Care Home Owned by Hartford Care Group Ltd in Buckinghamshire
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Buckinghamshire for Hartford Care Group Ltd are showing below.
View the details of all 29 locations (with 1844 reviews) owned by Hartford Care Group Ltd
Hartford Care Group Ltd Locations in Buckinghamshire (1)
Burnham Lodge
9.8
94 reviews
Parliament Lane, Burnham, Slough SL1 8NU
"We are so happy to have found Burnham Lodge for my Mum. She is very well looked after, the staff are very caring and treat her with…" Read all 94 reviews
Location Type Care Home
Burnham Lodge, offering nursing, residential and day care is housed in a splendid building dating from about 1900. Located between Burnham, Maidenhead and Beaconsfield, it has been carefully and sympathetically restored to recreate a country house… Read more about Burnham Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 60 Rooms
- from £1,700 / week
Hartford Care Group Ltd Reviews in Buckinghamshire (94)
9.5
Hartford Care Group Ltd has a Group Review Score of 9.5 (9.504) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hartford Care Group Ltd must have a Review Score.
Review of
Burnham Lodge
from Michelle J (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are so happy to have found Burnham Lodge for my Mum. She is very well looked after, the staff are very caring and treat her with respect and dignity.
There are lots of activities during the week for the residents which I know Mum enjoys.
There are lots of activities during the week for the residents which I know Mum enjoys.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from D G (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I attended the Halloween party 1st Nov. Lovely atmosphere and a good mi of residents and guests. Everyone was friendly and welcoming and we had a lovely time, and my mother did too.
Downside was the air quality in the conservatory with so many people in there, and unable to open the window to let in
Downside was the air quality in the conservatory with so many people in there, and unable to open the window to let in
some cool fresh air. Also there was no supervision of the food and drink.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from R D (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother Mary is very content and happy the staff are kind and respectful at all times to mum, myself and my sister, communication about Mum is very good and she always looks well cared for.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from Cortina C (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fantastic home, clean beautifully decorated staff lovely
10/10.
10/10.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from John D (Brother of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has been at Burnham Lodge for several weeks and during that time he has been really well looked after, by a caring and dedicated staff. His health has improved and his medication has been reduced, and his quality of life has, as a result, significantly improved. Thanks to everyone at Burnham
Lodge.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from Eve M (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It is wonderful to know that my father is receiving such warm and caring support. The grounds of Burnham Lodge are beautiful, with lovely benches and grand trees. The staff are attentive and look out for him. The room is extremely clean and comfortable.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from Karen J (Wife of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great time at Macmillan afternoon tea. Residents loved it.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from Michelle S (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Amazing afternoon tea for Macmillan and the residents love it! Thank you!
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from E G (Friend of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience
1.0 out of 5
1.0 out of 5
On visiting our friend, we were horrified to see that a staff meeting took precedence over his distress at requiring the toilet urgenty. The manager said he would be attended to when the meeting had finished.
1) Callous
2) Not putting resident's needs first
3) Not leaving at least one member of staff
1) Callous
2) Not putting resident's needs first
3) Not leaving at least one member of staff
on duty during meeting.
Would not recommend this company or home.
Would not recommend this company or home.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from M R (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum is been a permanent resident and has been there for 6 weeks and has settled very well (has wobbled a couple of times - to be expected).
Staff are excellent in their compassion and understanding.
There is always a wide range of activities going on including days out with no pressure to join
Staff are excellent in their compassion and understanding.
There is always a wide range of activities going on including days out with no pressure to join
in.
The house is stunning with 2 conservatories with beautiful grounds and garden which my mum particularly enjoys.
Mum has a lovely room with a view that she adores watching wildlife.
It was mum's birthday a few days ago and we had a afternoon tea with family which was fantastic and all arranged smoothly.
The food is wonderful and mum who is a picky eater is very happy.
It's taken time to get to this position but with the help of all the staff we are beginning to feel much more relaxed in handing over mum's care and being able to enjoy family time with her again.
Thoroughly recommend.
The house is stunning with 2 conservatories with beautiful grounds and garden which my mum particularly enjoys.
Mum has a lovely room with a view that she adores watching wildlife.
It was mum's birthday a few days ago and we had a afternoon tea with family which was fantastic and all arranged smoothly.
The food is wonderful and mum who is a picky eater is very happy.
It's taken time to get to this position but with the help of all the staff we are beginning to feel much more relaxed in handing over mum's care and being able to enjoy family time with her again.
Thoroughly recommend.
Reply from lilly mcneill, Marketing Apprentice at Burnham Lodge
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Review of
Burnham Lodge
from Tina H (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my father arrived at Burnham Lodge he has been treated exceptionally well and looked after with amazing care and understanding. He has a beautiful room, which is kept clean and tidy and all of his needs are met.
Nothing is too much trouble for the staff from management to the wonderful housekeeping
Nothing is too much trouble for the staff from management to the wonderful housekeeping
team. The one lady entertainment team is outstanding as is the food, all prepared freshly on a daily basis, especially the handmade biscuits!
I would not hesitate in recommending Burnham Lodge xx
I would not hesitate in recommending Burnham Lodge xx
Reply from Jenni Laffoley, Marketing Coordinator at Burnham Lodge
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Review of
Burnham Lodge
from Vicky T (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been in Burnham Lodge since April. The care, attention and professionalism of all staff has been extraordinary! We couldn't be happier! The home itself is spotlessly clean and homely. The rooms are lovely. Everyone has been so lovely, friendly and welcoming, thank you! My dad is treated so
gently and with absolute respect. The confidence it has given us, that he is being excellently cared for, is priceless! Thank you to every staff member, you are AMAZING!!
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from Elizabeth T (Wife of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care given to my husband has been exemplary. The staff go above and beyond in helping to make his life comfortable. I cannot praise this home enough.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from Roisin H (Friend of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We came to see our friend on St Patricks Day we had no idea that there was a party and we were made to feel very welcome by one staff member in particular. What a lovely, warm and welcoming place Burnham Lodge is... it feels like a very 'posh' family home. All the staff were warm and welcoming.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from P D (Respite Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This present stay at Burnham Lodge is my fourth one. That surely is enough proof of my faith in the place!
In 2003 we were looking for a residential home for my 94 year old stepfather & finally found Burnham Lodge. My mother & I instantly fell in love with the place, the setting & the friendly atmosphere.
In 2003 we were looking for a residential home for my 94 year old stepfather & finally found Burnham Lodge. My mother & I instantly fell in love with the place, the setting & the friendly atmosphere.
My stepfather spent his last six months here, & had excellent care. My mother spent her last two weeks here & I was with her as she slept her last sleep. If I cannot care for myself I have vowed that I will come to Burnham Lodge, where I will get the best care & be returned to health.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from A N (Daughter-in-law of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We would just like to say a huge thank you to one member of staff, in particular, and the home for attending and caring for my mother-in-law at my father-in-law's reception after his funeral on 10th January.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from Alison D (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend and I work for a homecare agency and we used to care for the resident before she came to Burnham Lodge. We cared for her in her own home and become very fond of her and loved caring for her so we have remained friends and also with the family. We have visited twice now and have been so impressed
with the amazing customer service and very warm welcome, we even received lunch! We can clearly see how happy and relaxed our friend is.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
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Review of
Burnham Lodge
from L H (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad spent six weeks at Burnham Lodge - the staff were all professional, experienced, knowledgeable, kind, compassionate, caring, went above and beyond expectations. Food was perfect, absolutely loved this place and all the staff, from cleaners to carers, nurses and management, what an establishment,
they should all be proud of the work they do. Promoting choice and independence. My dad will definitely return here if he needs to in the future, without a doubt. Honestly, this care home has exceeded the expected standards of care and my dad will miss you all.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Burnham Lodge
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Review of
Burnham Lodge
from Katie L (Independent Advocate Deputyship) published on 9 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This was my first visit to Burnham Lodge. I was assisted for my visit by one nurse in particular. She immediately understood my job role as IMCA and was very helpful and accommodating. She was naturally very busy ensuring residents were looked after, and kindly took the time to help me to find the information
to familiarize myself with the residents' relevant information that I needed. She was super friendly, professional and put me at ease during my visit. Thank you to that particular nurse and the team.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Burnham Lodge
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Review of
Burnham Lodge
from B D (Daughter of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff have been fantastic, going above and beyond to understand and adapt to my mother’s changing care needs. They are caring, empathetic and compassionate. My mother's dignity is their priority and their care is always delivered with a smile. The team make the whole family feel welcome.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Burnham Lodge
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Awards / Recognitions (9)
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