Care Homes Owned by Healthcare Homes Group Ltd in Wiltshire

Morning. I used to visit my dear friend Margaret at Kingsmead and was warmly welcomed and she seemed well cared for. Unfortunately now I seemed to have found myself in the same situation residing in a care home, and I can only compare the two. I wish I lived in Swindon so Kingsmead was an option for me. Everyone was so welcoming, and it had a calm, quiet atmosphere. Thank you. Mandy.

My Mother has received very good care since she moved to Kingsmead in autumn 2022. She is bed bound, very deaf and quite cantankerous. Through all this the carers and management have built and maintained good relations with her.

my mum is so very happy at Ladymead. everyone is so kind to her and nothing is too much trouble. The level of care is just outstanding. The home is immaculate, the staff are friendly, professional and helpful. It is an exceptionally wonderful home for my mum.

My grandmother is so well cared for, the staff are very caring, supportive and kind. My grandmother is very content. The staff are wonderful and very helpful when we visit, the really go out of their way to accommodate us and my grandmother.

Could the two lounges be used or a half hour show be repeated?

I visited Ladymead frequently between October 2025 and July 2026. I found the staff, without exception, to be friendly, caring and patient. The care and nursing needs of my friend were appropriately and sympathetically met as his condition deteriorated. His personal hygiene was always attended to; his own clothes regularly washed and returned to him. Residents' rooms vary. My friend's room was disappointingly small, compared to some of the rooms we were shown on initial visit; some furnishings needed updating/replacing. Of concern is the overcrowding of the lounge when many residents are moved in for entertainments. Could the programme be shorter and delivered to half the residents at a time? Ideally, the hard-working Activities Coordinator needs an assistant so she can concentrate on the activities, without breaking off to e.g. help with drinks. Each week's activities programme needs to be displayed on the noticeboard/emailed to family to help them plan visits.

It felt like a family organisation from all the staff members. Clothing was laundered exceptionally quickly and every effort was made to accommodate Dads dietary preferences. I would recommend Ladymead to anyone considering care for their relatives within swindon. Thank you all.

We found the staff at Kingsmead Care Home warm, friendly and accommodating, they cared for my mother very well and tended to her needs. They would always make us feel welcome when we visited, and overall it was a warm and comforting experience.

I personally miss going to Kingsmead as I got to know the friendly staff and other residents too. I would not hesitate to recommend Kingsmead to anyone.

Kingsmead staff and management are a great credit to their profession with their high standards of service and care they showed to mum during the last months of her life. We could not have hoped for better care and we are forever grateful for that. Certainly happy to recommend Kingsmead for their 5 star service.

Compliments to the staff and management for their care and compassion towards mum in her final few months.

We could not have asked for better care and mum loved being there and loved the friendliness of all the staff and management. Mum was treated with respect and great care.

I can't wait to book in myself in the future as I know how all the residents are loved & well cared for. Well Done To Everyone at Kingsmead

There is a lot of activities for the residents to join in if they wish.

I am so grateful to all the staff at Ladymead for taking care of my mum. The staff are kind, warm and friendly. They treat their residents with respect and are willing to go the extra mile to accommodate. When visiting, family members were always made to feel very welcome. Thank you for everything.

Jo

My sister has been resident in Kingsmead for almost six years, and though there have been three changes of management during this time, my sister has been nursed with consistent care and expertise. Though physically unable to participate in the activities of the home, I find in every visit, a happy atmosphere and always something planned for those able to participate. Communication from the care and nursing staff is always good, and I have no hesitation in recommending Kingsmead as a well-run, professional establishment.

I can't talk highly enough about the care received by my mother at Ladymead. Mum always dreaded care homes but when there was no other option both she and we, her family, were so glad we chose Ladymead. She had many needs throughout the day and night, all of which were met with compassion and professionalism. During her many hospital stays she longed to be back at Ladymead which she came to consider her home where she felt safest. The management and staff are excellent. The quality of personal care and nursing was top notch and we always had full confidence that on the many occasions when her health deteriorated she would be properly taken care of, action would be taken in a timely manner and we were always kept informed and involved. The home was always kept clean and well maintained and any maintenance or alterations to her room was quickly taken care of. I would highly recommend.

The staff are truly amazing.

Me and my mother (who also has the start of Dementia) came to see her best friend. I was so surprised on how wonderful the staff were and how they truly care so much for their patients. I was that impressed that if ever one day I need to place one of my loved ones into a care home this place will definitely be the one. I have been to other care homes in Swindon and this by far is one of the best in Swindon area.

This care home looked after my dad whilst he was very poorly. He only stayed with them for a week but the respect and care he recieved was amazing. Not only did they care very well for my dad at the end if his life, they were also amazing to us his children. Ensuring we had tea/ sandwiches a bed to sleep in when we needed to stay over night. I cannot praise them enough . X