Advinia Healthcare Ltd in Norfolk | 1 Care Home

Review of
Woodstock
from D H (Daughter of Resident) published on 19 February 2026 Submitted via Website • Report

Overall Experience

On every occasion I have visited my Dad the staff have been pleasant and welcoming. My Dad seems very happy and has also made friends with other residents. Although sometimes we have experienced a bit of a wait to be let in, because staff are busy. They always ensure we have signed in. We cannot fault

the security of staff and residents at the home. My Dads room has always appeared clean and comfortable and odour free. We always get offered tea/coffee with a biscuit when we visit. The staff are always very friendly attentive and ready to answer any questions we have regarding our Dads health and well being. Personally, my family and i are very happy with the care my Dad is receiving.

Reply from Jo Land, Registered Manager at WoodstockThank-you very much for your review. Your feedback is really important to us as we strive to maintain the very highest standards throughout the service

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Review of
Woodstock
from Geoffrey L (Husband of Resident) published on 5 February 2026 Submitted via Postal Card • Report

Overall Experience

I like to see my wife as often as I can, and always greeted with a friendly smile by staff. Very impressed, always spotlessly clean. My daughter and myself are pleased with the way she is cared for, and my wife says she'd happy living there. The food is very nice. We think it's a care home to be proud

of. with excellent management in a pretty well kept location.

Reply from Jo Land, Registered Manager at WoodstockThank-you very much for your review. Your feedback is really important to us as we strive to maintain the very highest standards throughout the service

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Review of
Woodstock
from Anita L (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

Mum moved to Woodstock last year from another care home. On the whole she has settled well. Her advancing dementia is coped with brilliantly. The staff are so supportive to both Mum and the family.
Mum is often reluctant to participate in home activities but is always encouraged to do so.
We

are more than happy with mums care

Reply from Jo Land, Registered Manager at WoodstockThank you for your review, it is great to hear that your mother is settled at Woodstock and you feel supported by our staff.

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Review of
Woodstock
from L W (Stepdaughter of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

My step dad is in your care. I visited today with my mum. I work in a care home myself and was surprised that there was no receptionist to greet us. Nobody asked us to sign in so that you knew we were in the building in the event of a fire. It was afternoon tea time when we arrived. The tea and coffee

looked horrible. My step dad was dressed in a dirty top. His glasses case was on the window cill with no glasses in them so who knows where they are! The care staff just said they've probably ended up in the laundry as that happens all the time! Not good enough. His room smelt of urine and the bed was unmade. The home wasn't very welcoming at all and needs a good refurb. There is was also a fire door wedged open, how do you practice fire evacuation? I spoke to a few residents who seemed happy but sometimes it's just the little things parking bad as well. Dining room in darkness not very welcoming. No menus on display showing what they were having to eat today.

Reply from Paul Lawson, Head of Sales and Marketing at WoodstockThank-you for your feedback which is vital to us as we strive to maintain the very highest standards throughout. We extend our apologies if we didn't meet your expectations and would welcome the opportunity to chat to you in person because some of the comments you have raised do not coincide with the actual circumstances during your visit. Please pop into the office and allow us the opportunity to assist you by a) explaining our door entry system and magnetic door openers b) sharing the detailed staff notes from the day of your visit c) investigating any remaining issues and providing resolutions. It is always our objective to ensure that every single resident and family member has a positive, happy and comforting experience however on some occasions we do need to defend our service if we feel that the review isn't a fair reflection. We hope to see you soon and are always here to assist. Best wishes

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Review of
Woodstock
from Mark N (Son of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

This journey has been difficult for my self and partner as i live so far away , however my mum was in woodstock at first and unfortunately passed away and the staff was very caring towards mums needs and when she was passing.my dad is 94 and is quite demanding and most of the staff have been great i

have to mention kerry & jo also sunny and believe paul have been great, every time dad is poorly or has a fall they contact me straight away he loves the food the home is dated could do with a refurb ,also i do believe
it is quite expensive, how ever i am pleased dad is there thank you for every thing you do guys i really appreciate it

Reply from Jo Land, Registered Manager at WoodstockThank-you for your lovely review. We are in the process of refurbing the home and grounds. We will pass on your kind comments to the team.

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Review of
Woodstock
from R B (Husband of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

I felt the need to. give this review in recognition of all the staff in making Pauline's transition from our home into Woodstock ,it's been a challenging month for Pauline and myself and will continue to be with her illness but myself and our family have been pleased with the dedication ,professionalism

and care given to myself and Pauline .
Every member of staff from the maintenance man ,chefs ,cleaners ,laundry ladies and carers have supported me personally and continue to do so .I feel the need to mention a few who I would like to praise Ceri ,who from day one has built a professional bond with me ,listening to my queries and supporting with changes as required,Karina for her love and energy ,Lucy bubbly caring and considerate ,Anna and Laura both professional and caring
Finally to the two chefs whose food is of the highest quality and served with dignity and passion .
I hope you can pass this on the team
Regards Rod and family

Reply from Jo Land, Registered Manager at WoodstockThank-you very much for sharing your positive experience and we are delighted to have helped support your relatives and your family through the transition into Woodstock Care Home. We will pass on your kind words to the team. Best wishes

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Review of
Woodstock
from S H (Nephew of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

Both my uncle and auntie are resident at Woodstock. I only am able to visit weekends, so I do not get to see the managerial and admin staff. I do see the day care staff and I am pleased to say they are always happy and attentive, and always offer me a cup of tea! Food is plentiful and of good quality.

It's nice to see that efforts are made to keep the residents entertained with various activities in particular the pet visits always bring joy, I see lots of smiley faces in the photo's.

Reply from Jo Land, Registered Manager at WoodstockThank you very much for your review. Your feedback is really important to us as we strive to maintain the very highest standards throughout the service. We are very pleased that you are reassured that your auntie and uncle are being well cared for. We send our very best wishes

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Review of
Woodstock
from S B (Niece of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

As the niece of residents at Woodstock Care Home, I've been really pleased with the level of care and attention provided. The staff are consistently kind, professional, and genuinely caring, which gives our family great peace of mind. What stands out most is the variety of activities available to residents.

There's always something going on to keep them engaged, active, and social - from creative sessions to group games and events. It's wonderful to see my aunt and uncle involved and enjoying themselves in such a supportive environment. I would definitely recommend Woodstock Care Home to other families looking for a safe, warm, and engaging place for their loved ones.

Reply from Paul Lawson, Head of Sales and Marketing at WoodstockThank you so much for sharing your positive experience at Woodstock. We are thrilled that you are so pleased with the service and care that your Aunt and Uncle receive, and it's fantastic that they are enjoying the activities and events. Best wishes

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Review of
Woodstock
from Carole N (Sister-in-law of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

My Relatives have been residing at Woodstock since February of this Year. It has been a difficult time for them in adjusting to everything that they knew being turned on its head.
The Staff one and all are very Special they work tirelessly to attend to the Comfort and Wellbeing of all the Residents

sometimes in very trying circumstances. I know my Relatives have settled there because of the unwavering Support the Staff give to them. Everything they need or want is catered to.
From a Relatives point of view it means that I can rest easy in the knowledge that they are being cared for as if they were the Carers own Relatives it is very comforting. So a big thankyou to everyone you have made my life a lot easier.

Reply from Paul Lawson, National Sales Manager at WoodstockThank-you very much for sharing your positive experience and we are delighted to have helped support your relatives and your family through the transition into Woodstock Care Home. We will pass on your kind words to the team. Best wishes

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Review of
Woodstock
from C T (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

Mum has been at Woodstock for nearly a year now with advanced Alzheimer's, it's awful watching her disappear. The staff are very caring, so I feel Mum is really well looked after and treated with respect. They all know her well and show affection for her, which is very comforting. What a very difficult

and skilled job they have, caring for people with dementia, but they do it well, and with a smile.

Reply from Jo Land, Registered Manager at WoodstockThank you very much for your review. Your feedback is really important to us as we strive to maintain the very highest standards throughout the service. We are very pleased that you are reassured that your mum is safe and being well cared for. We send our very best wishes.

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Review of
Woodstock
from M G (Son of Resident) published on 6 December 2024 Submitted via Website • Report

Overall Experience

My father has been a resident at Woodstock since April. From my experience, the staff have been really supportive to my mother and I. They helped my father settle in and kept me informed. They have been good in understanding the difficulties in moving from self-funded to financial support from NCC.

The building does look dated but is kept clean. Rooms are the same, dated but clean. I cannot comment or the food not having tried it myself. Security is OK for residents. The chances of a resident working out the door code is low. I would prefer to see a swipe card and pin code system mitigate against this risk.

Reply from Paul Lawson, National Sales Manager at WoodstockThank-you very much for your review. Your feedback is really important to us as we strive to maintain the very highest standards throughout the service. We are very pleased that you and your mother feel supported and reassured that your dad is safe and being well cared for. We send our very best wishes.

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Review of
Woodstock
from Brenda F (Regular Volunteer) published on 27 November 2024 Submitted via Website • Report

Overall Experience

I visit Woodstock on a fortnightly basis with my therapy dog, Larry. We are always greeted by the activities coordinator who, like the other day staff are always pleased to see us.
Most of the residents enjoy a cuddle with Larry and its lovely to hear about their pets. The day staff that I encounter

engage with the residents and there is a notice board displaying activities throughout the week.
I understand that the manager is making changes to the gardens in time for the warmer weather when the residents can sit outside, however at the moment this is work in progress and some lovely plants and trees have been removed to make way for the new design. The gardens and those areas which have been left for wildlife are a haven for birds, butterflies and other wildlife.
My ratings for Woodstock are based on my experience of fortnightly visits. I have virtually no contact with management, hence my one star rating.

Reply from Paul Lawson, National Sales Manager at WoodstockThank you for your review and for all that you do for the residents in the home. Best wishes.

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Review of
Woodstock
from Mike B (Husband of Resident) published on 22 October 2024 Submitted via Postal Card • Report

Overall Experience

Good

Reply from Paul Lawson, National Sales Manager at WoodstockThank you very much for your review and high ratings. Best wishes.

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Review of
Woodstock
from J K (Husband of Resident) published on 16 September 2024 Submitted via Postal Card • Report

Overall Experience

Friendly staff. Kitchen excellent. Parking difficult.

Reply from Paul Lawson, National Sales Manager at WoodstockThank-you very much for your review of Woodstock Care Home. Best wishes.

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Review of
Woodstock
from J W (Next of Kin) published on 14 August 2024 Submitted via Postal Card • Report

Overall Experience

In general the home is satisfactory but needs modernising and gardens need more attention. The front of the building is very difficult for parking when visiting. There has been a new manager for a while and small changes have been noticed for the better. Still not enough carers when my aunt pushes her

buzzer for help, can be over 30 minutes before a carer comes which is not satisfactory as she cannot weight bear and has been occasionally forgotten for her meals.

Reply from Paul Lawson, National Sales Manager at WoodstockThank you very much for your feedback and for recognising some recent improvements implemented by the Home Manager. We do apologise if you sometimes have difficulty parking. We are currently cutting back some bushes in our small car park to create more space for visitors so hopefully this will help a bit. We have a wild garden area at Woodstock which was becoming overgrown due to a recent changeover of maintenance manager but now that our new colleague is a month into the role we are glad to say that he has brought this back to a good standard and the next area on his agenda are the grounds. Having looked at our PCS records we cannot see an occasion where your Aunt has missed meals and we would be happy to discuss this with you and share the records if you can pop into the office on your next visit. Similarly, our records show that when your Aunt presses the call button the team are averaging around 1 minute to attend. Thanks again for your feedback and we send our very best wishes.

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Review of
Woodstock
from Ernie H (Son of Resident) published on 5 June 2024 Submitted via Postal Card • Report

Overall Experience

Very happy to find a home that my mother is happy in. She is very much 'at home' and comfortable, especially with the standard of care and attention she receives from the wonderful staff at Woodstock. I have nothing but praise for them in every respect.

Reply from Paul Lawson, National Sales Manager at WoodstockThank you for your review and it is great to hear that your mother is happy at Woodstock. We will pass on your kind words to the team. Best wishes.

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Review of
Woodstock
from R M (Friend of Resident) published on 16 May 2024 Submitted via Website • Report

Overall Experience

Having visited my friend many times, there has not been any occasion when all the staff have not shown dedication and kindness to all the residents even, on occasion, under difficult circumstances. The activities are planned to be inclusive and interesting for all and each resident is given an opportunity

to decline, participate or watch, thus allowing everyone a chance to have life-enhancing experiences and things to look forward to on a daily basis. There is always a feeling of positivity in the home and most importantly each day brings something to live for. Thank you to all the dedicated staff.

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Review of
Woodstock
from Adrian H (Son of Resident) published on 27 April 2024 Submitted via Website • Report

Overall Experience

My mum was discharged to Woodstock in February 2024 from hospital, following the early stage of a late-onset Dementia diagnosis.
During Mum's short 6 week stay, she was treated with the utmost respect by all the team at Woodstock, in a friendly caring environment. The caring staff went above and beyond

with Mum's needs, and also for our visits.
Woodstock provides a clean environment with excellent food, all freshly prepared on-site to cater for every taste. Mum had her own room, with en-suite facilities, personal items and furniture welcomed.
Lots of activities were available, regular and well organised to involve all those who wished to join in. Singers, live bands, and amazing animal visits that Mum enjoyed so much.
Woodstock always kept us informed and updated on Mum's situation as she settled into new surroundings.
We wish to express our heartfelt thanks to all at Woodstock, truly a great team of caring and compassionate people.

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Review of
Woodstock
from Vivian A (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report

Overall Experience

My mother has been at Woodstock since August 2021. The staff have been absolutely amazing in the care they give to my mum. Mum has ongoing health needs and the staff have gone above the call of duty to help her at all times. I can’t praise the staff enough for all the activities they have throughout

the year. Mum has been very happy since she moved into the home. It’s a huge relief to know that mum is being taken care of by kind and professional staff.

Thank you so much.

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Review of
Woodstock
from Jenny W (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report

Overall Experience

My mum was discharged to Woodstock from hospital after breaking her hip earlier this year. She was welcomed by the very warm and caring staff there who never failed to impress me with their kindness. The home is always clean, the food is excellent plenty and of it. The staff are quick to get medical

attention if needed and always keep me informed. I am always welcomed when visiting and get regular updates on how mum is. Mum's dementia coupled with her sometimes quite severe anxiety can be distressing for her but the lovely staff are always there for her with their kindness and care to alleviate her worries. Nothing is too much trouble for the staff, they are just a wonderful group of dedicated caters. Mum enjoys the activities and loves to see dogs when they visit. She always tells me how she loves the staff and how kind they are. Thank you Woodstock Care Home.

Reply from Paul Lawson, National Sales Manager at WoodstockThank-you for your lovely review. We are delighted that mum feels so happy and at home at Woodstock and that you and the family are so reassured. We will pass on your kind comments to the team. Best wishes.

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Care Home Owned by Advinia Healthcare Ltd in Norfolk

Advinia Healthcare Ltd Locations in Norfolk (1)

Advinia Healthcare Ltd Reviews in Norfolk (41)

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