Care Home Owned by Maven Healthcare One Ltd in Suffolk

home than investing in the training of staff or care of the patients. We recorded several concerns and complaints over the years for our relative, and most recently we became increasingly alarmed at the use of agency staff who were inadequately trained on first aid and patient safety. I would urge anyone needing to send their relative into care to avoid this place, which has a very poor reputation in the community for good reason.

and have pure compassion in what they do. I would recommend North Court to anybody that wants to have that family feeling experience and live in a spacious clean environment.

the entertainment in the lounge. She screamed a lot whilst being assisted. The music was incredibly loud which upset my aunt but we stuck it out. I then left and my aunt was waiting to be taken back to her room. I think my aunt spends a lot of time in her room.

and attentiveness they show is simply outstanding. Every member of the team - whether it's the nurses, carers, activities coordinators, or kitchen staff - treats Mum with dignity, patience, and genuine kindness. It truly feels like a second family.
The home itself is bright, clean, and inviting, with beautiful communal areas and comfortable rooms. Mum's living space is always tidy and personalized, and she feels truly at home there. She especially loves the garden and the regular activities - from music sessions to crafts and gentle exercise, there's always something meaningful to do. What's meant the most to us is seeing Mum happy again. Her health is being well managed.

in any way. Every member of staff was always polite and acknowledged us and we could visit whenever we wanted. The activity coordinators were excellent and again included us. I also noticed that on occasions such as Xmas the staff all went above and beyond to make it very special for all the residents, the home was decorated beautifully. I have since recommended this home to people who have asked me about and I seriously couldn’t have received any better care for my Aunty it was outstanding and I can say with confidence I highly recommend the home.

with him, best thing we have done. Thank you so much to all the staff at North Court.

providing them with the assistance and support they need, giving the positivity with every task and telling the residents they are doing well and they are proud of them when the residents complete activities and everyday tasks. Really recommend this care home if you're looking for a home for your loved one, not a single bad word to say about the care home, absolutely incredible!

had been for five weeks previously. I'm not sure how we would have felt should she have recovered and gone on to live in the home as the environment is very dated and in need of modernisation. I cannot comment on the facilities and activities as she was bed bound.

would be beneficial.

and is very poor.

4 pm when I collected him and took him home. The home should be closed down. I wouldn't leave my dog there.

are being met without compromise. I will happily recommend North Court Care Home.

make everything so much more difficult for the staff.

and its staff enough. A most sincere thank you to you all.

The laundry service is excellent. One doesn't wish for your loved one to go to a care home, and while I was reluctant at first, am quite satisfied.

and helped us as a family to cope with a very dark sad time. The medical and day-to-day care was done with genuine care and concern. The home is efficient and clean and has a happy atmosphere with nothing being too much trouble this includes all staff from housekeepers and cooks to office and kitchen staff, they all work as a team to make life happy and interesting for their residents and wrap their arms around the families.

with us.