Shaw Healthcare in North Somerset | 1 Care Home

Review of
Sycamore Lodge
from Christine G (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Dad entered sycamore in Dec 22. His health had declined since his diagnosis of dementia. Initially he was admitted for 6 wks rehab but due to complications his recovery to walk was not to be. He fairly quickly settled in to his new surroundings. We as a family on the other hand found it hard to accept

that our once active, music loving outdoors dad would end his days in a nursing home. We visited dad most days, taking his wife of 69 years twice a week.
Gradually we got to know the staff as a 2nd family & through us showing them photos and videos of dad in his younger days they got to know the man.
The highlight of his week was the "music man" & fish & chips. We remember the day we walked into the day room.Dad was sat with residents and staff and was laughing. It made our hearts feel good that he now considered it home.
We would like to praise the staff at sycamore in their challenging daily roles & we take comfort knowing that dads final days were in comfortable caring surroundings

Reply from Barry ODriscoll, Home Manager at Sycamore Lodge

Thank you so much for sharing such a heartfelt and moving reflection on your father's time at Sycamore. We are truly honoured to have had the opportunity to care for him and to get to know him - not just as a resident, but as the vibrant, music-loving man you so lovingly introduced us to through your stories, photos, and videos.It warms our hearts to know that he found comfort, companionship, and joy here - particularly in moments like the music sessions and enjoying his fish and chips. We are especially touched by your memory of him laughing with fellow residents and staff, feeling at home in the day room. These are the moments that mean the most to us.

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Review of
Sycamore Lodge
from Cathryn P (Daughter of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

Staff mostly very friendly and helpful during this difficult time. Especially the nurses. They keep us very well informed. We were lucky that Mum was given this rehab bed so close to us. The home itself is very bright and clean. The music activity on Friday afternoon is really good, Mum loves it. The

garden is nice and we can bring our dog in. They are doing their best to cater for Mum's wishes.

Reply from Barry, Home Manager at Sycamore Lodge

Thank you for leaving us this lovely review. We are delighted that you are pleased with the care of your mum and your kind words will be passed on to the rest of the wonderful team.

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Review of
Sycamore Lodge
from T K (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

Excellent nursing & care staff looking after my very frail & fragile Mom. Staff always listen & discuss the needs of Mom & she is made to feel part of a community & family. Excellent follow-up calls without any prompting which gives me & the family peace of mind.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thanks so much for leaving us this wonderful review, we really appreciate it. We are delighted to hear your mum loves being part of our Sycamore family.

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Review of
Sycamore Lodge
from Steve B (Brother of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

The staff on his wing are so considerate.
They speak to him as an adult. They are patient when he takes time to eat.
The newly created area on the ground floor is lovely and now the weekly sing-a-longs with a visiting singer every Friday are a joy to see all the residents (and staff) enjoying themselves

in their own way.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for taking the time to leave us this lovely review about the care of your brother. Our team will be touched to read it.

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Review of
Sycamore Lodge
from Laura M (Granddaughter of Resident) published on 11 March 2024

Submitted via Website • Report

Overall Experience

We cannot fault the staff that care for my grandma. They are attentive, kind and loving, always making sure she's keeping up with food and drink, even if they don't get the kindest reception from her. The majority of staff seem to know her really well which is very reassuring and we don't ever have

concerns over the care she receives.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for your kind words, I will make sure to pass them on to the rest of the team.

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Review of
Sycamore Lodge
from C V (Daughter of Resident) published on 29 February 2024

Submitted via Website • Report

Overall Experience

On the whole very pleased with Sycamore Lodge, very friendly staff and not as many agency staff as there used to be. So this means relationships between staff, residents and family are much better. The carers know the residents, especially with advanced dementia who can no longer speak/do things for

themselves. This is reassuring when they have advanced needs.
The entertainment programme is very good. I often visit and we enjoy entertainment together, not just weekly but extra throughout the year it's really nice at xmas.
The garden is very nice and the home are good at letting residents and family get involved.
We have a dog and it's great for Dad to see her, the other residents all respond well when I bring her in.
My children are also always made to feel very welcome, it's nice to have the wider family visit and this is always accommodated.
Overall I think everything is generally good, always room for some improvement.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for leaving us a review, it really means a lot to the whole team and it is fantastic to read all of your kind words. Any feedback will be passed on, thank you.

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Review of
Sycamore Lodge
from P A (Son of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

The care staff are very caring to my mother in what must be a difficult job. Each time I visit there are lots of staff around. My mother is obviously well-fed, and clean with good personal grooming. The home is clean and well looked after.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for leaving us this fab review. Your kind words will be passed on to the rest of the team.

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Review of
Sycamore Lodge
from Chris D (Son of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience

Dad has been at Sycamore Lodge now for almost a year and has settled in well. The staff are friendly, helpful and caring to Dad and our family's needs. Since being here, Dad's health has stabilised, and he is receiving the care he requires. There are always activities and a happy atmosphere for everyone.

We're glad Dad is being looked after at Sycamore Lodge.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for leaving us such a lovely review. We are so pleased to hear that your dad has settled in well and is enjoying the activities. Your kind words will be passed on.

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Review of
Sycamore Lodge
from J S (Wife of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience

My husband has Parkinson’s and Dementia and came in for rehabilitation from a 4-week stay in hospital. In just over two weeks, his mobility has improved and he is more settled in this environment. This is such a relief for me and my family to see he is so cared for. The staff are very happy and friendly

and always ready to give a helping hand. They also spend time communicating with him about his life.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for leaving us such a lovely review; your kind words will be passed on to the rest of the team.

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Review of
Sycamore Lodge
from S P (Daughter of Resident) published on 8 February 2024

Submitted via Website • Report

Overall Experience

Dad seems very settled here; he's having rehab. He seems to be doing very well, and the staff are all amazing, with my dad and us family members.
The meals are hot and obviously tasty as Dad finishes them every day. The lounge rooms are well-equipped, large and bright.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you so much for leaving us this kind review. We are pleased to hear that your dad is enjoying the meals and his time here with us at Sycamore. Your lovely comments will be passed on.

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Review of
Sycamore Lodge
from D F (Son of Resident) published on 2 February 2024

Submitted via Website • Report

Overall Experience

The whole presentation seems really, really nice and friendly. Good feedback from the nurses, kept up to date. The staff are really supportive and friendly, coping quite well with Mum getting really anxious. Thankful for everything.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you so much for taking the time to leave us a review, we really appreciate it.

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Review of
Sycamore Lodge
from Dawn B (Daughter of Resident) published on 2 February 2024

Submitted via Website • Report

Overall Experience

I think the care home is a really friendly, happy place, the staff keep you informed every step of the way, I have nothing negative to say, I would give them 10.
The carers are doing the best they can, so friendly, so affectionate and loving.
This is the best place and I can't imagine my mum to be

anywhere else.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you so much for your kind words, I will make sire they are passed on to the rest of the team.

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Review of
Sycamore Lodge
from Z L (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

Staff are friendly and caring. They understand Mum's needs and have endeavoured to get to know her over the months she has been at Sycamore. Phone calls are made to us when needed and keep us updated with medical information. We always feel welcome when we visit too, as the atmosphere is so relaxed.

It's reassuring to know Mum is being looked after.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for your kind words; I will make sure that they are passed on to the rest of the team.

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Review of
Sycamore Lodge
from J J (Friend of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

First-class service with very caring staff and a lovely team. My close friend was admitted for end-of-life care. The care received was compassionate and delivered by a dedicated team. The communication was excellent, and the staff were so knowledgeable every time we visited. I would highly recommend

this service.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for your kind words, they will be passed on to the rest of the wonderful team.

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Review of
Sycamore Lodge
from Lyn G (Daughter of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

I cannot thank the staff of Sycamore Lodge enough. They took my dad at very short notice and looked after him with great care. They all knew my and my daughter's first names and were brilliant at keeping us updated with his care and any changes. They welcomed our dog in to see him.
He was only with

them for ten days before he passed peacefully, and we were very touched by the basket of flowers they sent to his funeral.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you for leaving us this lovely review; it really means a lot to us. It is a privilege to be able to provide this care for our residents, and we are touched by your kind words. Our deepest condolences on the loss of your wonderful Dad.

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Review of
Sycamore Lodge
from Alan W (Husband of Resident) published on 5 January 2024

Submitted via Website • Report

Overall Experience

Since we were fortunate to get my wife into Nailsea as she was at a home in worle nr Weston, myself and my family are so pleased with the way she is being looked after, the whole experience has been so positive that our minds are at rest, only one word to describe the staff fantastic and so caring it

seems impossible how to say thanks to you all and a great Christmas sincerely.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you so much for leaving us this kind review, we are so pleased to hear that your wife has settled in. It is a privilege to be able to provide this care for our residents.

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Review of
Sycamore Lodge
from N B (Granddaughter of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience

Where to start? On behalf of the the whole family, we can't thank the staff at Sycamore Nailsea for all their kindness, support and care, not only towards my Grampa but to all of those who visited especially my dear Gran who was there every day. Your work is extremely commendable. Each of you should

take great pride in the strong caring humans you are. For all you have done and for all you do - Thank you.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thank you so much for leaving us this kind review. On behalf of all of the team here at Sycamore, it is a privilege to be able to provide this care for you and your family. Your lovely comments will be passed on.

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Review of
Sycamore Lodge
from Terry J (Husband of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience

Sycamore Lodge care home is a home to be proud of, I highly recommend it.
On behalf of my wife, I wish to express to all our sincere gratitude for the professional care, our general well-being, helpful kindness- just listening etc. that we have experienced. In addition, you are fortunate to have exceptional

Sycamore people who in many instances have acted so kindly in many ways above and beyond the call of duty.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

This is such a lovely review to read. The whole team feel privileged to be able to provide a safe, loving home for your wife. Your kind words will be passed on.

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Review of
Sycamore Lodge
from C G (Daughter of Resident) published on 16 August 2023

Submitted via Postal Card • Report

Overall Experience

Overall, I am happy with the care my mother receives at Sycamore Lodge. The staff are very friendly and always have a smile for me and Mum when I visit. My only complaint is the way my mum's clothes in her chest of drawers are just crumpled up and not folded in an orderly fashion. Also, her chest of

drawers are very old and tatty. Her room is kept very clean and the bathroom is always clean.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

We are pleased to hear that you are happy with your mum's care here with us at Sycamore Lodge. Your feedback will be passed on to the rest of the team.

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Review of
Sycamore Lodge
from J D (Daughter of Resident) published on 13 July 2023

Submitted via Postal Card • Report

Overall Experience

All staff are good and are always there when needed.

Reply from Barry O'Driscoll, Home Manager at Sycamore Lodge

Thanks for leaving us a review; we really appreciate it.

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