Care Homes Owned by Maven Healthcare One Ltd in Merseyside

An outstanding Nursing Home, spotlessly clean, serene environment, excellent staff, provided end-of-life care for my brother, battling cancer and disability, which made his care complex. Management/supervision is totally professional and the ethos starts at the top with the exceptional manager, Heather. The nurses on the floor were exceptionally professional and experienced. The carers so kind and helpful, Ricci and Michelle were always on hand to intervene and assist where necessary. Their empathy and support also extended to me. I find solace in my grief and loss in the knowledge that he was cared for and comforted by an amazing team of staff.

the home is always clean.

An ethos of excellence . An experience second to non. Eased, explained and led through End of Life. Thanks Team. Helped me out of the whole .............................................................

Heather and Becci provided a safe haven and I thank everyone at Byng House from the bottom of my heart.

The management team kept me informed of everything I needed relating to the care of my mother to know at all times.

However, I honestly cannot fault the care given at Elm House. The staff are lovely and look after my mum so well. And a family we cannot thank them enough.

'Thank you' seem to be inadequate words to truly express our gratitude for the loving care, compassion and professionalism of every member of staff at Byng House. Our much loved father was admitted for end of life care after being cared for at home for many months. We were anxious and hesitant about this. Within a very short period of time we realised it was the best decision we could have made. His care was exceptional, we have only positive comments for all aspects of his care and will be eternally grateful to the team that carried us through this very difficult and challenging emotional time.

The support & care that my brother received from all the staff at Byng House was outstanding. It was evident that the excellent management of Byng House reflected is all departments. All members of staff were cheerful, supportive & relaxed in their approach to my brother's care.

I would like to say thank you for all the care and support and friendship I received during my 6 week stay at Byng House. From arriving feeling very weak and greatly under weight to when I was discharged, feeling really well and having regained a substancial amount of weight and energy. Thanks to all the good food each day. I would like to express my deepest thank you to all the staff who helped and cared for me during my stay.

For two months Dad actually got better and enjoyed talking to staff, having meals in his room and the restaurant, and going to a concert. Then the cancer symptoms worsened and he was re-admitted to hospital. But the following day he returned to Byng House where he was looked after with great skill, and where he passed away peacefully and surrounded by his family a few days later. We will always be grateful to Byng House for providing truly transformational healthcare for Dad, enabling him to be happy despite an enormously challenging illness.

Mum was transferred from the hospital to Byng House for palliative care after a major stroke. As a nurse myself, I have never come across anywhere like Byng House. So many exceptional human beings working together in one place is so rare, including domestics, kitchen staff, laundry staff, admin staff, nursing staff and carers. Mum was reviewed by a palliative care nurse so that her needs could be met swiftly and appropriately. Mum was kept free of pain and comfortable. Care was delivered with dignity and compassion. It was comforting to know mum had the best care, in a peaceful environment. A bed was put next to my mum's so that I could be there at night. This enabled us to be there when she passed away peacefully at 1.50 am. We have 'peace of mind' knowing Mum was in the right place, at the right time, with the right people. We will always be eternally grateful to the Home Manager and her exceptional team, who were comparable to angels when we needed them the most.

I can not explain the complete satisfaction I have experienced with the care and dedication that every member of staff at Byng House has given to my mum. I will be forever grateful for the care that they gave her, allowing me to go home knowing that she would be comfortable and well looked after. The team worked together to make everything comfortable and good fun with their fabulous entertainment. Best wishes to them all for 2025.

My mother was in Byng House following discharge from the hospital. From first, going to view the place to when my mother went in, you could tell she was going to be cared for well. You hear so many stories about homes but Byng House, from my experience, is the exception to the rule, all the staff were great from the start and treated my mother with the care, compassion and dignity she deserved. The room was clean, and modern, nothing was too much trouble, food good. They even took time to ask how I was doing, and would happily make time for a chat or answer any of my questions. Whilst not able to partake due to her condition, there is a nice dining room and also organised activities. If ever a loved one has to go into a home then this is where I would want them to go.

It should be a beacon and example to all the NHS, whether this be hospitals, rehabilitation or care homes.

My father ( Des ) was discharged from hospital and spent his last couple of weeks at Byng House. As a family we always thought we would keep my dad at home but in his final days his nursing needs were too great . All the staff I met were kind and compassionate . They treated my dad with respect and made time to keep us updated . We could visit at any time and were always made very welcome . The care was second to none. My dad's passing was dignified and I felt really supported at a very difficult time . My dad was treated as an individual and although he was only there a short time I felt staff really got to know him . I knew that my dad was well cared for. My dad unfortunately couldn't take part in any of the activities or therapy as he was too poorly but I did observe lots of interactions with staff and residents. I can not thank Byng house enough. You only get one chance to make a death a positive experience and they did this perfectly . Amazing home and amazing staff .

Outstanding staff. The level of care should be the benchmark for all care homes in Britain. I cannot praise the whole team enough. My mum was so happy and well looked after. I cannot thank and praise you all enough. Many thanks.

Care for mum's needs.

With love.

My husband was satisfied to be at Byng House. He found the staff to be available when needed. Loved having a television in his room and the view of the promenade from his bedroom was enjoyable for him.

Every member of staff in Byng House was wonderful with my husband, he had gold star care from them all the weeks he was there, his comforts and health were well looked after. I and the rest of his family are so grateful for the wonderful work you all do and for all your caring and kindness. My husband is now at home with me, hope I come up to your standards, with love from the family.