Care Home Owned by Welford Healthcare in North Somerset
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in North Somerset for Welford Healthcare are showing below.
View the details of all 32 locations (with 1934 reviews) owned by Welford Healthcare
Welford Healthcare Locations in North Somerset (1)
Argentum Lodge Care Home
9.7
77 reviews
81 Silver Street, Nailsea, Bristol BS48 2DS
"My mother has been in Argentum since August this year. She has settled in well. The staff have shown her extreme kindness and patience at…" Read all 77 reviews
Location Type Care Home
Argentum Lodge is a relaxed, friendly and welcoming home providing high-quality professional care for the elderly. Located in Nailsea, Bristol, they offer a variety of care including Residential, Nursing, Dementia and Respite care. As a team, they… Read more about Argentum Lodge Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 56 Rooms
Welford Healthcare Reviews in North Somerset (77)
9.5
Welford Healthcare has a Group Review Score of 9.5 (9.526) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Welford Healthcare must have a Review Score.
Review of
Argentum Lodge Care Home
from C M (Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Water jugs not always filled and not always serviettes.
Apart from entertainment in lounge, Christmas singers, I haven't been offered any other activities.
Because of the position of the light switches I can't operate them from my bed.
Apart from this it's a very good experience staying here for
Apart from entertainment in lounge, Christmas singers, I haven't been offered any other activities.
Because of the position of the light switches I can't operate them from my bed.
Apart from this it's a very good experience staying here for
respite.
Very pleasant and caring staff.
Very pleasant and caring staff.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from B S (Son of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum has been in Argentum Lodge since the end of March 2025 and has settled in well. Unfortunately she had suffered a tragic bereavement shortly before she moved in as well as having to move out of her previous residential home in Devon due to it being shut down. This meant she took a while to get into
the swing of life in Argentum and join in with the various activities. However, she did and soon made friends with some of the other residents and staff, thanks to the care and patience of the staff who encouraged Mum to integrate and join in.
The staff are caring, friendly and helpful, particularly the nursing staff, J and A who deserve special acknowledgement and thanks.
Meds are effectively administered and the premises always appear clean and warm.
One thing that Mum does occasionally comment on is the small size of some of the meals.
Thanks to the whole team for looking after Mum, it is much appreciated.
The staff are caring, friendly and helpful, particularly the nursing staff, J and A who deserve special acknowledgement and thanks.
Meds are effectively administered and the premises always appear clean and warm.
One thing that Mum does occasionally comment on is the small size of some of the meals.
Thanks to the whole team for looking after Mum, it is much appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from A T (Son of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Lovely home with great service. Tea and biscuits
Spacious rooms and good facilities
Staff are helpful and attentive
Thank you
Based in Nailsea so a short walk from the centre of town where plenty of amenities
Spacious rooms and good facilities
Staff are helpful and attentive
Thank you
Based in Nailsea so a short walk from the centre of town where plenty of amenities
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from C G (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been in Argentum since August this year. She has settled in well. The staff have shown her extreme kindness and patience at all times. The activities are great fun and bring laughter to those that attend. We are kept informed about mum's wellbeing and can speak to anyone at anytime if
we have any concerns.
The staff are always smiling and I always feel welcomed when visiting.
Thank you so much for all you are doing for her. We certainly feel she is in safe hands.
The staff are always smiling and I always feel welcomed when visiting.
Thank you so much for all you are doing for her. We certainly feel she is in safe hands.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from T W (Son of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Jess and her team have been looking after mum for only 2 days and I can tell that she feels at home already. Rob had been helping to prepare her room even before she arrived - putting up pictures and a mirror and moving furniture. Alvin welcomed her as soon as she was in her room and took careful notes
about her preferred daily routine. He was at pains to tell her that she was the boss and should let the team at Argentum know how she would like to be helped. Today Joy had helped mum to get ready for the day and commented to me how good mum's skin was. Everyone I have met here has been thoughtful and attentive and caring. Thank you Argentum for looking after mum so well.
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeHi Trevor- what a beautiful review of your experience at Argentum already! I will share this feedback with the team- I love the comment about being the 'boss' :)- Jessica
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from Linda B (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been in this care home since July 2024, and she loves it there, The staff that care for the residents are brilliant, Nothing is to much trouble, I know my mum is well looked after 24/7, and I have piece of mind knowing she is safe and well.
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeHi Linda, Thank you for a wonderful review, your words mean everything to us, we are so pleased you are happy with the care at our Home-Jessica
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from Cressida R (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are very friendly and always very helpful.
Mums room is always clean and she seems to be happy
Food menu is very varied and seems to be good quality.
Always lots going on on there's always something for the residents to do, from colouring , jigsaws and weekly entertainment.
Thank
Mums room is always clean and she seems to be happy
Food menu is very varied and seems to be good quality.
Always lots going on on there's always something for the residents to do, from colouring , jigsaws and weekly entertainment.
Thank
you
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeThank you Cressida, what lovely words about our home, Its a pleasure caring for mum, as always e really appreciate the feedback-Thank you- Jessica
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from J B (Son of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Argentum is a breath of fresh air, mum was welcomed by Joy following 4 weeks in hospital - Joy was extremely caring and helped mum settle into her new surroundings. All the staff are of a very high standard and it's clear there is an excellent management structure in place.
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeThank you Jason! What a lovely review, I am so glad to hear your experience has been so positive!- I will share the feedback with Joy and the team -Jessica
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from Stephanie H (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father is so well looked after , the staff are very thoughtful kind and attentive
Shini the nurse is a joyful and caring , Helen and her team run fabulous activities in the afternoon and are so enjoyable and interactive for the residents .
Shini the nurse is a joyful and caring , Helen and her team run fabulous activities in the afternoon and are so enjoyable and interactive for the residents .
We have peace of mind knowing Dad is in the best place
living with Dermentia .
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeThank you! What a lovely review, I am so glad to hear your experience has been so positive!- I will share the feedback with Joy and the team -Jessica
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from D B (Son of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Argentum is friendly and welcoming. Mum is being cared for well. She has improved since moving to the home in June. She is happy and content. She appears to enjoy the entertainment and has made friends. It is reassuring to know she is being cared for.
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeHi DB, Thank you for sharing your experience with us! Mum really does enjoy the varied activities! We appreciate your feedback and I will share the kind words with our staff team today!- Jessica Hawker
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from Sarah G (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We feel that the home has a wonderful atmosphere. All the staff are really caring, friendly and helpful. My Mum says the food is delicious. Also, my Mum has very much enjoyed many of the activities over the last few months. We feel that her health and wellbeing have been very well supported. Thank you!
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeHello Sarah, Thank you ever so much for your review, Its lovely to hear your kind words about the staff and atmosphere! I will share this lovely review with the staff team today-Jessica Hawker
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from Jane F (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a family we cannot speak highly enough of the staff at Argentum- they are so caring not just of my father but also us as a family.
They go above and beyond to keep us updated and to bring the best quality of life to their residents.
They go above and beyond to keep us updated and to bring the best quality of life to their residents.
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeThank you very much Jane for a lovely review! its a pleasure to care for dad, I will share your feedback with the team today-Jessica
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from Tim S (Son-in-law of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my mother in law received was 2nd to none. I work in the care sector myself and the way the staff treated everyone including families was exceptional and welcoming. It's a shame mother in law arrived at end of life as she had enjoyed the care she received if she got there sooner. All staff
should be proud of themselves for the fantastic work they do from care, janitorial and through to management. A big well done from me a fellow care worker and district Councillor
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeHi Tim,
Thank you ever so much for your lovely review! it was a pleasure to care for your relative! I will share the lovely feedback with our team today-Jessica
Thank you ever so much for your lovely review! it was a pleasure to care for your relative! I will share the lovely feedback with our team today-Jessica
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from C S (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thoroughly recommend Argentum Lodge, all the staff were so kind and caring towards my mum and to us. The home has a lovely, welcoming and homely atmosphere. The accommodation was clean and comfortable. Mum last days here were very happy and I shall treasure those memories.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from Shirley C (Wife of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with the nurses and office staff, all are so kind and helpful. Nothing is too much trouble. Even arranged a birthday cake, which is more helpful than you would expect. The staff at Argentum is A1. Everyone seems so happy here, even the families visiting.
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeThank you for sharing your experience with us, it was great to be able to celebrate your anniversary and your husbands birthday here at Argentum! I will share your lovely review with all of our staff team.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from J M (Wife of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband was originally there for respite care after being in hospital but my daughter and I have been so impressed with all aspects of Argentum Lodge that he is now a permanent resident. All the staff are approachable and make the effort to interact with the residents and there is plenty of varied
activities and entertainment for the residents. It gives me peace of mind knowing my husband is in good hands.
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeThank you for a wonderful review of Our Home, Its a pleasure to care for your husband! I will share the lovely words with our team today.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from R H (Son of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
First class facility professionally run with excellent staff who really care about the residents. Food is first class and the whole place is spotless and clean. The residents also are very well entertained on a daily basis and finally the management team lead by the home manager is very good and extremely
helpful.
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeThank you for a lovely review! We really appreciate the feedback, its a pleasure caring for dad
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from N W (Son of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thanks for your office and patience with my mum.
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeThank you for your review, much appreciated- Its a pleasure to care for mum
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from Karen J (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Although admitted on 21st and died 24th May, we could not have asked for anything better. We were treated with such respect and welcomed as if been there months. His pain was managed so well and when he died, the staff were perfect and it honestly help us so much. You have an amazing team that you should
be super proud of! Thank you.
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeThank you for a beautiful review of Our Care Home, It was an absolute pleasure to care for your loved one- Thank you for your kind words which I will share with the team-Jessica Hawker
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Argentum Lodge Care Home
from M H (Son of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father had 4 weeks of respite in Argentum. We thought the home provided a relaxed environment with a warm and friendly reception from employees. I thought the home tried hard and was innovative in providing a range of opportunities to provide stimulation for their guests.
Reply from Jessica Hawker, Manager at Argentum Lodge Care HomeThank you for a lovely review of our home, it was a pleasure supporting dad during his respite and we wish him all the best returning back to his home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (1)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Welford Healthcare to verify any information. View our terms and conditions. Welford Healthcare has a Platinum Service – more info.