Care Home Owned by Healthcare Homes Group Ltd in West Sussex

good relationships with them.

Tenchley provided a happy family type environment where mum felt loved and cared for. She was treated with true kindness, dignity and respect. The carers were patient and compassionate, ensuring mum was comfortable and at ease, and the nurses outstanding. As visitors we were also looked after - made to feel comfortable and welcome, and given exceptional support as she sadly declined. The entire Tenchley team played their part - in every interaction their dedication and empathy was clearly evident. Thank you to everyone.

with boats and the sea so the wonderful garden down to the beach would be perfect for him.
The decision that my husband could no longer be safely cared for at home was hard and heartbreaking. It was a very difficult and upsetting time for us all but all the staff have been so supportive of myself and all the family. My husband moved into Tenchley Manor in June and is cared for with kindness, respect and patience. Nothing is too much trouble for any of the staff, they are well trained and communication between them is excellent. Real team work!
Tenchley Manor is like a big family home and I don't think I could have chosen a better place for my husband.
Grateful thanks

loved his room and the view over the Solent, where he could track the shipping on his Ipad.

My husband had many and complex issues all of which were addressed with expertise and concern by your staff. Always a reticent man, he grew to appreciate everyone so very much and to enjoy their care, good humour and friendship. In his last few days, he asked us to make sure that we thanked you all from him.

I will miss my visits to Tenchley Manor - it was so much part of my daily routine. And Oaky will miss his treats and naps. My family and I can't thank everyone enough for looking after Christopher. You've come to lead a wonderful place. Look after everyone and give them all our love and gratitude."

the staff gave a lot of time and interest to both our father and mother (who is still a resident). The management, nurses, carers, catering staff and housekeeping team were all extremely supportive to my sister, brother, myself and our parents during a difficult time and we are forever grateful to them. The consideration they had (and still have for our mother), is so much appreciated. A wonderful team and I have been singing their praises to so many people.

any rush for example when taking time to feed her.
The nursing staff were very experienced in Palliative care and I had every confidence in the decisions they suggested.
On the day of her passing the staff were very attentive and made sure we as a family ate and drank. They were very respectful at all times.
We cannot thank them enough.

How about that! The care I have received has been brilliant. I have been so lucky. The staff are caring and efficient. I couldn't ask for more.

of communication between staff members and Mum.
The staff don't have time to spend with the residents. They are rushed and always seem short-staffed.
Some of the staff were kind, friendly and good at their jobs, and I appreciate them. Others didn't seem to have the supervision or training they so clearly needed. This was a concern.
There was a high turnover of staff in the time Mum was there. They won't keep good staff until they listen to their genuine concerns.
I would definitely not recommend Tenchley Manor to others. I do not feel that my Mum was cared for to an acceptable standard.
I felt I had a constant battle, just trying to make sure Mum was getting what she needed.

were chatty and cheerful. Went home feeling very happy that he was secure and well looked after.

to us as well. Speak thanks to three particular nurses. A real home from home - thank you to everyone who cared for Mum.

with kindness and warmth when I find it particularly hard to see my dad so poorly. My dog regularly accompanies me on my visits to see Dad and he loves coming too as he's always thoroughly spoiled with lots of doggie treats.

and mentally.
We are very happy here.

for their care of mum.

all feel like one big family. Cannot thank them all enough for all that they do!!