Care Home Owned by Welford Healthcare in Bath & North East Somerset

The residents are always treated with respect.

create. My father loves it here and is well cared for. I definitely made the right choice.

the staff are attentive and caring to my mother-in-law and to any family visiting. Thank you for providing such homely and reassuring accommodation.

of humour put us at ease! Great team.

chatting with the residents and staff and joining in all the activities. We've seen her smiling more since she's been at Ivybank than for a long time and she seems to be genuinely enjoying herself. She celebrated her birthday shortly after she arrived and the staff went out of their way to celebrate. She enjoys the trips out in the minibus and walking in the garden, there have been some wonderful activities and the staff do their best to make sure everyone is involved. When we come to visit we are made so welcome. This is Mums first experience of residential care, but we couldn't have picked a better place. We would highly recommend Ivybank, thanks so much for all your care.

whole place is very tidy and kept clean. I am very happy that my mum was found such a lovely home. The staff are always on hand if you need any help.

so long, prior to his stay at Ivybank.

staff and a homely and welcoming feel. Everyone really supported mum during the transition period. She really loves her room, which staff helped us make her own. She says, "It feels really safe here. All the staff are so caring and helpful. It's homely, warm, the meals are delicious and I love joining in the activities. We all have a great laugh." Everyone in the care home made her 90th birthday a really special occasion with a beautiful cake and flowers. She enjoyed having her room decorated and all the fuss. We visit mum every few days and the fabulous staff always have an update for us, as well as a welcoming smile.

busy - whether you are a resident or family member, you can see the Ivybank team working hard to make you feel part of the Ivybank community.

ethos, and the staff soon felt like part of our extended family. The staff were very caring, and always had a smile and kind words for mum. They would go above and beyond to ensure that everything was just perfect for her. I don't believe that we could have found a better place for mum to spend her final years. Sadly, mum passed away just 4 weeks before her 100th birthday, and the staff were amazingly supportive to us during her final days. Plans had been in place to celebrate her birthday, and Ivy Bank very kindly invited us to attend a celebration tea with them on that date, which was so special and will always be remembered fondly by her family.

the potholes and new buildings going up.
The staff always let me know about events and I would join in cream teas when I could!
The communication was brilliant. I always got a call if the doctor had been in and any other issues.
Anytime you asked any of the staff about Mum they always knew who she was and how she was doing.
In the last few months, Mum's health deteriorated with a couple of hospital visits. They always packed her go-bag with everything she might need and want.
Sadly, Mum died at the beginning of the year and the staff were so kind to me and the family.
It was truly a home from home and I was always confident of their outstanding care, especially when I was away on holiday.