Care Homes Owned by Healthcare Homes Group Ltd in Hertfordshire
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Hertfordshire for Healthcare Homes Group Ltd are showing below.
View the details of all 48 locations (with 4286 reviews) owned by Healthcare Homes Group Ltd
Healthcare Homes Group Ltd Locations in Hertfordshire (2)
The Chase Care Centre
9.7
146 reviews
4 Printers Avenue, Watford WD18 7QR
"Excellent. Couple of minor cleaning issues, but overall very good. Staff fantastic. Always so friendly, helpful and caring.…" Read all 146 reviews
Location Type Care Home
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health… Read more about The Chase Care Centre
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Eating Disorders
- Acquired Brain Injury
- 110 Rooms
- from £1,550 / week
Alexandra Care Home
9.7
80 reviews
46 Alexandra Road, Hemel Hempstead HP2 5BP
"I was very happy that my wife was accepted by Alexandra Care Home to provide care. The carers all deliver very good services and manage…" Read all 80 reviews
Location Type Care Home
Alexandra Care Home provides high-quality residential, nursing, and dementia care for up to 75 residents, offering a warm and supportive environment close to Hemel Hempstead Hospital and Gadebridge Park. Its location, near public transport links, makes… Read more about Alexandra Care Home
- Care Provided
- Long Term/Permanent
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 76 Rooms
- from £1,575 / week
Healthcare Homes Group Ltd Reviews in Hertfordshire (226)
9.6
Healthcare Homes Group Ltd has a Group Review Score of 9.6 (9.632) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Homes Group Ltd must have a Review Score.
Review of
Alexandra Care Home
from Phil C (Husband of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was very happy that my wife was accepted by Alexandra Care Home to provide care. The carers all deliver very good services and manage challenging behaviour while respecting dignity. Residents are encouraged to participate in activities. The building is very well maintained and is always clean. Security
is also well managed. The manager and administration are very helpful and keep me informed about how my wife is doing.
Reply from Gina Gadek, Home Manager at Alexandra Care Home
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Review of
Alexandra Care Home
from Sheila P (Sister of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister was accepted to this care home for early onset dementia. She also had challenging behaviour so I am very happy that this care home felt they could meet her needs. They have been tolerant - my sister is calmer and has settled down.
The staff are all very helpful and dedicated which leads
The staff are all very helpful and dedicated which leads
to a friendly environment. Even though the residents are suffering with dementia and the like, the staff bring warmth and fun when they do activities bringing out the best in the residents to interact.
If I have a concern I feel able to say what this is. I think the staff make every effort to make my sister feel at home. I have peace of mind knowing she is in good hands. I am grateful that the staff have the knowledge to help my sister to enjoy, as much as she is able, her new home.
If I have a concern I feel able to say what this is. I think the staff make every effort to make my sister feel at home. I have peace of mind knowing she is in good hands. I am grateful that the staff have the knowledge to help my sister to enjoy, as much as she is able, her new home.
Reply from Gina Gadek, Home Manager at Alexandra Care Home
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Review of
The Chase Care Centre
from C C (Wife of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent.
Couple of minor cleaning issues, but overall very good.
Staff fantastic. Always so friendly, helpful and caring.
Couple of minor cleaning issues, but overall very good.
Staff fantastic. Always so friendly, helpful and caring.
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Review of
The Chase Care Centre
from B G (Friend of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been visiting a good friend of mine at the home for 2 years and I am very happy and satisfied y everything that I have seen occur. Thank you for looking after my friend.
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Review of
The Chase Care Centre
from Melanie W (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cannot fault the care my dad received, special shout out to agency Lou who went above and beyond in his care. All the staff were so kind and respectful and it felt like a home away from home. As a family we can't thank them enough.
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Review of
The Chase Care Centre
from Jennifer W (Wife of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We found all of the staff to be caring and helpful and the communication from the home was very good. The staff try hard to get to know each individual and do their best to care to their needs. We were very happy with all aspects of the care and compassion shown.
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Review of
The Chase Care Centre
from Cathy C (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father came to The Chase to receive palliative care. He was looked after exceptionally well by all the staff.
Each time I visited, I was made to feel welcome. The staff were extremely friendly and polite. We were kept informed of my father's condition which made his eventual passing as easy as
Each time I visited, I was made to feel welcome. The staff were extremely friendly and polite. We were kept informed of my father's condition which made his eventual passing as easy as
possible.
In particular, Leanne went above and beyond to ensure my dear dad was comfortable.
Thank you.
In particular, Leanne went above and beyond to ensure my dear dad was comfortable.
Thank you.
Reply from Ana Ciobotaru, Manager at The Chase Care Centre
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Review of
Alexandra Care Home
from D J (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very satisfied with all the care, appearance, facilities and my husband's wellbeing. My father was in this home in 2019-2020, again, he was well cared for, but this home is in much better management and the facilities and especially the decor, has much improved.
Reply from Gina Gadek, Home Manager at Alexandra Care Home
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Review of
The Chase Care Centre
from Collette G (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother is well cared for by all the patient, kind and caring staff that work in the home. Mum is always looking her best and loves taking part in the day trips organised by the staff. Thank you all for caring for mum.
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Review of
The Chase Care Centre
from Catherine N (Wife of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was delighted with the care my husband received during his last days. The staff were attentive and caring and very supportive to me at this difficult time.
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Review of
The Chase Care Centre
from C A (Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I never wanted to go into a care home but my experience has very good. The nurses and carers are very helpful. The activities within the home are excellent.
Reply from Ana Ciobotaru, Manager at The Chase Care Centre
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Review of
The Chase Care Centre
from N M (Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am living at The Chase for 2 years, and I'm very happy with everything (care, service, food) I feel safe and I have my freedom. All the staff are helpful and nice to me.
Reply from Ana Ciobotaru, Manager at The Chase Care Centre
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Review of
The Chase Care Centre
from Lesley Y (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was admitted here on Friday night but unfortunately died in the early hours of Sunday. The staff have been wonderful - when I first arrived they each introduced themselves to me. Very empathetic - in short supply in other facilities. I wish mum has been transferred here sooner. Well done.
Reply from Ana Ciobotaru, Manager at The Chase Care Centre
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Review of
Alexandra Care Home
from Pauline S (Wife of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found the care and the staff very caring and my husband is in a much better and happier condition than he was. If he is poorly, they pick up on his condition and react very quickly. I'm very pleased and satisfied with his care.
Reply from Gina Gadek, Home Manager at Alexandra Care Home
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Review of
The Chase Care Centre
from N W (Wife of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been visiting the care home for well over 2 years. The weeks when there was an outbreak of the sickness etc., the home came up to expectations. There was no panic, everywhere was calm and duties were carried out professionally. I knew that when I could not visit during this period, my husband
was being very well looked after. Well done to you all.
Reply from Ana Ciobotaru, Manager at The Chase Care Centre
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Review of
Alexandra Care Home
from Peter M (Son of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother was there for her last 8 years. I never had cause for concern for her welfare. The staff were always friendly & helpful. I was kept informed of anything that happened to her. The home in general and her own room were always clean and in good order.
Reply from Gina Gadek, Home Manager at Alexandra Care Home
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Review of
The Chase Care Centre
from T C (Husband of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife was admitted to the Chase Care Home with vascular dementia and from the beginning, her fears and apprehensions were allayed by the carers. Within a month, her emotional nature has gone from dismay to happy acceptance of her situation, that the Chase will be her home for the foreseeable future.
I
I
cannot speak too highly of the carers who all show great patience and understanding when dealing with her irrational, confused and fearful mind. My wife has the daily option of enjoying a wide range of daily activities to sitting quietly in the garden enjoying the sun. No pressure is placed upon her to conform in any way.
I am enormously reassured that my wife now has the personal care and understanding that I regret I am unable to provide and look forward to the Chase continuing its valuable work.
I am enormously reassured that my wife now has the personal care and understanding that I regret I am unable to provide and look forward to the Chase continuing its valuable work.
Reply from Ana Ciobotaru, Manager at The Chase Care Centre
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Review of
The Chase Care Centre
from Steve B (Cousin of Resident) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our cousin was only at The Chase for about 8 weeks. During this time his health was in decline. He was cared for excellently and treated with respect throughout. The staff at The Chase were always welcoming and we could see by their actions/conversations that they wanted the best for him. Thank you
for looking after him in such a caring, safe and warm environment.
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Review of
The Chase Care Centre
from Kathy S (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care, compassion and help Mum has received from every member of staff at The Chase has been exceptional. She has been very well looked after at all times, with dignity and tenderness. The Chase is spotlessly clean and very well maintained; although Mum did not get to see it herself, it was lovely
to see others enjoy the outside space and entertainment. Proximity to and care from the GP has also been exceptional. Please look past some of the shabbiness in fittings, it is people who count... and those people working here are amazing.
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Review of
The Chase Care Centre
from Jeremy S (Cousin of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My cousin has always been well looked after at The Chase. The staff are lovely and very friendly to him. He has been happy here for more than ten years.
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Awards / Recognitions (9)
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