Care Homes Owned by Healthcare Homes Group Ltd in Hertfordshire

I have found the staff very friendly and accommodating. Plenty of activities plus food very good! I would recomend The Chase to anyone. Five stars.

I was nearly dieing they brought me back i cant thank them enough this place will stay in my memories for ever the timid women that sat and said nothing has found her voice Thankyou everyone that works here nurses,carers,managers ,domestic,maintenance and everyone keep the good work up x

Fantastic experiance, very helpful/kind staff very clean, good care. I would defnlty recomend.

Both in her brightest hour and in her darkest hours of pallative care, my wife has been cared for so kindly and considerately by Alexandra Care Home. If a hospital offer you a transfer to Alexandra, take it like a shot. The rooms are large, bright and airy. The staff are outstanding and the meals are so good. My wife was on the nursing floor and I have to say that she was nursed brillinatly and that I , as her carer, was also cared for.

My husband has been in The Chase for six weeks now, he has settled in very well, comfortable and feels safe. To see him finally settled the best he has been for 7 months now it so heart warming for us as a family, can only 'thank' the staff for all they do for both my husband and us as a family - would truly recommend 'The Chase' to other family and friends.

Clean, friendly helpful staff. Caring to the end. Fantastic comunication.

My experience has been so far brilliant. I would give the activities team a five star led by Gabby who works very hard and her team. I would prefer to see a more welcoming staff member at reception, as I come in on a Saturday.

I am well happy with the care my mum has been getting at Alexandra Care and it is nice to know she is in safe hands as my mum is now 100 years old.

I was very impressed by the standard of care and attention given to my husband during his stay at The Chase. Also the attitude of the staff towards friends and relations.

The home is clean and well maintained.

I am very happy with the way the care home is run. Whenever I visit my sister, there is always some activity going on and all residents are invited to join in. The rooms are always clean and tidy. Everyone who works there are friendly and always answer any questions we have. My sister is so happy there.

We were very impressed by The Chase Care Home in general. Everyone was so friendly and helpful. My husband could not have had better care. We thank them for everything.

My husband came here following discharge from hospital as end of life. He's unable to do anything for himself and is now in his last few days. Myself and both daughters were very impressed with the genuine care and professionalism shown by all staff involved. They showed genuine compassion not only to my husband but also such sensitivity to myself and my daughters, all of which has made an emotional and difficult time a bit easier. Thank you The Chase and all your care workers and nurses. You go over and above to ease our worries and have genuine care for my husband.

The staff were very welcoming and kind from the start. Always ready to chat about my brother-in-law and help with any problems. They were also very good about providing cups of tea and biscuits. My brother-in-law was quite a difficult client, but the staff managed to deal with his very challenging behaviour with kindness and understanding. He can sometimes be very aggressive and violent. They were very good at calming him and could get him at times to do the right thing.

My dad (Steve) spent his final days and weeks at this care home, and we will always be deeply grateful for the care and compassion he received there. From the moment he arrived, every member of staff treated him with kindness, dignity and respect. The team not only cared for my dad but also supported our whole family through a very difficult time. Their warmth professionalism and patience meant so much to us. It brings us comfort to know that dad was so well looked after and surrounded by people who genuinely cared for him. Thank you to everyone at this care home.

As a family we have found the staff very caring, kind & reassuring. They have looked after him really well. Showers, shaves & dressed him well. The lounge & dining room are comfortable & homely places.

An amazing care home, my father was admitted in 2022 and stayed for nearly 3 years. The whole team and staff were outstanding and went over and beyond to care for my father. All staff morning/night carers all there who tended to my dad we want t express our gratitude. You took care for him in ways we never could and made his stay so comfortable. A clean, well managed care home with excellent customer service and care level.

I was very happy that my wife was accepted by Alexandra Care Home to provide care. The carers all deliver very good services and manage challenging behaviour while respecting dignity. Residents are encouraged to participate in activities. The building is very well maintained and is always clean. Security is also well managed. The manager and administration are very helpful and keep me informed about how my wife is doing.

If I have a concern I feel able to say what this is. I think the staff make every effort to make my sister feel at home. I have peace of mind knowing she is in good hands. I am grateful that the staff have the knowledge to help my sister to enjoy, as much as she is able, her new home.

Staff fantastic. Always so friendly, helpful and caring.