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Care Home Owned by Healthcare Homes Group Ltd in West Sussex

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Healthcare Homes Group Ltd in West Sussex

Only the locations & reviews in West Sussex for Healthcare Homes Group Ltd are showing below.

View the details of all 48 locations (with 4507 reviews) owned by Healthcare Homes Group Ltd

Healthcare Homes Group Ltd Locations in West Sussex (1)

 - Browse 1 Care Home owned by Healthcare Homes Group Ltd in West Sussex
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Tenchley Manor
Ursula Square, Selsey, Chichester PO20 0HS 
9.7 59 reviews
Tenchley Manor, Chichester, West Sussex
"My father came to Tenchley early May with very swollen (fluid retained) legs which were ulcerated and this had been going on for many many…"   Read all 59 reviews
  • from £1,450 / week
  • 37 Rooms
Location Type Care Home

Located in Selsey, Tenchley Manor is set amongst extensive landscaped gardens. The home offers sea views, with a peaceful atmosphere for residents to enjoy. Tenchley Manor is a purpose-built care ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Healthcare Homes Group Ltd Reviews in West Sussex (59)

9.6

Healthcare Homes Group Ltd has a Group Review Score of 9.6 (9.587) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Healthcare Homes Group Ltd must have a Review Score.

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Review of

Tenchley Manor

from M B (Daughter of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Tenchley early May with very swollen (fluid retained) legs which were ulcerated and this had been going on for many many months. Within 5 days of him being at Tenchley his legs returned to normal size and he now does not have any bandages on as the open wounds have healed. We cannot
thank the staff & management enough for their care and attention that our Dad has received.
Reply from Vanessa Redford, Home Manager at Tenchley ManorThank you for you kind words. It is a pleasure to have dad at Tenchley.
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Review of

Tenchley Manor

from L F (Daughter of Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Tenchley Manor nursing home (at his request) after a brief respite stay. The staff took great care of him and kept him safe. They made every effort to make him feel welcomed and involved. A wonderful place that for the last 9 months of his life felt like his home when he had always
said he would never go into a nursing home. I cannot thank or praise them enough.
Reply from Vanessa Redford, Home Manager at Tenchley ManorHere at Tenchley we aim to make all our residents feel at home and like one of the family. Whenever a resident makes their own decision to move to a care home, it can be the most hardest decision they have to make, but we are always here to welcome them and show them that Care home life is not as scary as some people think. It has been a privilege to get to know you all. Thank you.
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Review of

Tenchley Manor

from Sharon B (Daughter of Resident) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are amazing from the cleaners to the carers to staff nurses to management, nothing is too much trouble and they all truly do care about the residents.
They provide exceptional care for my dad, and he is treated like family by all, his room is lovely and homely, cleanliness is exceptional.
There
is always a friendly welcome on arrival and staff are constantly popping in to check on dad to ensure he is ok and has everything he needs.
Reply from Vanessa Redford, Home Manager at Tenchley ManorThank you for your kind words, we like to make sure that family members are included and encourage them to become part of the Tenchley Family along with their loved ones.
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Review of

Tenchley Manor

from K G (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We made the difficult decision of mum going to Tenchly Mannor when her needs become more complex. Agreeing for a parent to go in to a nursing home is one of the hardest and most upsetting times of your life.
But I can honestly say my mum is very happy at Tenchley and as a family we are so happy with
the love ,lcare and respect my mum gets. We are always made to feel welcome and nothing is too much trouble for them. I have been able to return to work and find a balance knowing my mum is cared for. The managers are always assessable, nurses always around for questions or any problems and the carers are so caring and loving. Kerry is always around to cheer you up and make you smile on the hard days and the lovely cleaners keep the home spotless and my mums clothes always get returned smelling clean and fresh. The cooks are amazing and they know the patients very well. There really is nothing that the lovely hamdy man can't fix . Thanx Tenchly !
Reply from Vanessa Redford, Home Manager at Tenchley ManorThank you for a lovely review and such kind words. Mum always manages to bring a smile to all of our faces even without her trying to.
We at Tenchley Manor like to ensure that our residents are our priority.
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Review of

Tenchley Manor

from Lorien B (Cousin of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were welcomed immediately and very warmly. The central space is very comfortable with lovely views onto the spacious garden and sea directly beyond. The all-day teas, coffee and cakes slices are a highlight! All staff are professional and very friendly - there's clearly a loving bond between the
staff and my cousin. My cousin is very pleased with her large room, views, garden and overall experience. Thank you!
Reply from Vanessa Redford, Home Manager at Tenchley ManorThank you for taking the time to send us your review. At Tenchley we aim to ensure that each resident feels like a family member and as important as ever.
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Review of

Tenchley Manor

from Jacqueline R (Wife of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident of Tenchley Manor since June 2024. He is extremely well cared for and all the staff are so caring and supportive. The home is very welcoming and everyone is treated with kindness, respect and dignity.
Reply from Vanessa Redford, Home Manager at Tenchley ManorThank you for taking the time to complete the review card. Here at Tenchley we treat all of our residents as we would like to be cared for and we extend this to their loved ones too. Once again Thank you from all at Tenchley Manor
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Review of

Tenchley Manor

from Susan W (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff made us all welcome. Mum was looked after well while in respite care when we were away.
Reply from Vanessa Redford, Home Manager at Tenchley ManorThank you very much for your review. It was our pleasure to have mum staying with us at Tenchley Manor. Residents and staff miss her witty chats.
Kindest regards
Tenchley Manor Team
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Review of

Tenchley Manor

from Sarita B (Relative of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely welcome into a clean, warm environment. We were offered refreshments while we sat at a comfortable table in the sitting room overlooking the sea. There are plenty of friendly staff members around to assist the residents, it's lovely to see that the residents obviously know them well and have
good relationships with them.
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Review of

Tenchley Manor

from J S (Daughter of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the team at Tenchley brilliant. Everyone is not only highly professional but genuinely cares about the wellbeing and comfort of every resident. Although my mum was only at the home for 2 weeks, the team all got to know her personally and were keen to tailor support to meet her needs and preferences.
Tenchley provided a happy family type environment where mum felt loved and cared for. She was treated with true kindness, dignity and respect. The carers were patient and compassionate, ensuring mum was comfortable and at ease, and the nurses outstanding. As visitors we were also looked after - made to feel comfortable and welcome, and given exceptional support as she sadly declined. The entire Tenchley team played their part - in every interaction their dedication and empathy was clearly evident. Thank you to everyone.
Reply from Vanessa Redford, Home Manager at Tenchley ManorThank you so much for your kind words. All of us at Tenchley strive to make all residents and visitors welcome and encourage everyone to think of Tenchley as a home from home.
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Review of

Tenchley Manor

from Carol J (Wife of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first impression when I visited Tenchley Manor was that it was a homely and a happy place. All the staff were welcoming and there was fun and laughter coming from the residents in the lounge. I knew straight away that this was the environment where my husband could be happy. His working life was
with boats and the sea so the wonderful garden down to the beach would be perfect for him.
The decision that my husband could no longer be safely cared for at home was hard and heartbreaking. It was a very difficult and upsetting time for us all but all the staff have been so supportive of myself and all the family. My husband moved into Tenchley Manor in June and is cared for with kindness, respect and patience. Nothing is too much trouble for any of the staff, they are well trained and communication between them is excellent. Real team work!
Tenchley Manor is like a big family home and I don't think I could have chosen a better place for my husband.
Grateful thanks
Reply from Katrina Austin, Home Manager at Tenchley ManorThank you very much for your lovely words. This means a lot to us and we always endeavor to make sure that residents and relatives feel part of the home.
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Review of

Tenchley Manor

from Leslie D (Son of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How can you improve on excellence?
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Review of

Tenchley Manor

from Shirley K (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Tenchley Manor last June after an 8-week stay in hospital. After weeks of trying to get him mobile it was decided he needed adult care. We, as a family, are very pleased with the care he receives from wonderful people at Tenchley.
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Review of

Tenchley Manor

from Gillian P (Wife of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wrote to the home manager after my husband died peacefully on February 21 2025.


"He came to Tenchley from hospital following surgery during Covid. We always hoped that he would eventually return home. Instead, Tenchley Manor became home from home for my husband and me and for Oaky too. He

loved his room and the view over the Solent, where he could track the shipping on his Ipad.


My husband had many and complex issues all of which were addressed with expertise and concern by your staff. Always a reticent man, he grew to appreciate everyone so very much and to enjoy their care, good humour and friendship. In his last few days, he asked us to make sure that we thanked you all from him.


I will miss my visits to Tenchley Manor - it was so much part of my daily routine. And Oaky will miss his treats and naps. My family and I can't thank everyone enough for looking after Christopher. You've come to lead a wonderful place. Look after everyone and give them all our love and gratitude."

Reply from Vanessa Redford, Home Manager at Tenchley ManorThank you so much for your kind words. Everyone here at Tenchley Manor miss you and Oaky. You are always welcome to pop in for a chat.
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Review of

Tenchley Manor

from Susan R (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father moved into Tenchley Manor, Selsey, on 21st June 2024 and from that time until his passing on 27th November 2024, we cannot praise the staff enough for their dedication, gentle care and genuine kindness. They were wonderful and our father was very appreciative - as were we. Whenever possible,
the staff gave a lot of time and interest to both our father and mother (who is still a resident). The management, nurses, carers, catering staff and housekeeping team were all extremely supportive to my sister, brother, myself and our parents during a difficult time and we are forever grateful to them. The consideration they had (and still have for our mother), is so much appreciated. A wonderful team and I have been singing their praises to so many people.
Reply from Kerry Mcdowell, Home Administrator at Tenchley ManorThank you so much for your kind words, our team were so happy to read them. It is an honour to be here for all our Residents and their family and friends. PS: We think our team are wonderful too!
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Review of

Tenchley Manor

from G D (Niece of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie was looked after very well at the end of life, the staff were very good and they looked after me very well.
Reply from Justine Cowell, New Business Manager at Tenchley ManorThank you so much for your kind words, I will ensure the team in Tenchley Manor are made aware of your lovely review
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Review of

Tenchley Manor

from Michele W (Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Tenchley on the 5th September and I knew from that day I had chosen the right place for her care.
The staff are genuinely caring and I could see this in my mum's non-verbal cues when she saw them or they were giving her care. The staff took time to get to know Mum, and there was never
any rush for example when taking time to feed her.
The nursing staff were very experienced in Palliative care and I had every confidence in the decisions they suggested.
On the day of her passing the staff were very attentive and made sure we as a family ate and drank. They were very respectful at all times.
We cannot thank them enough.
Reply from Katrina Austin, Home Manager at Tenchley ManorThank you for your review. It is our aim to ensure that not only are our residents cared for but also their loved ones. This is very important to us. I am please that you and your family have felt so supported at what is such a difficult time.
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Review of

Tenchley Manor

from C D (Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I remember many years ago visiting an old friend in the building, it had a different name at the time but the garden was extensive and lovely. When I was very ill in hospital I was asked, if I survived, which home I would like to go to. I didn't know the name, but I remember the garden, and here I am!
How about that! The care I have received has been brilliant. I have been so lucky. The staff are caring and efficient. I couldn't ask for more.
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Review of

Tenchley Manor

from Nicola B (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Mum stayed in Tenchley Manor for 2 years. She died on 20th July this year. My husband and I visited multiple times each week.
We encountered many problems over this time. One of our main concerns was the appalling communication between staff members, us, management and more importantly, the lack
of communication between staff members and Mum.
The staff don't have time to spend with the residents. They are rushed and always seem short-staffed.
Some of the staff were kind, friendly and good at their jobs, and I appreciate them. Others didn't seem to have the supervision or training they so clearly needed. This was a concern.
There was a high turnover of staff in the time Mum was there. They won't keep good staff until they listen to their genuine concerns.
I would definitely not recommend Tenchley Manor to others. I do not feel that my Mum was cared for to an acceptable standard.
I felt I had a constant battle, just trying to make sure Mum was getting what she needed.
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Review of

Tenchley Manor

from L M (Daughter-in-law of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is very well looked after and cared for.
We know she is safe.
Reply from Katrina Austin, Home Manager at Tenchley ManorThank you for your feedback. It is our aim for families to feel secure and reassured that their loved ones are cared for well and are safe.
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Review of

Tenchley Manor

from Wendy B (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my dad for the first time at this nursing home. He was clean, well-groomed and happy watching the Olympics. He said he was happy and the food was good. The staff were pleasant and attentive all the time, offering drinks and getting meal requirements from others as well as my dad. Other residents
were chatty and cheerful. Went home feeling very happy that he was secure and well looked after.
Reply from Kerry Mcdowell, Home Administrator at Tenchley ManorThank you so much for your kind review. We endeavour to make everyone feel at home and as comfortable as they can be. Our team take pride in being kind and attentive. We look forward to seeing you again soon.
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Awards / Recognitions (11)

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