Care Homes Owned by Advinia Healthcare Ltd in West Midlands

Reply from Peter Bharj, Interim Home Manager at Ryland View Care HomeDear Chris. Thank you for your review. As ever, we are always here to offer help and support for all the residents at Ryland View. We are always working on ways to enhance the service we provide and have many more events planned for the rest of the year.

Reply from Lucy Biggs, Operations Director at Parklands Court Care HomeThank you taking the time to complete a review. We are delighted that your mothers care has progressed so well since her return from hospital and she is more like her old self again. It is so reassuring to hear that you feel that management have an open door policy to relatives as well as staff to support when required. We are so happy and will of course share your thanks with the team.

Reply from Paul Lawson, Head of Sales and Marketing at Ryland View Care HomePlease accept our sincere apologies for the distress and inconvenience caused by the recent decision to move your loved one from Bloomfield House at Ryland View. We fully understand how upsetting this has been for you and your family, particularly given the timing and the impact on your loved one. The decision was necessary due to a change in the registration of our Care Home The House where your loved one resided has now been re-registered as Residential EMI (Elderly Mentally Infirm), This means we are no longer able to provide Nursing Dementia care. As a result, residents requiring nursing dementia support could not remain safely under the new registration. Continuing care without the appropriate registration and staffing would have posed a risk to your loved one's health and care needs. For this reason, we had to work with the local authority to arrange a move to a setting where her needs could be properly met. We send our very best wishes to you and the family.

Reply from Paul Lawson, Head of Sales and Marketing at Ryland View Care HomeThank you so much for your lovely review, and we are honoured to have been a part of your dear aunt's life. We extend our ongoing condolences for your loss, and on behalf of the whole team. We miss her very much and thank you for sharing your positive experience at Ryland View. Best wishes

Reply from Lucy Biggs, Operations Director at Parklands Court Care HomeThank you for your review, it was a pleasure and privilege to have met your mother and been able to cared for her over her last nine weeks. We are delighted that you felt Parklands Court team were patient and caring with your mother.

Reply from Paul Lawson, National Sales Manager at Netherton Green Care HomeThank-you so much for your recommendation and kind comments. We hope that your father is well and has settled into his new home and we thank-you for putting your trust in us during his stay at Netherton Green. Best wishes

Reply from Paul Lawson, National Sales Manager at Netherton Green Care HomeThank-you so much for your lovely review and recommendation. It is fantastic to hear that your mum has been so happy and enjoying life at Netherton Green. Great that she has been getting involved in the activities too. Thanks again and best wishes.