Care Home Owned by Shaw Healthcare in Dorset
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Dorset for Shaw Healthcare are showing below.
View the details of all 60 locations (with 2374 reviews) owned by Shaw Healthcare
Shaw Healthcare Locations in Dorset (1)
Figbury Lodge
9.8
62 reviews
2 Mitchell Road, Canford Heath, Poole BH17 8US
"My Nan recently had a stayed at figbury lodge for 8weeks. she often told us when we went to visit that the carers were good to her and…" Read all 62 reviews
Location Type Care Home
Welcome to Figbury Lodge. At Figbury Lodge the team aim to run a service that delivers the type of care that they would want for their own loved ones. The service manager, team leaders, administrators, support workers, domestics, cooks, activities… Read more about Figbury Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- 80 Rooms
Shaw Healthcare Reviews in Dorset (62)
9.4
Shaw Healthcare has a Group Review Score of 9.4 (9.435) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Shaw Healthcare must have a Review Score.
Review of
Figbury Lodge
from C P (Wife of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall, Figbury Lodge is good, and the staff are very caring, kind and helpful, but unfortunately, as with hospitals/care homes, there is a shortage of staff, especially during meal times and staff breaks. My husband often had to wait longer than he should for repositioning, pad changes and being put
back to bed after sitting in a recliner. There seemed to be a lack of communication between therapists and carers. There should be a more viable and better mechanism for sharing the key factors, i.e. whether diabetic, how often the patient needs repositioning and advice regarding repositioning and how to use repositioning aids, i.e. wedges and supports. If repositioning is 2 hourly, it should be 2 hours and not 3 or 4.
The carpet was extremely stained and dirty in the room.
The carpet was extremely stained and dirty in the room.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for taking the time to share your detailed feedback. We're pleased to hear that you found our team caring, kind and helpful, and we truly appreciate you highlighting areas where we can improve. Your comments regarding staffing levels at busy times, communication between teams, care routines and the condition of the room have been noted and will be reviewed carefully.
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Review of
Figbury Lodge
from Gemma D (Granddaughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Nan recently had a stayed at figbury lodge for 8weeks. she often told us when we went to visit that the carers were good to her and some staff felt like family and she enjoyed having a good laugh each day with them. She was very anxious when she first arrived at figbury but she soon settled. Would
highly recommend this care home.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for your kind review! We're so glad to hear your Nan felt settled and well cared for during her stay. It's great that she enjoyed her time with the team - we really appreciate your recommendation!
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Review of
Figbury Lodge
from Bev L (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum Sheila has just spent 10 weeks in Figbury and we as a family have been very pleased with all the care she has received , she was very happy in there once she settled in , it is very clean and she was happy with the food . A special thankyou to nurse Ray who went out of his way to help her
Reply from Kim Harris, Home Manager at Figbury LodgeThank you so much for your kind words. We're so glad to hear your mum felt happy and well cared for during her time at Figbury. It's great to know she was comfortable and enjoyed the food. We'll be sure to pass along your special thanks to Nurse Ray - we're lucky to have him on our team!
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Review of
Figbury Lodge
from P D (Mother of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to thank all The staff at Figbury you made my mother inlaw so welcome while she was there , she was sad to leave you and she would like to thank you all very much for all your support and looking after her
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for your lovely message! We're so happy to hear your mother-in-law felt so welcome and supported during her time at Figbury. It's always a pleasure to care for our residents, and we'll be sure to pass along your thanks to the team. Wishing her all the best!
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Review of
Figbury Lodge
from W H (Cousin of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lives at figbury on a permanent basis this is his home where he thoroughly enjoys taking part in activities.His taste of food is catered for at all times.On every visit he appears happy with the care he is receiving.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for your kind feedback. We are delighted to hear that he enjoys his time at Figbury and feels at home. It is wonderful to know that he takes part in activities and that his care and dietary preferences are meeting his needs. We will continue to ensure he is happy and well looked after.
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Review of
Figbury Lodge
from Michael H (Friend of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff very happy and caring, and most welcoming to visitors.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for leaving us this kind review, we really appreciate it!
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Review of
Figbury Lodge
from Ellen A (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As my Mum has only been in Figbury Lodge a few days, this is my first impression. Friendly, helpful staff and very clean throughout. The lovely large, bright room with on suite wet room makes my mum's mobility issues so much easier. The gorgeous enclosed grounds are a bonus for the residents.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you so much for sharing your first impressions with us! We're so happy to hear that your mum is settling in well at Figbury Lodge. Our team works hard to ensure a welcoming and supportive environment, and it's great to know that the spacious room, en-suite wet room, and beautiful grounds are making a positive difference for your mum's comfort and mobility. We truly appreciate your kind words and look forward to continuing to care for your mum.
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Review of
Figbury Lodge
from D M (Sister of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall good care of my brother
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for taking the time to leave us a review.
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Review of
Figbury Lodge
from N S (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff are brilliant here no faults whatsoever.
Staff very helpful nothing is too much trouble nothing is to much trouble the care my mum gets is excellent the staff are very friendly caring and look after mum
Staff very helpful nothing is too much trouble nothing is to much trouble the care my mum gets is excellent the staff are very friendly caring and look after mum
Reply from Kim Harris, Home Manager at Figbury LodgeThank you so much for your wonderful review. We're thrilled to hear that you're happy with the care your mum is receiving. Our team works hard to ensure that all our residents feel well cared for and supported, so it's heartwarming to know that your mum is enjoying such a positive experience.
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Review of
Figbury Lodge
from Tracy M (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Such a lovely care home, very clean and modern. The staff are amazing and always happy to answer questions. There is a hairdresser here on Tuesdays and chiropodist on Thursdays once a fortnight lots of activities going on and a car park outside the home.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you so much for your lovely review. We're thrilled to hear that you're enjoying your experience with us. It's great to know that you find our care home clean, modern, and welcoming, and that our staff have been helpful and attentive.We're also glad that you've been able to take advantage of the various services we offer, such as the hairdresser and chiropodist, as well as the activities on offer. It's important to us that everyone has access to all they need for comfort and enjoyment.
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Review of
Figbury Lodge
from J R (Grandson of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been in Figbury Lodge for almost a month now. I am very pleased with the way dad is looked after; he seems happy and contented, and most of all, he is in a safe environment with great staff and a happy atmosphere. Thank you to all the staff who care for my dad. A huge pat on the back to
you all.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you so much for your kind words. We're delighted to hear that your father is happy, contented, and feels safe at Figbury Lodge. It's wonderful to know that the staff and atmosphere have made such a positive impact. We truly appreciate your recognition of our team, and we'll continue to provide the best care for your father. Thank you once again for your support and trust in us.
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Review of
Figbury Lodge
from C B (Wife of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
On the whole, we are satisfied with the service. My husband is a difficult resident mainly to due his frustration due to lack of mobility. We had had a number of issues, but now mainly been resolved.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for taking the time to share your feedback. We're glad to hear that, overall, you're satisfied with the service we provide. We understand that frustration can arise due to mobility challenges, and we truly appreciate your patience and understanding as we work together to address any concerns. It's great to know that the issues you faced have now been resolved, and we'll continue to ensure that your husband receives the best possible care. If you ever have any further concerns or need assistance, please don't hesitate to reach out to us.
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Review of
Figbury Lodge
from J G (Son of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We could not ask for a better care home for my mother during her last few months. All the staff, without exception, were not only caring but also polite, helpful and accommodating. The transition from hospital to care home and onward to the funeral directors was seamless and carried out with respect
and dignity. We would thoroughly recommend Figbury lodge.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for leaving us this really kind review about the care of your mother. It really means a lot to us and the team will be touched to read it.
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Review of
Figbury Lodge
from Brigette N (Wife of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Sadly my husband wasn't at Figbury Lodge for very long as he passed away in May, but for the few months he was there he was treated with dignity and respect and given the very best care. On my husband's passing, I felt I was supported by the whole team at such a sad time. I go back and visit now and
again and always feel welcome. Thank you to everyone.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for taking the time to leave us a review, the team really appreciate it. We are so sorry for the loss of your husband.
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Review of
Figbury Lodge
from Kath B (Daughter of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was admitted as a resident at Figbury Lodge to enable my husband and I some respite whilst taking a break. I cannot thank Figbury Lodge enough for the care my mum received during this period. The staff I feel went over and above to ensure mum's anxiety about being placed here (or any home) was
negated by their care, respect, and humility. Mum's last words whilst saying goodbye to the other residents were "see you again". I think this says and speaks for itself of both her and our experience.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for leaving us such a kind review about the care for your mum, I will pass your lovely comments on to the rest of the team.
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Review of
Figbury Lodge
from Mandy T (Daughter of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Some of the staff really cared, while others I felt were just doing a job. When my mum didn't eat I fed her, which is what a staff member could do as I can't visit very often. The rooms are lovely. I had to wash her drinking glass as it was dirty and she had the same one for several days.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for taking the time to leave us a review. I will pass your feedback on.
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Review of
Figbury Lodge
from J P (Daughter of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My dad has only been here for a few weeks and I feel very happy with his care. The carers are lovely and friendly.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for taking the time to leave us this lovely review about the care of your dad. Our team will be touched to read it.
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Review of
Figbury Lodge
from M G (Granddaughter of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
During the evening meal get-together, everyone was really friendly and made my nan smile and laugh. The carers seem to really get to know who they are looking after and make them feel at home.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for taking the time to leave us this lovely review, our team will be touched to read it.
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Review of
Figbury Lodge
from C P (Wife of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband came here in April and I have found that all the staff are very friendly towards him and me. He cannot talk very well and they are very patient in trying to understand what he is saying.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for leaving these kind words, the whole team really appreciate it.
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Review of
Figbury Lodge
from J H (Daughter-in-law of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father-in-law has been at Figbury for nearly 2 years. He is so happy here and well cared for. They treat all the residents as individuals, with dignity and respect. I could not wish for a better home.
Reply from Kim Harris, Home Manager at Figbury LodgeThank you for taking the time to write us this lovely review about the care of your father-in-law. The team will be touched to read it.
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Awards / Recognitions (6)
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