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Care Home Owned by Hartford Care Group Ltd in Buckinghamshire

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hartford Care Group Ltd in Buckinghamshire

Only the locations & reviews in Buckinghamshire for Hartford Care Group Ltd are showing below.

View the details of all 45 locations (with 2147 reviews) owned by Hartford Care Group Ltd

Hartford Care Group Ltd Locations in Buckinghamshire (1)

 - Browse 1 Care Home owned by Hartford Care Group Ltd in Buckinghamshire
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Burnham Lodge
Parliament Lane, Burnham, Slough SL1 8NU 
9.7 100 reviews
Burnham Lodge, Slough, Buckinghamshire
"Since Aunty Val, has been in the home, it has been lovely to visit her and so different from visiting her at home when we had to do things…"   Read all 100 reviews
  • from £1,750 / week
  • 60 Rooms
Location Type Care Home

Burnham Lodge, offering nursing, residential and day care is housed in a splendid building dating from about 1900. Located between Burnham, Maidenhead and Beaconsfield, it has been carefully and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Hartford Care Group Ltd Reviews in Buckinghamshire (100)

9.3

Hartford Care Group Ltd has a Group Review Score of 9.3 (9.289) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hartford Care Group Ltd must have a Review Score.

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Review of

Burnham Lodge

from Tania G (Niece of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Aunty Val, has been in the home, it has been lovely to visit her and so different from visiting her at home when we had to do things rather than spend quality time with her. The activity ladies are so lovely - Christina is always so helpful and its so nice to have something going on all the time.
Reply from Monika Katinas, Home Manager at Burnham LodgeThank you very much for your lovely review. It's a pleasure to look after your aunt and we are so happy that Burnham Lodge made a positive change in your family life. I will share your kind words with the team. I'm sure they will be as happy with your experience at Burnham Lodge.
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Review of

Burnham Lodge

from Tina H (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father moved into Burnham Lodge last April, I just wanted to re-iterate how pleased we are with the care and love that dad receives from the staff at the Home.
Nothing is too much trouble, and dad's needs are always attended to in a professional and caring manner.
He is treated like a member
of the family, which is how the care home feels whenever we visit.
Thank you to all of the amazing staff.
Xx TT
Reply from Monika Katinas, Home Manager at Burnham LodgeThank you so much for your lovely review. It is a great pleasure to look after your dad and I am pleased you feel welcome in our home when you visit. I will pass on your kind words to the whole team here at Burnham Lodge.
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Review of

Burnham Lodge

from B G (Wife of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as I entered this care home I knew this was the place for my husband who had lost all mental capacity but needed specialized, loving care. There was just a lovely warm, busy and friendly atmosphere from the staff and residents and the environment was impressive with well decorated spacious
rooms in a beautiful old building.
The care was good and my husband was well looked after with one to one care. He was always well turned out, clean and nothing was too much trouble. Although he was wheelchair bound and unaware what was happening around him, the carers ensured he was out of his room and joined in with the activities scheduled for the day or was out in the impressive grounds during the warmer weather.
The home has a lot going on throughout the day and everyone is encouraged to participate in activities in the two day rooms or go out on local day trips. I would definitely recommend this home and thank everyone for making my husband's last days so comfortable and happy.
Reply from Monika Katinas, Home Manager at Burnham LodgeThank you for taking the time to complete this lovely review. It was a pleasure to look after your husband. We continuously strive to deliver exceptional care to our residents and support their families as much as possible.
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Review of

Burnham Lodge

from Linda M (Friend of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting over the past 3 months and found the home clean and staff very helpful. They put on a 100th birthday party for my dear friend. Everything went well and all enjoyed the day.
Reply from Monika Katinas, Home Manager at Burnham LodgeThank you for your lovely review. At Burnham Lodge we celebrate each day with our residents and their families. The 100th birthday is definitelly a big day and I am pleased it was the one to remember for you and the whole group of family and friends.
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Review of

Burnham Lodge

from I S (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Would recommend to all if they were looking for a nursing care home.
Reply from Monika Katinas, Home Manager at Burnham LodgeThank you for taking the time to write this review. Our team is dedticated to providing the best care possible for our residents and their families.
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Review of

Burnham Lodge

from Elaine E (Niece of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On 8th December, my uncle turned 100. The care and arrangements made for the day made it a very memorable experience. Bob and his partner were made to feel very special alongside ensuring they were still cared for.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for taking the time to write this review. We are so pleased to hear how much your uncle enjoyed his 100th birthday celebrations and how you were all able to enjoy the day with him. We will pass on your kind words to the team at Burnham Lodge.
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Review of

Burnham Lodge

from Sandra S (Niece of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you to everyone who made uncles 100th birthday an amazing day. The effort and care that was given to every detail was amazing. The care and support given over the past months for my relatives has been incredible staff go above and beyond, friendly and helpful.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for taking the time to write this review. Celebrating each resident is very important to us across all of Hartford Care and turning 100 years old is a great reason to celebrate. We are so happy to hear how much your uncle, and all of you as a family enjoyed his special day. We will pass on your kind words to the team at Burnham Lodge.
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Review of

Burnham Lodge

from Michelle J (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy to have found Burnham Lodge for my Mum. She is very well looked after, the staff are very caring and treat her with respect and dignity.
There are lots of activities during the week for the residents which I know Mum enjoys.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for taking the time to write this review. It is wonderful to hear how happy you are with the care and support your mum receives at Burnham Lodge. It is heart warming to know how she is treated with dignity and respect by the team and how much she enjoys the activities programme on offer. We will pass on your kind words to the team at Burnham Lodge.
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Review of

Burnham Lodge

from D G (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I attended the Halloween party 1st Nov. Lovely atmosphere and a good mi of residents and guests. Everyone was friendly and welcoming and we had a lovely time, and my mother did too.
Downside was the air quality in the conservatory with so many people in there, and unable to open the window to let in
some cool fresh air. Also there was no supervision of the food and drink.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for taking the time to write this review. We are pleased to hear that you and your mother had a great time at the Halloween party at Burnham Lodge. With regard to the conservatory, we do have a ventilation system in place, but we will ask the maintenance team to check the windows; however, due to health and safety requirements, all windows are fitted with restrictors, so their opening is limited.
Thank you for your feedback regarding food and drinks. Staff were moving in and out of the conservatory, but moving forward we will ensure that there is always at least one staff member present at all times. If you have another other concerns please do not hesitate to contact the home manager, who will be more than happy to assist you.
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Review of

Burnham Lodge

from R D (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother Mary is very content and happy the staff are kind and respectful at all times to mum, myself and my sister, communication about Mum is very good and she always looks well cared for.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for taking the time to write this review. We are so delighted to hear how happy you are with the care and support your mother receives at Burnham Lodge. We are also very happy to know that any communication is received promptly and to your satisfaction. We will pass on your kind words to the team at Burnham Lodge.
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Review of

Burnham Lodge

from Cortina C (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home, clean beautifully decorated staff lovely
10/10.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for taking the time to write this review. We are delighted to hear how happy you are with the care, support and the team at Burnham Lodge. We will pass on your kind words to the team at Burnham Lodge.
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Review of

Burnham Lodge

from John D (Brother of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at Burnham Lodge for several weeks and during that time he has been really well looked after, by a caring and dedicated staff. His health has improved and his medication has been reduced, and his quality of life has, as a result, significantly improved. Thanks to everyone at Burnham
Lodge.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for taking the time to write this review. We are so pleased to hear how happy you are with the care and support he receives at Burnham Lodge. We are also happy to know that since coming to Burnham Lodge that his health as improved along with his quality of life. We will pass on your kind words to the tea at Burnham Lodge,
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Review of

Burnham Lodge

from Eve M (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is wonderful to know that my father is receiving such warm and caring support. The grounds of Burnham Lodge are beautiful, with lovely benches and grand trees. The staff are attentive and look out for him. The room is extremely clean and comfortable.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for taking the time to write this review. We are pleased to know how happy you are with the care and support your father is receiving at Burnham Lodge and as a family you can rest assured he is safe and cared for. We will pass on your kind words to the team at Burnham Lodge.
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Review of

Burnham Lodge

from Karen J (Wife of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great time at Macmillan afternoon tea. Residents loved it.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for attending the Macmillan Afternoon Tea at Burnham Lodge. Your support is greatly aprreciated.
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Review of

Burnham Lodge

from Michelle S (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing afternoon tea for Macmillan and the residents love it! Thank you!
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for attending the afternoon tea for Macmillan Cancer Support. We are glad you enjoyed yourself and we welcome your support.
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Review of

Burnham Lodge

from E G (Friend of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
On visiting our friend, we were horrified to see that a staff meeting took precedence over his distress at requiring the toilet urgenty. The manager said he would be attended to when the meeting had finished.
1) Callous
2) Not putting resident's needs first
3) Not leaving at least one member of staff
on duty during meeting.
Would not recommend this company or home.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeWe take all feedback seriously, though in this case we do not believe the account reflects what happens in our home. Our records show no such incident, as described, occurred. For reassurance to families: Staff meetings are held by department only, so nurses or carers are always on duty. A staff member is always appointed to respond to call bells and resident needs during meetings. Our lounge is continuously staffed, as we support residents requiring 1-to-1 care. The comfort and dignity of our residents are always our highest priority, and we encourage anyone with concerns to contact us directly so we can respond openly.
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Review of

Burnham Lodge

from M R (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is been a permanent resident and has been there for 6 weeks and has settled very well (has wobbled a couple of times - to be expected).
Staff are excellent in their compassion and understanding.
There is always a wide range of activities going on including days out with no pressure to join
in.
The house is stunning with 2 conservatories with beautiful grounds and garden which my mum particularly enjoys.
Mum has a lovely room with a view that she adores watching wildlife.
It was mum's birthday a few days ago and we had a afternoon tea with family which was fantastic and all arranged smoothly.
The food is wonderful and mum who is a picky eater is very happy.
It's taken time to get to this position but with the help of all the staff we are beginning to feel much more relaxed in handing over mum's care and being able to enjoy family time with her again.
Thoroughly recommend.
Reply from lilly mcneill, Marketing Apprentice at Burnham LodgeThank you so much for your thoughtful review. We're so pleased to hear that your mum has settled in well and is enjoying her time at Burnham Lodge. It means a great deal to know that you feel supported and reassured by our team, we always aim to provide compassionate and understanding care. Thank you for recommending us, and for trusting us with your mum's care.
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Review of

Burnham Lodge

from Vicky T (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Burnham Lodge since April. The care, attention and professionalism of all staff has been extraordinary! We couldn't be happier! The home itself is spotlessly clean and homely. The rooms are lovely. Everyone has been so lovely, friendly and welcoming, thank you! My dad is treated so
gently and with absolute respect. The confidence it has given us, that he is being excellently cared for, is priceless! Thank you to every staff member, you are AMAZING!!
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for taking the time to write this review. We are so pleased to hear how well your dad is doing since coming to Burnham Lodge and how happy you are with not only the care and support he receives but with cleanliness and homely feel. It is heartwarming to know that, as a family you can rest easy knowing that your dad is being well looked after and cared for. We will pass on your lovely words to the team at Burnham Lodge.
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Review of

Burnham Lodge

from Elizabeth T (Wife of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my husband has been exemplary. The staff go above and beyond in helping to make his life comfortable. I cannot praise this home enough.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for taking the time to write this review. We are so pleased to hear how happy you are with the care and support your husband recieves at Burnham Lodge. We will pass on your kind words to the entire Burnham Lodge team.
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Review of

Burnham Lodge

from Roisin H (Friend of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to see our friend on St Patricks Day we had no idea that there was a party and we were made to feel very welcome by one staff member in particular. What a lovely, warm and welcoming place Burnham Lodge is... it feels like a very 'posh' family home. All the staff were warm and welcoming.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham LodgeThank you for taking the time to write this review. Its great to hear how welcome you were made to feel by the team when visiting Burnham Lodge and great to know how much you enjoyed the celebrations. We look forward to welcoming you back so please feel free to visit. We will pass on your kind words to the team at Burnham Lodge.
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Awards / Recognitions (9)

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