Healthcare Homes Group Ltd in South Gloucestershire | 1 Care Home

Review of
Oaktree
from A F (Granddaughter of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

Lovely first experience for my grandmother. Welcomed with flowers and a caring display manager, homely fell to the facility.

Reply from Rowena Gillespie, Home Manager at Oaktree

So glad that your Grandmother had such a positive stay with us . We are really proud of the team here at Oaktree

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Review of
Oaktree
from K D (Daughter of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

Very helpful from initial enquiry to admission and beyond.
Everyone has gone out of their way to help my mother settle in and make her feel welcome in her new home.

Reply from Rowena Gillespie, Home Manager at Oaktree

So glad that you had such a positive experience here at Oaktree

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Review of
Oaktree
from M D (Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

On Friday 7th March 2025, two staff and 8 residents went to the aquarium in Bristol city for a day trip. We traveled by minibus. the driver was very helpful getting residents settled on the wheelchairs. 3 choir volunteers came to push wheelchairs, they came by car. We saw the sharks being fed, after

a packed lunch we walked round the harbor as it was sunny. We had a sing song on the way home and a big thanks to staff.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your feed back, glad to hear that you all had a good time.

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Review of
Oaktree
from L J (Daughter of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

I am so pleased with the care and support Mum has at Oak Tree. Staff are friendly and communicate well. Mum has been here over a long period of time and we as a family are thrilled she is here. 100% happy!

Reply from Subi Shaji, Home Manager at Oaktree

Thank you very much for your feedback. Good to hear that you had a great time. It is a great pleasure to have you with us.

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Review of
Oaktree
from M B (Son of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

Although Mum is not happy here, this can be said of every care home she has been in. Sadly, this is probably part of her condition and I do not personally believe that things are as bad as she makes out!
Most of the staff are attentive and supportive. A larger variety of menu choices would be appreciated,

I think.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your valuable feed back its always helps us to improve our service. It is our pleasure to look after your mum here.

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Review of
Oaktree
from M N (Sister of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting the home for a long time now and have always found the staff on Buttercup extremely helpful and caring. My brother receives very good care and is settled and happy with he staff who look after him.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your kind words. We are very privileged to care for your brother, will be sharing your feed back with our team.

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Review of
Oaktree
from J D (Partner of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

It is always a pleasure to visit this bright and cheerful home. I have been made to feel most welcome by the staff. The meals are good and wholesome from a personal point of view I should like to see more variety in the vegetables but maybe that's just me! The patients are not always offered wet wipes

before their meals. In the interest of cleanliness, I think this is important.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate your review, thank you so much.

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Review of
Oaktree
from N N (Wife of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff have made a difficult experience easier.
Met with kindness and compassion.
All staff very friendly.

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Review of
Oaktree
from N G (Granddaughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Friendly, welcoming staff.
Grampy seems comfortable and well looked after.

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Review of
Oaktree
from M G (Granddaughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Veery lovely staff.
Great homely feeling.
Grampy seems very well cared for.

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Review of
Oaktree
from L R (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother has only just arrived in the care home, although we were all very upset about her moving out of her home. She seems to be quite content here, the nurses are lovely and there is always something going on to keep mum occupied. The rooms are small but homely.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you very much for the lovely review. We understand how difficult this change can be, so are very pleased that your Mum is happy here.

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Review of
Oaktree
from Y W (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

The home looks clean and tidy and staff are polite and helpful. Rooms are able to be personalised and as homely as possible given the space available. Activities are available but are not always to mothers taste. She enjoys the pampering and bingo. The food sounds nice but sometimes the vegetables are

harder than is liked.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you for the review. We value all feedback to enable us to improve.

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Review of
Oaktree
from H H (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Dad has felt comfortable at Okatree since he first arrived. The feel of the home is lovely + I have never worried about him + his care. Fantastic care home with lovely staff.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for your review. Its very much appreciated.

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Review of
Oaktree
from Judith F (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mum moved to Oaktree a year ago, it was difficult decision to place mum in a care home but from the first conversation with the Deputy Manager I was reassured that their purpose was to care for my mum and the team has really demonstrated that and this has given me great comfort. They quickly got

to know her and her likes and dislikes and have made her new home very comfortable. They contact me immediate to ask questions or provide information about her health, even using video call to show her how a mobile phone worked.
When I visit I see how they care for residents with in some cases progressive dementia with patience and compassion. I'd like to thank all the staff, keep up the great work. Your CQC result is well deserved.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate your lovely review. Thank you.

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Review of
Oaktree
from Kelly W (Husband of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My dad came to Oaktree mid May, dad first came as respite but after a few weeks it became permanent.
We know the staff at Oaktree very well on the snowdrop unit as my sweet Nan had been loved and cared for there.
Nan came to stay as end of life as doctors had thought Nan would pass within a few weeks,

5 years later Nan passed, the love and care my Nan received was amazing, my Nan was part of the family and that's how it felt at all times. Even during the hard covid pandemic when we couldn't go to see Nan one of the amazing managers gave me his number and I got to see Nan on a video call, they went up and above during such a hard time and made sure as a top priority my Nan and others were made to be priorities.
So when dad went to stay we knew already how amazing the Oaktree family was, my dad was looked after so well, he was always clean and tidy and even on really difficult days shown great patients. We are so so grateful to each and everyone at Oaktree. Thank you all.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate your lovely review, thank you so much. It was a pleasure and privilege to care for your nan and your dad.

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Review of
Oaktree
from Kevin S (Grandson of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

On first impressions, the staff seem very friendly and very knowledgeable.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for the lovely review you have given us.

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Review of
Oaktree
from Sandy S (Stepdaughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly and welcoming. Stepmother is happy and is well known already!
Food fresh, real food! Plenty of staff.
Only been here a couple of weeks but very impressed with the staff.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

We really appreciate this lovey review. Thank you.

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Review of
Oaktree
from T F (Grandson of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I arrived at approximately 4 pm. Plenty of space in the car park. A lovely male member of staff was holding the door for us. Oaktree is always clean, tidy and presentable. The staff here are truly wonderful and cannot do enough for you. I had a memorable and uplifting conversation with Nana this afternoon.

Nana was telling me how kind and caring everyone is. This gives me great comfort and solace when I leave as I know she is treated like the queen she is. Thank you all.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you so much for your lovely kind review. Much appreciated.

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Review of
Oaktree
from D G (Wife of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I am so pleased and contented that my husband is a resident at Oaktree care home. The staff are amazing, so cheerful and gently kind to residents and visitors alike. My husband is happy, well cared for and takes part in all the activities that are provided throughout the week. I can't thank them enough.

Reply from Pamela Arnsmeyer, Home Manager at Oaktree

Thank you for taking the time to give us this lovely kind review. It's much appreciated.

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Review of
Oaktree
from A C (Daughter of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother is a recent resident. She is settling into life at the home. All the staff have been friendly and helpful with Mum. They had to call an ambulance for her this week but they rang and alerted us to the issue.

Reply from Subi Shaji, Home Manager at Oaktree

Thank you so much for the lovely review. We take pride in ensuring our residents are well cared for.

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Care Home Owned by Healthcare Homes Group Ltd in South Gloucestershire

Healthcare Homes Group Ltd Locations in South Gloucestershire (1)

Healthcare Homes Group Ltd Reviews in South Gloucestershire (82)

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Awards / Recognitions (9)

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