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Care Home Owned by Healthcare Homes Group Ltd in East Sussex

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Healthcare Homes Group Ltd in East Sussex

Only the locations & reviews in East Sussex for Healthcare Homes Group Ltd are showing below.

View the details of all 48 locations (with 4485 reviews) owned by Healthcare Homes Group Ltd

Healthcare Homes Group Ltd Locations in East Sussex (1)

 - Browse 1 Care Home owned by Healthcare Homes Group Ltd in East Sussex
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Sovereign Lodge Care Centre
2 Carew Road, Eastbourne BN21 2DW 
9.7 243 reviews
Sovereign Lodge Care Centre, Eastbourne, East Sussex
"Always greeted by staff on arrival when visiting. Management make themselves available to answer questions and are approachable and…"   Read all 243 reviews
  • from £1,855 / week
  • 64 Rooms
Location Type Care Home

Sovereign Lodge Care Centre, in Eastbourne, carries out skilled nursing and residential care within an environment that is ideal for older people and also the practice of dementia care. A modern ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Healthcare Homes Group Ltd Reviews in East Sussex (243)

9.6

Healthcare Homes Group Ltd has a Group Review Score of 9.6 (9.582) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Homes Group Ltd must have a Review Score.

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Review of

Sovereign Lodge Care Centre

from A W (Son of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always greeted by staff on arrival when visiting. Management make themselves available to answer questions and are approachable and knowledgeable.
Facilities are good. Rooms are clean and homely. Care staff are attentive and supportive. Entertainment / activities are appropriate, regular and accessible
to all. Staff are enthusiastic and outgoing, creating a good atmosphere for the residents.
Nursing staff are diligent and fully aware of issues and have dealt with medical issues as they have arisen. Outside in the garden offers a great area for residents on sunny days with refreshments and games available in the summer house. This home has been perfect for my mum, she is happy , safe and well cared for.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your kind feedback. We're delighted to hear that your mum feels happy, safe, and well cared for with us. It's wonderful to know that you've found our staff welcoming, approachable, and attentive, and that the facilities, activities, and garden areas have made such a positive impression.
Your comments mean a great deal to the whole team, especially our care and nursing staff, who work hard to create a supportive and enjoyable environment for all residents. We truly appreciate you taking the time to share your experience and are so pleased that our home has been the right place for your mum.
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Review of

Sovereign Lodge Care Centre

from C P (Sister of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As far as I can tell my sister seems quite content with her life at Sovereign Lodge. She enjoys the food and spends much of her time reading, which she has always done. The staff are polite and friendly and the home clean and tidy. I am happy that there is a nurse to help if she is poorly.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for sharing this with us. We're so glad to hear your sister seems happy and settled-it's always wonderful when residents can continue doing the things they love. Your comments about the team and the home mean a lot, and we're especially pleased that you feel reassured by the care and nursing support we provide.
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Review of

Sovereign Lodge Care Centre

from S H (Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of last year 2025 I spent in hospital and rehabilitation, it was a tough time until I was able to get a place at Sovereign Lodge, I have been here since October. The love and care, support and faith I have been given by HCA's nurses and activity staff has been amazing. I was all over the place
then but now I can think and enjoy all the wonderful things the home has to offer. The food is great, my medication is well looked after and given to me in timely fashion. I am motivated by all the activities and I love it here.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for sharing this-it truly means a lot. It's been wonderful to see your progress since you joined us in October, and we're so pleased that you're now able to enjoy everything here. Our team works hard to provide the best care possible, so your feedback about the staff, activities, and support is really appreciated. We're so glad you feel at home with us.
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Review of

Sovereign Lodge Care Centre

from Vaughan S (Friend of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sovereign Lodge Care Home is an open, friendly, welcoming home. It's security is sound, with a code to get in and another code to exit. The ground floor residents lounge is right there as one enters, and its two adjoining rooms give plenty of room for visitors to be with their friends or relatives.
There is a slight shortage of chairs which isn't much of a problem if there aren't too many people. Thankfully we were fine. The staff are helpful and friendly. They are too occupied to offer guests refreshments, but there is a lot for them to do when meal times come around. The furnishings are comfortable. The bedrooms seem to be well appointed.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your kind review of Sovereign Lodge. We are delighted to hear that you found our home welcoming and that our staff were helpful and friendly. It is also lovely to know that you found the environment comfortable for both residents and visitors.

We appreciate your feedback regarding seating and refreshments for visitors. We will certainly take this into consideration as we continue to improve our service and ensure that guests feel comfortable and well looked after during their visits.

Thank you again for taking the time to share your experience with us.
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Review of

Sovereign Lodge Care Centre

from Emma B (Friend of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit everyone is so friendly. It always smells clean and inviting which sometimes can be difficult to control in a care home. The food always looks lovely and the entertainment is perfect for anyone who wishes to join in. I cannot fault the security, the care and the privacy that is undertaken
by everyone. Thank you x
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreWe so appreciate you taking the time to write these kind words; it means so much to us.
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Review of

Sovereign Lodge Care Centre

from M P (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly & cheerful staff. Nice atmosphere.
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Review of

Sovereign Lodge Care Centre

from P H (Respite Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best establishment I have visited for a long time. Most impressed by the care from all staff, with calm support and how they all support each other. Noticed equipment available to help the residents from chair to wheelchair with little discomfort as possible. Also the number of staff on duty at
any one time. Overall 10+. Thank you all for giving myself a Christmas to remember.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you so much for taking the time to share your feedback. We're delighted to hear about your experience and truly appreciate your kind words. It was a pleasure having you with us. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too.
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Review of

Sovereign Lodge Care Centre

from C G (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad received was friendly and professional.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for giving us a review. We take onboard all comments & suggestions, which help us to deliver outstanding care, improve our facilities and rooms. We will be sure to pass on your comments to the wider team. Thank you once again.
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Review of

Sovereign Lodge Care Centre

from J H (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff make Sovereign Lodge a special place to be; they never forget that this is the residens home, and they check with residents as to their preference for clothing, meals and activities, Many of the team have worked here for over a decade and they are very dedicated to the residents and are invested
in their care. There is a lovely atmosphere; there is regularly live music and sing-alongs. My dads needs are well met and he is happy and safe. Communication is excellent from all staff. Thanks to Margaret, the manager, and the whole Sovereign Lodge Team.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your very kind words about the team at Sovereign Lodge. I will be sure to pass them on.
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Review of

Sovereign Lodge Care Centre

from A T (Sister of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is a resident at Sovereign Lodge and always says how content she is to be there and how well she is looked after. She enjoys the food, the company, the activities and entertainment. The staff always seem to be aware of her day to day situation and I am kept informed of any changes in her health,
her needs and her welfare. It is a great weight off my mind to know she well cared for, and treated with great patience, kindness, understanding and dignity. The home has a calm and relaxed atmosphere, and I have no hesitation in recommending it to others.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for taking the time to provide such lovely feedback. We are delighted to hear that both you and your sister have had a positive experience with us. I will share this with the team, which they will be pleased to hear.
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Review of

Sovereign Lodge Care Centre

from Elizabeth W (Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love Sovereign Lodge and I have been very happy here. I have been here for 10 years and I find the carers and the activities team very kind and they have shown me a great deal of affection. I love my Sovereign Lodge.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your positive feedback. Sovereign Lodge is and will always be your home. It's our pleasure to have you.
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Review of

Sovereign Lodge Care Centre

from Jane H (Wife of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm finding Sovereign Lodge to be very caring and considerate. My husband has been here since April and he is being given such care by the nurses. All the team are so friendly, be it in the kitchen or nursing, all have time to talk to you. The activities staff are always thinking of new ideas and have
lovely sessions of music and singing!
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Review of

Sovereign Lodge Care Centre

from D G (Relative of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I currently have three members of my family in Sovereign Lodge. All their needs are catered for & nothing is too much trouble by the carers & management. The activities are varied & the activity staff excellent. Cannot rate them higher than 10 out of 10.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your very kind words about your experience. We are glad you chose Sovereign Lodge.
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Review of

Sovereign Lodge Care Centre

from Gill B (Wife of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So much is done for him. All staff are truly wonderful. Also I do feel that I'm part of the home which wasn't expected but much appreciated.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your kind words about the team at Sovereign Lodge.
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Review of

Sovereign Lodge Care Centre

from Valerie N (Cousin of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the home to be relaxed and friendly with good accessibility to activities and garden. The staff are always available & accommodating and provide a cheerful atmosphere. There is always a good emphasis on safety without being regimental.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your lovely review of Sovereign Lodge. I have shared this with the team.
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Review of

Sovereign Lodge Care Centre

from K B (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Soverign Lodge Care Home Eastbourne.
The Staff are so Lovely/Friendly. From the moment you arrive you feel a warm welcome. They are a family. Its wonderful to see how the staff are with the residents and their family. The home is clean and they staff couldn't do more for the residents or you. They
have plenty of entertaimen, time in the garden. The food looks lovely. Its Just a wonderful home. I am so greatful to them.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your lovely review of Sovereign Lodge. We are delighted that you enjoyed the experience we presented here. I have shared your review with the team.
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Review of

Sovereign Lodge Care Centre

from L B (Friend of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in Sov Lodge for just over two years. She is treated there like family. Excellent care!
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your kind words about the team at Sovereign Lodge. I have shared your feedback with the team.
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Review of

Sovereign Lodge Care Centre

from S L (Son of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, so much fun, nice and clean, excellent staff.
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Review of

Sovereign Lodge Care Centre

from E D (Daughter-in-law of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have worked very hard with the daily care and also had Red Nose Day, easter, Fete as extra, well done. I think the way the lunch is set out is very welcoming to the residents.
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Review of

Sovereign Lodge Care Centre

from J L (Mother of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly, caring place! Everything is thought of. Kind and caring staff.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your very kind words about your experience, and I will share your thoughts with the team.
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Awards / Recognitions (11)

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