Healthcare Homes Group Ltd in Hertfordshire | 2 Care Homes

Review of
Alexandra Care Home
from Pauline S (Wife of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience

I have found the care and the staff very caring and my husband is in a much better and happier condition than he was. If he is poorly, they pick up on his condition and react very quickly. I'm very pleased and satisfied with his care.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback, we strive to provide the best customer service and we're pleased to hear that we succeeded.

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Review of
The Chase Care Centre
from N W (Wife of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting the care home for well over 2 years. The weeks when there was an outbreak of the sickness etc., the home came up to expectations. There was no panic, everywhere was calm and duties were carried out professionally. I knew that when I could not visit during this period, my husband

was being very well looked after. Well done to you all.

Reply from Ana Ciobotaru, Manager at The Chase Care Centre

Thank you for taking the time to leave us a review. We are so pleased to hear that you would recommend our home! I will pass on your lovely comments to the team.

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Review of
Alexandra Care Home
from Peter M (Son of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother was there for her last 8 years. I never had cause for concern for her welfare. The staff were always friendly & helpful. I was kept informed of anything that happened to her. The home in general and her own room were always clean and in good order.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your Mum and getting to know you. We wish you all well for the future. Kindest Regards

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Review of
The Chase Care Centre
from T C (Husband of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

My wife was admitted to the Chase Care Home with vascular dementia and from the beginning, her fears and apprehensions were allayed by the carers. Within a month, her emotional nature has gone from dismay to happy acceptance of her situation, that the Chase will be her home for the foreseeable future.
I

cannot speak too highly of the carers who all show great patience and understanding when dealing with her irrational, confused and fearful mind. My wife has the daily option of enjoying a wide range of daily activities to sitting quietly in the garden enjoying the sun. No pressure is placed upon her to conform in any way.
I am enormously reassured that my wife now has the personal care and understanding that I regret I am unable to provide and look forward to the Chase continuing its valuable work.

Reply from Ana Ciobotaru, Manager at The Chase Care Centre

Thank you for taking the time to leave us a review. We are so pleased to hear that you would recommend our home! I will pass on your lovely comments to the team.

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Review of
The Chase Care Centre
from Steve B (Cousin of Resident) published on 26 May 2025

Submitted via Postal Card • Report

Overall Experience

Our cousin was only at The Chase for about 8 weeks. During this time his health was in decline. He was cared for excellently and treated with respect throughout. The staff at The Chase were always welcoming and we could see by their actions/conversations that they wanted the best for him. Thank you

for looking after him in such a caring, safe and warm environment.

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Review of
The Chase Care Centre
from Kathy S (Daughter of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

The care, compassion and help Mum has received from every member of staff at The Chase has been exceptional. She has been very well looked after at all times, with dignity and tenderness. The Chase is spotlessly clean and very well maintained; although Mum did not get to see it herself, it was lovely

to see others enjoy the outside space and entertainment. Proximity to and care from the GP has also been exceptional. Please look past some of the shabbiness in fittings, it is people who count... and those people working here are amazing.

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Review of
The Chase Care Centre
from Jeremy S (Cousin of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

My cousin has always been well looked after at The Chase. The staff are lovely and very friendly to him. He has been happy here for more than ten years.

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Review of
The Chase Care Centre
from Anne T (Daughter of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience

My mum spent her last 4-and-a-half months here in The Chase and it was definitely the right choice for her. From our initial visit it was clear all the staff work very hard to make the residents happy and settled. Communication between the staff and family members was very good and we felt always that

care and compassion for residents is at the care of this home. We have no hesitation in recommending The Chase and have been very grateful for all their hard work.

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Review of
Alexandra Care Home
from Mel S (Daughter of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Although a short palliative/end of life stay, we as a family cannot fault the level of care our mum received. All of the staff were extremely caring and friendly towards family and friends and when the time came, were compassionate and respectful. We would highly recommend this care home xx

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your Mum and getting to know you all. We wish you all well for the future.

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Review of
Alexandra Care Home
from Lisa D (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

The care & dignity my dad was given was outstanding. Also me & family were looked after so well. I can't thank your staff enough even though my dads stay was short. Your staff are an absolute credit to your home. Thank you all so much for all the love & support.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so happy that you had a good experience with us. We strive to provide the best customer service and we're pleased to hear that we succeeded.

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Review of
Alexandra Care Home
from Pauline H (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

It was lovely to see how much effort was given by staff when communicating with mum. Even on the days that mum found it difficult to respond they never gave up communications between staff and family was open and honest. Great to see. Mum deteriorated quickly and in her final few days staff showed empathy,

respect and understanding. We were allowed to stay with mum in her final hours and staff were compassionate and very kind to us. It is a wonderful competent staff team. Thank you to everyone that looked after mum so efficiently.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your Mum and getting to know you all. We wish you all well for the future.

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Review of
The Chase Care Centre
from M W (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

In March 2024 my dad was taken to the Chase from hospital. His care has been excellent. Staff in the GlennMiller unit are amazing. Dad settled very well so we decided to keep him there as a permanent resident. Our family was made to feel very welcome any time. Sadly my dad passed away recently, he was

treated with dignity and respect. We couldn't have wished for a better place.

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Review of
The Chase Care Centre
from Jessica C (Granddaughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

Such a wonderful care home with incredible staff who gave my gran great care for a short time. Everyone so caring and friendly when she sadly passed away.

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Review of
Alexandra Care Home
from Malcolm H (Son of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My dad was admitted to Alexandra Care Home in late January 2025, suffering from advanced dementia and inoperable cancer. I was very pleased with the standard of care provided to him; the team were compassionate, professional and patient. His room and en-suite were always spotlessly clean, and the staff

were very attentive. Although he couldn't partake, there were activities for the residents every day, but for the most part he was allowed to remain in his room whenever he wanted to.
On arrival, the staff were always very friendly and welcoming, knew our names, and were always able to update us on how he had been since the previous day's visit. When he finally passed, everyone was sympathetic and kind.
Thank you all - carers and administrators - for looking after Dad in his final days, for caring, and for making him comfortable and dignified.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a good experience with us. We strive to provide the best customer service and we're pleased to hear that we succeeded.

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Review of
The Chase Care Centre
from S C (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

A warm welcome with a true understanding from the minute you arrive at reception. The staff at reception were very friendly and professional. The management, staff and nurses, the entire team on the Mayger Ward, were wonderful from the outset. There appeared to be a good understanding between them and

they worked well as a team, whilst having to do multiple jobs around the ward to ensure that it ran properly. My father had very few needs in his short stay but they were met to the highest standard. From the nurses and doctors who did the medicines and told me of Dad's passing, to the nurses who changed, bathed and washed Dad, to the cleaners, to maintenance, and everyone on the Mayger Unit, I thank you!

Reply from Ana Ciobotaru, Manager at The Chase Care Centre

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
The Chase Care Centre
from Simon B (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

My experience with the care home is one of admiration. They provided excellent care for my father, particularly in his final weeks, ensuring his comfort and support for my family. They treated my father with dignity and consistently demonstrated kindness and compassion. Every single staff member displayed

empathy, which was deeply appreciated. His room was always clean and tidy with enough space for his bed, television and personal belongings. The lounge offered a welcoming environment for residents to socialise and watch TV together. We are deeply grateful for everything the care home did for my father and are thankful that he received such attentive care in the last year of his life.

Reply from Ana Ciobotaru, Manager at The Chase Care Centre

Thank you for your lovely feedback, everyone at The Chase makes it a priority to ensure all of our residents, family, friends and guests are made to feel at home. We are pleased that we were able to be of assistance to you and your father during this difficult time.

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Review of
The Chase Care Centre
from Lisa R (Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience

Hi, it was brought to my attention yesterday that I voted for my nurse to be employee of the month, I forgot the wonderful carers and the job they do, in fact all the carers in the home, I can talk to them, anything that is needed I'm attended to so a massive thank you, you mean the world to me, wouldn't

have got through without you, love you all.

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Review of
Alexandra Care Home
from Ashleigh J (Granddaughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

All staff went above and beyond to provide my nan with exceptional care. Very kind and compassionate with family and other needs that needed to be met, never too much trouble to contact anyone. Rooms and facilities were always clean and well kept! From careers to management and administration I can't

thank you enough for the care you gave my nan, especially in her final days!

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your relative and getting to know you all. We wish you all well for the future.

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Review of
Alexandra Care Home
from K E (Relative of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff are always welcoming and greet you with a smile regardless of how busy they are. Key staff are aware of all issues related to the personal care of the individual concerned, for us, this is important that they care enough to know what is important.

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Review of
Alexandra Care Home
from Grete T (Daughter of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very welcoming. My mam is dressed and clean and her room is tidy. Carers look after the patients all the time.

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Care Homes Owned by Healthcare Homes Group Ltd in Hertfordshire

Healthcare Homes Group Ltd Locations in Hertfordshire (2)

Healthcare Homes Group Ltd Reviews in Hertfordshire (213)

Alexandra Care Home

The Chase Care Centre

Alexandra Care Home

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

The Chase Care Centre

The Chase Care Centre

Alexandra Care Home

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

Alexandra Care Home

Alexandra Care Home

Alexandra Care Home

Awards / Recognitions (9)

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