"Although my dad was only a resident at Mavern House for two weeks, we cannot praise the staff and the facilities high enough. The care…"
Read all 72 reviews
55 Rooms
Location Type
Care Home
Mavern House Nursing Home is a family, as a community they provide compassionate, high-quality care for both long-term residents and those joining them for shorter respite stays. The comfortable and ... Read more
"The Care Home is very caring and treat my mother-in-law with respect and care at all times. They always deal with her needs in a timely…"
Read all 93 reviews
51 Rooms
Location Type
Care Home
The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.
The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Learning Disability Care
Mental Health Care
Welford Healthcare Reviews in Wiltshire (165)
9.5
Welford Healthcare has a Group Review Score of 9.5 (9.509) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Welford Healthcare must have a Review Score.
from Tina L (Daughter of Resident) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Although my dad was only a resident at Mavern House for two weeks, we cannot praise the staff and the facilities high enough. The care shown to dad was so kind, gentle and respectful. All the staff were also incredibly kind and understanding to myself and my brother at what was a difficult and emotional
time for us. The overall atmosphere of Mavern House is friendly, welcoming and very homely. The activities we saw encouraged residents to join in with celebrating Valentine's Day, Chinese New Year (with staff dressed up and Chinese themed meals) and dancing in the garden on a day when the weather was particularly warm. Overall a happy place to live and work.
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeThankyou so much for your kind words it was lovely having you all with us.
from Anne A (Daughter-in-law of Resident) published on 9 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The Care Home is very caring and treat my mother-in-law with respect and care at all times. They always deal with her needs in a timely manner and contact the doctors surgery quickly when she is unwell.
The staff are all very cheerful and welcoming to the family at all times. They contact us on
a monthly basis to make sure the family are happy with her care, and also ring when she is unwell. The family are confident that she is in the best place for her.
from A M (Niece of Resident) published on 6 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My Aunt moved into the Mavern in April 2025 following a move from her home town where she had been resident in another nursing care home. We chose Mavern, after visiting a number of other homes in the area, due to the friendly welcome and discussion with the manager. Although the home is not purpose
built, it has a warm and homely feel about it and has close ties to the local church, which we knew would be important for my Aunt. It also has all the amenities, facilities and specialist staff - including a lovely, professional team of nursing staff, that other nursing care homes have. The home has a team of activities staff who are extremely good at ensuring there are a wide range of activities on the programme daily. The team of carers are very kind and have time for the residents, trying to give the best daily life to each that they are able. There is a lovely enclosed garden where, in summer, the residents are able to sit and enjoy shade, fresh air and activities.
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeThankyou for your kind words it's lovely to have a fellow Chester friend in Wiltshire!
from Sally C (Niece of Resident) published on 6 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I wanted to express my appreciation for all the staff who worked on my Uncle's corridor. During his last 4 days and nights, I often found myself alone with him and his door slightly open. It was easy to hear everyone working and talking, both staff and residents.
At NO point did I ever hear anything
inappropriate or harsh. The staff were always incredibly professional, polite and respectful in everything they did. Amazing really, as they certainly appeared genuinely very busy! The home certainly had a relaxed air about it and I couldn't be happier with the care my Uncle received. I would have absolutely no hesitation in recommending Mavern House to anyone who was considering living there.
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeThankyou so much for your kind words, your uncle was a valued member of our Mavern Family.
from Louise W (Daughter of Resident) published on 14 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother moved to Mavern last summer she has severe dementia but all the carers are wonderful with her
She doesn't always want to join in the activities but they try to encourage her and sometimes she does
We as a family are always welcomed with smiles and chat, it's like a big family
The nurses
are always on hand to answer any questions and are very caring towards mum
Nicky the activity leader is amazing lots of fun
Jo the receptionist is brilliant as well often joins the activities with the residents
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeYou are all definitely part of our Mavern Family we love having your mum here with us.
from Alison M (Daughter of Resident) published on 14 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I visited from Scotland for a week and was really impressed. The staff are brilliant and try to ensure that every resident can get involved in the activities, which are varied and enjoyable. This was coming up to Christmas and activities were very seasonal and everyone seemed to be looking forward
to Christmas. Staff are so kind and work extremely hard to ensure everyone's needs are met and more. A huge thank you to them all.
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeSo kind of you to leave us a review. Visit anytime!
from Amanda B (Daughter of Resident) published on 13 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Both my parents moved to Mavern in November 2024 due to increasing frailty and were understandably nervous. My sister and I viewed a few care homes but none felt as homely and welcoming as Mavern. All the staff, regardless of their role within the home, bent over backwards to ease their transition and
they are genuinely caring and understanding. The whole team consider themselves Mavern family and are attentive and cheerful. The nursing staff and management are compassionate and have supported both of my parents through tricky situations. The enrichment staff go above and beyond to create a friendly, warm and cheerful environment in the shared lounge and the other residents respond to this by being open and friendly to everyone. There is no doubt that this is a stressful move to make but I can't recommend Mavern highly enough, they have been an absolute Godsend to our family.
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeWe love having you all as part of our Mavern Family.
from Joanne G (Granddaughter of Resident) published on 13 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My Gran has been a resident of Mavern for over 2 years now. She always tells me how well cared for she is and how much she likes the food (she put on a healthy level of weight when she arrived which was also fab). The team are super lovely and it is great all the activities they put on for the residents
and also encourge family and friends to participate too. It is so reassuring to know she is being looked after by everyone there. Thank you to all the staff.
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeThankyou for your kind comments and for being part of our Mavern Family.
from Jane B (Daughter of Resident) published on 12 January 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Mum has been a resident for over a year and she is happy and content. The care staff are amazing, kind, dedicated and up for a laugh. They make me feel so welcome and nothing is too much trouble.
They contact to let you know the smallest detail and i can send photos when i'm away.
The activities
team provide excellent 1 to 1 and group activities. There's always something fun going on!
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeThankyou for your kind words, we love having you all as part of Mavern House, your mums humor brightens our everyday!
from Stephen B (Daughter of Resident) published on 12 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Excellent care home with amazing staff.Cannot fault the level of care and commitment shown by the team at Mavern House .
A quiet,well run home with sympathetic and caring people to look after your loved ones .
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeThankyou so much for taking the time to write this review, we love you all being a part of Mavern House.
from Naomi L (Daughter of Resident) published on 16 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Our 98 year old mother went to live at Mavern this summer. She is a very anxious, nervous person by nature but the staff made a great effort to settle her in. We are now 3 months down the line and she is happy, settled and enjoying Mavern life. She has the company of people around to chat to and the
comfort of her own room when she wants. The staff are so kind and genuinely caring, the activities are fun and have given mum a new lease of life. The nursing staff are professional and manage mum's various health problems with good clinical knowledge and empathy.
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeWe absolutely love having your mum with us here, and you visiting too!
from Kate S (Daughter of Resident) published on 8 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
As a family, we have all been absolutely astounded by the care given to our Mum,Grandma, great grandma by absolutely everyone at Mavern House. They have all been so kind, showing genuine care for us all. As soon as we walked through the door the sense of
relief we felt that mum was going to be cared
for with tenderness and dignity was immense.
We couldn't have been happier with the whole experience.
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeThankyou for your kind words, it has been our pleasure supporting you all and caring for your mum/grandma/great grandma.
from D P (Daughter of Resident) published on 19 August 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Mums first experience of respite care for two weeks .
She was in the Pathways area of the home where she very safe and cared for.
She enjoyed the food & the company. Very lovely room with all her personal belongings surrounding her ..
It's so popular mum hasn't been able to go back there this year
..
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeThankyou for your lovely words, we would love the opportunity to welcome your mum back to Mavern House in the future.
from J H (Daughter of Resident) published on 19 August 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Both my mother and father are here and the staff try their upmost to make them as comfortable as they can. Going that extra mile to please them. The management are very knowledgeable and helpful and I would recommend this home to anyone looking for a friendly homely atmosphere.
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeThankyou for your kind words, we love that you and your family being part of Mavern House.
from T A (Daughter of Resident) published on 18 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very welcoming nursing home. Always greeted with happy carers/nurses/manager. Always welcomed to ask questions. Questions are always answered and explained fully. Everyone works professionally. It's very clean. Maintained lovely. Home cooked food is fantastic, always presented lovely.
from P H (Son of Resident) published on 9 May 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mavern House is welcoming, kind, compassionate and vibrant. Managers, carers, nurses, admin staff, cleaners and the kitchen staff all share the same ethos. Together they provide a personalised , nurturing and compassionate environment that is full of kindness and care. As a resident, my mother is treated
with complete respect, both as an individual, encouraged to enjoy and get involved in new experiences, but she can also opt out of any activity and just appreciate watching the world go by. Personally, being able to visit my mother at any time, use the facilities to make us a drink, bring in the food that she loves and decorate her room in any way, provides her with a real home. My mother has been able to have her first bath in over 10 years, get her hair done and nails treated. Everyone who knows the care home environment has provided me with glowing testimonials when they know where my mother lives. I have now been able to experience this myself and realise its the culture created by residents and staff that makes Mavern House special and fully deserve its reputation. I am whole heartedly recommend Mavern House as a wonderful care home.
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeThankyou for your kind words we are family here at Mavern and are so happy that your now apart of it!
from Elizabeth D (Friend of Resident) published on 7 April 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
An excellent retirement home. Management and administration staff are brilliant. The nursing team and care team on days and nights are second to none. Housekeeping and hotel services also excellent. Would not hesitate to recommend The Westbury Care Home.
from M E (Son-in-law of Resident) published on 5 March 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We are truly grateful for the excellent care our father-in-law receives at The Westbury. The staff are compassionate, attentive, and treat him with dignity and respect. The environment is always clean and welcoming, making it feel like home. It gives us great peace of mind knowing he is in such good
from L H (Friend of Resident) published on 21 January 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
An outstanding home. I visit a friend in the home and I am absolutely amazed at how wonderful all the staff are. They are supportive, kind and caring at all times. Nothing is too much trouble and they still remain kind, gentle and patient even in difficult situations. My friend stays in a beautiful
room which overlooks a small patio with squirrels and birds and can watch wildlife daily. This is one of the nicest nursing homes I've been in.
Such a lovely home with incredible staff.
Reply from Rosie Hardie, Manager at Mavern House Nursing HomeThank you so much for your lovely review, at Mavern we are family and this is what is reflected in our care.
from Susie C (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
From the moment my father arrived at The Westbury Care Home, the care has been exemplary. The staff are helpful, cheerful, respectful and communicative and liaise well with his doctor's surgery on his behalf. That was four months ago and my father has gone from strength to strength, has regained his
appetite (he loves the food!) and tells us he feels safe and content and is treated with dignity. I have had to rearrange my visiting times in order that he can join in the activities, which is lovely!
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