always a welcoming smile from the receptionists, and many of the staff now feel like friends. I like the many activities available. I've visited other homes where the residents are simply placed in a room together and just left with
the TC all day. MIL's care is as near as you could get to one on one care, and all the carers are brilliant. I would recommend this home 100%.
Reply from Danielle Blake, CSM at Hallmark Bucklesham Grange
Thank you so much for taking the time to share your wonderful feedback. Were delighted to hear that you feel welcomed each time you visit and that our team have come to feel like friendsthat means a…read more
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Review of

Hallmark Bucklesham Grange

from Charles B (Son of Resident) published on 13 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have both of my parents in Bucklesham Grange Care Home. This is a perfect place for them both to be cared for, as well as the family to visit and spend time being able to relax with confidence that when you leave, they are in perfect hands with the staff, who are magical. Thank you.
Reply from Danielle Blake, CSM at Hallmark Bucklesham Grange
Thank you for taking the time to share such a thoughtful review. It is a privilege to care for both of your parents. Your kind words mean so much to everyone here at Bucklesham Grange.
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Review of

Hallmark Bucklesham Grange

from Sophie C (Daughter of Resident) published on 10 November 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been so moved by the genuine kindness of all the staff.
My dad has just moved in, and the kindness and understanding, and helpfulness has been very special.
Reply from Danielle Blake, CSM at Hallmark Bucklesham Grange
Thankyou Sophie we've loved having your dad here and we appreciate getting such a lovely review from you for our home.
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Review of

Hallmark Bucklesham Grange

from L N (Wife of Resident) published on 10 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love this place. The carers and team, and Bella.
Reply from Danielle Blake, CSM at Hallmark Bucklesham Grange
Thank you for your lovely review! We're so pleased to hear that you love Bucklesham Grange. Our carers and team work hard to make the home warm and welcoming and Bella will be delighted to know she…read more
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Review of

Hallmark Bucklesham Grange

from G G (Son of Resident) published on 6 November 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after Mum.
Reply from Danielle Blake, CSM at Hallmark Bucklesham Grange
We're truly grateful for your lovely review. Thank you for trusting us to look after her.
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Review of

Hallmark Bucklesham Grange

from Emma R (Daughter of Resident) published on 11 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank EVERYONE at Bucklesham Grange enough. My dad came to stay for respite care and from the moment I met the customer relationship manager to look around I felt so comfortable and at ease - the place is just wonderful - homely, clean, fantastic gardens with super friendly staff!! Everyone
made my dad feel SO welcome and always was happy, helpful and my dad was so relaxed and happy. Whenever we visited, everyone again was incredibly friendly and welcoming to us and nothing was ever too much trouble. I would recommend Bucklesham Grange to anyone looking into care homes - it was just faultless. Thanks everyone
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you so much for your kind words! We're absolutely thrilled to hear that your dad felt so welcome and relaxed during his stay with us. It means the world to our team to know that you felt at ease…read more
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Review of

Hallmark Bucklesham Grange

from K K (Friend of Resident) published on 27 January 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and professional staff, showing incredible patience and personalised care. Thank you.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you so much for sharing your experience and your kind words about our team!
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Review of

Hallmark Bucklesham Grange

from J I (Resident) published on 16 January 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have now been here for 12 months, I cannot recommend the staff highly enough. Almost without exception, they are kind, caring and friendly. They will go to any length to make residents feel happy and comfortable. They have become our valued friends. When I came to view the home, I was impressed by
the way we were greeted by everyone we met as we looked around. My first impression proved correct.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you so much for your kind words and thoughtful review. We are thrilled to hear that your experience with us over the past 12 months has been so positive. Our team works hard to create a warm,…read more
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Review of

Hallmark Bucklesham Grange

from D R (Niece of Resident) published on 7 January 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
We had such a warm friendly welcome when we went to visit Hallmark Bucklesham Grange. We were looking for a Dementia Care home for my 94 year old uncle and within no time at all we could tell that it was perfect. The kind of feeling you get when you're looking for a new house and just know "this is
the one".
The facilities and the way it has been decorated oozes luxury but above all the feeling that the staff really care gave me the peace of mind that making this choice for my uncle was the right thing to do.
The General Manager came to say hello while the Customer Relationship Manager gave us a tour and answered all of our questions. Every member of staff we passed said Hello!
It was wonderful to see the Dementia residents engaged in every area we visited supported by the staff.
What a great place!
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you so much for your kind words and for taking the time to review Bucklesham Grange. It's great to see you felt we delivered our promise of award-winning care and experiences. We will be sure to…read more
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Review of

Hallmark Bucklesham Grange

from Linda W (Niece of Resident) published on 25 June 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This does not feel like a care home. It is so friendly and a pleasure to visit. It is expensive but you can see the difference in this home and others. Sometimes the meals are not 100% but you only have to mention and you feel assured it will be put right. To me, it feels like a cruise on land. Staff
are like friends and it's nice to see staff are appreciated and residents are respected. The whole surroundings of the property are so homely and a big thing with no smell. Thank you all.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange
We are truly grateful for you taking the time to share your thoughts about Bucklesham Grange Care Home. Your feedback means a great deal to us, especially knowing that we are providing reassurance to…read more
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Review of

Hallmark Bucklesham Grange

from S B (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
Exemplary care, devotion and love for my 89-year-old father who went to Bucklesham Grange with complex health needs for the last 6 weeks of his life. The attention to Dad's needs was wonderful and to the family reassuring and comforting. After looking after Dad in my own family home for 4 years to find
somewhere that cared for him so completely was such a relief. I cannot rate the staff highly enough. They treated dad with dignity at a very difficult time whilst engaging with him and smiling with him to the end. Nothing was too much trouble. Thank you to them all.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you so much for taking the time to share your experience and for trusting us to care for your father. Our dedicated team takes immense pride in providing exemplary care, and your acknowledgement…read more
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Review of

Hallmark Bucklesham Grange

from N B (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Bucklesham Grange since February and we have all been so impressed by the brilliant care he has received, the staff are all wonderful, so kind, thoughtful and considerate to Dad, as well as to Mum who visits him frequently, they have helped and supported her so much.
The home itself
has a very warm and welcoming atmosphere, he has a homely and beautifully kept room, pretty and relaxing gardens he enjoys spending time in, a wonderful timetable of activities and a delicious menu of food.
We all feel so grateful that Dad is in such caring hands, thank you to you all for all that you do for him.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you so much for taking the time to write such kind words about Bucklesham Grange. It's always heart-warming to hear that we've made a positive impact on your Dad's care and your family's…read more
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Review of

Hallmark Bucklesham Grange

from Steve S (Son of Resident) published on 13 March 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was struggling with early signs of dementia in 2019 and finding living at home increasingly diffult. After another health episode it was agreed it was in her best interests to move to a care home. I visited Bucklesham Grange, was very impressed and decided it was the best place available in
the area.
The home itself is modern, clean and welcoming. The standard of care given to my mother during her almost 5 years there has been nothing less than exceptional. They seem to treat residents with care and provide the emotional support that is desperately needed. They are always looking at making my mother's life better and I've little doubt that their care and attention to detail has extended her life.
They have a dedicated dementia care manager who keeps in touch with me and has suggested several ideas that have helped my mother enormously.
Moving a loved one to a care home is a huge decision but the team at Bucklesham Grange make that decision a lot easier.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you so much for your kind words, and for taking the time to review Bucklesham Grange, it has been an absolute pleasure to be able to care for Mum. We will be sure to share your wonderful…read more
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Review of

Hallmark Bucklesham Grange

from L O (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is very well cared for and is treated with immense kindness and respect. Hallmark Bucklesham Grange is very welcoming and homely - the gardens are lovely, the decoration pleasant and the staff wonderful - whether carers, reception team or maintenance.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you so much for sharing such kind words, Dad is very much part of the BG family and we are honoured to care for him.
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Review of

Hallmark Bucklesham Grange

from A W (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report
Overall Experience 1.0 out of 5
Very disappointing, dad did not receive the care he was expecting. His shower did not work for the duration of his stay. The curtains were hanging off and even though reported it took over a week and a further complaint for them to be put right. Dad fell in the bathroom and waited 28 minutes for someone
to help him.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
We are sorry to hear that you feel this way. The General Manager will be in touch with you directly to discuss your feedback. Our absolute priority is to deliver high-quality relationship-centred care…read more
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Review of

Hallmark Bucklesham Grange

from P M (Wife of Resident) published on 6 July 2023
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful care home is Bucklesham Grange Care Home. Not only do they love and look after my husband, but they love and look after the family as well. I really don't know what to do without them all. They certainly make our lives worth living.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Beautiful touching words and what a lovely heartfelt review - Many thanks
#TeamBuckleshamGrange are all proud to read your comments, we truly enjoy everyday that we are able to care for your husband…
read more
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Awards / Recognitions (28)

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