Care Home Owned by Advinia Healthcare Ltd in Gloucestershire
9.1
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Gloucestershire for Advinia Healthcare Ltd are showing below.
View the details of all 36 locations (with 2438 reviews) owned by Advinia Healthcare Ltd
Advinia Healthcare Ltd Locations in Gloucestershire (1)
Bishop's Cleeve Care Home
9.6
50 reviews
Ruby Avenue, Bishop's Cleeve, Cheltenham GL52 7ZN
"Excellent care, my mother is well cared for and no complaints regarding our experience here. A suggestion would be more activiti…" Read all 50 reviews
Location Type Care Home
Bishop's Cleeve Care Home enjoys a beautiful location on the edge of the Cotswold village of Bishops Cleeve. The home has been purpose-built to provide a caring environment to the surrounding community. The aim is to offer residents meaningful experiences… Read more about Bishop's Cleeve Care Home
- Care Provided
- Permanent Care
- Respite Care
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Visual / Hearing Impairment
- 64 Rooms
- from £1,695 / week
Advinia Healthcare Ltd Reviews in Gloucestershire (50)
9.1
Advinia Healthcare Ltd has a Group Review Score of 9.1 (9.079) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Advinia Healthcare Ltd must have a Review Score.
Review of
Bishop's Cleeve Care Home
from Caroline S (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care, my mother is well cared for and no complaints regarding our experience here.
A suggestion would be more activities
A suggestion would be more activities
Reply from Philip McAllister, Customer Relations Manager at Bishop's Cleeve Care HomeThank you very much for taking the time to share your feedback. We're delighted to hear that your mother is well cared for and that your experience with us has been positive.
We also appreciate your suggestion regarding activities. We hope you have recently had the opportunity to meet our new Wellbeing Coordinator, who will be rolling out a new weekly engagement programme designed to offer a wider range of meaningful and enjoyable activities for our residents.
Thank you again for your kind comments and support.
We also appreciate your suggestion regarding activities. We hope you have recently had the opportunity to meet our new Wellbeing Coordinator, who will be rolling out a new weekly engagement programme designed to offer a wider range of meaningful and enjoyable activities for our residents.
Thank you again for your kind comments and support.
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Review of
Bishop's Cleeve Care Home
from Ron W (Respite Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely friendly helpful staff especially sarah from admin feel very happy to stay whilst my daughter goes on her holidays
Great food comfy bed tv and ensuite like being in a hotel
Activities if you want to join in too
Great food comfy bed tv and ensuite like being in a hotel
Activities if you want to join in too
Reply from Philip McAllister, Customer Relations Manager at Bishop's Cleeve Care HomeThank you so much for taking the time to share such a kind review.
We are delighted to hear that you felt happy and comfortable during your stay with us at Bishops Cleeve Care Home. Your comments about our friendly and helpful team mean a great deal, and I will be sure to pass on your special thanks to Sarah in our admin team, who will be thrilled to hear she made such a positive impression.
It's wonderful to know you enjoyed the food, your room, and the overall hotel-like feel of the home. Creating a warm, welcoming, and reassuring environment for our residents and their families is always our priority, especially when loved ones are away.
Thank you again for your lovely feedback.
We are delighted to hear that you felt happy and comfortable during your stay with us at Bishops Cleeve Care Home. Your comments about our friendly and helpful team mean a great deal, and I will be sure to pass on your special thanks to Sarah in our admin team, who will be thrilled to hear she made such a positive impression.
It's wonderful to know you enjoyed the food, your room, and the overall hotel-like feel of the home. Creating a warm, welcoming, and reassuring environment for our residents and their families is always our priority, especially when loved ones are away.
Thank you again for your lovely feedback.
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Review of
Bishop's Cleeve Care Home
from W R (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
A very welcoming and friendly care home. My dad has had several admissions for respite care. He appears settled and the environment is good. He is always clean and appears to be given good support.
Reply from Philip McAllister, Customer Relations Manager at Bishop's Cleeve Care HomeThank you very much for taking the time to share your kind feedback. We are delighted to hear that your dad feels settled and well supported during his respite stays with us. It has been a real pleasure for our team to get to know him. Our dedicated team strive to provide a welcoming environment where every resident feels comfortable, valued and well cared for, so it is wonderful to know this has been reflected in your experience.
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Review of
Bishop's Cleeve Care Home
from Linda B (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has now lived in bishops cleeve care home for a number of years and in this time she been has well looked after with care and respect
The catering staff are exceptional and listen to what mum enjoys on the menu which is well cooked
The entertainment is good and the well being coordinator is
The catering staff are exceptional and listen to what mum enjoys on the menu which is well cooked
The entertainment is good and the well being coordinator is
excellent
Mum enjoys the one to one chats and the music
Mum enjoys the one to one chats and the music
Reply from Paul Lawson, Head of Sales and Marketing at Bishop's Cleeve Care HomeThank-you very much for sharing your positive experience. We are thrilled that your dear mum is enjoying life at Bishops Cleeve. She really is a treasured member of our family and community at the care home. Best wishes
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Review of
Bishop's Cleeve Care Home
from Sandra T (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are extremely friendly and look after my mum with great care
Home is extremely bright and airy and kept very clean
My mother is very happy here
Home is extremely bright and airy and kept very clean
My mother is very happy here
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeWe are thrilled to hear that your mum is so happy at Bishops Cleeve and thank-you for sharing your positive experience. Best wishes
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Review of
Bishop's Cleeve Care Home
from Kimberley S (Granddaughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home has been fantastic for Nan they go above and beyond for her, cooking, fun timetable of things to do.
Nan is always very well cared for and happy when we come to visit her
Nan is always very well cared for and happy when we come to visit her
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank-you very much for your review. It's really lovely to hear that you and the family are so pleased with the care and support provided for your dear Nan. Best wishes.
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Review of
Bishop's Cleeve Care Home
from A D (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My mother has really enjoyed baking with the chef, she likes to feel needed and has most definately felt that way.
I do feel that the meals for vegetarians leaves a lot to be desired and could do with a major change, as at the moment vegetarian options are tasteless, and doesn't in any way look appetising
I do feel that the meals for vegetarians leaves a lot to be desired and could do with a major change, as at the moment vegetarian options are tasteless, and doesn't in any way look appetising
at all.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank-you so much for your feedback which is vital to us as we strive to maintain the very best standards throughout. We will raise the vegetarian options with our hospitality manager and speak with your mother to offer some different choices that more suit her tastes. W are thrilled that your mum has enjoyed baking with chef so much. Best wishes.
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Review of
Bishop's Cleeve Care Home
from D K (Son of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We are always welcome by the pleasant and cheerful staff when we visit out mum at the home.
Facilities are very good and we are happy with the service we recieve.
Facilities are very good and we are happy with the service we recieve.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank-you for sharing your positive experience at Bishops Cleeve. Best wishes
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Review of
Bishop's Cleeve Care Home
from Anthony D (Son of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum's taken her time to settle into life at Bishops Cleeve Care Home, and to be honest, we always knew it would take a little while for things to kick in. However, with the fantastic care and attention paid to the qualdaily life of the residents, mum is suddenly flourishing in the community spirit that
if afforded each and every person who resides here. For example, recently mum had rediscovered her love for baking thanks to the staff's generous approach finding what makes the residents tick. Not only has it allowed mum to fell a part of what's going on but also rekindled her ability to write, which is no small thing considering the mobility limitations she's dealing with due to her Parkinson's issues. Personally, I cannot recommend this establishment highly enough. And as time goes on, it continues to amaze me how the staff and residents continue to create a sense of belonging and community in the home.
Thank you so much for all you do for mum!
Kindest regards from the family.
Thank you so much for all you do for mum!
Kindest regards from the family.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you so much for your lovely review and for sharing your positive experience. We are absolutely thrilled to see your dear mum doing so well, enjoying daily life, joining activities and producing some delicious home baking! We will pass on your kind comments to the team. Thanks again and best wishes.
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Review of
Bishop's Cleeve Care Home
from P M (Respite Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
As a respite care user, I notice the carers were always busy and did their variety of jobs well. The meals were very good and second helpings always available. I found the accommodation comfortable and modern. Unfortunately the entertainment and activities let them down. More could have been held, giving
active stimulation to those who attended.
Reply from Tanya Laity, Home Manager at Bishop's Cleeve Care HomeThank you for taking the time to complete this review and as with all reviews and feedback, we use this information for continued improvements to our service.
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Review of
Bishop's Cleeve Care Home
from L R (Friend of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care + understanding of all the residents are 100%. All the staff work so hard + it shows in the Home. It's a beautiful home inside & out.
Reply from Tanya Laity, Home Manager at Bishop's Cleeve Care HomeThank you for taking the time to write this wonderful feedback about Bishops Cleeve Care Home which I will share with the team.
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Review of
Bishop's Cleeve Care Home
from Graham H (Son of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The building and facilities are excellent.
Headquarters office, account department - very poor service! Three months to arrange direct debit is bordering on incompetent!
Care home manager retention has been poor but does appear to be better now.
Access for relatives to the building is poorly managed
Headquarters office, account department - very poor service! Three months to arrange direct debit is bordering on incompetent!
Care home manager retention has been poor but does appear to be better now.
Access for relatives to the building is poorly managed
- this needs sorting out, standing in a cold entrance until a staff member wanders by is not good! This is with the relative access code.
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Review of
Bishop's Cleeve Care Home
from Sarah C (Granddaughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandma has recently moved to the home and I visited her for the first time over the weekend. I was very pleased with how she has settled in and by the overall feel of the place and how nice and clean it was. It seems she is enjoying the activities put on by the staff and said the food is very good
too!
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you very much for your review and it is lovely to see that your dear grandma has settled in so well. Best wishes.
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Review of
Bishop's Cleeve Care Home
from A T (Grandson of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very friendly and welcoming staff. All residents seem happy and settled.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you so much for your review and high scores. Best wishes.
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Review of
Bishop's Cleeve Care Home
from Anne S (Daughter-in-law of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I can't believe the turnaround that the manager and her team have made - they have put Bishop's Cleeve Care Home back up there with the best in Gloucestershire.
Thank you for all your hard work!
Thank you for all your hard work!
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you so much for your glowing review! Best wishes.
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Review of
Bishop's Cleeve Care Home
from Julie R (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always a smile and a welcome from staff. The home feels like "home", furnishings and colours restful. Really enjoy the singer who comes and entertains us! Residents are well looked after. We are welcome to join in all the events which is great fun and to share altogether. Thank you to the lovely staff.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you for your kind words and compliments about our wonderful staff team. Best wishes.
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Review of
Bishop's Cleeve Care Home
from C R (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum is very well cared for at Bishop's Cleeve Care Home. The staff are exceptional. They are kind, caring and considerate and nothing is ever too much trouble when meeting the needs of the residents. The home is a very happy home and I am always made to feel very welcome when I visit. My mum enjoys
joining in with the activities which are fun and varied. The facilities are very good and the home is clean and tidy.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you very much for your lovely review and kind words. Best wishes.
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Review of
Bishop's Cleeve Care Home
from Francis R (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have visited my friend a few times now and have always found the staff very welcoming. The whole atmosphere gives me a sense of confidence that my friend is well looked after.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you for your review and we are delighted that you feel so welcome when you visit your dear friend. Best wishes.
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Review of
Bishop's Cleeve Care Home
from N H (Daughter-in-law of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff are very caring, superb meals, the decor is high standard. Whilst there are regular activities for residents, it would be nice there were more for the visually impaired. Sometimes there is quite a wait to be let out of the building - not always enough staff. A bell would be helpful.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you very much for your review and kind words about the staff team. Thanks also for your suggestions which are very welcome and will allow us to strive to maintain very high standards throughout. Sending our very best wishes to you and the family.
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Review of
Bishop's Cleeve Care Home
from A G (Son-in-law of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother-in-law initially came in for respite care but due to her dementia, she has stayed full-time. From the initial discussion to moving in we could not fault the whole team who oversaw the process and welcomed Mum into the home. She settled in very quickly and now calls it home. Her health has
improved with regular food and correct medication.
It is great that she gets lovely human contact which she missed living alone.
It is great that she gets lovely human contact which she missed living alone.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you very much for your review and it is fantastic to see your dear mum doing so well. Best wishes.
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Awards / Recognitions (3)
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