Care Homes Owned by Hallmark Luxury Care Homes in Suffolk

My Dad recently moved in, and the staff were so welcoming. Nothing was too much trouble, his room is bright, clean and has a patio door leading onto a patio area. There are so many activities so he can join in to keep himself occupied. My Stepmum also moved in due to having Alzheimer's and she was very unsettled and the staff took a lot of time reassuring her and helping her settle in. Her room is bright and she loves the activities on offer, it's just so nice to see them both settled and happy.

Love this place always coffee and biscuits available for visitors very helpful friendly staff lovely and clean. I highly recommended this care home to anyone and everyone. In a lovely location and plenty of parking.

My partners grandfather was a resident here. He was treated with lots of kindness, respect and the family always felt welcome. There was lots going on, a friendly lovely atmosphere. The hot chocolate is great too!

As soon as you enter the home, you are greeted friendly by the receptionist. The Home has excellent facilities and plenty of activities for all including gardening. All the staff are very friendly and helpful and nothing is too much trouble. The Home is kept spotless. As you pass the Reception area, there is a Coffee Bar where you can help yourself to a selection of hot drinks and a cake if you fancy one. The residents seem to enjoy meeting their visitors there and in the warmer days, you can have a stroll through the well kept gardens. The residents have a little patio of their own outside their rooms which is a nice touch. All in all, I would highly recommend the Home to anyone who is looking for a comfortable and safe place to place your relatives.

It was a worrying time never having a loved one stay in a care home until my grandma needed to. I have never felt more at home just visiting her. The staff are truly amazing and treat me like family which has been such a comfort knowing that my loved one is staying here and enjoying her time. I get to hear the stories of her time spent here and can easily say I am jealous! Thank you staff and team, I know she is very well looked after.

From the time mum moved into Bucklesham Grange, I have been very pleased with the care she has received. Mostly, I've been very impressed with how much the staff care for the residents and how hard they work to make everyone feel comfortable and at home. I'd have no hesitation in recommending Bucklesham Grange.

Since my mother-in-law moved in, I have visited on many occasions. Always a welcoming smile from the receptionists, and many of the staff now feel like friends. I like the many activities available. I've visited other homes where the residents are simply placed in a room together and just left with the TC all day. MIL's care is as near as you could get to one on one care, and all the carers are brilliant. I would recommend this home 100%.

I have both of my parents in Bucklesham Grange Care Home. This is a perfect place for them both to be cared for, as well as the family to visit and spend time being able to relax with confidence that when you leave, they are in perfect hands with the staff, who are magical. Thank you.

My dad has just moved in, and the kindness and understanding, and helpfulness has been very special.

Love this place. The carers and team, and Bella.

Thank you for looking after Mum.

I cannot thank EVERYONE at Bucklesham Grange enough. My dad came to stay for respite care and from the moment I met the customer relationship manager to look around I felt so comfortable and at ease - the place is just wonderful - homely, clean, fantastic gardens with super friendly staff!! Everyone made my dad feel SO welcome and always was happy, helpful and my dad was so relaxed and happy. Whenever we visited, everyone again was incredibly friendly and welcoming to us and nothing was ever too much trouble. I would recommend Bucklesham Grange to anyone looking into care homes - it was just faultless. Thanks everyone

Very caring and professional staff, showing incredible patience and personalised care. Thank you.

I have now been here for 12 months, I cannot recommend the staff highly enough. Almost without exception, they are kind, caring and friendly. They will go to any length to make residents feel happy and comfortable. They have become our valued friends. When I came to view the home, I was impressed by the way we were greeted by everyone we met as we looked around. My first impression proved correct.

What a great place!

This does not feel like a care home. It is so friendly and a pleasure to visit. It is expensive but you can see the difference in this home and others. Sometimes the meals are not 100% but you only have to mention and you feel assured it will be put right. To me, it feels like a cruise on land. Staff are like friends and it's nice to see staff are appreciated and residents are respected. The whole surroundings of the property are so homely and a big thing with no smell. Thank you all.

Exemplary care, devotion and love for my 89-year-old father who went to Bucklesham Grange with complex health needs for the last 6 weeks of his life. The attention to Dad's needs was wonderful and to the family reassuring and comforting. After looking after Dad in my own family home for 4 years to find somewhere that cared for him so completely was such a relief. I cannot rate the staff highly enough. They treated dad with dignity at a very difficult time whilst engaging with him and smiling with him to the end. Nothing was too much trouble. Thank you to them all.

We all feel so grateful that Dad is in such caring hands, thank you to you all for all that you do for him.

Moving a loved one to a care home is a huge decision but the team at Bucklesham Grange make that decision a lot easier.

Dad is very well cared for and is treated with immense kindness and respect. Hallmark Bucklesham Grange is very welcoming and homely - the gardens are lovely, the decoration pleasant and the staff wonderful - whether carers, reception team or maintenance.