Shaw Healthcare in Pembrokeshire | 1 Care Home

Shaw Healthcare Locations in Pembrokeshire (1)

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1 Care Home owned by Shaw Healthcare in Pembrokeshire

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Cartref Cleddau

Fort Road, Pembroke Dock SA72 6SX

8.24 Reviews

35

"My hubby came into this care home a year ago. The manager and her staff have done everything thing possible to welcome my hubby. The..."Read all 4 reviews

from £1,698 / weekSize 24 rooms

Location Type: Care Home

Cartref Cleddau offers a versatile residential service that includes both care and nursing packages, welcoming both younger adults and older people. The home's philosophy is based around respecting... Read more

Older Person Care
Younger Adult Care
Permanent Care

Residential Care
Nursing Care
Mental Health Care

Shaw Healthcare Reviews in Pembrokeshire (4)

9.4

Shaw Healthcare has a Group Review Score of 9.4 (9.426) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Shaw Healthcare must have a Review Score.

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Review of Cartref Cleddau from Lisa H (Husband of Resident) published on 5 September 2025 Submitted via Website•

Overall Experience

My hubby came into this care home a year ago. The manager and her staff have done everything thing possible to welcome my hubby. The manager herself has gone beyond the call of her work to even help myself and my son in her own time (I'm disabled and my son has medical problems ). I have on a couple of occasions phoned the manager while she was on holiday and bless her she still had plenty of time to talk to me.
Hubby made friends with the staff and other residents and I love that they call us all family.The staff have been absolutely amazing.Hubby could be hard work at times (due to illness) but they made sure he was well looked after. and the chefs are always eager to please.
The place is always kept clean and tidy,. The manager deserves all the awards she can get for this place.

Sadly we recently lost my hubby through illness and the manager and he amazing team arrange to have his wake there as I believe that is what he would have wanted.Thank you all so very much every one at Cartref Cleddau you are awesome.

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↩Reply from Sarah Lees, Home Manager at Cartref Cleddau

Thank you so much for sharing your kind words. We are truly touched and honoured to have cared for your husband and to have supported you and your family. It means a great deal to us that you felt welcomed and part of the Cartref Cleddau family. Our thoughts are with you, and we are grateful for your heartfelt appreciation of our team.

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Review of Cartref Cleddau from J J (Daughter-in-law of Resident) published on 13 December 2022 Submitted via Website•

Overall Experience

My mother-in-law went for respite. From our first meeting with the manager and meeting carers and nurses, we were very reassured she was in safe hands. She was looked after with such kindness, thoughtfulness and respect. The staff were very approachable and easily available for me to check on her progress. Thank you.

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Review of Cartref Cleddau from Andrea K (Niece of Resident) published on 3 November 2022 Submitted via Postal Card•

Overall Experience

I would like to thank all the staff at Surehaven care home for the fantastic job they've done looking after my uncle. The support and care that's been given to him are exceptional.
The home has a family vibe, and the staff are helpful and caring. They have explained everything the staff have done to keep him comfortable.

Many thanks to the staff for the support and care at this sad time.

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Review of Cartref Cleddau from P U (Respite Resident) published on 16 September 2022 Submitted via Postal Card•

Overall Experience

Having respite with people/staff that care how you feel around things when you are there. I was impressed with the whole place.

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Care Homes Owned by Shaw Healthcare in Pembrokeshire

Shaw Healthcare Locations in Pembrokeshire (1)

1 Care Home owned by Shaw Healthcare in Pembrokeshire

Shaw Healthcare Reviews in Pembrokeshire (4)

Awards / Recognitions (6)

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