Hartford Care Group Ltd in West Midlands | 5 Care Homes

Review of
Aldergrove Manor Care Home
from Leslie C (Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

This care home is fantastic I can not fault it caring staff are brilliant very helpful and friendly the place is spotless clean corridors are quite long
Manager is very young and friendly
Gardens are very nice to sit outside when the weather is nice there are chairs with wooden tables I have enjoyed

every moment of my stay

Reply from Sarah-Louise Curtis, Manager at Aldergrove Manor Care HomeThank you so much for your lovely feedback, we are very happy you enjoyed your stay with us and are welcome anytime :)

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Review of
Island Court Care Home
from Sheila B (Niece of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

Thank you all so much for looking after our Aunt The Administration, Nursing and carers were fabulous nothing was to much trouble
Our Aunt loved the few months she was there. Thank you also for the celebration of our Aunts life which was held after her funeral, we had a great time as i hope did everyone

else. It really is like a huge caring family atmosphere. Will see you all soon

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Review of
Island Court Care Home
from Stuart D (Nephew of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

Fantastic care home, staff are brilliant, I was wary of care homes as you hear bad stuff in general, but from day one they went above & beyond for everything that we asked for, thank you all so much for the care of my uncle.

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Review of
Island Court Care Home
from Caroline C (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report

Overall Experience

Where can I start? My mother was moved from hospital to island court for paliative care in the last few days of her life. 17/5/25 -22/5/25.
The home was very clean and smelt clean. The room for my mother was lovely and had its own ensuit.
The care given to my mother was exceptional and even

the care and friendliness to my father and myself was outstanding. The staff work hard and the care was well above standards.
After my mum had passed away the staff were so lovely to us and even gave me a hug something you definately need after going through a trauma.
Everyone of the people needs to be reminded of how brilliant they are. Very many thanks for making my mothers last few days so comfortable and helping us through it especially the care given to my dad too who isn't a well man.
Thank you so so much.

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Review of
Greenleigh Care Home
from R P (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

Mum was placed in Greenleigh straight from hospital after she had another fall. We realised as a family she was no longer able to live at home with dad and interim carers and needed 24 hour care. This was a really hard decision for all of us especially Mum. The staff at Greenleigh were really welcoming

from the start. They welcomed us to have lunch with mum when we visited but also made dad feel relaxed when he visited. She was only at the home for just over a month and we have now moved her to one closer to dad and other family members. Our thanks to the team and the care they provided. The staff were always warm and cheerful and are passionate about the care they provide. Thank you.

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Review of
Island Court Care Home
from S D (Daughter-in-law of Resident) published on 21 March 2025 Submitted via Website • Report

Overall Experience

Thank you does not cover the gratitude we feel towards the staff. From day one they have been outstanding in the care, friendly and professional manner they conduct their selves. Nothing was too much trouble and they all went above and beyond to ensure the holistic care was delivered respectfully. The

staff were able to apply the care required at a level and pace that was needed by the resident for that particular day. They constantly assessed requirements and constantly kept us updated. They offered different skills and talents to make residents and visitors feel included, safe and entertained. Especially noticed by people whose relatives were being bed nursed. Staff constantly checked on relatives too. Quality of food was amazing. Every single member of staff had a special quality that enabled us to get through such a difficult time. We could become relatives again knowing our relative was getting quality care, which enabled us to feel secure we had made the right choice.

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Review of
Delves Court
from Jonathan R (Power of Attorney of Resident) published on 9 October 2024 Submitted via Website • Report

Overall Experience

My aunt for whom I also have LPA was a resident at Delves Ct for over 18 months. At all times she was cared for with respect and dignity by the Manager and her hard-working team. All issues (including a couple which required trips to hospital) were dealt with promptly and I was quickly informed. The

family were always made welcome and were able to speak to staff and management with concerns and questions being addressed quickly. As a family, we were very happy with the care and support given at Delves Ct and we would recommend the care home to other families.

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Review of
Delves Court
from Debbie R (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report

Overall Experience

My amazing dad spent the final 6 months of his life at Delves Court. From the minute he moved there the staff have been amazing with him. They helped him adjust to living a less independent life by making him feel so comfortable and never once made him feel he was losing his dignity. The manager was

particularly special to my dad, she always gave her time when he needed to talk and was present for doctors' calls if I wasn't available. They treated him like a family member and we will never forget the love and care he was shown by all the staff. Thank you.

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Review of
Greenleigh Care Home
from Lesley F (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report

Overall Experience

My mother has been a resident at Greenleigh Care Home for more than 12 months. I have found the home to be clean and comfortable. The lounge, dining room and bedrooms have all been refurbished and are made as homely as possible.
I am very satisfied with the standard of care she is receiving. The staff

seem to genuinely care for the residents in their charge and are very approachable and friendly.
I would recommend this home to anyone faced with having to place a loved one into long-term care.

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Review of
Delves Court
from Mark H (Resident) published on 16 December 2022 Submitted via Website • Report

Overall Experience

Being a resident at Delves Court I speak from personal experience. The managers and staff are very friendly and will go out of their way to help you. Your room will be nicely decorated with wooden flooring, and underfloor heating, an ensuite toilet and a TV. The garden is well maintained with neat lawns,

patios, tables and chairs. Apart from having your own private room, there is a communal room on each floor if you want to mix and chat with other residents so if you're looking for a care home, I would look no further than the Delves. It's a 10/10 from me.

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Review of
Delves Court
from S D (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report

Overall Experience

We are pursuing a case of neglect and negligence against the care home and Walsall Health Service as the home failed to recognise the demise of our father (he was dying from dementia); they failed to keep the family informed that he had stopped eating and drinking and they sent him to die in a cubicle

at the A&E department in the local hospital.
In their incredulous response to our complaint, they have admitted their negligence and also have stated they are not an acute unit as they advertise on their website they are so I would not leave your relatives here.
I would give them a zero as they do not deserve a one star.

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Review of
Delves Court
from Donna C (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report

Overall Experience

Having experienced the very worst scenario at a step down assessment bed placement and a prolonged hospital stay as a result of poor care, my dad became a resident at Delves Court, initially with one to one nursing care in September.
From the day we looked around the staff have endeavoured not only

to treat Dad with empathy, understanding and genuine care, but they have also supported us as a family with the transition.
I cannot thank the manager, care staff, housekeeping, cooks, not forgetting maintenance and activities girls who took him for a day out last week that I am informed was as enjoyed by staff as much as Dad, he was genuinely happy and settled, he had the best day for too many months.
Real team work goes into providing this level of care, you should be very proud of yourselves, there are many facilities that could learn a lot from the way you do things.
Thank you all.

Reply from Patricia Burton, Interim Manager at Delves CourtThank you very much for your positive feedback and support. I will share this with the team at Delves Court. Patricia

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Review of
Delves Court
from Lesley E (Friend of Resident) published on 7 December 2022 Submitted via Website • Report

Overall Experience

My ex-partner has been a resident at Delves Court for three weeks now and I am really pleased with the way he has been looked after, the managers and staff are amazing and treat residents with care and they will go above and beyond to do this, they are really friendly and listen to what the residents

need. I would absolutely recommend Delves Court to anyone that needed them for family members or loved ones to be cared for, nothing is any trouble for the staff to do, meals are really good and drinks are not only given to residents but also relatives.

Reply from Patricia Burton, Interim Manager at Delves CourtThank you so much for the positive feedback. I will pass this onto the team at Delves Court. Patricia

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Review of
Delves Court
from Diane S (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report

Overall Experience

Such a lovely home for my mom and dad. They have received nothing but kindness and support. Both have challenging needs as both are a bit deaf and Dad is nearly blind as well as having Alzheimer's. Any queries or concerns are always dealt with quickly. Always something going on there, painting, a quiz,

bingo, word searches and sometimes an entertainer. They listen to residents as well as relatives. Very happy.

Reply from Patricia Burton, Interim Manager at Delves CourtThank you so much for the positive review/feedback. It is an absolute pleasure to care for your parents. I will pass this review on to the team at Delves. Thank you. Patricia

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Review of
Aldergrove Manor Care Home
from F C (Daughter of Resident) published on 16 November 2022 Submitted via Website • Report

Overall Experience

Mom stayed here for a few years, overall it was good and most of the staff were fantastic, work really hard and looked after mom very well. Was only when she passed I had an issue as they lost her wedding ring and her TV which was there the day before she passed. I went there and sent many emails with

no response. I am still waiting for a response. But I will say some of the staff went above and beyond to help mom.

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Review of
Delves Court
from Pat P (Wife of Resident) published on 15 November 2022 Submitted via Website • Report

Overall Experience

My husband has been a resident at Delves Court for seven weeks now after being in the hospital since July. This has been a very difficult decision for us as a family. We need not have worried, the staff work tirelessly to provide loving care for all the residents. From management to everyone else who

works there, nothing is too much trouble for any of the staff. Yesterday was my husband's birthday, his first one away from home, I arrived at 10 am to the sounds of laughter coming from his room, the celebrations had already started. The activity girls were there with maracas, xylophone and tambourines singing to him and laughing with him, it was a heartwarming sound, the celebrations continued all day with relatives coming and going and all were made welcome. Personally, I know I have made the right decision as family are looked after as well as residents. After a very brief stay at another home (1 week), which was very unsuccessful, I know now that I can safely walk away at the end of my daily visits.

Reply from Patricia Burton, Interim Manager at Delves CourtThank you so much for your positive review/feedback. The Delves Court team will be delighted and it is a pleasure to care for your husband.
Patricia

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Review of
Delves Court
from R W (Nephew of Resident) published on 8 September 2022 Submitted via Website • Report

Overall Experience

My elderly aunty was given end-of-life care at Delves Court for just over two weeks. In that time we found the staff to be both experienced and caring. Furthermore, the property was very clean and tidy and we were very happy with the room my aunty had. Staff would sit with her for a chat in addition

to looking after her needs. My family and I would like to thank all the staff for their excellent care.

Reply from Patricia Burton, Manager at Delves CourtPlease accept our sincere condolences, it was our pleasure to look after your loved one (aunty). Thank you for taking the time to write this positive review. The team and I at Delves Court really appreciate this feedback. Take care of yourselves. Patricia

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Review of
Greenleigh Care Home
from Gwen K (Daughter of Resident) published on 18 June 2022 Submitted via Website • Report

Overall Experience

My mum came to live at Greenleigh Care Home in April 2022. I was apprehensive about mum going into full time care but from the minute that we came into the home we were welcomed warmly, the staff came to introduce themselves to mum and they made such a fuss of her. The atmosphere is so warm and friendly

and the staff treat the residents with respect and with affection. My mum was not having a good time with her dementia and was very confused and had challenging behaviours but with the attention from the staff and other residents and with the various activities she soon got into a better routine and started to settle down. She was a poor eater which used to upset the family but now she is eating very well and looks forward to meal times. With her dementia, she doesn’t sleep well but the staff are fantastic with her. She may be up and about for hours during the night but the night staff sit and talk to her, make her a cup of tea until she is ready to settle down again. Thank you Greenleigh Care Home.

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Review of
Greenleigh Care Home
from Martin B (Son of Resident) published on 9 June 2022 Submitted via Website • Report

Overall Experience

Took my father in for a week's respite. When I collected him he looked terrible, had not had a shave. His hair had not been combed and he had lost a lot of weight. My sister and niece visited him during the week and he had soiled himself and smelled awful and she had to ask them to change him. When

I got him home half his clothes were missing and they had put an old jumper in (not his) full of holes. Disgusting. He will never go in Greenleighs again.

Reply from Anne-Marie Weatherhogg, Greenleigh Manager at Greenleigh Care HomeI am sorry to hear that you were unhappy with the week your Dad spent here, he was a lovely gentleman and seemed to enjoy his week here. I have reviewed his notes, a shave was offered daily but he declined this. I am shocked to hear of vast weight loss, he was only here a week and ate and drank well - shown on our Fluid & Diet Charts. Please provide his weight on leaving Greenleigh, I will check this against our records. What clothes are missing and I will deal with this immediately - we often have respite residents and can have problems with unlabelled clothes but had we been informed of this it would have been dealt with appropriately. Your Dad shared a wonderful Jubilee weekend with us, the family who joined us gave excellent feedback, enjoying the day with your Dad. Had I been aware of your concerns during his stay, they would have been dealt with swiftly and professionally, again I can only apologise that you felt this way.

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Review of
Aldergrove Manor Care Home
from Anita T (Sister of Resident) published on 30 May 2022 Submitted via Website • Report

Overall Experience

My brother was welcomed into Aldergrove Manor Care Home in February for nursing care. He got on well with the staff and they quickly got used to his communication difficulties and he settled in really well. He enjoyed his food and liked mixing with other people. When we visited he was always smiling

and said he was happy there.

Reply from Sarah Curtis, Home Manager at Aldergrove Manor Care HomeThank you so much, Anita, we were so happy to care for your brother, he was a pleasure to care for.

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Care Homes Owned by Hartford Care Group Ltd in West Midlands

Hartford Care Group Ltd Locations in West Midlands (5)

Hartford Care Group Ltd Reviews in West Midlands (65)

Aldergrove Manor Care Home

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Delves Court

Greenleigh Care Home

Delves Court

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Delves Court

Delves Court

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Aldergrove Manor Care Home

Delves Court

Delves Court

Greenleigh Care Home

Greenleigh Care Home

Aldergrove Manor Care Home

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