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Care Home Owned by Welford Healthcare in North Yorkshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Welford Healthcare in North Yorkshire

Only the locations & reviews in North Yorkshire for Welford Healthcare are showing below.

View the details of all 31 locations (with 1817 reviews) owned by Welford Healthcare

Welford Healthcare Locations in North Yorkshire (1)

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1 Care Home owned by Welford Healthcare in North Yorkshire
Birchlands Care Home

Moor Lane, Haxby, York YO32 2PH 

9.7 77 reviews
"I'm thoroughly satisfied with how the manager addressed my concerns regarding my brothers' care. The staff is generally friendly and…"   Read all 77 reviews
Location Type Care Home

Birchlands Nursing Home, in north Yorkshire, cares for up to 54 people in need of long-term care, rehabilitation, respite or convalescent care. The home's aim is to make care more personal by respecting the needs of the individual, offering each resident… Read more about Birchlands Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • 54 Rooms

Welford Healthcare Reviews in North Yorkshire (77)

9.6

Welford Healthcare has a Group Review Score of 9.6 (9.594) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Welford Healthcare must have a Review Score.

Overall Experience
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Review of

Birchlands Care Home

from Abigail S (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dear Reader's of this page
Well I love they exterior of they property or they outside of they Nursing home in photos and in real life it really does show real splendour and I am been real honest here and real true facts.
I will not mention they exteror garden front so much that I will give a miss
nor they back for that matter so much as all feedback has to be really really positive on here these particular pages so hush hush. love there flowers in fact got a photo of these nor they car park as a skip is present and on they premises so hush hush again.
As for They actual downstairs lounge well there's work that gets carried out what do you expect it to look like at this moment and I am can be really confident that this particular lounge for they residents downstairs can look as impressive as outside of this rather wonderful looking property.
I love they reception of this old persons property in pictures and inreal life the Manager's office they water dispenser all get great score.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you Abigail for your review. Have you been for a look round the back garden yet? It's truly peaceful with some beautiful sitting areas now that it has been landscaped. Apologies for the skip but we have undertaken an extensive refurbishment of the lounge & dining area, please visit soon and let me know your thoughts. Kindest regards Jackie & team.

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Review of

Birchlands Care Home

from Christine R (Sister of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm thoroughly satisfied with how the manager addressed my concerns regarding my brothers' care. The staff is generally friendly and helpful. However, I'm a bit disappointed with the recent activities. Nevertheless, I believe this is something the care home can improve upon.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you so much for your review and wonderful feedback. Because of this we have improved our activities programme and Robert has thoroughly enjoyed being on our interview panel! Kindest regards Jackie

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Review of

Birchlands Care Home

from Rachel N (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Birchlands since December 2024. The care and support she has received has been fantastic and it has been a huge comfort to know she is local to us and so well cared for 24 hours a day. The nursing staff have always kept us upto date with mum's health etc and it's been very
reassuring. The home has been undergoing renovations and it's great to see reinvestment in the home and facilities. I've had absolutely no doubt that mum has been absolutely in the best hands throughout her stay. I would have no hesitation in recommending the home to anyone considering it for a family member.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for your lovely review Rachel, I will extend to our team. I hope you are all well.

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Review of

Birchlands Care Home

from P H (Son of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean rooms. Lovely staff. Mum is clearly very well cared for.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you P for your lovely review. I will pass this on to the staff.

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Review of

Birchlands Care Home

from Geoffrey R (Husband of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Birchlands staff look after my wife and keep me informed. We have both had experience of other care homes as both a resident and visitors. This is the best one we have experienced. My wife, now 76 and was diagnosed with early onset dementia when she was 61. It has now progressed to Alzheimers and Bichlands
can still provide excellent care for her.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Many thanks for the lovely review, I will make sure to let the staff know. Thank you.

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Review of

Birchlands Care Home

from S S (Daughter-in-law of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law came in on EOL care and the care she received was exceptional. The staff were always happy to help, friendly and always made us feel welcome. In my mother in law's final hours we couldn't ask for better.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Many thanks for your review, I will be sure to let the staff know.

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Review of

Birchlands Care Home

from M K (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are so very lucky to have the peace of mind that Mum is here, being cared for by a team that has real compassion for all the residents and relatives. No concern or worry about my mum and her health is ever too much, the manager is always on hand to talk about Mum for which is am grateful
and last week put things in place instantly after a conversation concerning Mum's dementia. This works really well being able to pop in and see the manager, it puts my mind at rest. I have confidence in her and her team when it's the care of my mum, then it's priceless.
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Review of

Birchlands Care Home

from B T (Grandson of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my nana roughly once per month, the facilities are always clean and welcoming, and the staff are kind, approachable and informative with updates about nana's condition and also what activities have been going on. The staff are smiley and able to keep the atmosphere light, which I feel is a necessary
skill when my nana's mood can shift so suddenly with her dementia. My nana is on the nursing floor, the nurses in particular are very knowledgeable with her conditions.
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Review of

Birchlands Care Home

from Anne L (Wife of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was on the nursing floor for 10 months until his death, looked after mainly by the same staff.
The care and housekeeping staff gave exceptional service always with a smile.
The nursing team were excellent. I felt consulted and listened to throughout. When my husband was on end-of-life
care I couldn't have asked for more support.
I am so glad I chose Birchlands. Thank you all.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for your wonderful review, I am very pleased that we were able to offer support in such difficult circumstances for you and your family. As always we remain committed should you need anything further from us. I will pass your comments to the team. Kindest regards Jackie

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Review of

Birchlands Care Home

from M C (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, when she passed away, had been in Birchlands Care Home nearly two years. The care she had was excellent. I can not fault it. It felt like a home. She was 98 years old.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for taking the time to write this lovely review. It means a lot. Hope you are well. Kindest regards, Jackie.

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Review of

Birchlands Care Home

from J T (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day Dad came, the nursing staff have been amazing. They are both professional and have been a fantastic support not only to Dad but the whole family. His care has been amazing. All staff including carers, cook, cleaning, laundry etc are amazing, so glad we chose Birchlands.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for this wonderful review. I will pass this on to the staff on the Nursing floor. With kindest regard Jackie

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Review of

Birchlands Care Home

from H O (Granddaughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm welcome from the whole team of staff.
Exceptional level of care.
Specifically want to mention one member of staff who has been nothing but supportive since day one.
Thank you!
Reply from Jackie Calpin, Manager at Birchlands Care Home

Many thanks for your lovely review, I will ensure this is relayed to the staff. Kindest regards, Jackie.

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Review of

Birchlands Care Home

from Tom K (Grandson of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some nurses are excellent. Extremely friendly and helpful. A huge thank you.
One member of staff, in particular, is outstanding. Goes above and beyond for his patients, being firm and honest when needed. Connected well with my grandfather. A true hero. Has made some dark days manageable. This member
of staff should be extremely proud. Thank you.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for taking the time to send this lovely review at such a difficult time. I will pass on to the staff nurse. Kindest regards, Jackie.

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Review of

Birchlands Care Home

from A M (Relative of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring facility with lovely, kind staff.
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Review of

Birchlands Care Home

from Ann B (Wife of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my husband's stay, he was treated with respect by all the staff and during visits, all staff were polite and caring, even my dog was welcome to visit.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Many thanks for your wonderful review. I will make sure the staff are aware.

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Review of

Birchlands Care Home

from J M (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming and very friendly. Always feel comfortable when visiting and the care provided to my dad has been excellent. Staff are attentive and Dad's respite, post-discharge from hospital, and improvement in his condition improved enormously over the last few weeks. Thank you all.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for your kind review, I will pass it on to the staff, many thanks, Jackie.

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Review of

Birchlands Care Home

from M K (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble. The peace of mind that Mum is in a wonderful environment, being cared for by lovely staff is welcome. The nursing staff, in particular, on the nursing floor provide care and compassion to my mum who has complex health needs. I know when I leave that Mum is in safe hands
with a team of people that go above and beyond for her and that's all that matters.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Many thanks for your lovely review, it is very much appreciated and welcome.

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Review of

Birchlands Care Home

from Robert L (Husband of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good home, looked after my wife, doing a marvellous job.
Everyone is so welcoming, what more can we ask for?
The best place, always a smile and a laugh and such kindness.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for your kind review, I will pass on your comments to all the staff.

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Review of

Birchlands Care Home

from Barbara S (Wife of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was transferred to Birchlands Care Home for end-of-life care. The team were amazing. Treated him and family/visitors with utmost respect and dignity. Fantastic care. Can't speak highly enough of all the staff caring for him, including nurses, care assistants, domestic and administration.
My husband was very calm and peaceful, thanks to the environment and their care.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you for this kind review. I will make sure to pass this on to the staff.

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Review of

Birchlands Care Home

from Samuel M (Grandson of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all so much for all everything you've done for my grandma. it was difficult watching her go so slowly for so long but I'm comfortable knowing that you all treated her so well in her last couple of weeks. Thank you.
Reply from Jackie Calpin, Manager at Birchlands Care Home

Thank you so much, anything you need please let me know.

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Awards / Recognitions (1)

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