Welford Healthcare in North Somerset | 1 Care Home

Review of
Argentum Lodge Care Home
from R H (Son of Resident) published on 29 July 2025

Submitted via Website • Report

Overall Experience

First class facility professionally run with excellent staff who really care about the residents. Food is first class and the whole place is spotless and clean. The residents also are very well entertained on a daily basis and finally the management team lead by the home manager is very good and extremely

helpful.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you for a lovely review! We really appreciate the feedback, its a pleasure caring for dad

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from N W (Son of Resident) published on 17 July 2025

Submitted via Postal Card • Report

Overall Experience

Thanks for your office and patience with my mum.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you for your review, much appreciated- Its a pleasure to care for mum

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Karen J (Daughter of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

Although admitted on 21st and died 24th May, we could not have asked for anything better. We were treated with such respect and welcomed as if been there months. His pain was managed so well and when he died, the staff were perfect and it honestly help us so much. You have an amazing team that you should

be super proud of! Thank you.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you for a beautiful review of Our Care Home, It was an absolute pleasure to care for your loved one- Thank you for your kind words which I will share with the team-Jessica Hawker

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from M H (Son of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

My father had 4 weeks of respite in Argentum. We thought the home provided a relaxed environment with a warm and friendly reception from employees. I thought the home tried hard and was innovative in providing a range of opportunities to provide stimulation for their guests.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you for a lovely review of our home, it was a pleasure supporting dad during his respite and we wish him all the best returning back to his home

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Graham W (Son of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

Mum was very poorly when she arrived at Argentum, but within a week or so, she was up and about, joining in activities with the other residents. The level of care, and engagement given by the staff is excellent. And the many different enrichment activities provided are also excellent.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you Graham for a lovely review of our Care Home, we really miss caring for mum and seeing you all! I will pass on your lovely feedback to our wonderful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Ewan D (Son of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

The staff have done an amazing job with my mother and have ensured she has made an amazing recovery from an illness earlier on in the year. Her smile and confidence have returned and she feels far more confident. The staff all take amazing care of her

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Neville H (Son of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

Having used another care home a year ago as a short term measure after a fall, when my mother needed to move into full time care we chose Argentum ahead of the other provider. The facilities are newer and the staff all very friendly and efficient. The food seems to be very good overall and the activities

are varied. Mum commented on having a manicure for the first time ever. We are always welcomed when we visit and can always get a cup of tea.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you for a lovely review of our Care Home, it was a pleasure to care for mumI will share your feedback with the team today

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Suzannah B (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

We had to find a carehome for Mum after she became too ill to live alone. We looked at many but Argentum stood head and shoulders above the rest in every aspect.
Mum was so independent before and had a hard time adjusting at first but with the wonderful, supportive, patient, kind approach from ALL

staff she has settled in well and loves her carers. I live abroad as does my brother so knowing mum is in such amazing hands means the world to us.
ALL staff go above and beyond their duties and nothing is ever too much trouble. I have made lovely connections with mums main carers and they keeo us in the loop as a family with everything.
I am so grateful that we found Argentum Lodge. Xx

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you so much for an amazing review, we adore looking after mum! Many thanks for some amazing words that I will ensure is shared with the team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Frances S (Friend of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

Many many thanks to all the staff who made my friend so happy, calm and loved whist receiving excellent medical care.She very much appreciated their professionalism and kindness.She enjoyed a great relationship with the staff who gradually became her real and trusted friends.As a visitor I was always

made very welcome and enjoyed coming .The staff make a great team making the home happy and calm. I can strongly recommend this care home.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you Frances, what a lovely review of our home.It was a pleasure to care for your friend and we shall miss your visits too!I will share this feedback with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from George T (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My father's Alzheimers was making life difficult in his own home. The process of deciding where (and when) to move him was one of the hardest decisions I've had to make. With time to now reflect, Argentum Court has provided the hoped-for safe, calm and caring place he needs. Such a change of scene has

taken time for him to settle but all the staff - from senior management down - have gently and sympathetically helped and encouraged him to now feel at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Keith J (Son of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My Mother had her 99th birthday this month and the home allowed us to have a private family get-together in the family room. Mother so enjoyed seeing us all. It really made her day special.
It would not have been possible without the support, input and hard work of so many members of staff. Thank you

all so much for making the day special. A special word of thanks goes to the chef who made the birthday cake as well as the inventiveness of the balloon blower/designer.
As a family, we are so happy that we managed to find Argentum Lodge. The friendliness of the staff has made the settling in for Mother so much easier.
A happy team stems from management which from our vantage point is excellent. All the hard work put in by everyone at Argentum is really appreciated. Thank you.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you Keith for a lovely review of our Home! We really enjoyed celebrating Mum's birthday in style, I will share this lovely feedback with the team today.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Lin H (Wife of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

Myself and family had one priority which was that my husband was happy and well cared for and we certainly have that at Argentum Lodge. During my visits, all members of staff are tip top which reflects in the environment. Always there to give a helping hand and ready to give guidance if you ask for

it. The Activities Team do an exemplary job in the things they organise, especially visits from young members of the community and, of course, animals which residents get a chance to 'pet' if they so wish. I can't visit my loved one every day but the 'one-to-one' sessions the staff carry out I feel are very beneficial. The fact that a hairdresser, chiropodist and regular visits from the local doctor's surgery are on hand is very helpful and reassuring for me they are as caring as the staff. 100% pleased with the care and attention my husband receives at Argentum Lodge and thank you for all that you do in making the residents comfortable, happy and at ease with the world.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you Lin, this is a wonderful review of our home! it is a pleasure to care for your husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Susan W (Wife of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My husband was initially admitted to Argentum Lodge for respite care and was not happy about that, especially as he had difficulty with communicating his needs. This did cause a few problems at first but now that he has become a permanent resident and he and the staff have got to know each other better,

he seems more settled and I am happy with the care he is given. The staff are friendly, always concerned for my well-being and willing to answer any questions I may have. The food is great, the activities that my husband can engage with are fun and I am kept informed of any changes in his treatment. Would I recommend Argentum to friends and family? Definitely!

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you for a wonderful review of our home. I will share this with the team today.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Andrew S (Son of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

Mum has advanced Alzheimer's but is never isolated or left out. The staff ensure she is fully engaged when she wishes to be, a reflection of their professional skills and sensitivity to the needs of the residents. Argentum Lodge is extremely well run, with staff who are committed and skilled.
The

premises are clean and tidy and the communal spaces are attractive and constantly refreshed. The bedrooms are what they need to be - comfortable but relatively functional because many of the residents have specific requirements.
Mum has now been a resident for more than three years and Argentum has gone from strength to strength during this time.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you for a wonderful review of Argentum Lodge, I will share this review with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from F E (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

I am so pleased that fortune smiled on us by way of finding a new home for our parents at Argentum Lodge.
My mother has gained sanctuary from the intermittent excruciating pain she suffered at home. At Argentum, her medication is delivered at scheduled times and is regularly reviewed. Her care regime

is constantly being monitored by the home and GP working in collaboration as her needs change.
My father joined the home reluctantly following a fall which affected his mobility and confidence. The staff have worked ceaselessly and uncomplainingly to accommodate his needs and foibles, both real and imagined. I am in absolute awe at their patience and tolerance. They are invariably kind, gentle and upbeat - this seems to be the ethos of the home from the top down. On the extremely rare occasions when we have approached the manager or her deputy over issues, we have received a near-instantaneous response, easily understood explanations or immediate action to resolve the perceived problem.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you so much for a beautiful review of our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Linda B (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

Argentum Lodge is a very well-maintained residential nursing home. All staff are very professional and put the needs of the residents first. It gives me great peace of mind knowing my mum is well cared for and is being looked after twenty-four hours a day.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you so much for a lovely review of our home, I will ensure I share this wonderful feedback with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from B W (Next of Kin) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

Argentum Lodge Care Home is a very caring, well-managed home under good leadership. The residents are extremely well cared for and treated with the utmost dignity and respect. Each resident has their own ensuite room which is cleaned daily. Every day there are activities which range from music, crafts,

games and puzzles, ballgames etc and are led by a dedicated activities coordinator. All the staff, carers, cleaners etc are friendly and helpful. The atmosphere in the home is friendly and caring where each resident is known and treated individually as if they were in their own home.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you for a lovely review of our home, I will share this with the team today.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from D C (Brother of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

A lovely care home with staff that go above and beyond the call of duty. I always felt confident that my brother received the best care and treatment available, especially in the latter stages of his stay at Argentum Lodge. Staff were approachable, very friendly and always kept me well informed of any

developments. Thank you all.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you for sharing a lovely review of our Home! I will share this feedback with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from Ben W (Grandson of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

The best staff at Argentum lodge, nothing is too much trouble! From the admin staff, domestic staff, care team and the fabulous activities team you've all made the transition for my nan from leaving her home of 50 years to Argentum a lot easier! Thank you. We appreciate the incredible hard work you

put in 24 hours a day, 7 days a week.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you so much for a lovely review of our Home, I will share this feedback with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Argentum Lodge Care Home
from James C (Son of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

Argentum seemed efficient at the start, however since the new manager has taken over the care has been totally unacceptable. My mother has had multiple unwitnessed falls and very poor care. We have situations where staff including managers do not answer phones or respond to emails for 3 days. Despite

a power of attorney being in place the home has refused to engage and liaise regarding health and welfare. The home is tired, not homely and totally unfriendly. After raising concerns rather than the home dealing with these issues they chose to ask my frail mother to leave terminating her tenancy. Given the care fees the home is charging care was totally unacceptable and compassion given to residents with complex health conditions was very distressing. Since moving, within 48 hours my mother seems much happier in herself. When moving out over half of her belongings were missing including her engagement ring from her late husband. Personal items clothing, footwear and jewelry were not found.

Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Prior to discharge of this resident, we reviewed these concerns via our formal internal processes and provided feedback to the family, external health colleagues and supporting power of attorney to aid with our ongoing relationship with family. We were sorry to see this lady leave our care and hope that she is very settled in her new home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Welford Healthcare in North Somerset

Welford Healthcare Locations in North Somerset (1)

Welford Healthcare Reviews in North Somerset (62)

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Argentum Lodge Care Home

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers