Care Home Owned by Healthcare Homes Group Ltd in South Gloucestershire
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in South Gloucestershire for Healthcare Homes Group Ltd are showing below.
View the details of all 48 locations (with 4202 reviews) owned by Healthcare Homes Group Ltd
Healthcare Homes Group Ltd Locations in South Gloucestershire (1)
Oaktree
9.5
86 reviews
Lark Rise, Brimsham Park, Yate, Bristol BS37 7PJ
"The staff from day one have been so welcoming and friendly to my nan and myself. The staff made a real effort to understand my nans needs…" Read all 86 reviews
Location Type Care Home
Oaktree Care Home, located close to the town centre of Yate, provides personalised nursing, dementia, and residential care for residents in a warm and supportive environment. With a caring and passionate team, Oaktree has built a strong reputation in… Read more about Oaktree
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 78 Rooms from £1,250 / week
Healthcare Homes Group Ltd Reviews in South Gloucestershire (86)
9.6
Healthcare Homes Group Ltd has a Group Review Score of 9.6 (9.619) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Homes Group Ltd must have a Review Score.
Review of
Oaktree
from M I (Resident) assisted by family/friend published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Since coming to Oaktree Care Home, I have been very happy taking part in all of the activities. It has opened new doors for me and I have made new friends. All the staff are very friendly and dedicated. The activity staff work hard to bring smiles to the faces of the residents, even on a rainy day!
Reply from Rowena Gillespie, Home Manager at Oaktree
Thank you for your feedback. It's great to hear Oaktree is creating new opportunities for experiences and friendships
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Review of
Oaktree
from S F (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum is very happy at Oaktree Care Home, she enjoys all the entertainment that's provided by them.
Reply from Rowena Gillespie, Home Manager at Oaktree
Thank you for your lovely feedback. It's great to hear the activities are being enjoyed by residents
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Review of
Oaktree
from Helen G (Granddaughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff from day one have been so welcoming and friendly to my nan and myself. The staff made a real effort to understand my nans needs and have given her dignity. I wouldn't want my nan anywhere else now. I fully trust Oaktree.
Reply from Rowena Gillespie, Home Manager at Oaktree
Thank you for your kind feedback. It is great for the team to hear their hard work is being recognised.
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Review of
Oaktree
from Tracey P (Daughter-in-law of Resident) published on 25 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We found out about Oaktree Care Home from a friend. I must say it was so timely. On visiting (only 5 mins from our home), we met with a member of staff and everything felt so calm, and they really instilled confidence in us that we were doing 'the right thing'. We then met with the manager, who was
new to managing the home. She was lovely when first meeting my mother-in-law, instantly building a great rapport with us all. Everybody is so kind, caring and understanding.
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Review of
Oaktree
from A F (Granddaughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely first experience for my grandmother. Welcomed with flowers and a caring display manager, homely fell to the facility.
Reply from Rowena Gillespie, Home Manager at Oaktree
So glad that your Grandmother had such a positive stay with us . We are really proud of the team here at Oaktree
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Review of
Oaktree
from K D (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very helpful from initial enquiry to admission and beyond.
Everyone has gone out of their way to help my mother settle in and make her feel welcome in her new home.
Everyone has gone out of their way to help my mother settle in and make her feel welcome in her new home.
Reply from Rowena Gillespie, Home Manager at Oaktree
So glad that you had such a positive experience here at Oaktree
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Overall Experience
4.0 out of 5
4.0 out of 5
On Friday 7th March 2025, two staff and 8 residents went to the aquarium in Bristol city for a day trip. We traveled by minibus. the driver was very helpful getting residents settled on the wheelchairs. 3 choir volunteers came to push wheelchairs, they came by car. We saw the sharks being fed, after
a packed lunch we walked round the harbor as it was sunny. We had a sing song on the way home and a big thanks to staff.
Reply from Subi Shaji, Home Manager at Oaktree
Thank you for your feed back, glad to hear that you all had a good time.
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Review of
Oaktree
from L J (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am so pleased with the care and support Mum has at Oak Tree. Staff are friendly and communicate well. Mum has been here over a long period of time and we as a family are thrilled she is here. 100% happy!
Reply from Subi Shaji, Home Manager at Oaktree
Thank you very much for your feedback. Good to hear that you had a great time. It is a great pleasure to have you with us.
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Review of
Oaktree
from M B (Son of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Although Mum is not happy here, this can be said of every care home she has been in. Sadly, this is probably part of her condition and I do not personally believe that things are as bad as she makes out!
Most of the staff are attentive and supportive. A larger variety of menu choices would be appreciated,
Most of the staff are attentive and supportive. A larger variety of menu choices would be appreciated,
I think.
Reply from Subi Shaji, Home Manager at Oaktree
Thank you for your valuable feed back its always helps us to improve our service. It is our pleasure to look after your mum here.
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Review of
Oaktree
from M N (Sister of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been visiting the home for a long time now and have always found the staff on Buttercup extremely helpful and caring. My brother receives very good care and is settled and happy with he staff who look after him.
Reply from Subi Shaji, Home Manager at Oaktree
Thank you for your kind words. We are very privileged to care for your brother, will be sharing your feed back with our team.
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Review of
Oaktree
from J D (Partner of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
It is always a pleasure to visit this bright and cheerful home. I have been made to feel most welcome by the staff. The meals are good and wholesome from a personal point of view I should like to see more variety in the vegetables but maybe that's just me! The patients are not always offered wet wipes
before their meals. In the interest of cleanliness, I think this is important.
Reply from Pamela Arnsmeyer, Home Manager at Oaktree
We really appreciate your review, thank you so much.
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Review of
Oaktree
from N N (Wife of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff have made a difficult experience easier.
Met with kindness and compassion.
All staff very friendly.
Met with kindness and compassion.
All staff very friendly.
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Review of
Oaktree
from N G (Granddaughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Friendly, welcoming staff.
Grampy seems comfortable and well looked after.
Grampy seems comfortable and well looked after.
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Review of
Oaktree
from M G (Granddaughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Veery lovely staff.
Great homely feeling.
Grampy seems very well cared for.
Great homely feeling.
Grampy seems very well cared for.
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Review of
Oaktree
from L R (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has only just arrived in the care home, although we were all very upset about her moving out of her home. She seems to be quite content here, the nurses are lovely and there is always something going on to keep mum occupied. The rooms are small but homely.
Reply from Subi Shaji, Home Manager at Oaktree
Thank you very much for the lovely review. We understand how difficult this change can be, so are very pleased that your Mum is happy here.
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Review of
Oaktree
from Y W (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The home looks clean and tidy and staff are polite and helpful. Rooms are able to be personalised and as homely as possible given the space available. Activities are available but are not always to mothers taste. She enjoys the pampering and bingo. The food sounds nice but sometimes the vegetables are
harder than is liked.
Reply from Subi Shaji, Home Manager at Oaktree
Thank you for the review. We value all feedback to enable us to improve.
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Review of
Oaktree
from H H (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad has felt comfortable at Okatree since he first arrived. The feel of the home is lovely + I have never worried about him + his care. Fantastic care home with lovely staff.
Reply from Pamela Arnsmeyer, Home Manager at Oaktree
Thank you for your review. Its very much appreciated.
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Review of
Oaktree
from Judith F (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum moved to Oaktree a year ago, it was difficult decision to place mum in a care home but from the first conversation with the Deputy Manager I was reassured that their purpose was to care for my mum and the team has really demonstrated that and this has given me great comfort. They quickly got
to know her and her likes and dislikes and have made her new home very comfortable. They contact me immediate to ask questions or provide information about her health, even using video call to show her how a mobile phone worked.
When I visit I see how they care for residents with in some cases progressive dementia with patience and compassion. I'd like to thank all the staff, keep up the great work. Your CQC result is well deserved.
When I visit I see how they care for residents with in some cases progressive dementia with patience and compassion. I'd like to thank all the staff, keep up the great work. Your CQC result is well deserved.
Reply from Pamela Arnsmeyer, Home Manager at Oaktree
We really appreciate your lovely review. Thank you.
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Review of
Oaktree
from Kelly W (Husband of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad came to Oaktree mid May, dad first came as respite but after a few weeks it became permanent.
We know the staff at Oaktree very well on the snowdrop unit as my sweet Nan had been loved and cared for there.
Nan came to stay as end of life as doctors had thought Nan would pass within a few weeks,
We know the staff at Oaktree very well on the snowdrop unit as my sweet Nan had been loved and cared for there.
Nan came to stay as end of life as doctors had thought Nan would pass within a few weeks,
5 years later Nan passed, the love and care my Nan received was amazing, my Nan was part of the family and that's how it felt at all times. Even during the hard covid pandemic when we couldn't go to see Nan one of the amazing managers gave me his number and I got to see Nan on a video call, they went up and above during such a hard time and made sure as a top priority my Nan and others were made to be priorities.
So when dad went to stay we knew already how amazing the Oaktree family was, my dad was looked after so well, he was always clean and tidy and even on really difficult days shown great patients. We are so so grateful to each and everyone at Oaktree. Thank you all.
So when dad went to stay we knew already how amazing the Oaktree family was, my dad was looked after so well, he was always clean and tidy and even on really difficult days shown great patients. We are so so grateful to each and everyone at Oaktree. Thank you all.
Reply from Pamela Arnsmeyer, Home Manager at Oaktree
We really appreciate your lovely review, thank you so much. It was a pleasure and privilege to care for your nan and your dad.
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Review of
Oaktree
from Kevin S (Grandson of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
On first impressions, the staff seem very friendly and very knowledgeable.
Reply from Pamela Arnsmeyer, Home Manager at Oaktree
Thank you so much for the lovely review you have given us.
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Awards / Recognitions (9)
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