Care Homes Owned by Advinia Healthcare Ltd in Gloucestershire

My mum went into the care home for 3 months respite care following a very serious fall. She was helped to settle in quickly and was made welcome by a fabulous team who were warm and thoughtful, from the 'seniors' to the care staff, caterers, cleaners, managers and activities coordinator. Everyone worked together to create a strong sense of family and support and mum was quickly known by name. Nothing was too much trouble. The daily activities ensured that she felt at home and part of the whole community. Visiting family members were encouraged to join in and frequently commented on the positive, happy atmosphere. The food was varied and of high quality, facilities were good, standards of cleanliness were high and mum's medical needs were well met. She felt safe. Her experience left her well recovered and ready to go back to more independence. It's exactly what she needed. We recommend this care home without hesitation.

Bishop's Cleeve Care Home is a clean and welcoming nursing that has taken care of my mother for the last eighteen months. The nursing staff, carers and catering staff all make a special effort to make mum feel welcome. Mum has developed a special friendship with the head of catering who helps her keep up her baking hobby.

Staff very good, constant change of care manager not helpful.

The food looks varied and well presented. There are lots of amenities and afternoon entertainment, which are also very varied. I am very pleased we chose this care home and would recommend it. The staff are all very caring and do all they can to make sure the residents are fully cared for.

The staff at the home have been excellent, unfortunately I feel that they are let down. The lift for residents & visitors has been out of action for months. Effectively trapping the residents that are on the first floor upstairs. The service lift has been offered but this always requires finding a member of staff & taking them away from their duties. Despite chasing this up with Tony, whose responses are unprofessional & flippant the lift remains out of use.

Terri is always so positive and understanding. She is such a huge asset to the Care Home.

Very happy, with the care, my mum is very settled and feels at home. The staff are kind & caring and look after Mum well.

I would like to take this opportunity to thank everyone involved with mum for making her feel as though she has a life again. Thank you!

Activities if you want to join in too

A very welcoming and friendly care home. My dad has had several admissions for respite care. He appears settled and the environment is good. He is always clean and appears to be given good support.

Mum enjoys the one to one chats and the music

My mother is very happy here

Nan is always very well cared for and happy when we come to visit her

I do feel that the meals for vegetarians leaves a lot to be desired and could do with a major change, as at the moment vegetarian options are tasteless, and doesn't in any way look appetising at all.

As a respite care user, I notice the carers were always busy and did their variety of jobs well. The meals were very good and second helpings always available. I found the accommodation comfortable and modern. Unfortunately the entertainment and activities let them down. More could have been held, giving active stimulation to those who attended.

The care + understanding of all the residents are 100%. All the staff work so hard + it shows in the Home. It's a beautiful home inside & out.

My grandma has recently moved to the home and I visited her for the first time over the weekend. I was very pleased with how she has settled in and by the overall feel of the place and how nice and clean it was. It seems she is enjoying the activities put on by the staff and said the food is very good too!

Very friendly and welcoming staff. All residents seem happy and settled.

Thank you for all your hard work!

Always a smile and a welcome from staff. The home feels like "home", furnishings and colours restful. Really enjoy the singer who comes and entertains us! Residents are well looked after. We are welcome to join in all the events which is great fun and to share altogether. Thank you to the lovely staff.