Care Home Owned by Advinia Healthcare Ltd in Lincolnshire

Thank you so much for your kind review. It is a pleasure to support Dad here at Madeira House. He is a great character and well loved by all here!

Thank you very much for your review and we are delighted that your dear dad has settled in so well. Best wishes.

Thank-you very much for your feedback which is vital to us as we strive to maintain the very highest standards throughout our services. It is very concerning to us to read your review as it is not the usual type of feedback our Care Home receives however rest assured that we will investigate fully and respond to you in person. We apologise if your experience did not match your expectations. In the meantime please do not hesitate to get in touch with us directly. Best wishes.

Thank you sincerely for taking the time to share your positive views about Madeira House. We are thrilled to hear that you have noticed all the changes and renovations that have been happening and we look forward to sharing more with you. The uniforms will be something we can hopefully improve on soon. Your kind words truly warm our hearts. Thank you again.

Fantastic to hear that your mum feels so much at home. Thank you very much for your review and for attending the recent meeting. Family's feedback is essential to us as we strive to provide high standards throughout the service and we are glad that you can see our improvement action plan taking shape. Best wishes.

Thank you for your review and feedback. We apologise for the delay in the refund which has now been processed and paid into your account. We appreciate your kind words about the staff, who all extend their ongoing sympathies on the recent loss of your father. Best wishes to you and the family.

Thank you for your kind review. It was a pleasure for us all to be able to assist you in your recovery and rehabilitation. Thank you for recognising the fantastic and hard work all the staff do here at Madeira House. We all wish you the best. Thank you again.

Hello and thank you so much for your review and kind comments. It is a privilege and pleasure to support your dear mum at Madeira House and we are absolutely delighted that you and the family are so pleased with the care provided, with the staff team and with our wonderful manager. Most importantly it's fantastic that Mum is so happy and content living here. We strive to create a home from home so hearing your feedback certainly makes it all worthwhile. On behalf of the whole team, thank you again and best wishes.

I would like to thank you so much for your kind review, I am greatly saddened that this is a choice I have had to make and a choice which was not easy to make. However, I am confident that the new manager will continue with all the hard work and care that has taken place over the years and the staff are amazing and will continue to care for and support our residents in the best way they can.
kindest regards.

We are happy that you had a pleasant experience with the home manager and staff at the home, they are dedicated to making sure that your uncle is comfortable and is provided with an excellent level of care during his stay, so they will be glad to hear your positive response. Thank you for your kind words.

Thank you for your very kind review. We are delighted that you are happy with the team, communication and care. I will ensure your comments are passed on to the home and team.