"Hello
A relative has revived excellent care at Rotherlea the staff have all been helpful kind and happy to assist in every way .
Our…"
Read all 76 reviews
from £1,347 / week
70 Rooms
Location Type
Care Home
Rotherlea is a superb modern care home located in the picturesque West Sussex market town of Petworth. The home is purpose designed with 7 separate self contained wings each providing residents with ... Read more
"The service and everything is absolutely fabulous. I take my friend out every week calling the staff before I come in to ensure he is ready…"
Read all 95 reviews
from £1,433 / week
60 Rooms
Location Type
Care Home
Elizabeth House Care Home has sixty en-suite bedrooms and spacious living areas, accepting admissions for long-term residential and dementia care, sensory impairments and short-term respite ... Read more
Older Person CarePermanent CareRespite Care
Dementia Residential Care
Glebe House
Stein Road, Southbourne, Emsworth PO10 8LB
"The staff were happy and positive, all hardworking creating a lovely atmosphere. I was encouraged to join in with various activities which…"
Read all 107 reviews
from £1,402 / week
40 Rooms
Location Type
Care Home
Glebe House is a 40 bedded home located in the scenic village of Southbourne in West Sussex. It’s location couldn’t be more perfect with a number of shops nearby and great transport links. Glebe is ... Read more
"Very happy with overall care given to my father. His room and lounge are always clean and tidy. Nice to see a varied menu. Staff very…"
Read all 63 reviews
from £1,535 / week
60 Rooms
Location Type
Care Home
A purpose-built care facility, Hillside Lodge, in West Sussex, looks after up to sixty residents with a number of personal care needs, including for people with dementia, physical disabilities and ... Read more
"My mother has been at Deerswood Lodge for one week after a stay in hospital following several falls and unable to cope at home. I feel…"
Read all 107 reviews
from £1,571 / week
90 Rooms
Location Type
Care Home
Deerswood Lodge is a modern care facility in Ifield, Crawley. It is made up of nine self-contained living units that are suitable for a wide range of care purposes, including residential care, ... Read more
"My father has settled at Croft Meadow so well he is healthier and happier. Care is great and the energy of the home is very calm and…"
Read all 84 reviews
from £1,571 / week
60 Rooms
Location Type
Care Home
Located in the pretty village of Steyning, Croft Meadow is purpose-built to provide comfortable, high-quality accommodation in safe and creative surroundings in the beautiful county of West Sussex. ... Read more
"My mum has been a resident for 18 months and we have been very happy with her care and accommodation. We can visit any time and she always…"
Read all 66 reviews
from £1,541 / week
60 Rooms
Location Type
Care Home
Forest View is a Burgess Hill care facility that offers a range of expertise for residential care, respite and physical disabilities.
The home keeps close links with the local community, offering ... Read more
"My aunt moved to Warmere in October 2024 from another home. It was quite a sudden/traumatic move due to her money running out. The staff…"
Read all 111 reviews
from £1,354 / week
40 Rooms
Location Type
Care Home
Warmere Court Care Home, in the charming village of Yapton, is a modern care facility with en-suite rooms and assisted bathing facilities that make it ideal for the efficient practice of elderly ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
The Martlets
Fairlands, East Preston, Littlehampton BN16 1HS
"My Mum has been going for respite at the Martlets several times a year for nearly 3 years. The staff and management are friendly and…"
Read all 44 reviews
from £1,515 / week
80 Rooms
Location Type
Care Home
The Martlets Care Home is situated in the West Sussex coastal town of East Preston, close to all its shops and amenities. The superb purpose built home opened in 2009 and has 8 separate ... Read more
"Burleys Wood Care Home in Furness Green, Crawley is everything we could wish for our Mum. The staff really care and they look after Mum so…"
Read all 92 reviews
from £1,634 / week
60 Rooms
Location Type
Care Home
Burleys Wood Care Home is a modern facility located a short distance from Crawley town centre, that is split into six wings of ten en-suite bedrooms dedicated to a range of personal needs.
The ... Read more
"With my hand on my heart the team that run New Elmcroft are fantastic.
The way that love and care for our dad is just the most comforting…"
Read all 123 reviews
from £1,586 / week
60 Rooms
Location Type
Care Home
Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with ... Read more
"Mum has been a resident at Mill River Lodge for 2 years, during which time she has been well cared for. We have always found the staff to…"
Read all 58 reviews
from £1,571 / week
70 Rooms
Location Type
Care Home
Mill River Lodge specialises in admissions for a number of care needs, being purpose-built to suit the needs of the elderly and disabled, and with staff who are also skilled in providing respite and ... Read more
Older Person CarePermanent CareRespite Care
Dementia Residential Care
Shaw Healthcare Reviews in West Sussex (1026)
9.4
Shaw Healthcare has a Group Review Score of 9.4 (9.410) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Shaw Healthcare must have a Review Score.
from A C (Son of Resident) published on 15 April 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My mother has been in Deerswood for 9 years now. She is well supported by both management and carers.
Reply from Wan Illman, Home Manager at Deerswood LodgeThank you so much for your kind words. It means a great deal to know your mother has been happy and well supported with us over the past nine years, we're truly grateful for your continued trust.
from Dawn M (Daughter of Resident) published on 15 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been a resident for 18 months and we have been very happy with her care and accommodation. We can visit any time and she always looks well presented and contented. The home is clean and comfortable. Communication from the staff about her condition and any concerns they have is excellent.
I am confident that she is in a safe and caring environment which makes the heartbreak of her declining health more bearable. Thank you
Reply from Karen Russell, Home Manager at Forest ViewThank you so much for your heartfelt review. It means a great deal to know your mum is happy, comfortable, and well cared for. We're so pleased our team's communication and support bring you reassurance during such a difficult time.
from J E (Resident) assisted by family/friend published on 2 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff were happy and positive, all hardworking creating a lovely atmosphere. I was encouraged to join in with various activities which were fun and enjoyable. All the home was spotlessly clean and the food was varied and appetising.
Reply from Charlene Bickle, Home Manager at Glebe HouseThank you for your lovely feedback. We're so pleased you enjoyed the positive atmosphere, activities, and meals, and that you found the home clean and welcoming. Your kind words about our team are greatly appreciated.
from George B (Friend of Resident) published on 1 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The service and everything is absolutely fabulous. I take my friend out every week calling the staff before I come in to ensure he is ready and he always is. When I leave I ask staff to arrange hair cut etc and it's always done when I visit next time. Receives excellent care. Thank you all.
Reply from Marian Drake, Home Manager at Elizabeth HouseThank you for your wonderful feedback. We're so pleased your friend receives excellent care and that our team can make every visit smooth and enjoyable.
from Sandy M (Son of Resident) published on 1 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Burleys Wood Care Home in Furness Green, Crawley is everything we could wish for our Mum. The staff really care and they look after Mum so well. Initially Mum did not settle well into the Home, she was confused and disoriented due to her increasing dementia, but they have been so patient and caring
with her. The Home layout is excellent with lots of space for residents to move around if they wish and a beautiful garden for when the weather permits outdoor activities. There are several communal lounges where residents can relax, watch tv or take part in the varied and well thought out daily morning and afternoon activities. The residents rooms all have en-suite facilities which include toilet, wash basin and shower and the bedrooms are light and pleasantly decorated and they get cleaned every day. There is a daily laundry service and a weekly hairdresser visits. Meals are cooked on site and they are wholesome and delicious. We thoroughly recommend Burleys Wood Care Home.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you so much for your kind words. We are delighted that your mum is happy and well cared for, and that you feel confident in everything we do at Burleys Wood Care Home.
from Jean S (Daughter of Resident) published on 20 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
I would like to give a big shout out to Paige, one of the activities staff, her care and compassion are second to none, she really has helped my Mum, who struggles with in social situations, she has managed to get her to join in activities and took her to the beach, my Mums favourite place, which really
made her happy, I cannot praise Paige enough for the time and effort she has put in to make my Mums quality of life so much nicer, I'm very happy that she is being well cared for.
Reply from Joanne Holman, Home Manager at The MartletsThank you so much for your lovely feedback. We are delighted to hear how much Paige has helped your mum. Her care and compassion mean a great deal to us, and it is wonderful to know she has encouraged your mum to join in and enjoy such special moments. Your kind words will be shared with Paige and the team. We are so pleased your mum is happy and well cared for.
from James T (Son of Resident) published on 18 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mum has been going for respite at the Martlets several times a year for nearly 3 years. The staff and management are friendly and professional and there is generally a homely atmosphere, not an institutional one. The building is spacious, light and well cared for. My Mum is welcomed back each time
which makes the whole process easier. The management and carers go out of their way to try to meet requests.
Reply from Joanne Holman, Home Manager at The MartletsThank you for your lovely review! We're so glad to hear that your mum has had such positive experiences during her respite stays at The Martlets. It's great to know that the friendly and professional staff, along with the homely atmosphere, make her feel welcome each time. We truly appreciate your feedback and are grateful for your continued trust in us!
from R H (Resident) published on 18 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My experience is very pleasant. My room is comfortable, food is varied, tasty and there is always enough. Staff are all very nice and pleasant. Activities are provided everyday and we are encouraged to take part.
Reply from Tiny Myeni, Home Manager at New ElmcroftThank you for your positive feedback! We're so glad to hear you're enjoying your comfortable room, tasty meals, and the variety of activities. It's wonderful to know that the staff are making your experience pleasant. Your kind words are truly appreciated!
from Carole M (Mother of Resident) published on 18 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
The food has been the downfall of this home. Bland, tasteless, repetitive and uninteresting, however, a new chef has been appointed and improvements are taking place. Rooms very basic and need redecorating. Staff are excellent and always ready to deal with any concerns you might have.
Reply from Tiny Myeni, Home Manager at New ElmcroftThank you for your feedback. We're sorry to hear that the food and room decor haven't met your expectations, but we're glad to hear improvements are underway with the new chef. We're also grateful for your kind words about the staff and their dedication to addressing any concerns. Your input helps us make continued improvements.
from Caroline W (Niece of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My aunt moved to Warmere in October 2024 from another home. It was quite a sudden/traumatic move due to her money running out. The staff did all they could to help Elsie settle, and she soon got know the staff, and was very happy there. She was 96 and fell ill on Sunday Feb 8th and the staff were so
caring and she passed away on Feb 13th. Couldn't have asked for more.
Reply from Irene Pudduck, Home Manager at Warmere CourtThank you for sharing your experience. We're so sorry for your loss, but we're glad to hear that the staff provided such caring support during your aunt's time with us. Your kind words mean a lot to us.
from Anna K (Daughter of Resident) published on 12 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother has been at Deerswood Lodge for one week after a stay in hospital following several falls and unable to cope at home. I feel compelled to write this review so soon into her stay because I am blown away by the kindness of every member of staff no matter their role. Mum has been made to feel
so welcome by everyone. I am a specialist hospital nurse of 35 years so I know good care and I was so anxious about mum moving away from home as was she. I could not feel more reassured about leaving mum in their wonderfully kind, capable and caring hands. Her room and the whole home is spotless and so well equipped. The food and menu choices are incredible , beautifully presented and so much attention is taken by the carers to make sure mum has exactly what she would like to eat . I love visiting , there is always something going on, music playing , laughter and chat, the residents have total freedom of the home. It is such a fabulous place .
Reply from Wan Illman, Home Manager at Deerswood LodgeThank you for your wonderful review. We are so pleased to hear that your mother has settled in well and feels welcome at Deerswood Lodge. It is great to know that you feel reassured by the care, attention and kindness of the team, and that you enjoy visiting and seeing the home so vibrant and comfortable. Your feedback is very much appreciated.
from Janette T (Daughter of Resident) published on 11 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
With my hand on my heart the team that run New Elmcroft are fantastic.
The way that love and care for our dad is just the most comforting feeing
we can ever ask for. They attend and adapt to his every need and have time
for him. They arrange fantastic entertainment and dad has made a brilliant
light
with Angela who is the best in every way for her attention to detail
with dad
The Nurses Sandra & Patience & carers are always on hand helping wherever they can and
always have time to give me comfort when I cannot get over to dad
they are truly special people and we cannot Thank them enough
it is like one big family seeing them all and it is so comforting in such hard times to know
dad really is ok and happy and at home
Thank you to you all.
Jan & All the family x
Reply from Tiny Myeni, Home Manager at New ElmcroftWe are so pleased to hear that your dad feels happy, safe and at home at New Elmcroft. It is wonderful to know that the team's care, support and attention provide comfort to both your dad and your family. Your feedback means a great deal to us and we are grateful for your trust.
from Dawn T (Daughter of Resident) published on 11 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Overall, the home is clean and tidy, and the staff are lovely and very caring. The management team are good, anything that is needed they will endeavour to sort it. Food, I feel, with most of the residence they do need something that is softer to eat due to lack of teeth, but overall the food is satisfactory.
Reply from Karen Russell, Home Manager at Forest ViewThank you for sharing your feedback. We are pleased to hear that you find the home clean and tidy and that our team are caring and supportive. It is also lovely to know you feel the management team are helpful when anything is needed. We appreciate your comments about the food and will take this on board as we continually review our menus to ensure they suit the needs and preferences of our residents.
from P N (Son of Resident) published on 11 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Absolutely amazing staff they all go above and beyond their duties to look after my mum she couldn't be in a better place and is so happy to be staying here . And I would personally like to thank all of the staff for keeping mum safe and looked after what a fantastic team .
Reply from Marian Drake, Home Manager at Elizabeth HouseThank you for your kind review. We are delighted to hear that your mum is happy and well cared for. It is wonderful to know that you feel reassured by the team's dedication and support.
from B E (Husband of Resident) published on 11 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Care Home is well placed for me as I am a resident of Bognor and with public transport reasonably easy to visit.
I am met with courtesy and politeness from all members of Staff, and am very pleased with the attention and care my wife is receiving.
she particularly enjoys days with entertainment and
joins in with most of them.
Reply from Marian Drake, Home Manager at Elizabeth HouseThank you for your review. We are pleased to hear that the location is convenient for you and that your wife is enjoying the care and activities at the home. It is wonderful to know that the team's attention and kindness make your visits positive and reassuring.
from Chris J (Brother of Resident) published on 11 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
After two falls in his home, my brother was admitted to hospital for examination. Elizabeth House (EH) had been recommended as an excellent care facility and we visited to consider a possible later placement for him. However, during our visit - late afternoon, the hospital called to say my brother
would be discharged that evening. Suddenly, a "general overview" visit became a critical requirement for accommodation!! EH Management and Care Staff responded brilliantly - and immediately began making arrangements, preparing a room/facilities to make my brother comfortable - and obtaining information from us about his condition, medication etc. Later that evening, the Care Staff Shift Leader confirmed that my brother had arrived and was now safely in bed. Every time we visit we are pleased to see the care, attentiveness and friendliness of all the care staff - and their caring interaction with all residents and ourselves. Very pleased with everybody involved at Elizabeth House.
Reply from Marian Drake, Home Manager at Elizabeth HouseThank you for taking the time to share your experience. We are so pleased we were able to support you and your brother at such short notice and help make his transition as smooth and comfortable as possible. It is wonderful to hear your kind comments about our management and care team and the warmth and attentiveness you see when you visit. Your feedback means a great deal to us and we will be sure to share it with the whole team at Elizabeth House.
from Kerry C (Daughter of Resident) published on 11 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I have nothing but thanks and praise for the staff of Elizabeth House. Dad has been there a year, the staff have always been warm, welcoming, friendly, caring and professional, contributing to the family feel. Communication channels are always open, whether thats regarding dads care, activities dad
has chosen to join in (which are many and varied. There have been outings, in house activities also visits from singers, animals and entertainers) or generally how he's been. There is support for the family too, all staff have ensured we feel welcome there, that we can drop in anytime to visit and keep family together as much as possible. I see the interactions with dad and staff, making him laugh, treating him with dignity and respect, ensuring his room/ the home is clean tidy and comfortable. They ask dads preference for drinks, he has his elevenses still, with cake or biscuits and fish and chip Friday, but with other choices if preferred. He is settled, in a safe, caring, clean home.
Reply from Marian Drake, Home Manager at Elizabeth HouseThank you for such a thoughtful review. We are delighted to hear that your dad has settled so well and that you feel welcomed and supported by the team at Elizabeth House. It means a great deal to know our staff's warmth, care and dedication help create a family atmosphere. We will be sure to share your kind words with the whole team.
from Barry W (Son of Resident) published on 11 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
After shortlisting several dimentia free care homes for my mother - we were pleased we chose Glebe House. On chatting to the staff and care teams it gave us confidence that she would be safe and well looked after, physically and mentally. The residents we spoke to were happy and contented. Keep up the
good work!!
Reply from Charlene Bickle, Home Manager at Glebe HouseThank you for your kind review. We are pleased to hear that choosing Glebe House gave you confidence that your mother would be safe and well cared for. It is also lovely to know that your conversations with the team and residents left such a positive impression. Your support and encouragement mean a great deal to us.
from Kathy C (Daughter-in-law of Resident) published on 11 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All the staff are lovely, caring and jolly. She couldn't be in a better place after visiting many homes to find the right one for her. The food is great and we often stay for a meal with her, usually once a week.
Reply from Charlene Bickle, Home Manager at Glebe HouseThank you for your kind review. We are delighted to hear that you feel she is in the right place and that you have had such positive experiences with our caring and friendly team. It is also lovely to know you enjoy sharing meals together during your visits. Your feedback is greatly appreciated.
from Tracy P (Stepdaughter of Resident) published on 4 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Hello
A relative has revived excellent care at Rotherlea the staff have all been helpful kind and happy to assist in every way .
Our relative is happy to be home but said today that they were very pleased with the care they received and certainly look so well after being cared for and fed so well
.
Many thanks
Reply from Abbey Williams, Home Manager at RotherleaThank you so much for your lovely feedback. We're delighted to hear your relative received excellent care at Rotherlea and felt so well looked after by our kind and helpful team. It's wonderful to know they left feeling happy and looking so well.
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