Care Homes Owned by Shaw Healthcare in Blaenau Gwent

Absolutely wonderful care home where all of the amazing staff are experienced, trained and skilled in care of vulnerable residents. Their empathy and compassion is truly outstanding and my husband and I are 100% grateful that our dear relative lives there in a really wonderful home. Great care and thought goes into everything, from the cleanliness, food, dietary requirements, furniture and social areas. The communication between all staff is top priority and everyone is committed to involvement in all steps of care and residency of absolutely everyone living there. It really has a lovely atmosphere and we love visiting our relative and also, having the opportunity to talk to any of the staff in a relaxed and open manner.We will always be completely grateful to everyone involved in this absolutely above average care home for giving our dear relative the best chance at a safe, healthy and comfortable life for their needs.

On every visit, we have been made very welcome by all staff.

My cousin has been a resident at Cwm Celyn Nursing Home for a number of years. I have always found his care to be exemplary. I am kept informed of his physical and mental well-being and of any concerns. He is encouraged to participate in activities and take him to lay flowers on his parent's graves regularly (which is important to him). He enjoys trips to the theatre and holidays. He is always well-presented. The staff are always welcoming and friendly. I am completely happy with the care given to my cousin.

I can honestly say the communication I have had with the staff at Cwm Celyn has been amazing, feels like a family orientated service. They have kept me informed and are always friendly, informative, helpful and kind. I feel my uncle is receiving the best care. Thank you so much.

The home is lovely and clean and the garden area is lovely for residents to sit in. They are currently working on the main communal area and the OT team have brilliant ideas on helping to make it home. My nephew enjoys being there and he has good relationships with some other residents which is nice to hear. The Manager is kind and caring and he has a good team working with him. The nurses are always there to help and will go out of their way to make sure you are heard and things are put in place to better the home. The administrator (I am sorry, I am not sure of her name) is always helpful when I call and has a lovely manner always polite and happy to help. There is nothing that they won't do to help you and that is good especially as they are looking after vulnerable people.