Care Homes Owned by Advinia Healthcare Ltd in Greater Manchester

Thank-you very much for choosing Bedford Care Home and for putting your trust in us. We are delighted that we have been able to meet your needs and that you are so pleased with the care and service we provide. We will share your kind words with the team. Best wishes

Thank-you so much for your lovely review. It's always a privilege to look after your friend's nana when she stays with us and we thank-you very much for making the initial recommendation. Best wishes

Thank-you so much for your lovely review. We are thrilled that your are so happy with the care and service provided. We will pass on your kind comments to the team. Best wishes

Thank-you so much for sharing your positive experience at Bedford Care Home and we are delighted to have been able to help your dad in his rehabilitation and recovery. Your comments and recommendation mean a lot to us and we will share with the team. On behalf of us all, thanks again and best wishes.

Amazing to hear that your relative is doing so well and we will share your kind comments with the team. Best wishes.

Thank you for your feedback. We're delighted to hear that you found our staff friendly and approachable - we'll be sure to share your kind words with the team.We also appreciate your constructive comments regarding the menu, especially in relation to special dietary needs. We understand how important it is for individuals with specific dietary requirements, such as low-fiber diets, to have suitable options available. Your suggestions - including offering plain chicken, skinless sausage, plain chips, potato waffles, and fish fingers - are very helpful and will be taken into consideration as we review and improve our menu offerings.Ensuring that our menu accurately reflects what's available is also a priority, and we'll work on making this more consistent moving forward.Thank you again for taking the time to share your experience. We value all feedback as it helps us to improve the care and comfort we provide.

Thank you for your feedback. We're pleased to hear your kind words about our staff - it's always encouraging to know their efforts are appreciated.We're very sorry to learn about your mother's experience with the food options. We completely understand how important proper nutrition and varied dietary choices are, particularly for someone who is underweight. While we strive to cater to all dietary needs, it's clear that on this occasion we fell short.Please be assured that your comments have been shared with our kitchen team, and steps are already being taken to expand and improve the vegetarian and pescatarian options available. It's disappointing that this wasn't raised with management during your mother's stay, as we would have done our utmost to address it immediately.If you'd like to discuss this further or would prefer to speak directly with a member of the management team, we would welcome the opportunity-either by phone or in person. Thankyou.

Thank you so much for your heartfelt and thoughtful review.We are truly sorry that your mum's health circumstances meant she was no longer able to remain at home, but we are honoured that you entrusted her care to us at Beech House. It means a great deal to hear that the support and compassion shown by our entire team-from our cleaners to our nurses and leadership staff-made such a positive difference during such a challenging time.Your kind words about the understanding, compassion, and love your mum received are deeply appreciated by everyone here. We are especially touched to know that our efforts provided comfort and reassurance to you and your dad throughout her stay.Thank you again for taking the time to share your experience. Your feedback is not only encouraging, but a reminder of why we do what we do.With sincere thanks.

Thank-you very much for your review and we are very pleased that you are feeling supported during your dear mother's transition into Burrswood Care Home. Best wishes

Thank you for your kind words Andrea. We will share this complimentary message to the rest of the team. It has been a pleasure looking after your mum, and it has been always our goal to provide support not only to the residents who live with us, but to their loved ones too.

Thank-you very much for your review and feedback which is invaluable to us as we strive to maintain the very highest standards throughout. We are really sorry that we did not meet your expectations during your mother-in-laws stay. The main issue, which we have discussed previously, was that you disagreed with the annual fee increase despite us outlining in detail the exact reasons for this. We would politely disagree that communications were ignored because our CEO personally offered a very reasonable resolution which you unfortunately declined. We are delighted to hear that your mother-in-law and yourself and the family are happy in the new setting and regret that we were unable to convince you to stay with us in order to truly experience our offering. Best wishes.