Care Homes Owned by Shaw Healthcare in London

Thank you.

The home is run very professionally, it has a very happy atmosphere, the staff are very caring, helpful, nothing is too much trouble. The rooms are kept very clean also surrounding area's. We are delighted that we chose Wellesley Road Care Home.

My mum has been a resident since the care home opened in 2013. I have nothing but praise for all of the care team and the manager. Mum is very happy and well looked after. Thank you once again for giving great care to my mum.

A warm & welcoming residential care facility. The staff are energetic & friendly. Feel like the residents' needs are listened to & catered for.

The staff are wonderful. They are so caring and they treat the residents with dignity.

As a family we cannot be happier that our mother is now a resident at Wellesley Road. The staff are OUTSTANDING! Calm, kind, and experienced in treating our mum with interest and respect. The medical care has also been excellent especially as our mother's physical and cognitive needs change. We feel very lucky that she is a resident!

My mother moved to Maitland Park in October 2024 and has settled in very wel She is very happy with the whole set up here. It makes my life easier as I no longer have the worry that she may have fallen in her previous home.Tge Staff are great and very friendly and helpful and my mother gets on very well with them. A good move for her and us.

I would not hesitate to recommend them to anyone and am eternally grateful for their kindness to me. Thank you, team.

The staff are kind patient and well trained. I cannot recommend Wellesley Road and the team highly enough.

Thanks again, Team.

Upon initially viewing Wellesley Road it presented clean and well managed. The staff are extremely friendly and attentive. My mother's time spent at the care home was the uplift and interaction she needed. As a family, we were all welcomed and encouraged to visit often. Warm friendly atmosphere and we were always kept up to date on my mother's progress. My mother was able to mingle with other residents and also take time for herself. I would recommend Wellesley Road to anyone in search.

I am very happy with the home. Mum is always clean and well cared for. Her room and bedding are always spotless. The overall cleanliness is excellent. I am always kept informed of any problems by phone. All the staff are very caring and I am always received with a warm welcome by the reception staff, whatever time I visit. Overall, I am very happy with the service.

Two carers were so kind caring and lovely to my auntie. They also made my husband and I very welcome and made us a drink. Also, the receptionist was lovely and all the other staff on that day were very nice. My Auntie looked contented which was lovely to see. Also, I was asked who I was in relation to my Auntie, which I thought was very good because the carer had not seen me before, which had not happened before but I thought that was a very good security check.

Our father has been at Wellesley Road since 2019 and has settled. Despite initial problems with previous management there now seems to be more compassion and better communication with family. Our father is looked after as well as can be but I think there needs to be more staff on each unit as I feel there needs more engagement with residents rather than just being in the TV lounge. The staff are lovely and caring but we sense there isn’t enough of them. When we visit our father he seems ok but needs a little more self care i.e nails and hair to be cared for more.

We would like to thank all the staff at Wellesley Road for looking after my aunt extremely well over her stay there.

Place was clean and tidy, with no nasty smells. Staff appeared to be nice and treated residents well and with respect. Anything that you asked they did their best to accommodate and did things promptly. Some staff were more approachable than others.

My partner who is 92 suffers from dementia and has already a few weeks in Wellesley Care Home. He is very well looked after. The place is kept very clean. The carers are very devoted to their job and do their best to keep him happy.

I started at Wellesley Road Care Home as a volunteer as I worked for the local council for 36 years and was now retired and I thought it would be good to give back and some time to get to know the people. When I started at Wellesley Road Care Home I found the carers and staff were very caring and looked after all the different clients very well with their needs and disability. I found the staff very caring and friendly and helped in every way towards the running of the home. I found the office staff and manager made me feel very welcome and showed me the sure running of the building and the needs of the people. I cannot say enough about the running of the home.

I have nothing but praise for the team at Wellesley Road. My aunt spent the last four years here as her dementia progressed, the majority on the Madrid unit, where she was treated as an individual and given care in a respectful and professional manner. She had a consistent core team around her who became familiar with her ways and understood her needs. She seemed a lot more relaxed and content living in a safe environment and could take part in social activities if desired. After her hospital stay, she was able to return to Wellesley Road and be cared for in the Oslo unit until she passed away peacefully in her sleep.

Residents are encouraged to make decisions about their care. Staff are very responsive and caring to people's needs. A variety of activities are provided, staff are friendly, helpful, welcoming and willing to listen and make adjustments as requested. Big Thank you to all the staff keep up the good work.