Care Homes Owned by Shaw Healthcare in Herefordshire

My mum went into the care home for restbite and they were very good then that's when me, mum and my family decided for her to go into Waverley permanently. The best decision made.

I have been in touch on a number of occasions this month and every time the staff I have spoken to is very friendly, caring and helpful. It is a real comfort to know that my relative is safe, happy and well looked after.

I can't speak highly enough about the care and attention my mother has received since she has been a resident at Froome Bank. The staff are always friendly and helpful - I have never had any concerns about them not doing the best for mum, whether in good health or the times she's been poorly. I wouldn't hesitate to recommend Froome Bank to anyone wondering if it's the place for a family member.

Froome Bank is an amazing Care Home, in every aspect. It is very homely, and there is a wonderful relationship between residents, families, and staff alike. My Mother has settled beautifully, and I do not have a minutes worry about her, she is so well cared for, and all her needs are met. The home is spotless clean, comfortable, cosy, including the well equipped bedrooms. Food is excellent. Thank you Froome Bank, for always going that extra mile. Above and beyond.

Much of the building is newly refurbished - the lounges and coffee lounge to an exceptional standard. Residents' ensuite rooms are clean and comfortable. Medication distribution is efficient. Activities for residents are very varied and occur most days. The choice of food offered at mealtimes could be improved, but this, I am sure, will occur now that a new chef has been appointed. The food is hot and nicely cooked. The staff are very friendly and respect the dignity of those residents they are caring for. I recommend Ledbury Nursing Home to anyone needing a short or longer stay.

Orchard House is exceptional. The carers are outstanding and helpful in all ways nothing is too much trouble. When visiting my wife on a wednesday and a Sunday I'm offered lunch which is always beautiful home cooked meals.

Since our cousin became a resident in Orchard House following an illness and no longer able to live at home he is making good progress with his diet, mobility and other daily tasks. This progress is only as a result of the wonderful care he is receiving at Orchard House. He has had to endure the most horrendous experience from his family but the support he has and still is receiving from the staff is amazing. He has had to endure so much which at times was overwhelming for him but he has been so very fortunate to have the constant backing and support of staff who take the time to listen to him. This to us is invaluable as we live so far away but know that he is being so lovingly cared for. It is so good to see how far he has progressed and that is all due to the wonderful care he is receiving. We will never be able to thank the staff enough for everything they have done and continue to do for him. Bless you all.

My mum came into Ledbury Nursing Home for 2 weeks respite and from the first call I made to the home mum felt the level of care was excellent from the nursing staff, the carers and administration staff. My mum was looked after with care and concern, and at all times she was listened to. Such was the high level of care my mum has decided to move full time into the home.

My aunt moved into Orchard House last year and is very happy. The team made her feel welcome and worked closely with her whilst she settled in. Nothing is too much trouble for the carers who go out of their way to support my aunt.

When visiting, we are always made to feel welcome and offered a cuppa. Residents can participate in a range of activities including bingo, crafts, gentle exercises and a visiting musician singing and playing instruments.

Orchard House is spotlessly clean and homely. It feels light and airy and is set in a pretty garden with shrubs , flowers and lots of seating areas. The garden is secure for residents to visit and enjoy.

Overall, a fantastic care home.

Mum had to go to Orchard House for respite, she settled in quite quickly. Some of the staff were very good with her and she liked them. Not really much to do with home but she was on a mostly male floor so not much interaction with them. She helped do the wiping up. When she moved on the staff seemed genuinely sad to see her go. Overall she enjoyed being there.

My mother spent just over 2 years in Orchard House, and during that time she was looked after by a wonderful team, who not only catered to her Dementia needs, but actually found the time to show interest in her life, her hobbies etc, and also offered friendship rather than just nursing care. I cannot praise the staff highly enough, always welcoming myself and other family members during our weekly visits, and keeping us informed of any changes to Mum's health immediately they occurred. An exceptional service provided by all, and especially Michelle, who manages the home, and whose support has been so valued throughout Mum's stay.

Mum was so happy during her time in the nursing home. Nothing was too much trouble for the nursing staff or the carers who were so kind and considerate. Many thanks to you all.

Everyone is so nice kind and gentle and very attentive interacting with the residents

I am very surprised and not happy that the staff don't get any free meals which I think they deserve it very much without their dedication there won't be anyone looking after the residents at least once or twice a week as an incentive to get other staff interested in joining and working there

The staff are truly exceptional and are without doubt the heart of the home. Every member of the team shows outstanding kindness, patience, and compassion in everything they do. They take the time to get to know each resident as an individual, treating everyone with respect, dignity, and genuine warmth. It is clear that the care provided goes far beyond basic needs, they go the extra mile for the residents.

A lovely homely atmosphere, created by some fantastic staff. Brilliant care for my mother, when she needed it most. Thank you for being there for her.

I cannot speak highly enough of the accommodation, facilities, the kindness, the professional attitude of staff. I do not often take part in activities which is why I have left that section blank.

Wonderful place - makes my mum feel like a queen! Staff are lovely - always friendly & accommodating.

She seemed quite happy when I collected her the following day.

My 95 year old father went into full time care at Ledbury in May 2025 after 3 months of assessment. During that time he has thrived and is really enjoying time in his new home. There are times, as expected, when he has a bad day but overall he is happy, contented and full of praise for the staff. More recently he has thoroughly enjoyed the entertainment where he fully participates in events. My family are absolutely delighted with the progress he is making and are eternally grateful to those that provide the care and look after him every day.

Initially the layout of the room was a little awkward, with the TV positioned behind him, but this was later resolved and is only a very minor remark. Unfortunately, due to his condition, my father was unable to join in any of the activities, but when we visited we were always made to feel welcome and invited to join if we wanted to, all serving to make us feel very much a part of loving community within the home.