Care Home Owned by Healthcare Homes Group Ltd in Berkshire
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Berkshire for Healthcare Homes Group Ltd are showing below.
View the details of all 48 locations (with 4364 reviews) owned by Healthcare Homes Group Ltd
Healthcare Homes Group Ltd Locations in Berkshire (1)
Sandown Park
9.6
130 reviews
61 Vale Road, Windsor SL4 5JY
"As an only child visiting my Mother, everyday, for 9 months, I have nothing but praise for the hardworking team that cared for my Mum. I…" Read all 130 reviews
Location Type Care Home
Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care. Each resident has their progress and general health monitored,… Read more about Sandown Park
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- 95 Rooms
- from £2,070 / week
Healthcare Homes Group Ltd Reviews in Berkshire (130)
9.6
Healthcare Homes Group Ltd has a Group Review Score of 9.6 (9.593) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Homes Group Ltd must have a Review Score.
Review of
Sandown Park
from Penny W (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As an only child visiting my Mother, everyday, for 9 months, I have nothing but praise for the hardworking team that cared for my Mum.
I cared for my Mum myself for 7 years prior to her stay and it was essential for me to continue her journey with her at Sandown Park.
Mum had advanced dementia and
I cared for my Mum myself for 7 years prior to her stay and it was essential for me to continue her journey with her at Sandown Park.
Mum had advanced dementia and
92yrs old when she took a fall, this broke both her hips which couldn't be repaired, making her incontinent and bedridden, consequently she needed Nursing care, Sandown Park was the answer!
We were guided by great, proactive and happy carers, knowledgeable, efficient and skilled Nurses, all of whom were able to give us the time of day, smile, chat and make my visits and Mums stay a little bit easier.
This warm and welcoming care home is driven by Shahnaaz who is just brilliant!
My very resilient Mother passed on her own terms with no infection and was beautifully cared for.
March-December 2025
We were guided by great, proactive and happy carers, knowledgeable, efficient and skilled Nurses, all of whom were able to give us the time of day, smile, chat and make my visits and Mums stay a little bit easier.
This warm and welcoming care home is driven by Shahnaaz who is just brilliant!
My very resilient Mother passed on her own terms with no infection and was beautifully cared for.
March-December 2025
Reply from Carol Thompson, Admin assistant at Sandown ParkThank you for your heart warming message. I will pass your message onto all the staff
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Review of
Sandown Park
from David O (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Was very nice. Mum was comfortable right to the end.
Reply from Carol Thompson, Admin assistant at Sandown ParkThank you so much I will pass this on to the nurses and Care Assistant's that looked after your mum
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Review of
Sandown Park
from M S (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service and care. Mum smiles every day, according to family, friends and carers that came to visit. Sandown looked after mum with great care and dignity. Mum enjoyed all the meals which were patiently fed to mum. Mum was given a lovely, airy room looking out on to the garden, and she could
listen to music when in her room. Mum was also included in activities, and was given hair washes etc. Overall mum seemed content with her 3 weeks in respite care and all the staff were friendly.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for the positive review .Looking forward to her coming again
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Review of
Sandown Park
from David S (Husband of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My wife was admitted after suffering a stroke which resulted in her being paralysed to her left arm and leg. She is not incontinent but cannot use toilet facilities which requires staff to carry out those duties. Here, much to her initial regret, duties are always completely carried out by male staff.
They have proved extremely popular with her since she's been here. Food she considers adequate but not attractive. She has a very limited diet, which is the main problem. Accommodation is adequate but it's beset by being contaminated by cats. I think she will have regrets in leaving when she is moved to her permanent home.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for your comments .Please relay your concerns to the staff nurse .I am not sure whether you have the correct care home as we have never had any animals in our home
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Review of
Sandown Park
from David K (Husband of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my wife came to stay I have been very impressed with the whole set up. From the kind friendly staff to the clean rooms. She seems very well cared for here.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for your kind response i will convey your comments to all the staff
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Review of
Sandown Park
from Helen S (Relative of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are welcoming and show concern for both residents and relatives. The room is very clean. Efforts have been made to ensure the resident is comfortable. Any concerns are addressed promptly. All residents are included in outdoor entertainment, which takes effort and organisation.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for your kind comments .Quality is key for all our residents
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Review of
Sandown Park
from Carol H (Sister of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
When I 1st came to visit my sister I couldn't believe it, the room was so spacious and so clean. The en-suite is excellent with many safety features. The staff are very friendly and so helpful. You hear so many stories and I was very concerned that she would be left to either vegetate and or not be
looked after, but now I am confident that when my visit is over she is in the best hands possible. She has had her hair cut, her nails cut & painted on her hands & her nails on her feet at last look so much better. Thank you for your care & concern. Her medical needs have been well looked after & she is so much calmer & happier.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkI am pleased that you have a confidence in the service and that your sister has settled in very well
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Review of
Sandown Park
from C R (Daughter-in-law of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff were lovely and professional, everywhere was clean and tidy. Mom had been prepared and in her special chair for the family to celebrate her birthday. We were delighted that Mum would get a birthday cake for her and all the residents later that day.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for your comments So happy you enjoyed the birthday party .The resident's loved the cake and so did the staff
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Review of
Sandown Park
from K H (Son of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff prepared Mum in her special wheelchair at our advanced request. She was clean and appropriately dressed. We took her into the garden area where there was some gentle karaoke going on. There were quite a few residents enjoying themselves and the staff were doing a great job of keeping everyone
entertained, but not overheated in the sunshine. We had a lovely time in the garden with Mum and celebrated her 89th birthday. Staff were happy to help out with requests for glasses, cutlery, and napkins. A number of staff stopped for a chat with Mum and ourselves. When we took Mum back to her room a staff member asked if it was OK to go ahead with Mum's dinner and we left them to it. We are delighted with the care and atmosphere at Sandown Park!
Reply from Shahnaaz Mohamad, Manager at Sandown ParkWhat lovely comments .I am pleased that mum enjoyed her birthday celebrations .My door is always open for a chat
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Review of
Sandown Park
from H H (Mother-in-law of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff take excellent care of my mother-in-law. Really caring. On her birthday this month sung happy birthday and provided a cake. Everyone in the home is welcoming and polite.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for the kind words regarding the service .Staff is always available to help with any queries
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Review of
Sandown Park
from P H (Son of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The stay at Sandown are fantastic and go out of their way to look after mum and also help myself and family when visiting. The team are well organised and friendly and the facilities are spotless.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for the positive review ,i will relay the comments to staff .My door is always open for a chat
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Review of
Sandown Park
from C A (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has excellent care and she is very settled and comfortable. She loves the staff and they love her!
The staff always have time to say hello and to give me a full update.
The staff always have time to say hello and to give me a full update.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for the positive feedback Its good to know that relatives are updated constantly our doors are always open for any concerns that may arise
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Review of
Sandown Park
from Richard F (Brother of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A pleasant experience showing us very clearly that my sister is being well looked after in very suitable surroundings. There appears to be a mix up where head office has received money for toiletries etc. and has not told the care staff that payment has been made.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for your feed back .I will tell all the staff your positive feed back regarding the service
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Review of
Sandown Park
from V W (Wife of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband seems settled and cared for. The staff know him and his needs. The home is warm and everyone is friendly and know me too.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for your confidence in the service. I will tell the nursing team. So nice to hear you are satisfied with the overall care We love seeing you everyday.
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Review of
Sandown Park
from L D (Granddaughter of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Find some staff to be rude often arguing with family members, refusing to let resident use the toilet when asked "No it's dinner time", in front of family! Lack of personal care with regards to injuries/rashes being cared for/hearing aids having batteries etc. Residents are left in chairs most of the
day with little interaction/ stimulation - tele very quiet or on mute.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for your feedback. We take all concerns seriously, as the well-being of our residents is our top priority. I am in regular contact with your grandfather's next of kin, who is very happy with the care being received. However, I appreciate that experiences can differ, and I would encourage you to reach out so we can discuss your concerns in more detail. My door is always open, and I would welcome the opportunity to talk.
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Review of
Sandown Park
from K H (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum moved to Sandown Park in August. She has taken time to settle in, but is very well looked after. All staff are friendly and are always very welcoming which Mum loves. The home is managed very well and we know Mum is safe.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for your feed back I am pleased that your mum settled in really well into Sandown Park. I will inform all staff of your kind words.
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Review of
Sandown Park
from J L (Power of Attorney of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The resident is so well cared for. He says he is very happy and in good health despite his condition and being bedridden. He and room are clean and tidy. The staff are friendly and helpful.
Reply from Carol Thompson, Admin assistant at Sandown ParkThank you for your kind message I will pass these kind words to the staff.
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Review of
Sandown Park
from D D (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff at Sandown Park are very professional and caring. They are always attentive to all of my Father's care needs. There is a good selection of activities taking place each day.
The staff all work very hard and are very friendly and there is a nice family feel to the home. The manager and all
The staff all work very hard and are very friendly and there is a nice family feel to the home. The manager and all
staff are very approachable and always address straight away any concerns that we may have.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkWhat a lovely review, I will convey to the staff your comments.
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Review of
Sandown Park
from C M (Husband of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
For my wife with late-stage Alzheimer's, it is essential that she is kept clean, warm, and well-fed. The staff are totally reliable and caring and I have total confidence in them.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for your comments, I will let the staff know.
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Review of
Sandown Park
from H H (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very friendly and welcoming reception. The main corridor is a bit bland. The gardens are beautiful.
Reply from Shahnaaz Mohamad, Manager at Sandown ParkThank you for your feed back. My door is always open for a chat and a cup of tea.
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Awards / Recognitions (9)
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