Care Homes Owned by Hartford Care Group Ltd in Buckinghamshire

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Only the locations & reviews in Buckinghamshire for Hartford Care Group Ltd are being shown.

Hartford Care Group Ltd Locations in Buckinghamshire (1)

1 Care Home owned by Hartford Care Group Ltd in Buckinghamshire

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Burnham Lodge

Parliament Lane, Burnham, Slough SL1 8NU

9.7103 Reviews

13 1

"Amazing, caring home. Christine the activities coordinator is wonderful always organising activities and theme days etc. Can't praise them..."Read all 103 reviews

from £1,750 / weekSize 60 rooms

Location Type: Care Home

Burnham Lodge, offering nursing, residential and day care is housed in a splendid building dating from about 1900. Located between Burnham, Maidenhead and Beaconsfield, it has been carefully and sympathetically... Read more

Older Person Care
Permanent Care
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Residential Care
Dementia Residential Care
Nursing Care
Dementia Nursing Care

Hartford Care Group Ltd Reviews in Buckinghamshire (103)

9.5

Hartford Care Group Ltd has a Group Review Score of 9.5 (9.471) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hartford Care Group Ltd must have a Review Score.

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Showing 103 reviews matching selected criteria

Review of Burnham Lodge from A K (Granddaughter of Resident) published on 14 October 2026 Submitted via Website•

Overall Experience

My nan loves being at the home! The activites and food and everything that happens she loves. The carers take excellent care of her and make her feel really welcome. My Grandad was also here before he passed and he was treated exactly the same

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↩Reply from Jenni Laffoley, Head of Marketing at Burnham Lodge

Thank you for your lovely review. We're so pleased to hear how happy your nan is with us and that she enjoys the food, activities and everything happening around the home. It's wonderful to know she feels welcome and so well cared for by the team. We're also grateful that your grandad received the same kindness and care during his time with us. Thank you for trusting us to care for your family.

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Review of Burnham Lodge from Cortina C (Daughter of Resident) published on 14 October 2026 Submitted via Website•

Overall Experience

Amazing, caring home.
Christine the activities coordinator is wonderful always organising activities and theme days etc. Can't praise them enough. Mum is extremely happy there.

Fells very secure and looked after and the food is excellent .

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↩Reply from Jenni Laffoley, Head of Marketing at Burnham Lodge

Thank you for your lovely feedback. We're delighted to hear how happy your mum is with us. Christine will be so pleased to know that her activities and themed days are making such a positive difference. It's wonderful to hear that you feel your mum is safe, well cared for and enjoying the food. Thank you for taking the time to share your kind words with us!

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Review of Burnham Lodge from T H (Daughter of Resident) published on 28 September 2026 Submitted via Website•

Overall Experience

My father was a resident at Burnham Lodge from April 2025 until his sad passing this August. I just wanted to share with you a short extract of his Tribute read at yesterday's funeral.
After a fairly lengthy hospital stay last April, dad was offered a place at Burnham Lodge Care Home. Although it took a while for him to settle, it was a relief for us to know that dad now lived in such an amazing place and was being cared for by so many people full of love and compassion. You may think to refer to them as angels is a bit extreme, but that is how dad saw.

Thank you to everyone at Burnham Lodge for your care.

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↩Reply from Daisy McGrail, Marketing Assistant at Burnham Lodge

Thank you so much for sharing this beautiful tribute with us. We're truly touched to hear how much the care and compassion shown at Burnham Lodge meant to your Dad and to your family.

It was a privilege to care for him, an we're so pleased that he came to see our team as angels. We'll be sure to... Read more

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Review of Burnham Lodge from Linda J (Regular Volunteer) published on 30 July 2026 Submitted via Website•

Overall Experience

I've just attended a staff and resident & family event to say farewell to the manager. The resident I support doesn't mix with other residents but we sat at the edge of the gathering and I had an opportunity to observe from a distance. It was a lovely event with a singer and barbecue. I was struck by the many off duty staff members present and although obviously 'in civvies' interacted beautifully with residents as well as each other to create a caring and friendly atmosphere.

I wanted to commend the staff at Burnham Lodge as well as the Activities co-ordinator who organised a participative and friendly event.

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↩Reply from Daisy McGrail, Marketing Assistant at Burnham Lodge

Thank you for taking the time to share your positive feedback. We're delighted to hear that you experienced the caring and friendly atmosphere of Burnham Lodge. It's wonderful to know that our team made such a positive impression, and your kind words about our Activities Coordinator and staff will be greatly appreciated.

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Review of Burnham Lodge from N D (Friend of Resident) published on 17 June 2026 Submitted via Postal Review Card•

Overall Experience

I was there for a funeral wake Resident cared for splendidly. I spoke to several staff and thanked them.

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↩Reply from Monika Katinas, Home Manager at Burnham Lodge

Thank you very much for taking the time to review our beautiful home. We're thrilled you found the occassion well organised. Our team works hard to provide a good experiences to our residents and their relatives, and your kind words made our day.

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Review of Burnham Lodge from Tania G (Niece of Resident) published on 23 February 2026 Submitted via Postal Review Card•

Overall Experience

Since Aunty Val, has been in the home, it has been lovely to visit her and so different from visiting her at home when we had to do things rather than spend quality time with her. The activity ladies are so lovely - Christina is always so helpful and its so nice to have something going on all the time.

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↩Reply from Monika Katinas, Home Manager at Burnham Lodge

Thank you very much for your lovely review. It's a pleasure to look after your aunt and we are so happy that Burnham Lodge made a positive change in your family life. I will share your kind words with the team. I'm sure they will be as happy with your experience at Burnham Lodge.

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Review of Burnham Lodge from B G (Wife of Resident) published on 29 January 2026 Submitted via Website•

Overall Experience

As soon as I entered this care home I knew this was the place for my husband who had lost all mental capacity but needed specialized, loving care. There was just a lovely warm, busy and friendly atmosphere from the staff and residents and the environment was impressive with well decorated spacious rooms in a beautiful old building.
The care was good and my husband was well looked after with one to one care. He was always well turned out, clean and nothing was too much trouble. Although he was wheelchair bound and unaware what was happening around him, the carers ensured he was out of his room and joined in with the activities scheduled for the day or was out in the impressive grounds during the warmer weather.

The home has a lot going on throughout the day and everyone is encouraged to participate in activities in the two day rooms or go out on local day trips. I would definitely recommend this home and thank everyone for making my husband's last days so comfortable and happy.

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↩Reply from Monika Katinas, Home Manager at Burnham Lodge

Thank you for taking the time to complete this lovely review. It was a pleasure to look after your husband. We continuously strive to deliver exceptional care to our residents and support their families as much as possible.

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Review of Burnham Lodge from I S (Son of Resident) published on 12 January 2026 Submitted via Postal Review Card•

Overall Experience

Would recommend to all if they were looking for a nursing care home.

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↩Reply from Monika Katinas, Home Manager at Burnham Lodge

Thank you for taking the time to write this review. Our team is dedticated to providing the best care possible for our residents and their families.

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Review of Burnham Lodge from Linda M (Friend of Resident) published on 12 January 2026 Submitted via Postal Review Card•

Overall Experience

I have been visiting over the past 3 months and found the home clean and staff very helpful. They put on a 100th birthday party for my dear friend. Everything went well and all enjoyed the day.

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↩Reply from Monika Katinas, Home Manager at Burnham Lodge

Thank you for your lovely review. At Burnham Lodge we celebrate each day with our residents and their families. The 100th birthday is definitelly a big day and I am pleased it was the one to remember for you and the whole group of family and friends.

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Review of Burnham Lodge from Elaine E (Niece of Resident) published on 30 December 2025 Submitted via Postal Review Card•

Overall Experience

On 8th December, my uncle turned 100. The care and arrangements made for the day made it a very memorable experience. Bob and his partner were made to feel very special alongside ensuring they were still cared for.

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↩Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for taking the time to write this review. We are so pleased to hear how much your uncle enjoyed his 100th birthday celebrations and how you were all able to enjoy the day with him. We will pass on your kind words to the team at Burnham Lodge.

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Review of Burnham Lodge from Sandra S (Niece of Resident) published on 30 December 2025 Submitted via Postal Review Card•

Overall Experience

Thank you to everyone who made uncles 100th birthday an amazing day. The effort and care that was given to every detail was amazing. The care and support given over the past months for my relatives has been incredible staff go above and beyond, friendly and helpful.

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↩Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for taking the time to write this review. Celebrating each resident is very important to us across all of Hartford Care and turning 100 years old is a great reason to celebrate. We are so happy to hear how much your uncle, and all of you as a family enjoyed his special day. We will pass on your kind words to the team at Burnham Lodge.

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Review of Burnham Lodge from Michelle J (Daughter of Resident) published on 2 December 2025 Submitted via Website•

Overall Experience

We are so happy to have found Burnham Lodge for my Mum. She is very well looked after, the staff are very caring and treat her with respect and dignity.

There are lots of activities during the week for the residents which I know Mum enjoys.

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↩Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for taking the time to write this review. It is wonderful to hear how happy you are with the care and support your mum receives at Burnham Lodge. It is heart warming to know how she is treated with dignity and respect by the team and how much she enjoys the activities programme on offer. We will pass on your kind words to the team at Burnham Lodge.

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Review of Burnham Lodge from D G (Son of Resident) published on 26 November 2025 Submitted via Postal Review Card•

Overall Experience

I attended the Halloween party 1st Nov. Lovely atmosphere and a good mi of residents and guests. Everyone was friendly and welcoming and we had a lovely time, and my mother did too.

Downside was the air quality in the conservatory with so many people in there, and unable to open the window to let in some cool fresh air. Also there was no supervision of the food and drink.

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↩Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for taking the time to write this review. We are pleased to hear that you and your mother had a great time at the Halloween party at Burnham Lodge. With regard to the conservatory, we do have a ventilation system in place, but we will ask the maintenance team to check the windows;... Read more

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Review of Burnham Lodge from R D (Daughter of Resident) published on 18 November 2025 Submitted via Postal Review Card•

Overall Experience

My mother Mary is very content and happy the staff are kind and respectful at all times to mum, myself and my sister, communication about Mum is very good and she always looks well cared for.

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↩Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for taking the time to write this review. We are so delighted to hear how happy you are with the care and support your mother receives at Burnham Lodge. We are also very happy to know that any communication is received promptly and to your satisfaction. We will pass on your kind words to the team at Burnham Lodge.

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Review of Burnham Lodge from John D (Brother of Resident) published on 1 October 2025 Submitted via Postal Review Card•

Overall Experience

My brother has been at Burnham Lodge for several weeks and during that time he has been really well looked after, by a caring and dedicated staff. His health has improved and his medication has been reduced, and his quality of life has, as a result, significantly improved. Thanks to everyone at Burnham Lodge.

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↩Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for taking the time to write this review. We are so pleased to hear how happy you are with the care and support he receives at Burnham Lodge. We are also happy to know that since coming to Burnham Lodge that his health as improved along with his quality of life. We will pass on your kind words to the tea at Burnham Lodge,

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Review of Burnham Lodge from Eve M (Daughter of Resident) published on 1 October 2025 Submitted via Postal Review Card•

Overall Experience

It is wonderful to know that my father is receiving such warm and caring support. The grounds of Burnham Lodge are beautiful, with lovely benches and grand trees. The staff are attentive and look out for him. The room is extremely clean and comfortable.

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↩Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for taking the time to write this review. We are pleased to know how happy you are with the care and support your father is receiving at Burnham Lodge and as a family you can rest assured he is safe and cared for. We will pass on your kind words to the team at Burnham Lodge.

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Review of Burnham Lodge from Karen J (Wife of Resident) published on 1 October 2025 Submitted via Postal Review Card•

Overall Experience

Great time at Macmillan afternoon tea. Residents loved it.

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↩Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for attending the Macmillan Afternoon Tea at Burnham Lodge. Your support is greatly aprreciated.

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Review of Burnham Lodge from Michelle S (Daughter of Resident) published on 1 October 2025 Submitted via Postal Review Card•

Overall Experience

Amazing afternoon tea for Macmillan and the residents love it! Thank you!

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↩Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

Thank you for attending the afternoon tea for Macmillan Cancer Support. We are glad you enjoyed yourself and we welcome your support.

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Review of Burnham Lodge from E G (Friend of Resident) published on 26 September 2025 Submitted via Postal Review Card•

Overall Experience

On visiting our friend, we were horrified to see that a staff meeting took precedence over his distress at requiring the toilet urgenty. The manager said he would be attended to when the meeting had finished.
1) Callous
2) Not putting resident's needs first
3) Not leaving at least one member of staff on duty during meeting.

Would not recommend this company or home.

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↩Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge

We take all feedback seriously, though in this case we do not believe the account reflects what happens in our home. Our records show no such incident, as described, occurred. For reassurance to families: Staff meetings are held by department only, so nurses or carers are always on duty. A staff... Read more

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Review of Burnham Lodge from M R (Daughter of Resident) published on 4 September 2025 Submitted via Website•

Overall Experience

My mum is been a permanent resident and has been there for 6 weeks and has settled very well (has wobbled a couple of times - to be expected).
Staff are excellent in their compassion and understanding.
There is always a wide range of activities going on including days out with no pressure to join in.
The house is stunning with 2 conservatories with beautiful grounds and garden which my mum particularly enjoys.
Mum has a lovely room with a view that she adores watching wildlife.
It was mum's birthday a few days ago and we had a afternoon tea with family which was fantastic and all arranged smoothly.
The food is wonderful and mum who is a picky eater is very happy.
It's taken time to get to this position but with the help of all the staff we are beginning to feel much more relaxed in handing over mum's care and being able to enjoy family time with her again.

Thoroughly recommend.

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↩Reply from lilly mcneill, Marketing Apprentice at Burnham Lodge

Thank you so much for your thoughtful review. We're so pleased to hear that your mum has settled in well and is enjoying her time at Burnham Lodge. It means a great deal to know that you feel supported and reassured by our team, we always aim to provide compassionate and understanding care. Thank you for recommending us, and for trusting us with your mum's care.

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Awards / Recognitions (9)

28 Feb 2023Recipient: Hartford Care Group Ltd
30 Jun 2022Recipient: Hartford Care Group Ltd
30 Jun 2021Recipient: Hartford Care Group Ltd

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