Care Home Owned by Healthcare Homes Group Ltd in East Sussex
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in East Sussex for Healthcare Homes Group Ltd are showing below.
View the details of all 48 locations (with 4394 reviews) owned by Healthcare Homes Group Ltd
Healthcare Homes Group Ltd Locations in East Sussex (1)
Sovereign Lodge Care Centre
9.8
239 reviews
2 Carew Road, Eastbourne BN21 2DW
"The best establishment I have visited for a long time. Most impressed by the care from all staff, with calm support and how they all…" Read all 239 reviews
Location Type Care Home
Sovereign Lodge Care Centre, in Eastbourne, carries out skilled nursing and residential care within an environment that is ideal for older people and also the practice of dementia care. A modern and spacious interior includes numerous homely comforts,… Read more about Sovereign Lodge Care Centre
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- 64 Rooms
- from £1,855 / week
Healthcare Homes Group Ltd Reviews in East Sussex (239)
9.6
Healthcare Homes Group Ltd has a Group Review Score of 9.6 (9.590) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Homes Group Ltd must have a Review Score.
Review of
Sovereign Lodge Care Centre
from M P (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly & cheerful staff. Nice atmosphere.
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Review of
Sovereign Lodge Care Centre
from P H (Respite Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The best establishment I have visited for a long time. Most impressed by the care from all staff, with calm support and how they all support each other. Noticed equipment available to help the residents from chair to wheelchair with little discomfort as possible. Also the number of staff on duty at
any one time. Overall 10+. Thank you all for giving myself a Christmas to remember.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you so much for taking the time to share your feedback. We're delighted to hear about your experience and truly appreciate your kind words. It was a pleasure having you with us. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too.
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Review of
Sovereign Lodge Care Centre
from C G (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my dad received was friendly and professional.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for giving us a review. We take onboard all comments & suggestions, which help us to deliver outstanding care, improve our facilities and rooms. We will be sure to pass on your comments to the wider team. Thank you once again.
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Review of
Sovereign Lodge Care Centre
from J H (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff make Sovereign Lodge a special place to be; they never forget that this is the residens home, and they check with residents as to their preference for clothing, meals and activities, Many of the team have worked here for over a decade and they are very dedicated to the residents and are invested
in their care. There is a lovely atmosphere; there is regularly live music and sing-alongs. My dads needs are well met and he is happy and safe. Communication is excellent from all staff. Thanks to Margaret, the manager, and the whole Sovereign Lodge Team.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your very kind words about the team at Sovereign Lodge. I will be sure to pass them on.
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Review of
Sovereign Lodge Care Centre
from A T (Sister of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister is a resident at Sovereign Lodge and always says how content she is to be there and how well she is looked after. She enjoys the food, the company, the activities and entertainment. The staff always seem to be aware of her day to day situation and I am kept informed of any changes in her health,
her needs and her welfare. It is a great weight off my mind to know she well cared for, and treated with great patience, kindness, understanding and dignity. The home has a calm and relaxed atmosphere, and I have no hesitation in recommending it to others.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for taking the time to provide such lovely feedback. We are delighted to hear that both you and your sister have had a positive experience with us. I will share this with the team, which they will be pleased to hear.
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Review of
Sovereign Lodge Care Centre
from Elizabeth W (Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I love Sovereign Lodge and I have been very happy here. I have been here for 10 years and I find the carers and the activities team very kind and they have shown me a great deal of affection. I love my Sovereign Lodge.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your positive feedback. Sovereign Lodge is and will always be your home. It's our pleasure to have you.
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Review of
Sovereign Lodge Care Centre
from Jane H (Wife of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm finding Sovereign Lodge to be very caring and considerate. My husband has been here since April and he is being given such care by the nurses. All the team are so friendly, be it in the kitchen or nursing, all have time to talk to you. The activities staff are always thinking of new ideas and have
lovely sessions of music and singing!
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Review of
Sovereign Lodge Care Centre
from C P (Sister of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very pleased with the care my sister is receiving at Sovereign Lodge.
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Review of
Sovereign Lodge Care Centre
from D G (Relative of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I currently have three members of my family in Sovereign Lodge. All their needs are catered for & nothing is too much trouble by the carers & management. The activities are varied & the activity staff excellent. Cannot rate them higher than 10 out of 10.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your very kind words about your experience. We are glad you chose Sovereign Lodge.
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Review of
Sovereign Lodge Care Centre
from Gill B (Wife of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
So much is done for him. All staff are truly wonderful. Also I do feel that I'm part of the home which wasn't expected but much appreciated.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your kind words about the team at Sovereign Lodge.
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Review of
Sovereign Lodge Care Centre
from Valerie N (Cousin of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I always find the home to be relaxed and friendly with good accessibility to activities and garden. The staff are always available & accommodating and provide a cheerful atmosphere. There is always a good emphasis on safety without being regimental.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your lovely review of Sovereign Lodge. I have shared this with the team.
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Review of
Sovereign Lodge Care Centre
from K B (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Soverign Lodge Care Home Eastbourne.
The Staff are so Lovely/Friendly. From the moment you arrive you feel a warm welcome. They are a family. Its wonderful to see how the staff are with the residents and their family. The home is clean and they staff couldn't do more for the residents or you. They
The Staff are so Lovely/Friendly. From the moment you arrive you feel a warm welcome. They are a family. Its wonderful to see how the staff are with the residents and their family. The home is clean and they staff couldn't do more for the residents or you. They
have plenty of entertaimen, time in the garden. The food looks lovely. Its Just a wonderful home. I am so greatful to them.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your lovely review of Sovereign Lodge. We are delighted that you enjoyed the experience we presented here. I have shared your review with the team.
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Review of
Sovereign Lodge Care Centre
from L B (Friend of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend has been in Sov Lodge for just over two years. She is treated there like family. Excellent care!
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your kind words about the team at Sovereign Lodge. I have shared your feedback with the team.
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Review of
Sovereign Lodge Care Centre
from S L (Son of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely place, so much fun, nice and clean, excellent staff.
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Review of
Sovereign Lodge Care Centre
from E D (Daughter-in-law of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff have worked very hard with the daily care and also had Red Nose Day, easter, Fete as extra, well done. I think the way the lunch is set out is very welcoming to the residents.
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Review of
Sovereign Lodge Care Centre
from J L (Mother of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely, friendly, caring place! Everything is thought of. Kind and caring staff.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your very kind words about your experience, and I will share your thoughts with the team.
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Review of
Sovereign Lodge Care Centre
from M M (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My experience of Sovereign Lodge is that it is a very caring, warm and friendly place. All the staff are amazing and really look after the residents well. Everyone is treated with kindness and dignity. It is a bright, cheerful environment and the numerous activities bring fun and laughter to all.
Everyone makes the effort to get to know the residents and their families and we are always greeted with a smile and warm welcome. All in all, if your loved one has to go into residential care, Sovereign Lodge is an excellent place to be.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreWe truly appreciate your feedback, thank you. I will share this with the team.
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Review of
Sovereign Lodge Care Centre
from N G (Sister-in-law of Resident) published on 21 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff were excellent, very caring and helpful. Excellent management team. Visiting made easy, very pleasant atmosphere in the care home.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your time in giving us feedback. I will share this with the rest of the team. Thank you for the 5 stars, we will continue to go above and beyond for our residents.
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Review of
Sovereign Lodge Care Centre
from Rachelle W (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It is a difficult decision to make when you need to put a loved one in a nursing home. You want to know you have chosen well. I was really pleased with Sovereign Lodge and I certainly had made the best decision for Mum. The staff are incredibly caring and kind. They always treated Mum with dignity.
The activity coordinators have so much energy and enthusiasm and ensured all residents are involved if that is what they want. There was a lot of variety of things for Mum to do. Mum was stimulated and that is what meant the most to me. I also wanted Mum to retain as much independence as possible and this was something the staff knew and supported Mum with. The management and team were caring and considerate, they were always willing to listen and accommodate my requests. As soon as you walk in the staff have a smile and greet you. I was always kept informed. I feel so lucky I found Sovereign for Mum, they provided her high quality care.
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Review of
Sovereign Lodge Care Centre
from K B (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident since September 2022 I have never had any issues regarding her care. Everybody at the home fare pleasant, friendly, engaging towards myself and my mother.
The offer plenty of activities to all who take part. Room chats each day for those who cannot participate no one is
The offer plenty of activities to all who take part. Room chats each day for those who cannot participate no one is
left out. All staff are fantastic, food is hot and varied and presented well and plenty of it. The most important thing for me is my mother's care which it is outstanding.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you very much for taking the time to write such a wonderful review. I will be sure to share your kind words with the Team, who will be delighted with the lovely feedback.
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Awards / Recognitions (9)
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