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Care Home Owned by Advinia Healthcare Ltd in Lincolnshire

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9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Advinia Healthcare Ltd in Lincolnshire

Only the locations & reviews in Lincolnshire for Advinia Healthcare Ltd are showing below.

View the details of all 35 locations (with 2437 reviews) owned by Advinia Healthcare Ltd

Advinia Healthcare Ltd Locations in Lincolnshire (1)

 - Browse 1 Care Home owned by Advinia Healthcare Ltd in Lincolnshire
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Madeira House Residential Care Home
129/131 High Holme Road, Louth LN11 0HD 
9.4 63 reviews
Madeira House Residential Care Home, Louth, Lincolnshire
"The staff here have a great attitude towards the people they care for, and nothing is too much bother. The staff work hard and could do…"   Read all 63 reviews
  • from £1,095 / week
  • 51 Rooms
Location Type Care Home

Madeira House is an attractive care home tucked away in the lovely market town of Louth, close to the A16 and Grimsby. Madeira House offers personalised residential, respite and palliative care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Advinia Healthcare Ltd Reviews in Lincolnshire (63)

9.1

Advinia Healthcare Ltd has a Group Review Score of 9.1 (9.140) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Advinia Healthcare Ltd must have a Review Score.

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Review of

Madeira House Residential Care Home

from J E (Husband of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife Janet suffers from dementia. She has lost the use of her hands and cannot walk. She is unable to converse and is totally reliant on others for cleanliness, eating and drinking. She is virtually bed-bound, but the home has provided a specialist wheelchair so she can enjoy some functions in the
lounge. She has been in the home for 2 years this May. She has been treated wonderfully by the caring staff. Could not wish for more.
Reply from Jack Titterton, Home Manager at Madeira House Residential Care HomeThanks so much for your positive review.We continue to ensure that our residents are cared for whilst providing support for love ones.
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Review of

Madeira House Residential Care Home

from Mark Y (Son of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here have a great attitude towards the people they care for, and nothing is too much bother.
The staff work hard and could do with more help. All in all, it is a kind, loving environment. I am pleased to have these people looking after my mother.
Reply from Julie Esprit, Home Manager at Madeira House Residential Care HomeThanks for the lovely feedback which will be shared with the whole team. We continue to work closely with all of our residents and relatives within the home. We continue to work within our staffing levels and staff continues to be supported by the whole home approach.
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Review of

Madeira House Residential Care Home

from Sally J (Daughter of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Madeira House for over a year and loved all the staff and the home. When she passed away the staff showed her dignity and respect, they also support us as a family. Thank you!
Reply from Claire Walters, Regional CRM at Madeira House Residential Care HomeGood Afternoon, thank you so much for kind words and lovely review, it means so much to us, I will ensure that these comments are passed along to the team at Madeira House
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Review of

Madeira House Residential Care Home

from Richard M (Son of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Madeira House for respite care after several weeks in hospital. I found that all the staff were very kind and caring. They treated my mother with respect and were friendly towards her. Julie the manager was extremely helpful and Jade too when Julie wasn't available. They provided
a high level of care and couldn't of asked for more. Thank you to all the staff.
Reply from Paul Lawson, Head of Sales and Marketing at Madeira House Residential Care HomeThank-you so much for sharing your positive experience at Madeira House. Best wishes.
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Review of

Madeira House Residential Care Home

from S W (Sister of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have been extremely happy with all the staff at Madeira House. They were very supportive and caring, really couldn't have asked for better care.
Reply from Jack Titterton, Home Manager at Madeira House Residential Care HomeThanks for your kind feedback. We continue to make improvement and support our relative and families during their care episode.At Madeira House , we are a family and thanks for choosing us as your care provider for your loved ones
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Review of

Madeira House Residential Care Home

from Linda C (Niece of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't have wished for anymore special care my aunty and uncle have received. Uncle is still receiving. All the staff are exceptional and go out of their way to help especially the manager she is unbelievable a very special lady indeed.
Reply from Julie Esprit, Home Manager at Madeira House Residential Care HomeThanks the feedback given.At madeira House our ai is to continue improving whilst delivering the quality of care that each resident deserve. Your feedback will be shared with the team. We continue to work and support all those in our care and this is a reflection oof the feedback received.Thanks so much for this great feedback on our home and the care delivery
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Review of

Madeira House Residential Care Home

from Martin C (Nephew of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have been very kind to Tony & Freda, especially Julie. Julie was exceptional and went out of her way to help. Jade also deserves mentioning by name. When we've been visiting at meal times, we have kindly been offered a meal too and the food was really nice.
Reply from Julie Esprit, Home Manager at Madeira House Residential Care HomeWe want to thank you very much for your kind review. As a team we continue to work with residents and relative to delivery quality care in a safe environment. We thank you for choosing Madeira House Care Home for the care of your relatives. The kitchen staff and hospitality teams are available to provide and support families though little touches such as a cup of team or something to eat. Your feedback will be shared with the team. Thanks so much
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Review of

Madeira House Residential Care Home

from Z D (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Christmas in a care home is never easy. Mm was made to feel included in all the activities. We were able to spend the day, have lunch with mum. Staff are kind and polite, nothing seems to be a problem. Any concerns are met and dealt with by the home manager.
Reply from Philip McAllister, Customer Relations Manager at Madeira House Residential Care HomeThank you so much for taking the time to share your experience. You're absolutely right, Christmas in a care home can be an emotional time, and it means a great deal to us to know your mum was made to feel included and part of the celebrations. We're so pleased you were able to spend the day together and enjoy lunch as a family. Your kind words about our team and the support from the home manager are truly appreciated and will be shared with everyone. Thank you for trusting us with your mum's care, it really does mean a lot to us.
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Review of

Madeira House Residential Care Home

from Penny D (Sister of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has had a short stay in Madeira House whilst he was assessed for appropriate care.
Unfortunately Madeira could not fulfil his nursing needs, but I would recommend this Care Home for its safe, clean and friendly environment. Julie and her staff went above and beyond to assist and provide
my brother and myself with peace of mind and lots of advice for his future well being.
I cant thank them all enough.
Reply from Jack Titterton, Home Manager at Madeira House Residential Care HomeThanks for the feedback given.As a home we continue to deliver care in a safe environment for all our residents. The timely referral for need assessment ensured that your brother was placed in nursing care. As a home we would like to wish him well and know that we are here should you require further advise or support
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Review of

Madeira House Residential Care Home

from Sarah H (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was grateful to find a safe place for my mother following a fall at home. The manager was accommodating and helped regarding our needs. Generally we had a positive experience; the chef was very obliging and made a special effort with residents' needs. Staff also friendly and helpful. The manager was
always visible which was reassuring. On the negative side, my mother found noise levels from dementia clients was obtrusive, although she appreciated the issues with this. Small details like no soap in toilet also.
Reply from Paul Lawson, Head of Sales and Marketing at Madeira House Residential Care HomeThank-you very much for your positive experience at Madeira House. We are delighted to have been able to assist your dear mum. Thank-you also for raising the other points which we will feedback to our team. Your feedback is extremely valuable to us as we strive to maintain the very best standards throughout. Best wishes.
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Review of

Madeira House Residential Care Home

from Emma F (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I have today been to celebrate my father's 80th birthday.
Julie and her team have ensured he was clean, dressed and comfortable in the lounge for our arrival and then made a lovely fuss of him for his birthday.
Julie, Ryan and the chef (apologies I have forgotten his name) really
stood out to us and we are both so grateful for your care of our Dad. He is so vulnerable with his frailty and dementia, and we know that he can be very challenging, so thank you to you all - today and every day xxx
Emma and Neil xx
Reply from Jack Titterton, Home Manager at Madeira House Residential Care HomeThanks so much for the review. Your dad is part of our Madeira House Family and working with you and your brother to ensure that he reached his milestone of sitting out for his birthday made not only your day but out month . We will continue to care for your dad and others within the home as we move Madeira House forward
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Review of

Madeira House Residential Care Home

from Alyson H (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, my father was only in Madeira House for a short time. However, during this time the staff showed great care, concern and compassion. They tended to all of his needs. I was so pleased I had made the correct decision choosing this home.
Many thanks to Julie and all the staff.
Reply from Julie Esprit, Home Manager at Madeira House Residential Care HomeThanks Alyson for your feedback. Your dad although in the home for such a short time made an impact on all who attended to him. We continue to promote person centred care within Madeira House Care Home and will continue to make an impact on all who access the our home that is both resident and relatives
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Review of

Madeira House Residential Care Home

from Kathleen C (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maderia House is very clean. The staff are exceptional, friendly, helpful and interact well with residents.
My father is happy, always clean and well presented. He likes it at Madeira. I am happy to see him settled and well cared for. Living overseas, it is a relief to me to know he is happy.
Reply from Julie Esprit, Home Manager at Madeira House Residential Care HomeThanks for the positive feedback. We are pleased that your visit was a positive experience for both you and your dad. We appreciate the feedback and where we have not attained 5 stars, we will look at what improvement is required as our development plans continues.
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Review of

Madeira House Residential Care Home

from Lynn G (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a whole, I'm happy with my mum's care.
Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care HomeThank-you very much for your review and for sharing your positive experience at Madeira House. Best wishes.
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Review of

Madeira House Residential Care Home

from Lorraine G (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is so nice since the new manager came. If there is anything wrong, it is fixed immediately. The atmosphere is lovely and my mum is happy and content, also looked after very well.
Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care HomeThank-you so much for sharing your positive experience at Madeira House. We are delighted that you dear mum is so happy and that you and the family feel reassures that she is being well cared for. We will pass on your kind comments to the Manager and the tea,. Thanks again and best wishes.
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Review of

Madeira House Residential Care Home

from S h (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
my dad recently came into the care home initially for respite, but loved it so much he ended up staying. The staff are fantastic, the meals are amazing- I have not seen my dad this happy in years I get daily messages but instead of telling me how depressed he is it is to tell me how happy he is now.
There are daily activities which he enjoys- I would highly recommend this home to anyone looking for a placement for a family member- oh forgot to mention his room is fabulous too - thanks to everyone for changing his life xx
Reply from Jack Titterton, Home Manager at Madeira House Residential Care HomeThank you so much for your kind review. It is a pleasure to support Dad here at Madeira House. He is a great character and well loved by all here!
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Review of

Madeira House Residential Care Home

from M P (Friend of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sadly our experience of Madeira House care home hasn't been a positive one. Our loved one has often been neglected; lack of care and compassion. Many issues with members of staff and management. On many occasions our relatives personal care has not been satisfactory, drinks weren't always available
and the general cleanliness was poor. The home seem to offer many activities for the more abled residents but hugely lacking in care all round. Some staff have been helpful and genuinely care but others don't appear to have the correct training and skills needed.
Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care HomeThank-you very much for your feedback which is vital to us as we strive to maintain the very highest standards throughout our services. It is very concerning to us to read your review as it is not the usual type of feedback our Care Home receives however rest assured that we will investigate fully and respond to you in person. We apologise if your experience did not match your expectations. In the meantime please do not hesitate to get in touch with us directly. Best wishes.
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Review of

Madeira House Residential Care Home

from Cynthia M (Respite Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Needs updating (which they are in the process of doing) No disabled toilet.
The staff are extremely good, helpful and smiley. Very clean.
The activity staff are amazing, taking you shopping and activities. One lady is a real help. The food is excellent - very good cook and plenty of it.
Reply from Mellisa Brady, Home Manager at Madeira House Residential Care HomeThank you so much for sharing your positive experience with us! We're thrilled to hear the lovely comments about our staff here at Madeira they are all an excellent team. We're delighted that you found the food to be excellent as well as the home to be clean. Your feedback means the world to us.
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Review of

Madeira House Residential Care Home

from Jane B (Daughter of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care staff. Glad to see the building is finally being upgraded and they have been keeping on top of the garden. I am always informed if there is a problem and can tell the staff genuinely care about the residents. Entertainment is improving again, which is good. Food is also
improving. The yellow tops are awful, it would be nicer for the staff to have the older colours.
Reply from Mellisa Brady, Home Manager at Madeira House Residential Care HomeThank you sincerely for taking the time to share your positive views about Madeira House. We are thrilled to hear that you have noticed all the changes and renovations that have been happening and we look forward to sharing more with you. The uniforms will be something we can hopefully improve on soon. Your kind words truly warm our hearts. Thank you again.
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Review of

Madeira House Residential Care Home

from Angela C (Daughter of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is settled and happy in Madeira House. The staff are very good with her and the manager is always there if we have any questions or issues. On attending the visitors and relatives meeting I feel confident that the manager and the team have plans to improve things. You can see that the building needs
some improvement but things are starting to get done. Mum told me that the staff are her new extended family. Please keep up the good work team.
Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care HomeFantastic to hear that your mum feels so much at home. Thank you very much for your review and for attending the recent meeting. Family's feedback is essential to us as we strive to provide high standards throughout the service and we are glad that you can see our improvement action plan taking shape. Best wishes.
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Awards / Recognitions (3)

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