Care Home Owned by Hartford Care Group Ltd in Bristol
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Bristol for Hartford Care Group Ltd are showing below.
View the details of all 29 locations (with 1844 reviews) owned by Hartford Care Group Ltd
Hartford Care Group Ltd Locations in Bristol (1)
Stokeleigh
9.6
71 reviews
19 Stoke Hill, Stoke Bishop, Bristol BS9 1JN
"Putting family into care is a very hard decision which took me way too long to commit to but given the support from Hartford Care this…" Read all 71 reviews
Location Type Care Home
Stokeleigh is an attractive, late Victorian home that sits within its own secluded grounds, having been conscientiously extended to provide additional living space and a stylish conservatory. Elegant, yet warm and welcoming, the spacious accommodation… Read more about Stokeleigh
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Visual / Hearing Impairment
- 30 Rooms
- from £1,400 / week
Hartford Care Group Ltd Reviews in Bristol (71)
9.5
Hartford Care Group Ltd has a Group Review Score of 9.5 (9.504) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hartford Care Group Ltd must have a Review Score.
Review of
Stokeleigh
from Valerie F (Sister of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers are just that - caring and friendly. The entertainment programme is excellent and the whole ambience of the home is professional yet relaxed.
I recommend Stokeliegh Care Home wholeheartedly, .
I recommend Stokeliegh Care Home wholeheartedly, .
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Stokeleigh
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Review of
Stokeleigh
from Victoria S (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My parents recently moved to Stokeleigh after their previous care home closed. The staff have made them feel very welcome and have helped them extremely with the transition.
Their room and the general areas are always clean and tidy, and all the staff are always friendly and helpful.
Their room and the general areas are always clean and tidy, and all the staff are always friendly and helpful.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Stokeleigh
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Review of
Stokeleigh
from M B (Wife of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very pleased with the care and attention my husband receives. Stokeleigh is always welcoming, bright and cheerful. He has been happy there from day one. Thank you.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Stokeleigh
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Review of
Stokeleigh
from Kay W (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Stokeleigh staff are excellent and meet Mum's needs as things change ie, help her to eat now because she needs assistance. The handyman is quick to help if we have any problems! For example, today mended the window in Mum's room as it was sticking. A shame that the manager is leaving, he's been very
supportive of the family throughout the five years Mum has been a resident. He will sadly missed when he leaves.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh
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Review of
Stokeleigh
from Lin D (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Stokeleigh is a homely and caring environment.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh
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Review of
Stokeleigh
from Manda C (Daughter of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Putting family into care is a very hard decision which took me way too long to commit to but given the support from Hartford Care this helped my mum and me to make the right decision.
Caring for my mum was taking its toll on both my mum and myself. Hartford Care couldn't have been more supportive allowing
Caring for my mum was taking its toll on both my mum and myself. Hartford Care couldn't have been more supportive allowing
me to visit numerous times with and without my mum. The support I received in making this decision was second to none and I didn't feel like I was letting my mum down, more like getting her the support she needed to be as independent as possible.
I can say that the experience has been hard but ultimately the right decision and that my mum is enjoying being part of the Stokeleigh community. Having early onset dementia she does complain about the activities however I do know that the activities are brilliant. The team at Hartford Care have been helping my mum to be more engaged and joining in with more activities.
I can say that the experience has been hard but ultimately the right decision and that my mum is enjoying being part of the Stokeleigh community. Having early onset dementia she does complain about the activities however I do know that the activities are brilliant. The team at Hartford Care have been helping my mum to be more engaged and joining in with more activities.
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Review of
Stokeleigh
from C L (Daughter of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has recently moved into this home, every member of staff I have met is so caring, friendly and kind to her which is so reassuring for us, the rooms are bright and airy and the garden is lovely.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh
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Review of
Stokeleigh
from Angela H (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have just visited Mum it was lunchtime, and all the residents were brought in and ready for mealtime time the food was excellent Mum loved the trifle it was yummy and lovely to see her enjoying her meal. As always the care she is given is wonderful, and the staff are always attentive to her needs
anyone looking for a care home for their nearest and dearest please visit it is the next best thing to their house really be made to feel at home which is the thing we really want. Thank you again for looking after Mum so well.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh
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Review of
Stokeleigh
from R S (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am so impressed with the range of daily activities provided at Stokeleigh, which engages all the residents. They range from table games, floristry, gardening, dancing, singing and music making. It is so reassuring to be able to view the fun they are all having on daily online posts and know my father
is happy and content due to the stimulating activities, as well as the very caring and friendly staff, who put all the residents' needs first.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh
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Review of
Stokeleigh
from Robert W (Brother of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Visited to see my brother and discuss ongoing care plan with the manager. All good and my brother's condition seems stable now. It is comforting to know that he is in safe hands, and making the most of his remaining years in comfort, with good companionship from fellow patients and staff. With so much
bad press about some care homes in the news these days, our careful and considered choice of Stokeleigh is paying dividends now in peace of mind. Well done to all the staff.
Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh
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Review of
Stokeleigh
from J R (Daughter of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Coming into Stokeleigh, I always feel an atmosphere of love and welcome from all the staff. I really value the open door policy and easy access to liaise with the manager and head of care or other staff. There is a real feeling of a team. Journeying with my mother in her dementia isn't always easy and
it's so helpful to be able to share that journey with staff and co-create the best possible plan for her. Thank you to all of you in Stokeleigh. It would be nice if the home had its own minivan for trips rather than sharing it.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Stokeleigh
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Review of
Stokeleigh
from Ian M (Son of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mother moved from independent living to Stokeleigh in the late Spring of this year and we have been delighted by how well the move has gone. She is quick to tell family visitors of how happy she is, feeling safe, secure and free from anxiety. We can see that she is known and valued by the staff
and that her needs are met. mother speaks highly of the food and activities. It is so reassuring to know that our mother has settled so well.
Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh
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Review of
Stokeleigh
from S G (Daughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum went to Stokeleigh for a 'holiday' and liked it so much she stayed! Mum has settled in so well, she looks so much better, being happier and well cared for. The family have found all of the staff to be welcoming and helpful. Stokeleigh is very comfortable and everything and everyone appears to be
well looked after.
Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh
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Review of
Stokeleigh
from M P (Son of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Stokeleigh team have been so helpful and understanding in settling in my loved one. They were really easy to deal with and happy to discuss any concerns. The staff are all very caring, which puts my mind at rest that I have found the best care home.
Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh
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Review of
Stokeleigh
from N P (Daughter-in-law of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are lovely and friendly and really caring. They have been a great help in settling in our loved one. Stokeleigh is a lovely place and there are always lots of staff around to help.
Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh
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Review of
Stokeleigh
from Gill R (Sister-in-law of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My brother-in-law has been in Stokeleigh for over six months now, and he is remarkably settled and at ease in his light, sunny room. He is young to have Alzheimer's at 64, but the home copes with his needs well. Always a friendly welcome when we visit, and it is clear how much the caring staff warm
to their residents. Lovely, friendly atmosphere at lunchtime, well-prepared delicious hot meals and lots of encouragement to my brother-in-law. Thank you to the manager and staff.
Reply from Lindsay Mahoney, Area Administrator at Stokeleigh
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Review of
Stokeleigh
from Glyn M (Husband of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Looked at four other care homes before selecting Stokeleigh for my wife. The manager and staff go out of their way to be friendly, helpful and cooperative. Visiting is anytime without the need for an appointment. On every visit, you are welcomed by a member of staff who will guide you to your loved
one. Stokeleigh is very homely, bright and cheery. All the staff are very caring, which fills you with confidence, and the residents are a top priority at all times. Absolutely brilliant.
Reply from Jenni Laffoley, Brand Marketing Manager at Stokeleigh
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Review of
Stokeleigh
from Janice B (Daughter of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I find the care given to my mother excellent. The staff are always helpful and polite. I cannot mark value for money as I have nothing to compare this with.
Reply from Diana Nisbet, Marketing Executive at Stokeleigh
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Review of
Stokeleigh
from Rachel B (Daughter of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been incredibly impressed with the level of care my mum receives at Stokeleigh. The staff in every area, including maintenance and catering, are compassionate and caring. They are cheerful and friendly and treat all the residents with dignity and respect. I trust the management and senior carers
with my mother's care, and they are always on hand to answer my questions. On every visit, I get a friendly update on what my mum has been up to. It feels like we have found a home-from-home for my mum, and can't thank the carers enough for everything they do for her.
Reply from Diana Nisbet, Marketing Executive at Stokeleigh
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Review of
Stokeleigh
from Christine B (Niece of Resident) published on 4 January 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It is great to know that although I live over 100 miles away from the home, and am not able to visit as often as I would like, I know my aunt is in the most capable hands and looked after with care and dignity. I can't express how much I have appreciated their care over the last three years. Thank you
one and all.
Reply from Jenni Laffoley, Marketing Manager (Brand) at Stokeleigh
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Awards / Recognitions (9)
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