Advinia Healthcare Ltd in Lincolnshire | 1 Care Home

Review of
Madeira House Residential Care Home
from Z D (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

Christmas in a care home is never easy. Mm was made to feel included in all the activities. We were able to spend the day, have lunch with mum. Staff are kind and polite, nothing seems to be a problem. Any concerns are met and dealt with by the home manager.

Reply from Philip McAllister, Customer Relations Manager at Madeira House Residential Care HomeThank you so much for taking the time to share your experience. You're absolutely right, Christmas in a care home can be an emotional time, and it means a great deal to us to know your mum was made to feel included and part of the celebrations. We're so pleased you were able to spend the day together and enjoy lunch as a family. Your kind words about our team and the support from the home manager are truly appreciated and will be shared with everyone. Thank you for trusting us with your mum's care, it really does mean a lot to us.

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Review of
Madeira House Residential Care Home
from Penny D (Sister of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

My brother has had a short stay in Madeira House whilst he was assessed for appropriate care.
Unfortunately Madeira could not fulfil his nursing needs, but I would recommend this Care Home for its safe, clean and friendly environment. Julie and her staff went above and beyond to assist and provide

my brother and myself with peace of mind and lots of advice for his future well being.
I cant thank them all enough.

Reply from Jack Titterton, Home Manager at Madeira House Residential Care HomeThanks for the feedback given.As a home we continue to deliver care in a safe environment for all our residents. The timely referral for need assessment ensured that your brother was placed in nursing care. As a home we would like to wish him well and know that we are here should you require further advise or support

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Review of
Madeira House Residential Care Home
from Sarah H (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

I was grateful to find a safe place for my mother following a fall at home. The manager was accommodating and helped regarding our needs. Generally we had a positive experience; the chef was very obliging and made a special effort with residents' needs. Staff also friendly and helpful. The manager was

always visible which was reassuring. On the negative side, my mother found noise levels from dementia clients was obtrusive, although she appreciated the issues with this. Small details like no soap in toilet also.

Reply from Paul Lawson, Head of Sales and Marketing at Madeira House Residential Care HomeThank-you very much for your positive experience at Madeira House. We are delighted to have been able to assist your dear mum. Thank-you also for raising the other points which we will feedback to our team. Your feedback is extremely valuable to us as we strive to maintain the very best standards throughout. Best wishes.

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Review of
Madeira House Residential Care Home
from Emma F (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

My brother and I have today been to celebrate my father's 80th birthday.
Julie and her team have ensured he was clean, dressed and comfortable in the lounge for our arrival and then made a lovely fuss of him for his birthday.
Julie, Ryan and the chef (apologies I have forgotten his name) really

stood out to us and we are both so grateful for your care of our Dad. He is so vulnerable with his frailty and dementia, and we know that he can be very challenging, so thank you to you all - today and every day xxx
Emma and Neil xx

Reply from Jack Titterton, Home Manager at Madeira House Residential Care HomeThanks so much for the review. Your dad is part of our Madeira House Family and working with you and your brother to ensure that he reached his milestone of sitting out for his birthday made not only your day but out month . We will continue to care for your dad and others within the home as we move Madeira House forward

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Review of
Madeira House Residential Care Home
from Alyson H (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Unfortunately, my father was only in Madeira House for a short time. However, during this time the staff showed great care, concern and compassion. They tended to all of his needs. I was so pleased I had made the correct decision choosing this home.
Many thanks to Julie and all the staff.

Reply from Julie Esprit, Home Manager at Madeira House Residential Care HomeThanks Alyson for your feedback. Your dad although in the home for such a short time made an impact on all who attended to him. We continue to promote person centred care within Madeira House Care Home and will continue to make an impact on all who access the our home that is both resident and relatives

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Review of
Madeira House Residential Care Home
from Kathleen C (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Maderia House is very clean. The staff are exceptional, friendly, helpful and interact well with residents.
My father is happy, always clean and well presented. He likes it at Madeira. I am happy to see him settled and well cared for. Living overseas, it is a relief to me to know he is happy.

Reply from Julie Esprit, Home Manager at Madeira House Residential Care HomeThanks for the positive feedback. We are pleased that your visit was a positive experience for both you and your dad. We appreciate the feedback and where we have not attained 5 stars, we will look at what improvement is required as our development plans continues.

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Review of
Madeira House Residential Care Home
from Lynn G (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

As a whole, I'm happy with my mum's care.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care HomeThank-you very much for your review and for sharing your positive experience at Madeira House. Best wishes.

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Review of
Madeira House Residential Care Home
from Lorraine G (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

The care home is so nice since the new manager came. If there is anything wrong, it is fixed immediately. The atmosphere is lovely and my mum is happy and content, also looked after very well.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care HomeThank-you so much for sharing your positive experience at Madeira House. We are delighted that you dear mum is so happy and that you and the family feel reassures that she is being well cared for. We will pass on your kind comments to the Manager and the tea,. Thanks again and best wishes.

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Review of
Madeira House Residential Care Home
from S J (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

A lovely home which from the outside doesn't look as 'posh' as other care homes, but has definitely a home from home atmosphere/environment. My mother had a few issues to start with but the managers and seniors sorted these out straight away.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care HomeThank-you very much for your review and it's great to hear that your mother has settled in at Madeira and enjoying the atmosphere and facilities. Thanks again and best wishes

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Review of
Madeira House Residential Care Home
from S h (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report

Overall Experience

my dad recently came into the care home initially for respite, but loved it so much he ended up staying. The staff are fantastic, the meals are amazing- I have not seen my dad this happy in years I get daily messages but instead of telling me how depressed he is it is to tell me how happy he is now.

There are daily activities which he enjoys- I would highly recommend this home to anyone looking for a placement for a family member- oh forgot to mention his room is fabulous too - thanks to everyone for changing his life xx

Reply from Jack Titterton, Home Manager at Madeira House Residential Care HomeThank you so much for your kind review. It is a pleasure to support Dad here at Madeira House. He is a great character and well loved by all here!

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Review of
Madeira House Residential Care Home
from M P (Friend of Resident) published on 26 November 2024 Submitted via Website • Report

Overall Experience

Sadly our experience of Madeira House care home hasn't been a positive one. Our loved one has often been neglected; lack of care and compassion. Many issues with members of staff and management. On many occasions our relatives personal care has not been satisfactory, drinks weren't always available

and the general cleanliness was poor. The home seem to offer many activities for the more abled residents but hugely lacking in care all round. Some staff have been helpful and genuinely care but others don't appear to have the correct training and skills needed.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care HomeThank-you very much for your feedback which is vital to us as we strive to maintain the very highest standards throughout our services. It is very concerning to us to read your review as it is not the usual type of feedback our Care Home receives however rest assured that we will investigate fully and respond to you in person. We apologise if your experience did not match your expectations. In the meantime please do not hesitate to get in touch with us directly. Best wishes.

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Review of
Madeira House Residential Care Home
from Cynthia M (Respite Resident) published on 23 May 2024 Submitted via Postal Card • Report

Overall Experience

Needs updating (which they are in the process of doing) No disabled toilet.
The staff are extremely good, helpful and smiley. Very clean.
The activity staff are amazing, taking you shopping and activities. One lady is a real help. The food is excellent - very good cook and plenty of it.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care HomeThank you so much for sharing your positive experience with us! We're thrilled to hear the lovely comments about our staff here at Madeira they are all an excellent team. We're delighted that you found the food to be excellent as well as the home to be clean. Your feedback means the world to us.

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Review of
Madeira House Residential Care Home
from Jane B (Daughter of Resident) published on 17 May 2024 Submitted via Postal Card • Report

Overall Experience

I am very happy with the care staff. Glad to see the building is finally being upgraded and they have been keeping on top of the garden. I am always informed if there is a problem and can tell the staff genuinely care about the residents. Entertainment is improving again, which is good. Food is also

improving. The yellow tops are awful, it would be nicer for the staff to have the older colours.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care HomeThank you sincerely for taking the time to share your positive views about Madeira House. We are thrilled to hear that you have noticed all the changes and renovations that have been happening and we look forward to sharing more with you. The uniforms will be something we can hopefully improve on soon. Your kind words truly warm our hearts. Thank you again.

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Review of
Madeira House Residential Care Home
from Angela C (Daughter of Resident) published on 14 May 2024 Submitted via Postal Card • Report

Overall Experience

Mum is settled and happy in Madeira House. The staff are very good with her and the manager is always there if we have any questions or issues. On attending the visitors and relatives meeting I feel confident that the manager and the team have plans to improve things. You can see that the building needs

some improvement but things are starting to get done. Mum told me that the staff are her new extended family. Please keep up the good work team.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care HomeFantastic to hear that your mum feels so much at home. Thank you very much for your review and for attending the recent meeting. Family's feedback is essential to us as we strive to provide high standards throughout the service and we are glad that you can see our improvement action plan taking shape. Best wishes.

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Review of
Madeira House Residential Care Home
from H C (Wife of Resident) published on 9 May 2024 Submitted via Postal Card • Report

Overall Experience

Very good. Caring.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care HomeThank you so much for your excellent review of our care home. Everyone here at Madeira House appreciates your kind words and finds it an absolute pleasure to care for your loved one. Warm regards, home manager

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Review of
Madeira House Residential Care Home
from Kieren T (Son of Resident) published on 15 April 2024 Submitted via Website • Report

Overall Experience

Still waiting for a refund for nearly £2500 of overpaid fees, 80 days after my father died after the promised payment period came and went. Communications are awful, emails are ignored. The home staff are lovely people who do their level best to care for the residents, but badly underfunded and considering

the home fees came to £1100 a week, the home is very run down.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care HomeThank you for your review and feedback. We apologise for the delay in the refund which has now been processed and paid into your account. We appreciate your kind words about the staff, who all extend their ongoing sympathies on the recent loss of your father. Best wishes to you and the family.

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Review of
Madeira House Residential Care Home
from Michael A (Respite Resident) published on 28 March 2024 Submitted via Postal Card • Report

Overall Experience

I was admitted to Madeira House Residential Care Home for rehabilitation (after a leg injury) during October to December 2023. Right from the start, I was totally impressed by the pleasant and relaxed surroundings and particularly grateful for the warmth and compassion of the care staff. Thinking back

on my own career as a university lecturer, I greatly appreciated the professional dedication, attention and commitment of all those involved in the well-being of the residents (including cleaning ladies and ancillary staff). The quality of the food and catering was excellent. I have absolutely no hesitation in completely recommending Madeira House to potential future residents.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care HomeThank you for your kind review. It was a pleasure for us all to be able to assist you in your recovery and rehabilitation. Thank you for recognising the fantastic and hard work all the staff do here at Madeira House. We all wish you the best. Thank you again.

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Review of
Madeira House Residential Care Home
from Alison S (Respite Resident) published on 13 December 2023 Submitted via Website • Report

Overall Experience

During my stay at Madeira House, the staff have been fantastic. The care has been great and this is all the staff, they have been considerate and caring and nothing was too much trouble. They have helped me become mobile and independent and this has made it possible to return home.
The only things

that reduced the stars were the food was not always great and a little monotonous. The only other thing was my room sometimes was cold, they always offered me blankets it was mentioned to move to a different room which was down by the lounges and dining room, but would have been noisy while the room I was nice and quiet which is how I liked it.

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Review of
Madeira House Residential Care Home
from Sam J (Friend of Resident) published on 21 September 2023 Submitted via Website • Report

Overall Experience

My work colleague was admitted here after a fall at home and she always says how nice the staff at the home are and nothing is ever too much trouble. We are hoping she will be home soon with all the help of the staff.

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Review of
Madeira House Residential Care Home
from Margaret S (Regular Volunteer) published on 7 September 2023 Submitted via Website • Report

Overall Experience

All the staff are fantastic at this care home and always go above and beyond for everyone. The activities team are fabulous, always trying their best to put on events for the people that live at the home. I am retired now, but it warms my heart to be able to donate to the home and give back to the residents.

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Care Home Owned by Advinia Healthcare Ltd in Lincolnshire

Advinia Healthcare Ltd Locations in Lincolnshire (1)

Advinia Healthcare Ltd Reviews in Lincolnshire (57)

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

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Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

Madeira House Residential Care Home

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