Healthcare Homes Group Ltd in East Sussex | 1 Care Home

Review of
Sovereign Lodge Care Centre
from A T (Sister of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

My sister is a resident at Sovereign Lodge and always says how content she is to be there and how well she is looked after. She enjoys the food, the company, the activities and entertainment. The staff always seem to be aware of her day to day situation and I am kept informed of any changes in her health,

her needs and her welfare. It is a great weight off my mind to know she well cared for, and treated with great patience, kindness, understanding and dignity. The home has a calm and relaxed atmosphere, and I have no hesitation in recommending it to others.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for taking the time to provide such lovely feedback. We are delighted to hear that both you and your sister have had a positive experience with us. I will share this with the team, which they will be pleased to hear.

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Review of
Sovereign Lodge Care Centre
from Elizabeth W (Resident) published on 31 July 2025

Submitted via Postal Card • Report

Overall Experience

I love Sovereign Lodge and I have been very happy here. I have been here for 10 years and I find the carers and the activities team very kind and they have shown me a great deal of affection. I love my Sovereign Lodge.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your positive feedback. Sovereign Lodge is and will always be your home. It's our pleasure to have you.

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Review of
Sovereign Lodge Care Centre
from Jane H (Wife of Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

I'm finding Sovereign Lodge to be very caring and considerate. My husband has been here since April and he is being given such care by the nurses. All the team are so friendly, be it in the kitchen or nursing, all have time to talk to you. The activities staff are always thinking of new ideas and have

lovely sessions of music and singing!

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Review of
Sovereign Lodge Care Centre
from C P (Sister of Resident) published on 23 July 2025

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my sister is receiving at Sovereign Lodge.

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Review of
Sovereign Lodge Care Centre
from D G (Relative of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

I currently have three members of my family in Sovereign Lodge. All their needs are catered for & nothing is too much trouble by the carers & management. The activities are varied & the activity staff excellent. Cannot rate them higher than 10 out of 10.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your very kind words about your experience. We are glad you chose Sovereign Lodge.

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Review of
Sovereign Lodge Care Centre
from Gill B (Wife of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

So much is done for him. All staff are truly wonderful. Also I do feel that I'm part of the home which wasn't expected but much appreciated.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your kind words about the team at Sovereign Lodge.

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Review of
Sovereign Lodge Care Centre
from Valerie N (Cousin of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

I always find the home to be relaxed and friendly with good accessibility to activities and garden. The staff are always available & accommodating and provide a cheerful atmosphere. There is always a good emphasis on safety without being regimental.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your lovely review of Sovereign Lodge. I have shared this with the team.

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Review of
Sovereign Lodge Care Centre
from K B (Daughter of Resident) published on 29 May 2025

Submitted via Website • Report

Overall Experience

Soverign Lodge Care Home Eastbourne.
The Staff are so Lovely/Friendly. From the moment you arrive you feel a warm welcome. They are a family. Its wonderful to see how the staff are with the residents and their family. The home is clean and they staff couldn't do more for the residents or you. They

have plenty of entertaimen, time in the garden. The food looks lovely. Its Just a wonderful home. I am so greatful to them.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your lovely review of Sovereign Lodge. We are delighted that you enjoyed the experience we presented here. I have shared your review with the team.

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Review of
Sovereign Lodge Care Centre
from L B (Friend of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

My friend has been in Sov Lodge for just over two years. She is treated there like family. Excellent care!

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your kind words about the team at Sovereign Lodge. I have shared your feedback with the team.

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Review of
Sovereign Lodge Care Centre
from S L (Son of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience

Lovely place, so much fun, nice and clean, excellent staff.

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Review of
Sovereign Lodge Care Centre
from E D (Daughter-in-law of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience

The staff have worked very hard with the daily care and also had Red Nose Day, easter, Fete as extra, well done. I think the way the lunch is set out is very welcoming to the residents.

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Review of
Sovereign Lodge Care Centre
from J L (Mother of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

Lovely, friendly, caring place! Everything is thought of. Kind and caring staff.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your very kind words about your experience, and I will share your thoughts with the team.

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Review of
Sovereign Lodge Care Centre
from M M (Daughter of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

My experience of Sovereign Lodge is that it is a very caring, warm and friendly place. All the staff are amazing and really look after the residents well. Everyone is treated with kindness and dignity. It is a bright, cheerful environment and the numerous activities bring fun and laughter to all.

Everyone makes the effort to get to know the residents and their families and we are always greeted with a smile and warm welcome. All in all, if your loved one has to go into residential care, Sovereign Lodge is an excellent place to be.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

We truly appreciate your feedback, thank you. I will share this with the team.

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Review of
Sovereign Lodge Care Centre
from N G (Sister-in-law of Resident) published on 21 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff were excellent, very caring and helpful. Excellent management team. Visiting made easy, very pleasant atmosphere in the care home.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your time in giving us feedback. I will share this with the rest of the team. Thank you for the 5 stars, we will continue to go above and beyond for our residents.

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Review of
Sovereign Lodge Care Centre
from Rachelle W (Daughter of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

It is a difficult decision to make when you need to put a loved one in a nursing home. You want to know you have chosen well. I was really pleased with Sovereign Lodge and I certainly had made the best decision for Mum. The staff are incredibly caring and kind. They always treated Mum with dignity.

The activity coordinators have so much energy and enthusiasm and ensured all residents are involved if that is what they want. There was a lot of variety of things for Mum to do. Mum was stimulated and that is what meant the most to me. I also wanted Mum to retain as much independence as possible and this was something the staff knew and supported Mum with. The management and team were caring and considerate, they were always willing to listen and accommodate my requests. As soon as you walk in the staff have a smile and greet you. I was always kept informed. I feel so lucky I found Sovereign for Mum, they provided her high quality care.

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Review of
Sovereign Lodge Care Centre
from C G (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Friendly, professional and communicative staff.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

We appreciate you taking the time to write these kind words; they mean so much to us.

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Review of
Sovereign Lodge Care Centre
from K B (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident since September 2022 I have never had any issues regarding her care. Everybody at the home fare pleasant, friendly, engaging towards myself and my mother.
The offer plenty of activities to all who take part. Room chats each day for those who cannot participate no one is

left out. All staff are fantastic, food is hot and varied and presented well and plenty of it. The most important thing for me is my mother's care which it is outstanding.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you very much for taking the time to write such a wonderful review. I will be sure to share your kind words with the Team, who will be delighted with the lovely feedback.

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Review of
Sovereign Lodge Care Centre
from G H (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been at Sovereign Lodge since July 2024, her recovery from a 2nd serious stroke has been amazing due to the care and attention from all the staff. From the beginning I have felt Mum has been well attended and safe which is a weight off my mind and as a result Mum is eating, drinking and able,

with help to now be a part of the activities in the lounge, being able to join Mum for lunch and help her eat has been good as she is more willing to enjoy her food. Overall Mum being at Sovereign Lodge has given Mum and me the hope of the best care for what is ahead.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you so much for taking the time to review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We are delighted at how well your Mum has settled. We will surely share your lovely words with the rest of the team.

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Review of
Sovereign Lodge Care Centre
from Michele B (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Sovereign Lodge has a warm and caring environment. Staff are kind and considerate with my mum in particular and everyone generally. I cannot praise them enough. They provide the best care under sometimes, tricky circumstances.
I can go away knowing my mum is safe and well looked after.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your lovely review. We appreciate your feedback, and I will share this with the rest of the team.

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Review of
Sovereign Lodge Care Centre
from Jason L (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Due to my mum's Dementia, she could no longer live in her own home so after much searching, we chose Sovereign Lodge Care Centre for my mum. I feel that this has certainly been the right choice and the right place for her. The staff are kind and caring and always attentive. My mum has settled in now

and has a lovely spacious room. The staff are so friendly and always at hand for any advice or questions.
There are always plenty of staff on duty and a nurse on duty 24 hours a day. There are activities each day and a lovely summer house in the garden if family want to come in and have private time. Communication is very good and the home works with you to make sure your needs are met.
Most importantly thank you to all the staff for being so caring.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for taking the time to give us positive reviews. I have shared this with the team and we will continue to do our best for our dear residents.

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Care Home Owned by Healthcare Homes Group Ltd in East Sussex

Healthcare Homes Group Ltd Locations in East Sussex (1)

Healthcare Homes Group Ltd Reviews in East Sussex (236)

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