Care Homes Owned by Shaw Healthcare in Dorset

The staff were excellent during the whole period of my stay. Very polite and eager to make residents happy.

This is my mums second week at Figbury and for my mum, who has dementia, loves the social aspect and has made some lovely friends there. The carers are so lovely and caring and understands everyone's needs. My mum seems to be a different person in a good way

Figbury Lodge is an asset to Conford Heath. I have been very welcomed by all the staff, and everyone has the most beaming smile. I have never felt more safe. It is so homely and all the residents are lovely. Food is amazing, and it's easy to make changes.

My brother Ian passed away at Figbury Lodge in February 26. During the final weeks of his life he was kept very comfortable and treated with dignity. The family were also treated with kindness during all their visits.

I would like to say a very heartfelt thanks to the staff of Lark Ward especially Katie, David and Kelly. They cared for my Dad, Gordon in the last months of his life with compassion, dignity, empathy but with a touch of humour and banter that Gordon enjoyed. They were really supportive to our family and always had a smile. Once again, thank you.

The carpet was extremely stained and dirty in the room.

My Nan recently had a stayed at figbury lodge for 8weeks. she often told us when we went to visit that the carers were good to her and some staff felt like family and she enjoyed having a good laugh each day with them. She was very anxious when she first arrived at figbury but she soon settled. Would highly recommend this care home.

I would like to thank all The staff at Figbury you made my mother inlaw so welcome while she was there , she was sad to leave you and she would like to thank you all very much for all your support and looking after her

My mum Sheila has just spent 10 weeks in Figbury and we as a family have been very pleased with all the care she has received , she was very happy in there once she settled in , it is very clean and she was happy with the food . A special thankyou to nurse Ray who went out of his way to help her

Lives at figbury on a permanent basis this is his home where he thoroughly enjoys taking part in activities.His taste of food is catered for at all times.On every visit he appears happy with the care he is receiving.

Staff very happy and caring, and most welcoming to visitors.

As my Mum has only been in Figbury Lodge a few days, this is my first impression. Friendly, helpful staff and very clean throughout. The lovely large, bright room with on suite wet room makes my mum's mobility issues so much easier. The gorgeous enclosed grounds are a bonus for the residents.

Overall good care of my brother

Staff very helpful nothing is too much trouble nothing is to much trouble the care my mum gets is excellent the staff are very friendly caring and look after mum

Such a lovely care home, very clean and modern. The staff are amazing and always happy to answer questions. There is a hairdresser here on Tuesdays and chiropodist on Thursdays once a fortnight lots of activities going on and a car park outside the home.

My father has been in Figbury Lodge for almost a month now. I am very pleased with the way dad is looked after; he seems happy and contented, and most of all, he is in a safe environment with great staff and a happy atmosphere. Thank you to all the staff who care for my dad. A huge pat on the back to you all.

On the whole, we are satisfied with the service. My husband is a difficult resident mainly to due his frustration due to lack of mobility. We had had a number of issues, but now mainly been resolved.

We could not ask for a better care home for my mother during her last few months. All the staff, without exception, were not only caring but also polite, helpful and accommodating. The transition from hospital to care home and onward to the funeral directors was seamless and carried out with respect and dignity. We would thoroughly recommend Figbury lodge.

Sadly my husband wasn't at Figbury Lodge for very long as he passed away in May, but for the few months he was there he was treated with dignity and respect and given the very best care. On my husband's passing, I felt I was supported by the whole team at such a sad time. I go back and visit now and again and always feel welcome. Thank you to everyone.

My mum was admitted as a resident at Figbury Lodge to enable my husband and I some respite whilst taking a break. I cannot thank Figbury Lodge enough for the care my mum received during this period. The staff I feel went over and above to ensure mum's anxiety about being placed here (or any home) was negated by their care, respect, and humility. Mum's last words whilst saying goodbye to the other residents were "see you again". I think this says and speaks for itself of both her and our experience.