Care Homes Owned by Hallmark Luxury Care Homes in Cambridgeshire

It was good to have my husband home again, but had things not gone well with his recovery I would have been more than happy for him to remain at Arlington Manor.

My mum moved into Arlington Manor in Jan 26. It was a difficult decision for her and for us (she had spent the previous year in her home with a live in carer), but the transition went much better than we anticipated. Mum's quality of life seems to be better than it was living in her own home thanks to the consistent routines and opportunity for regular company with her peers. We have greatly enjoyed getting to know other residents and their families and friends - a support network for us too. The Arlington team have been responsive to Mum's needs and work hard to give each individual a positive experience. For Mum this has included greater interaction with people, a few trips out (eg to classical concerts or the theatre) and a good quality of care. Getting old is not easy - but Arlington Manor is helping to keep this stage of Mum's life as positive and comfortable as possible.

I've given full marks for everything including value for money. It's certainly not cheap, but I think you get what you pay for.

Very caring staff, constantly running various activities and engaging with residents. Good organisation and care shown for personal needs with great respect towards residents independence. Lovely courtyard garden and areas to sit and chat over a cup of tea.

My mother has been at Arlington Manor since October and I only have positive remarks to make about the home. All the staff have made mum as welcome as I could possibly expected. The standard of care at Arlington Manor seems exceptional and all the staff are very friendly. The food, cafe and activities are excellent and mum really enjoys them. All together a positive experience so far.

So happy with our choice.

Following numerous visits to care homes in the area, and consultation with medical professionals, my wife and I helped a close family friend to move to Arlington Manor. We have been delighted with all aspects of the help, advice and support provided to us by the team at Arlington Manor before and since the move. We have been thoroughly impressed by the premises and facilities which are immaculate and wonderfully managed. We are hugely grateful to the team at Arlington Manor for the kind, gentle, respectful and professional care they provide. It is always an enjoyable experience to spend time at Arlington Manor and to see the high quality nature of the work done there. Arlington Manor have exceeded our expectations. We are delighted and grateful.

My Dad moved to Arlington Manor a few months ago. He is a double amputee and therefore has some medical and mobility needs that the staff at Arlington Manor have been handling with great care and professionalism. His room is always clean, fresh linen and towels provided daily and tasty, healthy food served in the dining room. Everyone has been so helpful from management to maintenance staff. The nurses are wonderfully kind and the entertainment team provide many stimulating and fun activities for Dad to enjoy if he chooses. We feel that as a family we can rely on Arlington to look after our Dad with kindness, care and respect.

I would definitely recommend Arlington. Nothing is too much for the staff. I feel that my Mum is in very good hands. It is a relief to know that she is being so well looked after.

Her mother has settled well and has received exemplary care from the staff. Although frail she is able to be wheeled around the garden much to her delight. Her medical needs are being fully met by the caring nursing team and I have witnessed first hand their compassion when dealing with sometimes distressing circumstances.

My friend moved to Arlington Manor in March, initially for respite care when live-in care at home was no longer meeting her care needs. She was anxious about leaving her home and the prospect of living with other people. The admission was handled sensitively and very well though and she was made very welcome. Things went much more smoothly than expected and she settled much more quickly than anybody had anticipated. Within a couple of weeks she was feeling and looking much more relaxed, well cared than for a long time, which was wonderful to see. As a former nurse, she has standards of care but here they have been met. This has meant she has relaxed and been accepting of care rather than resisting it. The food and activities on offer are excellent and the garden is a particular joy to visit. Everyone involved has always been really friendly, helpful, professional and kind. Respite care has become a permanent home now and I don't believe we could have found anywhere better.

I was resident in Arlington Manor for 7 weeks of respite care with the aim of recovering sufficient mobility to go home following a fall that badly damaged my leg. I found it to be an excellent Care Home, allowing me to be successful in my ambition. All the staff I encountered were extremely kind, supportive and friendly and it was a pleasure to be helped, cared for and always encouraged by them. The facilities were very good including, amongst many, an exercise gym, which I made good use of with my physiotherapist, and a very attractive garden opening out from a coffee and tempting refreshments area - ideal for meeting with other residents and visitors. My room was light, well appointed and attractively decorated, as were the corridors. The meals were of a good standard and were adapted to meet particular dietary requirements of the individual. I would have no hesitation in returning to Arlington in future were the need to arise.

My mother came to the dementia community at Arlington in November 2024 a week before she was due, following a hospital admission. We arrived late in the evening (discharge delays), stressed, hungry and tired. I am sure we arrived at an inconvenient time but the staff were reassuring and calming and provided refreshments quickly. Mum had a live-in carer at home and I was used to her having very responsive, personalised care and apprehensive about how she would adjust to a care home. I chose Arlington because they have a high number of care staff and all staff are encouraged to put the residents first, and they do. Many a time I find Mum chatting to one of the cleaning staff, they happily interrupt their work to interact with her, and know her name. Dementia has made Mum most likely to say "no" to anything, the care staff are responsive to my suggestions and persevere to get her involved in activities. It is difficult to judge but I think Mum is happier at Arlington than she was at home

My father came to Hallmark Arlington Manor following a lengthy stay in hospital and I have been so impressed with the standard of care he has received in the nursing community. He has been treated with so much kindness and respect and the carers really do go above and beyond, not only for the residents, but also for their families. The nursing staff are extremely knowledgeable and their 24/7 availability is very reassuring. My father particularly enjoys all the food and the home has been readily able to accommodate his changing dietary needs by pureeing his food and providing him with a soft diet, while maintaining very high standards of presentation, which he really appreciates. Throughout his time at Arlington, my sister and I have felt reassured that my father is in the best possible place for him and would thoroughly recommend Arlington for nursing care. As well as being very comfortable for the residents, it provides a really friendly and welcoming environment for relatives to visit.

I have been most impressed with the high level of care at Hallmark Arlington Manor. The staff are professional and caring, they are quick to respond to any requests I make on my parents behalf. My parents health needs are well monitored and hospital visits have been arranged when needed. This has take a great weight off our minds.

Mum has been at Hallmark Arlington Manor since May '24. As her confusion has increased, the staff constantly strive to make her life full of happiness and monitor her health with professionalism. The activity schedule is very well organised with fun things to do all the time. Mum has lots to talk about every time I visit; the mums, babies, and alpacas are her favourites!

The garden is lovely and so well kept and much used in the summer. I would recommend Arlington Manor to anyone looking for great care.

We would certainly hope that in the future should either of our parents need full time care that they could stay at Arlington.

Our mother came in for a month's respite. It was her first experience of a care home and she was understandably apprehensive. But she didn't need to be! She had a wonderful experience; every time we saw her she was happy and laughing and having a great time and she had nothing but praise for the amazing staff. Her care was exceptional. Thank you very much from the three of us.

It is perhaps too soon to write a full review of my experience of Arlington Manor. I am certainly impressed by the diligence and friendliness of the staff who all greet me by name. I am most critical of the restaurant menus; the food is perhaps too bland for my taste. The restaurant staff do their best, but I sometimes find it difficult to understand their accents, and they do not always understand what I am asking for.