Care Homes Owned by Shaw Healthcare in North Somerset

My mother, Margaret, lived at Sycamore Lodge for 9.5 years. She arrived in 2017 after a stroke, with her Alzheimer's already advanced, and became their longest-serving resident. Her care was exemplary throughout. The staff were always caring, responsive, friendly and kept us well informed. In the early years, she loved the singing, parties and bingo. As her condition worsened, she was moved to a block better suited to her needs, and even when bedbound, she never showed obvious signs of distress. She passed away peacefully at Sycamore without needing to go to hospital. Knowing she was in such good hands was a great comfort to our whole family between visits. We would unreservedly recommend Sycamore Lodge to any family with a loved one living with dementia. Thank you, everyone.

The staff at Sycamore Lodge are friendly and helpful . It was my aunts birthday and they sang her happy birthday and had a cake made which made her feel special. She has settled well and seems happy there. So Thankyou for caring.

Our Mother has been at Sycamore just over three months. We feel very fortunate to have found such a welcoming care home that can cater for both the complex behaviours of Frontal Temporal Dementia and mums increasing physical needs. Many of the staff are long term employees and all treat the residents with kindness and respect and many times like their own family. We cannot fault their level of dedication especially the Deputy Manager who has supported us every step of the way. The programme of activities is extensive and there is always something for everyone. The volunteers that spends hours with our Mum doing jigsaws is so much appreciated as we live far away. The building is very accessible, clean, light and airy and very comfortable. The private garden is a calm oasis and very much a bonus to the high standard of living to be found at Sycamore. I have no hesitation in recommending you visit Sycamore Lodge to see how well it would suit your loved one.

My brother recently received kind and sensitive care while staying at Sycamore Lodge. I was grateful for the good communication skills of staff also way that visitors are made to feel comfortable and welcome. My brother's care needs were challenging but all the carers were pleasant and efficient, the care was thorough. I would certainly be happy to recommend Sycamore Lodge.

Activities are fab !

Thank you all, especially Lauren, for helping arrange Dad's move here.

I have found Sycamore Lodge a very friendly caring home where my wife says she is very happy we are both treated with respect and all needs met as quickly as possible

The temperature is good and access by car is usually good

The building has great natural light and the plants dotted around provide a nice atmosphere. The staff are always warm and welcoming. Mum feels settled in the home and feel she is very well looked after.

entertainment and hair and nails excellent interaction with family very good main entrance very welcoming care staff under time pressure

My mother was at Sycamore Lodge for almost 2 years. The staff there made the home feel like home from home. They were friendly, kind and compassionate.

The level of care was excellent, respectful and delivered in a professional however caring manner.

There was always something for mum to do there from daily activities to the music man on a Friday which she loved. She even won a best dancer award which she was so proud of.

I would highly recommend Sycamore Lodge for a loved one.

I find the building light and airy. Clean (a bit like a hospital) mums room needs more homely items, which I hope to bring up. The security is very good. The staff friendly and happy to talk.

During her final months, the staff did everything to make my Mum comfortable and pain free. Their care and compassion were exemplary both to my family and my Mum. All of the staff at Sycamore have always been incredibly welcoming and always in good spirits. They take the time to know each of the residents and their personal yet professional manner is outstanding. They have been amazing and we are grateful that in difficult circumstances we were able to find somewhere with such expertise towards complex dementia care as well as personalised, compassionate care.

Over the 3 years, there were occasional issues and when I brought these up with the staff I always felt they were taken seriously , acted on quickly , dealt with professionally and were resolved quickly. Nothing was too much and I was always encouraged to bring anything to the attention of the management team . I was always kept updated by staff.

I really appreciate everything that was done for me,and the only reason I left was to be near to my family and disabled son.

We would like to praise the staff at sycamore in their challenging daily roles & we take comfort knowing that dads final days were in comfortable caring surroundings

Staff mostly very friendly and helpful during this difficult time. Especially the nurses. They keep us very well informed. We were lucky that Mum was given this rehab bed so close to us. The home itself is very bright and clean. The music activity on Friday afternoon is really good, Mum loves it. The garden is nice and we can bring our dog in. They are doing their best to cater for Mum's wishes.

Excellent nursing & care staff looking after my very frail & fragile Mom. Staff always listen & discuss the needs of Mom & she is made to feel part of a community & family. Excellent follow-up calls without any prompting which gives me & the family peace of mind.

The newly created area on the ground floor is lovely and now the weekly sing-a-longs with a visiting singer every Friday are a joy to see all the residents (and staff) enjoying themselves in their own way.

We cannot fault the staff that care for my grandma. They are attentive, kind and loving, always making sure she's keeping up with food and drink, even if they don't get the kindest reception from her. The majority of staff seem to know her really well which is very reassuring and we don't ever have concerns over the care she receives.

Overall I think everything is generally good, always room for some improvement.

The care staff are very caring to my mother in what must be a difficult job. Each time I visit there are lots of staff around. My mother is obviously well-fed, and clean with good personal grooming. The home is clean and well looked after.