Healthcare Homes Group Ltd in Hertfordshire | 2 Care Homes

Review of
The Chase Care Centre
from Beryl L (Wife of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

I was very impressed by the standard of care and attention given to my husband during his stay at The Chase. Also the attitude of the staff towards friends and relations.

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Review of
Alexandra Care Home
from P F (Wife of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff are really caring and friendly, and look after my husband really well, they also welcome visitors at all times. The home is clean, and they also welcome visitors at all times.
The home is clean and well maintained.

Reply from Gina Gadek, Home Manager at Alexandra Care HomeThank you so much for your positive feedback, we strive to provide the best customer service and we're pleased to hear that we continue to succeed.

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Review of
Alexandra Care Home
from L F (Sister of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

I am very happy with the way the care home is run. Whenever I visit my sister, there is always some activity going on and all residents are invited to join in. The rooms are always clean and tidy. Everyone who works there are friendly and always answer any questions we have. My sister is so happy there.

Reply from Gina Gadek, Home Manager at Alexandra Care HomeThank you for the kind words you expressed to all teams. It is an absolute pleasure taking care of your sister and getting to know you.

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Review of
The Chase Care Centre
from Beryl L (Wife of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

We were very impressed by The Chase Care Home in general. Everyone was so friendly and helpful. My husband could not have had better care. We thank them for everything.

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Review of
The Chase Care Centre
from V Y (Wife of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

As a family we have found the staff very caring, kind & reassuring. They have looked after him really well. Showers, shaves & dressed him well. The lounge & dining room are comfortable & homely places.

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Review of
The Chase Care Centre
from Carl H (Son of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

My dad (Steve) spent his final days and weeks at this care home, and we will always be deeply grateful for the care and compassion he received there. From the moment he arrived, every member of staff treated him with kindness, dignity and respect. The team not only cared for my dad but also supported

our whole family through a very difficult time. Their warmth professionalism and patience meant so much to us. It brings us comfort to know that dad was so well looked after and surrounded by people who genuinely cared for him. Thank you to everyone at this care home.

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Review of
The Chase Care Centre
from Geraldine M (Sister-in-law of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff were very welcoming and kind from the start. Always ready to chat about my brother-in-law and help with any problems. They were also very good about providing cups of tea and biscuits. My brother-in-law was quite a difficult client, but the staff managed to deal with his very challenging behaviour

with kindness and understanding. He can sometimes be very aggressive and violent. They were very good at calming him and could get him at times to do the right thing.

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Review of
The Chase Care Centre
from Linda S (Wife of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

My husband came here following discharge from hospital as end of life. He's unable to do anything for himself and is now in his last few days. Myself and both daughters were very impressed with the genuine care and professionalism shown by all staff involved. They showed genuine compassion not only

to my husband but also such sensitivity to myself and my daughters, all of which has made an emotional and difficult time a bit easier. Thank you The Chase and all your care workers and nurses. You go over and above to ease our worries and have genuine care for my husband.

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Review of
The Chase Care Centre
from A H (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

An amazing care home, my father was admitted in 2022 and stayed for nearly 3 years. The whole team and staff were outstanding and went over and beyond to care for my father. All staff morning/night carers all there who tended to my dad we want t express our gratitude. You took care for him in ways we

never could and made his stay so comfortable. A clean, well managed care home with excellent customer service and care level.

Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you so much for your heartfelt feedback. It truly means the world to our entire team. It was a privilege to care for your father during his time with us, and we are grateful for the trust you placed in our home.
Our staff-day and night-take great pride in providing compassionate, personalised care, and knowing that we were able to bring comfort to your father and support to your family is deeply rewarding.
Thank you again for your kind words about our team, the cleanliness, and the management of the home. We wish you and your family all the very best.

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Review of
Alexandra Care Home
from Phil C (Husband of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

I was very happy that my wife was accepted by Alexandra Care Home to provide care. The carers all deliver very good services and manage challenging behaviour while respecting dignity. Residents are encouraged to participate in activities. The building is very well maintained and is always clean. Security

is also well managed. The manager and administration are very helpful and keep me informed about how my wife is doing.

Reply from Gina Gadek, Home Manager at Alexandra Care HomeThank you for the kind words you expressed to all teams. It is an absolute pleasure taking care of your wife and getting to know you.
Kindest Regards
Gina

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Review of
Alexandra Care Home
from Sheila P (Sister of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

My sister was accepted to this care home for early onset dementia. She also had challenging behaviour so I am very happy that this care home felt they could meet her needs. They have been tolerant - my sister is calmer and has settled down.
The staff are all very helpful and dedicated which leads

to a friendly environment. Even though the residents are suffering with dementia and the like, the staff bring warmth and fun when they do activities bringing out the best in the residents to interact.
If I have a concern I feel able to say what this is. I think the staff make every effort to make my sister feel at home. I have peace of mind knowing she is in good hands. I am grateful that the staff have the knowledge to help my sister to enjoy, as much as she is able, her new home.

Reply from Gina Gadek, Home Manager at Alexandra Care HomeThank you so much for your positive feedback, we strive to provide the best customer service and we're pleased to hear that we succeeded.

Kind Regards

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Review of
The Chase Care Centre
from C C (Wife of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

Excellent.
Couple of minor cleaning issues, but overall very good.
Staff fantastic. Always so friendly, helpful and caring.

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Review of
The Chase Care Centre
from B G (Friend of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting a good friend of mine at the home for 2 years and I am very happy and satisfied y everything that I have seen occur. Thank you for looking after my friend.

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Review of
The Chase Care Centre
from Melanie W (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Cannot fault the care my dad received, special shout out to agency Lou who went above and beyond in his care. All the staff were so kind and respectful and it felt like a home away from home. As a family we can't thank them enough.

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Review of
The Chase Care Centre
from Jennifer W (Wife of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

We found all of the staff to be caring and helpful and the communication from the home was very good. The staff try hard to get to know each individual and do their best to care to their needs. We were very happy with all aspects of the care and compassion shown.

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Review of
The Chase Care Centre
from Cathy C (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

My father came to The Chase to receive palliative care. He was looked after exceptionally well by all the staff.
Each time I visited, I was made to feel welcome. The staff were extremely friendly and polite. We were kept informed of my father's condition which made his eventual passing as easy as

possible.
In particular, Leanne went above and beyond to ensure my dear dad was comfortable.
Thank you.

Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you so much for sharing your kind words with us. We are deeply sorry for the loss of your father, and we are truly honoured that you entrusted his care to us during such a precious time. It means a great deal to hear that our team made you and your family feel welcome, supported, and informed throughout his stay.We will make sure to pass on your special thanks to Leanne, who will be touched to know she made a difference in your dads comfort and in your familys experience. Your feedback is a reminder of why we do what we do, and we are grateful for your trust.

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Review of
Alexandra Care Home
from D J (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

Very satisfied with all the care, appearance, facilities and my husband's wellbeing. My father was in this home in 2019-2020, again, he was well cared for, but this home is in much better management and the facilities and especially the decor, has much improved.

Reply from Gina Gadek, Home Manager at Alexandra Care HomeThank you for the kind words you expressed to all teams. It is an absolute pleasure taking care of your husband and getting to know you. Kindest Regards

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Review of
The Chase Care Centre
from Collette G (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

My mother is well cared for by all the patient, kind and caring staff that work in the home. Mum is always looking her best and loves taking part in the day trips organised by the staff. Thank you all for caring for mum.

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Review of
The Chase Care Centre
from Catherine N (Wife of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

I was delighted with the care my husband received during his last days. The staff were attentive and caring and very supportive to me at this difficult time.

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Review of
The Chase Care Centre
from C A (Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

I never wanted to go into a care home but my experience has very good. The nurses and carers are very helpful. The activities within the home are excellent.

Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you for sharing your experience. We understand that moving into a care home can feel like a big step, and we're so pleased to hear that it has been a positive one for you. It's wonderful to know that our nurses, carers, and activities have helped make you feel comfortable and supported. Your kind words mean a lot to our team.

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Care Homes Owned by Healthcare Homes Group Ltd in Hertfordshire

Healthcare Homes Group Ltd Locations in Hertfordshire (2)

Healthcare Homes Group Ltd Reviews in Hertfordshire (235)

The Chase Care Centre

Alexandra Care Home

Alexandra Care Home

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

Alexandra Care Home

Alexandra Care Home

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

Alexandra Care Home

The Chase Care Centre

The Chase Care Centre

The Chase Care Centre

Awards / Recognitions (9)

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