Care Homes Owned by Maven Healthcare One Ltd in Cleveland & Teesside

The staff are extremely helpful, and the home has a lovely ambience. The residents all seem happy and well cared for. The rooms are a bit tired and could do with a coat of paint. Overall very good. Also front entrance has had cigarette packets on the flour for a good few days

One of my relatives currently lives here. They are treated with immense kindness and care. The staff always have their best wishes and dignity at heart. When I visit, I am treated with the same kindness and respect from all of the staff and colleagues. The environment is warm and welcoming. Even when my relative is taking part in activities, there is always an invite extended towards the families of those within the care home. There is a different type of activity for everyone even those with limited mobility. The residents are in the heart of each member of staff and colleagues. There is no one left out or alone. Every member of staff knows the residents families, which makes it easier to interact and communicate with the home.

I visit the home regularly to visit my family member I am always warmly welcomed and my family member is always well looked after and she is extremely happy here. The manager is always visible and friendly and the staff are always happy to help. The home has a very homely and clean with a very safe feeling and I'm pleased this is where we picked

My mam has been in the care home for 16 months. She has previously enjoyed all the activities and events the home up until recently, when she is very poorly unable to do so now. The care staff and manager have been very empathetic to our situation and have offered to get us support in this very upsetting time. Thanky you.

Fountains Court is a lovely homely welcoming care home and well deserving of their latest CQC rating. Staff are supportive polite and proffessional will help with any concerns or issues. Residents are happy content, they are fed delicious meals and everything inbetween. There is lots of spaces to sit and relax or just sit in their own private rooms. Well done everyone.

My mother became full-time care on 13/4/25. Previously, 2 weeks respite on 3/3/25, then 4 weeks short term. We are so pleased that my mother is extremely happy and well cared for. The staff are wonderful/amazing.

The care home is excellent. My family and I have full trust in the facilities and the care staff. The level of care is very good, and all the staff are caring and approachable. The home has a nice atmosphere, and all the residents look warm and well cared for.

My aunt was cared for at Fountains Court for 4 + years and was extremely well cared for with lots of activities etc. Sadly, she died in February, but her end-of-life care was excellent. She had a dignified, peaceful death and was surrounded by loved ones. The manager could not do enough for her or the family, and the night nurse was amazing, along with the rest of the staff. Thank you for caring for her and attending her funeral.

My mother recently moved into Fountains Court. The care is excellent, staff are very attentive and caring. Nothing is too much trouble at all. Mum has settled in very well, we are very pleased with the home. It has exceeded all of the family expectations as Fountains was our choice of care home.

Fountain Court is a first rate care home which is a real home from home. Our mother is very happy and well cared for by the superb staff who all work very hard in the caring environment.

My mum has been a resident at Fountains Court for over a year now and is really very happy and content there. It is quite unbelievable the difference in her as she arrived there in a not very good state and now she is back to herself, like she was a good few years ago, in fact mum is having so much fun. She is up dancing when the music is on, plays bingo and other games, has her hair done by the hairdresser there, has lots of friends and keeps them laughing. All this is due to the amazing, caring staff and management who deserve a big thank you!

The care home was decorated beautifully for Christmas, with songs and carols for the season. There were lots of activities for the residents but also quieter spaces for rest and relaxation. The management is very knowledgeable and helpful; nothing is too much trouble. All of the care staff are friendly and approachable and they take time to get to know each resident's requirements, and they truly care.

All the staff are very professional and very friendly. It is good to know that my dad is getting looked after.

My husband was admitted into Fountains Court on the 9th of September 2024. Me and my sons'and daughter are so happy he is in here, no complaints at all.

Our mum has been a resident for over a year now. She is happy and settled here. The care that she receives is excellent from both the care staff, activities ladies, and the admin staff. Nothing is too much trouble and the care is delivered in a caring and compassionate manner. We feel confident that mum is in a safe and caring environment at a difficult stage in her life.

Overall I am satisfied with the care my mum receives. It would be nice though if the new owner was available to be able to air my views, as I think he could make a lot of advantageous changes for the residents e.g. to provide a minibus so residents can be taken for days out. At present the staff and family members of residents rely on fund raising!

Went to the garden party on Saturday 22nd July 2023. The staff were very involved with the residents. Very clean home, but maybe needs an update (ie. carpets). A very organised event to raise money for the resident's fund, but the staff, including the manager. Nice to see such dedication.

It might sound ridiculous to put excellent for every category but I never wanted my mother to go into a home ever. I thank our lucky stars she ended up at Fountains Court. The staff show so much love towards her from the manager to the tea lady, they are incredible people, and so many stimulating activities and wonderful surroundings make for a fantastic place to live your final days.

My Dad is quite a private person and very particular about certain things but staff have got to know him and go out of their way to meet his needs. This has brought a lot of reassurance to my family. We are still adjusting to the fact that we don’t have to take responsibility for all of Dads care needs and even though we must drive the staff mad with many questions, they are always responsive and constantly reassure us. I would highly recommend this home

This care home provides excellent care; however, there are problems regarding laundry, mainly underwear items relating to residents that are not being returned - even though they have been labelled by family. Also, could provide more activities for residents as they seem to spend a lot of time sleeping through the day.