Care Homes Owned by Shaw Healthcare in Worcestershire

We took a long time to decide on which care home to send my dad to, and this one stood out for the care we could see and hear from all the staff we met. Since then and always we have been welcomed and given full information on how dad is doing, not just in general, but individual incidents through the week. The love and care given to dad and the other residents is exceptional and we know we made the best decision for dad when choosing The Hawthorns.

I cannot praise the Hawthorns enough, fantastic care provided. Staff are caring, kind and treat my dad with respect, taking the time to get to know him - and he has a laugh with them. They always have time for my dad, always chatting to him, and from the moment he arrived he has seemed settled and content. Thank you for everything you do!

I live in Devon and can only visit once a month at most but on the couple of occasions so far that I have visited my mother who has dementia has always been clean, well fed,dressed and as comfortable as can be in the circumstances, thank you.

Couldn't ask for better care. Thank you to all at Hawthornes

My Husband has been a resident at The Hawthorns since July 2025. He is well looked after and has settled in well, he is happy and I feel he is in a safe environment. I am pleased with the care my Husband receives.

An amazing Christmas day. Staff went all out to make it a magical day for residents and visitors. Hawthorns staff are all excellent carers and nursing staff, the place runs so well from the top down. The nurses are informative and attentive, the carers all seem to know the residents differing needs, the kitchen staff supply great food for so many different dietry needs, the laundry staff keep the clothing and bedding etc clean, the domestic staff keep the place nice and clean. Well done all. The Hawthorns would be very hard to beat.

My husband has had difficulty in settling but has always been treated with kindness, even when he has been agitated and sometimes aggressive. I have always been informed of any problems and I am very impressed with the recording of even minor details. Not only do the staff and nurses treat my husband with respect but they have shown concern for me also during this difficult settling in period.

My father has been a resident in The Hawthorns since November 2024 , I am more than pleased with my father's care . On entering the home I'm always greeted by the wonderful reception team and also made to feel at home , I always find my Dad clean and tidy , this would mean a lot to him as cleanliness and hygiene has been a must fir him throughout his life . Staff seem to have time to talk to him and are always receptive to mine and my mothers wishes , all in all we couldn't ask for better care , a big thumbs up to The Hawthorns.

The Hawthorns Nursing Home is kindness, caring and love because that is exactly what my Mum has been given since arriving there 10 weeks ago. She is treated like a queen and is given dignity and choice every day. Mum loves it there - it's like one big family and that is everything. We as a family have been supported and continue to be knowing that we are always listened to and included. Mum has made many friends amongst the residents and their families and is always eager to share her news of them with us. There is a lovely garden which Mum enjoys sitting in and many activities to join in if she wants to. She has already visited my brother in using the minibus - something she hadn't been able to do for over 2 years. Mum is happy - so we as a family are happy - and that is worth everything.

My friend has dementia, I visit 1 or 2 times a week, the staff are fantastic and she seems very happy.

My husband is quite happy here - sometimes he is frustrated but that is to be expected - it's a difficult situation for him after such an active life - he misses his customers to chat to! He is pleased with how he is treated by the staff.

My son is looked after really well and has a good relationship with staff. I can speak to nurses and management if there are problems and they are quickly resolved. It is a happy environment. I was so impressed at the weekend when all residents had to be evacuated which was done in a calm and efficient way, the staff and management all came in to help they were excellent and professional, A big well done to all. We have been to other care homes and this is the best.

Calm and relaxed atmosphere. Residents seem happy and content. Staff friendly and helpful.

I cannot fault this care home in any way. The staff are so friendly, and all go out of their way to be kind and patient; all have a high level of understanding of complex health needs, always providing a person-centred approach. My father was treated with the utmost dignity throughout his palliative journey. He had a homely, spacious bedroom with an ensuite shower room. He loved spending time in the garden looking at the flowers and birdlife and participating in activities, especially painting. We cannot thank everyone at Hawthorns enough and consider them all an extended part of our family.

A truly caring and supportive nursing home with dedicated staff, treating the patients with dignity and love, with clean, well-equipt rooms to relax in and in a safe, secure environment. Delicious home-cooked food with good choices. Lovely gardens to sit outside in the good weather. Very approachable management with an open door at all times. Excellent value. A perfect choice.

Hawthorns is a friendly clean home with a calm atmosphere where team work with nursing, caring, cleaning, laundry, and catering ensures the best for its residents

Really nice feel within the home and felt very relaxed. The care provided to my father was very professional and compassionate and the carers are looking at his well-being. Very happy with the overall feel and care provided within the home.

I believe going to care is too personal to recommend. During my wife's stay at the Hawthorns, the staff made every effort to ensure that she was treated with respect, kindness, compassion and love. "She was like a sister to me" was what it said and she was treated equally the same. During her final days, professional nursing care was of the highest standard. I'm forever grateful.

Fantastic and very caring staff and management.

My husband has early-onset dementia, so I was not expecting to use a care home for someone in his 50's. However, I cannot speak highly enough of the staff and the care given. I am always kept fully informed of how he is and the care he is receiving. I know that my husband has challenging behaviour, but he is always treated with care and respect. I can only speak highly of The Hawthorns.