Welford Healthcare in Nottinghamshire | 2 Care Homes

Review of
Baily House Care Home
from Julia C (Daughter of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

My Father spent the last 5 months of his life living at Baily House.Despite his dementia he was able to tell us. how well looked after he was.He enjoyed his meals He was a proud man the staff always took time to ensure that he looked smart and his clothes were all coordinated.Baily House always ensures

there is plenty of activities and stimulation for the residents to join in if they wish.All the members of staff I met were very caring and professional.I was kept informed regarding Dads health at all times I cannot recommend this residential home enough.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for taking the time to leave us such a kind review, and also for choosing us to care for your lovely Dad! I will pass on your kind words to the team.

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Review of
Baily House Care Home
from Ian W (Son of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

Our Mum was a resident at Baily house for nearly 3 years. She enjoyed all the many activities and entertainment provided. The staff / carers constantly seek to engage residents in tasks to help release them from the terrible curse of dementia. Towards the end dementia took her mind and mobility but

she was cared for with great respect and dignity by all the Baily House Staff. Our family are very happy we chose Baily House to care for our mother as her dementia progressed. Mum was very safe and happy at Baily House which was a great comfort to our family. Thank you.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your lovely review. It was a privilege to care for your lovely Mum and I am so please to hear that you as a family were so pleased with the care that she received. I will pass on your kind words to the staff.

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Review of
Baily House Care Home
from M T (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

This place is amazing my mum has settled in lovely her room is allways clean and has everything in it she needs the carers are all brilliant with her especially two staff members in particular they ring me with any problems and update me of any illnesses

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for leaving us such a lovely review, I am so pleased to see that your experience of Baily house has been such a positive one. I will pass on your kind words to the team

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Review of
Baily House Care Home
from Neil B (Son-in-law of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

My father in law spent the last five months of his life living in Baily House
He was always full of praise for all of the staff
He enjoyed the choice of meals that were provided
We visited many times and always found the atmosphere in the home to be relaxed and caring
The residents always received

lots of stimulation from staff and were encouraged to join in with the activities and to enjoy the many party days
My father in law had a comfortable and respectful death and was cared for until the end of his life
I was delighted with his overall care and hope to be fortunate enough to be treated as well at the end of my life

Reply from Ashley Baird, Home Manager at Baily House Care Home

I appreciate you taking the time to leave such a lovely review, it is great to hear that your Father in law was cared for so well and that you were so happy with the home. Thank you for choosing us to provide that extremely important and sensitive care for your loved one.

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Review of
Woodleigh Care Home
from Jay M (Grandson of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

My Grandad was here until his last days, lovely staff, clean and well kept, well managed and they actually care. Would recommend these lovely people to anybody wanting the best for their loved ones. Can't thank them enough

Reply from Ashley Baird, Home Manager at Woodleigh Care Home

I am delighted to hear that you and you Grandad had such a good experience of Woodleigh and that you would recommend us, I will pass on your kind words to the team.

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Review of
Baily House Care Home
from Sharlene S (Niece of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

My Aunt was at Baily care home from Feb until April. The staff were absolutely brilliant with her and us. I cannot speak highly enough of them for the love, care and support they gave to her. Absolutely fantastic caring staff.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to leave us a review, I am so pleased to hear that you were so happy with the care that she received whilst with us. Thank you for choosing Baily House.

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Review of
Woodleigh Care Home
from Sarah E (Granddaughter of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

My Grandad is a resident at Woodleigh, I visit on a weekly basis and always leave knowing my grandad is looked after and cared for just how you want him to be! The staff are always so friendly and smiling. The home is always clean and very welcoming.

Reply from Ashley Baird, Home Manager at Woodleigh Care Home

Thank you so much for your kind review! It is a pleasure to care for your Grandad and I am delighted to hear that you are so happy with his care. I will pass you kind words on to the team

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Review of
Woodleigh Care Home
from Elaine T (Wife of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

We found Woodleigh in our darkest hour, the manager saw beyond the complications and difficulties we faced and embraced us, not just my husband, all of us including the four legged members of my husband's life. Woodleigh is a place of great care, laughter, acceptance and love.
Those who staff this

home, make it just that....a home, they see beyond the condition and find the person.
Lead by kind and, I'm my opinion, inspirational management, the nursing proved up to date but with old values, keeping the resident in the centre of care, support staff work hard but never at the expense of the residents, so kind.
The food is lovely and never too much trouble, the laundry cared for the residents clothes carefully and the home is kept clean and fresh....then there is the star of Woodleigh..Oscar the cat who does his rounds bringing smiles to all.
Is Woodleigh perfect..thank goodness no!...homes are just that....a home.
Thank you to all, for all you did.

Reply from Ashley Baird, Home Manager at Woodleigh Care Home

Thank you so much for taking the time to leave us such a wonderful review! It is so lovely to hear that your experience of Woodleigh was such a positive one for you all as a family. I will pass on your kind words to the team and thank you for allowing us the privilege of caring for your lovely husband.

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Review of
Baily House Care Home
from Lesley G (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My mum was a resident at Baily House Care Home for five years. During that time, she was treated with the utmost dignity and the carers loved her as their own. They go above and beyond to ensure the residents in their care are happy and well cared for. My mum was always encouraged to be independent

but nothing was ever too much trouble. There is a range of activities daily to keep them entertained and stimulated. The management team are very approachable and any problems are sorted out quickly. I can't thank them all enough for their love and support when it was most needed. The home is a happy place and always very welcoming, My mum was always very happy at Baily which was a great comfort to us.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to write us such a wonderful review, I am delighted to hear your experience of Baily House as such a positive one, I will pass on your kind words to the team.

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Review of
Baily House Care Home
from William C (Son of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My mother spent the last two years of her life at Baily House Care Home. She was in her 90s and suffering from dementia. She was extremely well looked after and was content and very comfortable enjoying both the company of new friends, the food and the regular activities. The staff were excellent, treating

her with kindness and compassion. I would like to thank all the staff at Baily House for looking after her during the last two years and giving the rest of her family peace of mind that she was safe and happy.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to write us such a lovely review, I am so pleased to hear that you are so happy with the care your lovely mum received and that she enjoyed the food and activities on offer. I will pass your kind words on to our team.

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Review of
Baily House Care Home
from A P (Wife of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

Disappointed with the care of my husband during 2 weeks of October 2024. I had high expectations following initial meeting with staff but it didn't follow through. During his time there, he was shaved once, received no haircut despite being there for 3 hairdresser visits and lost most of his personal

possessions, including: dressing gown, slipper, toilet bag, shower gel, toothbrush, toothpaste, sponge, two and a half sets of pyjamas, 3 jumpers, 2 shirts and 2 pair of jeans - these are still missing. The tv and shower didn't work and there was little personal care.There was a complete lack of communication and quite frankly I expected better. The reviews I read were really good, so a lot of people are happy and I know my expectations are high but I think that's what we should have with people we love and it's important to trust those looking after them and for the record,I met 3 staff members during the fortnight who did care and for that I'm so grateful. Thank you.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for taking the time to leave a review. I am disappointed to read that your experience of Baily House was not what we as a home pride ourselves in providing to those within our care. We would always encourage and welcome this feedback at the time issues occur, this allows us as a management team to address any concerns and attempt to rectify promptly. I have checked with our housekeeping team who unfortunately were unaware that these items were missing. I have provided them with the list of items and asked them to look for any unlabeled items that may be your husbands and make contact with you to hopefully get these returned. I have checked our maintenance log and can see that the shower was found to be faulty and the tv remote had gone missing on the 5/11/24 and I was pleased to see that these issues were both rectified on the same day. Please accept my apologies and I hope that you will consider us again in the future should your husband require any further respite care

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Review of
Woodleigh Care Home
from Linda D (Daughter of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

Dad passed at Woodleigh on 10/10/24, 10 months after expected. Dad was fast-tracked by the NHS with mixed dementia and repeated aspirations and so we had to choose a final home for the most independent of men. For us Woodleigh was an obvious fit, an inspired choice. Dad quickly accepted Woodleigh as

his home and residents and staff as family and friends. My dad was a demanding man and knew a swear word or two, if he didn't get his way. At his best and worst, everyone was considerate and respectful of Dad, and even enjoyed banter with him. The wonderful chefs restored Dad's appetite and extended his life. And on the night he passed. He had a carer with him talking to him about things they'd previously discussed, when he could answer. It was touchingly beautiful to see the relationship staff built with Dad. The best decision for Dad was Woodleigh and I'm sure my dad would agree. We can't thank and appreciate all the staff enough for those extra months we had with Dad.

Reply from Ashley Baird, Home Manager at Woodleigh Care Home

Thank you so much for taking the time to leave such a wonderful review and for allowing us the privilege of caring for your lovely Dad. I am so pleased to hear that your experience of Woodleigh was such a positive one. I will pass on your words to the team.

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Review of
Baily House Care Home
from Sonja V (Daughter-in-law of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

We like Baily House because the atmosphere is good, the carers are friendly and patient. It smells nice, the food is good and the residents seem at ease. The rooms are nice and clean and the corridors are long and spacious so residents who are mobile can have a walk around.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for taking the time to leave us a review, I will pass on your kind comments to the team.

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Review of
Woodleigh Care Home
from T P (Son of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My mother was a long-term resident at Woodleigh, spanning over nine years by the time of her death. This included the very difficult period during the COVID-19 pandemic. Whilst she struggled to settle initially and took time to build new friendships, as soon as she knew which other residents and staff

she felt she could trust, then she became an active resident and made many friends. The staff treated her well, knew her needs and respected them. Sadly, time caught up with her eventually and she required increased levels of care. The staff treated her with dignity and were always available when family members needed them. The change of ownership latterly appeared to change the persona of the home, with a much more business-like approach adopted. Although I appreciate that this was also a more difficult time for the home financially, due to their increased costs, fees did latterly feel so much higher though.

Reply from Ashley Baird, Home Manager at Woodleigh Care Home

Thank you for taking the time to leave a kind review. We were privileged to care for your mother for so many years and I am so pleased to hear that the staff treated her with dignity and that she enjoyed her years here with us.

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Review of
Baily House Care Home
from Joanne S (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My dad has been in Baily House for over a year now. He has end-of-life Dementia. The staff at Baily House have loved my ad, they've wrapped him and my family with care and compassion. They're angels and if you need a care home for a loved one, they should be your number one choice.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for your lovely review. I am delighted to hear that you have been so happy with the care that your Dad and you as a family have received. Thank you for trusting us to care for your wonderful Dad.

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Review of
Baily House Care Home
from A S (Daughter of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

My dad has been in Baily House for the last 3 years. He is very settled and happy. The staff are very caring and thoughtful of residents' needs. Dad treats it as his home, he likes the food and someone always to pop in and have a talk or game of cards. They have lots of entertainment for the residents

and they are taken out for meals and shopping.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you so much for taking the time to leave us such a lovely review. I will pass on your kind words to the team and I am pleased that you are happy with the care your Dad receives at Baily House.

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Review of
Baily House Care Home
from C H (Daughter of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

Mum went into this care home on respite for a short time and was going to stay there long term as she was so happy and settled there she was kept lovely and clean. You couldn't wish for better staff they entertained her and she was well looked after I could rest because I knew my mum was happy she thought

she was on her holiday I would highly recommend this care home.

Reply from Ashley Baird, Home Manager at Baily House Care Home

Thank you for your wonderful review and for the privilege of caring for your lovely Mum in the time that she was with us. It's lovely to hear that she was so happy that she felt it was like being on a holiday.

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Review of
Woodleigh Care Home
from W W (Daughter of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

Friendly and welcoming environment. My Dad has settled in very easily. All staff are friendly and approachable. Lots of activities and interaction with residents. Good responsive management.

Reply from Ashley Baird, Home Manager at Woodleigh Care Home

Thank you so much for taking the time to leave us such a kind review. I will pass on your lovely comments to the staff.

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Review of
Woodleigh Care Home
from B G (Wife of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience

Everyone is very welcoming and cannot do enough to make my visit comfortable and most of all they are looking after my husband 100%. Everywhere is clean and they always make me and my husband a drink.

Reply from Ashley Baird, Home Manager at Woodleigh Care Home

Thank you for your kind review, it is a pleasure to care for your wonderful husband and I am pleased to hear that the staff also look after you when you visit.

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Review of
Woodleigh Care Home
from D L (Sister of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

I cannot thank the management and staff at Woodleigh Christian Care Home enough. My sister went in on palliative/end-of-life care and her needs are complex. They manage her needs excellently and the care and compassion they show are amazing. They're like a family and they make friends and family feel

a part of it too. Their door is always open to talk, help and support family too, nothing is too much trouble. Their care, friendliness, support, understanding and patience are second to none.
My sister is happier and more settled than she was in her own home and for us as her family gives us total peace of mind that she is safe and very well cared for. I was also amazed at the activities they do for the residents and everyone joins in, including celebrating birthdays, with beautiful birthday cakes and making it special for them. The food is amazing! I would not hesitate to recommend Woodleigh to anyone. I am eternally grateful for what they have done and continue to do every day.

Reply from Ashley Baird, Home Manager at Woodleigh Care Home

Thank you so much for taking the time to write us such a wonderful review! I am so pleased to hear that you and your sister have had such positive experiences at Woodleigh! I will pass on your lovely comments to the whole team.

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Care Homes Owned by Welford Healthcare in Nottinghamshire

Welford Healthcare Locations in Nottinghamshire (2)

Welford Healthcare Reviews in Nottinghamshire (127)

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Woodleigh Care Home

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Baily House Care Home

Baily House Care Home

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Woodleigh Care Home

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Baily House Care Home

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