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Care Home Owned by Healthcare Homes Group Ltd in Bristol

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Healthcare Homes Group Ltd in Bristol

Only the locations & reviews in Bristol for Healthcare Homes Group Ltd are showing below.

View the details of all 48 locations (with 4197 reviews) owned by Healthcare Homes Group Ltd

Healthcare Homes Group Ltd Locations in Bristol (1)

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1 Care Home owned by Healthcare Homes Group Ltd in Bristol
Avon Lodge Care Centre

Southey Avenue, Kingswood, Bristol BS15 1QT 

9.4 76 reviews
"My father lives at Avon Lodge and I would recommend it to anyone. The staff are so loving and really take their role seriously and can make…"   Read all 76 reviews
Location Type Care Home

Avon Lodge provides high-quality nursing, dementia, residential, and respite care in the Kingswood area of Bristol. Known for its welcoming atmosphere and outstanding specialist care, the home has earned a strong reputation in the local community.… Read more about Avon Lodge Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 62 Rooms from £1,550 / week

Healthcare Homes Group Ltd Reviews in Bristol (76)

9.6

Healthcare Homes Group Ltd has a Group Review Score of 9.6 (9.619) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Homes Group Ltd must have a Review Score.

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Review of

Avon Lodge Care Centre

from M H (Husband of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Avon Lodge was recommended. Our experience has lived up to and often surpassed your CQC inspection rating. The care and support offered to my wife has been very good, the care staff have been excellent, and the kindness and support to me from the manager and staff has been more than I expected. My wife
has been treated with dignity and her wishes respected. She has been encouraged to involve in activities. All positive, the whole experience has been better than I anticipated, maintaining high standards and seeking opportunities for improvement is always challenging, but essential when caring for vulnerable people. I am grateful to everyone at Avon Lodge for helping us cope with a huge change in our lives.
Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you so much for your kind words and positive feedback. Were delighted to hear that you and your wife have had such a good experience with us. Our team works hard to provide the best possible care and support, and your appreciation truly means a lot to everyone at Avon Lodge.

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Review of

Avon Lodge Care Centre

from H G (Wife of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been here for 11 weeks and I have found that the staff are very caring towards not only him, but myself as well.
Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you for your feed back . we're delighted to hear that you and your husband feel well cared for and supported by our team. your appreciation means a lot to us and motivates us to continue delivering the highest standard of care.

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Review of

Avon Lodge Care Centre

from D T (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Whilst not perfect, and certainly in need of a makeover, there is some excellent care at this home, and whilst it can be somewhat erratic, I do believe that most of the staff genuinely care and do their best. Management, however, and communicating can be chaotic, and could be better organised.
Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you for your feedback and for recognising the dedication of our staff. We value your comments on communication and organisation, and will use them to help improve our service. Your input is important in supporting our ongoing commitment to providing the best care for our residents.

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Review of

Avon Lodge Care Centre

from Martin P (Son of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was with you for over 4 years, she was very happy in Avon Lodge and made many friends with the management and staff. As she was with you for so long, she was sad to see the high turnover of staff and was pleased that the number of temporary staff has now reduced. You are a wonderful team, several
of you have been so kind to Mum and I know she enjoyed her chats with you and considered you friends. Thank you so much.
Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It was an absolute privilege to care for your mum over the years, and we're truly touched to hear how happy she was at Avon Lodge and how much she valued the friendships she made here.We understand how difficult it can be for residents and families when there is staff turnover, and we're glad to hear that the positive changes we've made in staffing have made a difference. Your appreciation means a great deal to our team, and we will certainly share your kind message with all those who knew and cared for your mum.Wishing you and your family all the very best.Kind regardsJoby

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Review of

Avon Lodge Care Centre

from Lynne W (Wife of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being a F/T carer to my husband diagnosed with EOL, Vascular dementia/Alz was hard. However, in March I found that I have breast cancer and couldn't care for my husband whilst I recovered. Avon Lodge had a room & local to me. To be honest the thought of placing him in a home gave me mixed feelings.
I knew he would be cared for, but felt terribly guilty. From the first day of arrival, my husband was welcomed and made to feel important instantly. He was shown a rooms, walked through & asked to choose which fit him best. For once I didn't have to make his decisions, his feelings came first and he was in his element being treated as a person in his own right. Brilliant. Everyone he came into contact with treated him with kindness and respect. Moving forward and his time there has gone on, I can say honestly, all the care, food, entertainment, days out have been brilliant. His daily care faultless. Within a week he was totally at home and told me he loved it there. Family encouraged to join in
Reply from Joby James, Home Manager at Avon Lodge Care Centre

We are truly humbled by your trust and thank you for allowing us the privilege of being part of your familys journey. Your feedback will be shared with all staffit will be a source of pride and encouragement to continue delivering the highest standards of care.

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Review of

Avon Lodge Care Centre

from Loretta J (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father lives at Avon Lodge and I would recommend it to anyone. The staff are so loving and really take their role seriously and can make the residents smile which is so important. The activities and events put on are brilliant with such a range of things to do and performances to watch and they find
any excuse to have a party which celebrating really brings the residents out of their shell and gives them such joy. I'm greatful every day that I chose to put my father's care in their capable hands. Thank you to all the carers and events staff and management for looking after my dad as he is also my best friend
Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you so much for your heartfelt and uplifting feedback. We are truly honored that you entrusted us with your father's care and are so pleased to hear how much our staff and the events programme have brought comfort and joy to you both. Our team is passionate about creating a supportive, engaging, and homely environment, and it means the world to us to know this has had such a positive impact. We will be sure to share your kind words with all the staff-your appreciation will be deeply valued.

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Review of

Avon Lodge Care Centre

from Marlene B (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad staying here not a good ended up in hospital with severe dehydration left in chair in bedroom ,ignoring him hours not washing or cleaning him if mum wasn't in to feed him every day probably wouldn't of been fed as can't fed himself manager at time not good left in urine soaked pad came home for
a while since gone to new home which is fantastic
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Review of

Avon Lodge Care Centre

from Felicity C (Sister of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I would like to say that when I wrote my review I was not happy with the management but we have sat down and talked which is what we should of done before I wrote my review.I hope that everything is now sorted I was very upset at the time.My brother is so lucky to have such good care and has come out
of himself and now smiles.They put on lot's of things for the residents.
Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you for updating your review and for your kind words. We're pleased we had the opportunity to talk and resolve your concerns. We truly value your feedback and ongoing support.

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Review of

Avon Lodge Care Centre

from Lorraine C (Friend of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend went to Avon Lodge following a spell in hospital & when she arrived it was as a 'bed patient'. It took her a while to adjust & settle to her new surroundings and during that time the staff were very kind to her. They tried to organise food that she felt able to eat and they called in to
see her for chats when she was feeling lonely and frightened. The nursing team gave her as much time as they could and the property team put up pictures and shelves for her so that she could display the precious ornaments that she had taken. They made the effort to coax her gradually to join other patients in the communal areas for meals & activities and also took her on trips to local shops & garden centres. My friend came to love the staff & regard them as friends.
By the time she died she was very happy at Avon Lodge. After her death the staff continued to give support while her belongings & funeral were dealt with. Two people also went to her funeral which was appreciated.
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Review of

Avon Lodge Care Centre

from Sharon C (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care and lovely staff with lovely food.
Reply from Joby James, Home Manager at Avon Lodge Care Centre

Thank you Sharon. We are truly appreciate for giving us very positive feed back. your kind words are very encouraging and motivating for our team.

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Review of

Avon Lodge Care Centre

from James T (Husband of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time of being acquainted with Avon Lodge I have found them caring and helpful.
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Review of

Avon Lodge Care Centre

from Julie P (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came into this nursing home through his own choice. This was not what I wanted but I am so glad he did as in the short time he was here. He was a changed man, eating and drinking. The whole team from carers, management, maintenance etc. Nothing was too much trouble for Dad or for us as a family.
We laughed and cried together each and every person went above and beyond.
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Review of

Avon Lodge Care Centre

from B E (Son-in-law of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience of this facility is excellent. The staff from management through to cleaners was the best. I can't thank the carers enough for the attention, care, comfort and warmth that they gave him. The medical team were on the ball with his health. Best wishes to you all.
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Review of

Avon Lodge Care Centre

from Lorraine E (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad requested to come into a nursing home, I would have liked him to stay home to take care of him. I am so glad he came to this nursing home, the short time he was here they treated him with care and love. The whole team from the carers, management, maintenance etc were excellent, nothing was too much
trouble for Dad and for us as a family.
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Review of

Avon Lodge Care Centre

from M R (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
The pictures of the home don't show what it really looks like inside. Most of the staff are nice but there are lots of agency men caring for the personal needs of women. We made a big mistake using this care home and need to look for somewhere that actually does care about its dementia residents. I
have seen residents on the floor and had to go and get someone to help. There is very little interaction with residents as far too often there is agency staff on duty. I feel that we have made a big mistake. The amount of money being charged a month which amounts to about £18000. You would expect excellent care and compassion, this is definitely not happening. I feel I have done my mum a great injustice, who would want young men doing their personal care? Are all care homes the same!
Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Thank you for your review, we are unable to discuss specific concerns on our review site but we have met a number of times and I am happy to continue to meet at any time to go through any of your concerns in person. As you can appreciate, we do have agency staff to provide specialist services such as 1:1, and both those contractors and our own permanent staff may be a mix of genders as we are an equal opportunities employer, however, we do try to adhere to preference as much as possible.

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Review of

Avon Lodge Care Centre

from Sharon C (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very nice staff and care my mum gets well looked after at all times, thanks for your loving care and nice meals and very clean home at all times and good management thanks again for all your help with Mum.
Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Thank you that is so kind I will share your lovely words with the team

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Review of

Avon Lodge Care Centre

from J S (Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find people here helpful and friendly and they stop me from being lonely, the carers are lovely.
Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Thank you for your lovely review, I will share this with the team. We are so pleased that you are happy thanks

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Review of

Avon Lodge Care Centre

from Sue C (Daughter of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents have been residents of Avon Lodge Care Home, they have been looked after brilliantly, all the staff are happy and friendly, this in turn keeps the vibes very positive for the residents.
A range of different activities are organised for the residents such as bingo, hairdressing and
pamper sessions, singing, knit and natter, coffee mornings etc.
Frequently I see improvements being made, such as new carpet, painting, exterior walls being jet washed, garden maintenance etc.
I wouldn't hesitate in recommending Avon Lodge to anyone.
Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Hi, thank you so much for your lovely review, I will share this with the team and I know they will really appreciate your kind words, many thanks

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Review of

Avon Lodge Care Centre

from Anne O (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Avon Lodge Care Centre is that Mum joined the home in November 2023 and has been very welcomed by everybody. The management were so productive in getting in place her room and things in order to help with her needs having Alzheimer's disease. As for the carers and nurses, they have
been so friendly and helpful. We as a family have nothing but praise for all the appreciated work they give Mum. I would happily recommend Avon Lodge.
Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Hi Anne, thank you for your really lovely review, I know that the team will be so appreciative as they all work incredibly hard to support the residents and families as part of our community. This will really mean a lot to them. Thank you so much, Home Manager and the team.

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Review of

Avon Lodge Care Centre

from Steve T (Son of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum moved into Avon Lodge Care Centre (11/01/24) she has been so much happier and looks so healthy. This care home is a lovely and warm feeling place. The staff here are very attentive, helpful and involve themselves with the residents which I feel has helped Mum become so much happier than when
she lived on her own. It's a credit to the management for how they run this place and the staff.
Reply from Kelly Irwin, Home Manager at Avon Lodge Care Centre

Hi Steve,
Thank you for your really lovely review, I will share your kind words with the team as they really appreciate getting feedback for their dedication. It is our pleasure to look after your mum, she is lovely.

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Awards / Recognitions (9)

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