Care Home Owned by Shaw Healthcare in North Somerset

from daily activities to the music man on a Friday which she loved. She even won a best dancer award which she was so proud of.

I would highly recommend Sycamore Lodge for a loved one.

trouble and any queries were dealt with promptly. My Dad was also welcomed as a visitor and made to feel very much at home.
During her final months, the staff did everything to make my Mum comfortable and pain free. Their care and compassion were exemplary both to my family and my Mum. All of the staff at Sycamore have always been incredibly welcoming and always in good spirits. They take the time to know each of the residents and their personal yet professional manner is outstanding. They have been amazing and we are grateful that in difficult circumstances we were able to find somewhere with such expertise towards complex dementia care as well as personalised, compassionate care.

professional, respectful and kind. they were also very kind and thoughtful to the family. The qualified nurses were incredible and really helped me through a very difficult time. Explaining as we went and working collaboratively with me to create the best outcome for Mum. During the last week the whole staff team really excelled themselves.
Over the 3 years, there were occasional issues and when I brought these up with the staff I always felt they were taken seriously , acted on quickly , dealt with professionally and were resolved quickly. Nothing was too much and I was always encouraged to bring anything to the attention of the management team . I was always kept updated by staff.

to much trouble I will miss them.
Room was nice ,clean and modern. The cleaner was lovely and polite.
I really appreciate everything that was done for me,and the only reason I left was to be near to my family and disabled son.

that our once active, music loving outdoors dad would end his days in a nursing home. We visited dad most days, taking his wife of 69 years twice a week.
Gradually we got to know the staff as a 2nd family & through us showing them photos and videos of dad in his younger days they got to know the man.
The highlight of his week was the "music man" & fish & chips. We remember the day we walked into the day room.Dad was sat with residents and staff and was laughing. It made our hearts feel good that he now considered it home.
We would like to praise the staff at sycamore in their challenging daily roles & we take comfort knowing that dads final days were in comfortable caring surroundings

garden is nice and we can bring our dog in. They are doing their best to cater for Mum's wishes.

in their own way.

concerns over the care she receives.

themselves. This is reassuring when they have advanced needs.
The entertainment programme is very good. I often visit and we enjoy entertainment together, not just weekly but extra throughout the year it's really nice at xmas.
The garden is very nice and the home are good at letting residents and family get involved.
We have a dog and it's great for Dad to see her, the other residents all respond well when I bring her in.
My children are also always made to feel very welcome, it's nice to have the wider family visit and this is always accommodated.
Overall I think everything is generally good, always room for some improvement.

We're glad Dad is being looked after at Sycamore Lodge.

and always ready to give a helping hand. They also spend time communicating with him about his life.

anywhere else.

It's reassuring to know Mum is being looked after.

this service.

them for ten days before he passed peacefully, and we were very touched by the basket of flowers they sent to his funeral.