Care Home Owned by Healthcare Homes Group Ltd in Bristol

which is important. The manager is approachable and friendly. Overall, Mum is happy with her life at Avon Lodge.

we can't thank them enough. When there have been health issues they have been identified quickly, escalated and acted upon. Everyone is really friendly and the Staff are truly dedicated. Its like having a second family.

like a family. Can't thank all the staff enough. You are wonderful, caring. Best care home ever. Keep up the wonderful colour.

arise that require a fast response. Wishing you all the very best from all of my mum's family and myself.

has been treated with dignity and her wishes respected. She has been encouraged to involve in activities. All positive, the whole experience has been better than I anticipated, maintaining high standards and seeking opportunities for improvement is always challenging, but essential when caring for vulnerable people. I am grateful to everyone at Avon Lodge for helping us cope with a huge change in our lives.

of you have been so kind to Mum and I know she enjoyed her chats with you and considered you friends. Thank you so much.

I knew he would be cared for, but felt terribly guilty. From the first day of arrival, my husband was welcomed and made to feel important instantly. He was shown a rooms, walked through & asked to choose which fit him best. For once I didn't have to make his decisions, his feelings came first and he was in his element being treated as a person in his own right. Brilliant. Everyone he came into contact with treated him with kindness and respect. Moving forward and his time there has gone on, I can say honestly, all the care, food, entertainment, days out have been brilliant. His daily care faultless. Within a week he was totally at home and told me he loved it there. Family encouraged to join in

any excuse to have a party which celebrating really brings the residents out of their shell and gives them such joy. I'm greatful every day that I chose to put my father's care in their capable hands. Thank you to all the carers and events staff and management for looking after my dad as he is also my best friend

a while since gone to new home which is fantastic

of himself and now smiles.They put on lot's of things for the residents.

see her for chats when she was feeling lonely and frightened. The nursing team gave her as much time as they could and the property team put up pictures and shelves for her so that she could display the precious ornaments that she had taken. They made the effort to coax her gradually to join other patients in the communal areas for meals & activities and also took her on trips to local shops & garden centres. My friend came to love the staff & regard them as friends.
By the time she died she was very happy at Avon Lodge. After her death the staff continued to give support while her belongings & funeral were dealt with. Two people also went to her funeral which was appreciated.

We laughed and cried together each and every person went above and beyond.

trouble for Dad and for us as a family.

have seen residents on the floor and had to go and get someone to help. There is very little interaction with residents as far too often there is agency staff on duty. I feel that we have made a big mistake. The amount of money being charged a month which amounts to about £18000. You would expect excellent care and compassion, this is definitely not happening. I feel I have done my mum a great injustice, who would want young men doing their personal care? Are all care homes the same!