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Care Home Owned by Shaw Healthcare in Dorset

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Shaw Healthcare in Dorset

Only the locations & reviews in Dorset for Shaw Healthcare are showing below.

View the details of all 60 locations (with 2331 reviews) owned by Shaw Healthcare

Shaw Healthcare Locations in Dorset (1)

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1 Care Home owned by Shaw Healthcare in Dorset
Figbury Lodge

2 Mitchell Road, Canford Heath, Poole BH17 8US 

9.8 58 reviews
"Lives at figbury on a permanent basis this is his home where he thoroughly enjoys taking part in activities.His taste of food is catered…"   Read all 58 reviews
Location Type Care Home

Welcome to Figbury Lodge. At Figbury Lodge the team aim to run a service that delivers the type of care that they would want for their own loved ones. The service manager, team leaders, administrators, support workers, domestics, cooks, activities… Read more about Figbury Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 80 Rooms

Shaw Healthcare Reviews in Dorset (58)

9.5

Shaw Healthcare has a Group Review Score of 9.5 (9.521) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Shaw Healthcare must have a Review Score.

Overall Experience
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Reviewer Connection to Shaw Healthcare
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Review of

Figbury Lodge

from W H (Cousin of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lives at figbury on a permanent basis this is his home where he thoroughly enjoys taking part in activities.His taste of food is catered for at all times.On every visit he appears happy with the care he is receiving.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for your kind feedback. We are delighted to hear that he enjoys his time at Figbury and feels at home. It is wonderful to know that he takes part in activities and that his care and dietary…read more
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Review of

Figbury Lodge

from Michael H (Friend of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very happy and caring, and most welcoming to visitors.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for leaving us this kind review, we really appreciate it!
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Review of

Figbury Lodge

from Ellen A (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As my Mum has only been in Figbury Lodge a few days, this is my first impression. Friendly, helpful staff and very clean throughout. The lovely large, bright room with on suite wet room makes my mum's mobility issues so much easier. The gorgeous enclosed grounds are a bonus for the residents.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you so much for sharing your first impressions with us! We're so happy to hear that your mum is settling in well at Figbury Lodge. Our team works hard to ensure a welcoming and supportive…read more
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Review of

Figbury Lodge

from D M (Sister of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good care of my brother
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for taking the time to leave us a review.
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Review of

Figbury Lodge

from N S (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are brilliant here no faults whatsoever.
Staff very helpful nothing is too much trouble nothing is to much trouble the care my mum gets is excellent the staff are very friendly caring and look after mum
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you so much for your wonderful review. We're thrilled to hear that you're happy with the care your mum is receiving. Our team works hard to ensure that all our residents feel well cared for and…read more
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Review of

Figbury Lodge

from Tracy M (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely care home, very clean and modern. The staff are amazing and always happy to answer questions. There is a hairdresser here on Tuesdays and chiropodist on Thursdays once a fortnight lots of activities going on and a car park outside the home.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you so much for your lovely review. We're thrilled to hear that you're enjoying your experience with us. It's great to know that you find our care home clean, modern, and welcoming, and that our…read more
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Review of

Figbury Lodge

from J R (Grandson of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Figbury Lodge for almost a month now. I am very pleased with the way dad is looked after; he seems happy and contented, and most of all, he is in a safe environment with great staff and a happy atmosphere. Thank you to all the staff who care for my dad. A huge pat on the back to
you all.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you so much for your kind words. We're delighted to hear that your father is happy, contented, and feels safe at Figbury Lodge. It's wonderful to know that the staff and atmosphere have made…read more
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Review of

Figbury Lodge

from C B (Wife of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole, we are satisfied with the service. My husband is a difficult resident mainly to due his frustration due to lack of mobility. We had had a number of issues, but now mainly been resolved.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for taking the time to share your feedback. We're glad to hear that, overall, you're satisfied with the service we provide. We understand that frustration can arise due to mobility…read more
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Review of

Figbury Lodge

from J G (Son of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not ask for a better care home for my mother during her last few months. All the staff, without exception, were not only caring but also polite, helpful and accommodating. The transition from hospital to care home and onward to the funeral directors was seamless and carried out with respect
and dignity. We would thoroughly recommend Figbury lodge.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for leaving us this really kind review about the care of your mother. It really means a lot to us and the team will be touched to read it.
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Review of

Figbury Lodge

from Brigette N (Wife of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my husband wasn't at Figbury Lodge for very long as he passed away in May, but for the few months he was there he was treated with dignity and respect and given the very best care. On my husband's passing, I felt I was supported by the whole team at such a sad time. I go back and visit now and
again and always feel welcome. Thank you to everyone.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for taking the time to leave us a review, the team really appreciate it. We are so sorry for the loss of your husband.
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Review of

Figbury Lodge

from Kath B (Daughter of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted as a resident at Figbury Lodge to enable my husband and I some respite whilst taking a break. I cannot thank Figbury Lodge enough for the care my mum received during this period. The staff I feel went over and above to ensure mum's anxiety about being placed here (or any home) was
negated by their care, respect, and humility. Mum's last words whilst saying goodbye to the other residents were "see you again". I think this says and speaks for itself of both her and our experience.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for leaving us such a kind review about the care for your mum, I will pass your lovely comments on to the rest of the team.
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Review of

Figbury Lodge

from Mandy T (Daughter of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Some of the staff really cared, while others I felt were just doing a job. When my mum didn't eat I fed her, which is what a staff member could do as I can't visit very often. The rooms are lovely. I had to wash her drinking glass as it was dirty and she had the same one for several days.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for taking the time to leave us a review. I will pass your feedback on.
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Review of

Figbury Lodge

from J P (Daughter of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has only been here for a few weeks and I feel very happy with his care. The carers are lovely and friendly.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for taking the time to leave us this lovely review about the care of your dad. Our team will be touched to read it.
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Review of

Figbury Lodge

from M G (Granddaughter of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the evening meal get-together, everyone was really friendly and made my nan smile and laugh. The carers seem to really get to know who they are looking after and make them feel at home.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for taking the time to leave us this lovely review, our team will be touched to read it.
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Review of

Figbury Lodge

from C P (Wife of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came here in April and I have found that all the staff are very friendly towards him and me. He cannot talk very well and they are very patient in trying to understand what he is saying.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for leaving these kind words, the whole team really appreciate it.
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Review of

Figbury Lodge

from J H (Daughter-in-law of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Figbury for nearly 2 years. He is so happy here and well cared for. They treat all the residents as individuals, with dignity and respect. I could not wish for a better home.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for taking the time to write us this lovely review about the care of your father-in-law. The team will be touched to read it.
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Review of

Figbury Lodge

from D S (Grandson of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandmother has been at Figbury for over a year and it’s well looked after by the staff. The facility are very good. Always clean and tidy. Would totally recommend this home to anyone who has a family member in need.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you so much for leaving us a review about the care of your grandmother, the team will be touched to read this.
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Review of

Figbury Lodge

from Julia M (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident at this care home for almost a year and a half. He is happy, safe, and well cared for here, and is a very lovely environment to be in and visit. We very much enjoy attending the excellent activity sessions held by the activities coordinator who is exceptional at her job -
she is a gem to this care home. I have even been happy to bring along my children and our pets (dog, hamster, tortoise) to this home where I feel they are happy to see their Grandad being well cared for and enjoying being with the other residents. The only negative thing is that sometimes there is never enough care staff to meet the needs of the residents.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for taking the time to write us a review, we really appreciate it. We are so pleased to hear that your dad feels happy and safe here with us at Figbury Lodge. Your feedback will be passed…read more
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Review of

Figbury Lodge

from L R (Friend of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is only my second visit, therefore some boxes to cross are not applicable. I have been impressed so far, good cleanliness, warm and friendly staff. Excellent curry evening. Nice atmosphere, rooms good, wet room excellent, ample parking, security excellent.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for taking the time to leave us this lovely review, it really means a lot to the whole team.
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Review of

Figbury Lodge

from J F (Wife of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my husband has been at Figbury Lodge, the staff and carers have looked after him so well. I know on days when my husband wears a specific shirt who the carer is ! My husband loves his music and when he goes to activities, it brings out the best in him. I do see, first-hand, what staff and carers
do as I am there quite a lot. My husband and myself can't thank you all enough for your kindness and support! Only one small wish and that's a minibus to take a few residents out for an outing. I know this can be difficult and understand fully expensive.
Reply from Kim Harris, Home Manager at Figbury Lodge
Thank you for taking the time to leave us this brilliant review. We are so delighted to hear that your husband is enjoying our activities. Your feedback will be passed on.
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Awards / Recognitions (6)

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