Care Home Owned by Hartford Care Group Ltd in Buckinghamshire

Thank you for taking the time to write this review. We are so pleased to hear how happy you are with the care and support he receives at Burnham Lodge. We are also happy to know that since coming to Burnham Lodge that his health as improved along with his quality of life. We will pass on your kind words to the tea at Burnham Lodge,

We take all feedback seriously, though in this case we do not believe the account reflects what happens in our home. Our records show no such incident, as described, occurred. For reassurance to families: Staff meetings are held by department only, so nurses or carers are always on duty. A staff member is always appointed to respond to call bells and resident needs during meetings. Our lounge is continuously staffed, as we support residents requiring 1-to-1 care. The comfort and dignity of our residents are always our highest priority, and we encourage anyone with concerns to contact us directly so we can respond openly.

Thank you so much for your thoughtful review. We're so pleased to hear that your mum has settled in well and is enjoying her time at Burnham Lodge. It means a great deal to know that you feel supported and reassured by our team, we always aim to provide compassionate and understanding care. Thank you for recommending us, and for trusting us with your mum's care.

Thank you so much for your lovely words. We're delighted to hear that your father is feeling well cared for and comfortable at Burnham Lodge. It means a great deal to our entire team, from management to housekeeping, to know that their efforts are making a difference. We shall pass on your kind comments to the activities coordinator and kitchen team, too. Your recommendation means the world to us. Thank you.

Thank you for taking the time to write this review. We are so pleased to hear how well your dad is doing since coming to Burnham Lodge and how happy you are with not only the care and support he receives but with cleanliness and homely feel. It is heartwarming to know that, as a family you can rest easy knowing that your dad is being well looked after and cared for. We will pass on your lovely words to the team at Burnham Lodge.

Thank you for taking the time to write this review. We are very happy to know that the team at Burnham Lodge were able to care for and support your step father and mother and that due to this care and support, along with the welcoming, friendly team and atmosphere, you, yourself enjoy the time you spend there. We will pass on your kind words to the team at Burnham Lodge.

Thank you for taking the time to write this review. It is lovely to hear that whilst visiting your friend you got to experience the hospitality and warm welcome everyone receives when visiting Burnham Lodge. Its is also heartwarming to hear that the care and support you gave your friend has continued after her transition and that she is happy, relaxed and settling in well. We will pass on your kind words to the team at Burnham Lodge.

Thank you for these lovely words. It is wonderful to hear how cared for and supported your dad was during his time at Burnham Lodge. Promoting choice and independence is paramount to Hartford Care so it is great to know that this is evident. We pride ourselves on our delicious, homecooked meals prepared and served by our chefs so it's good to know your dad enjoyed these too. Once again, thank you for taking the time to write this review and your kind words will be passed on to the whole team at Burnham Lodge.

Thank you for taking the time to write this review. We are pleased to hear understanding and attentive staff were able to enable you to find everything you needed and that they did everything they could to put you at ease during your visit to Burnham Lodge. We will pass on these kind words to the nurse who assisted you and the team at Burnham Lodge.

Thank you for your kind review. We are so pleased you have received such a warm welcome from everyone at Burnham Lodge, and we're delighted your mum has settled in so well in her new home. We know how stressful it can be - trying to find the perfect home for a loved one, so we're glad we could help you, and you can relax knowing she is well cared for. We shall pass your lovely comments on to the team.

At Hartford Care, the well-being of our residents is very important to us so it is great to hear how happy you are with the care your dad is receiving. Staff like to get to know each resident so the care and activities are centred to all residents and I am sure they will be pleased to hear that they are doing a great job. We will pass on these kind words to the manager and all staff and thank you for taking the time to write such a lovely review.

Thank you so much for your very kind review; the whole team will be very grateful to read your lovely comments. We're so pleased you are happy with the level of care your wife is receiving and that it brings you and your family peace of mind to know she is in safe hands - this is always a priority for us at Burnham Lodge. It's a pleasure to have you visit on a daily basis too. Thanks again - we really appreciate your feedback.