Care Homes Owned by Hartford Care Group Ltd in West Midlands

We have one recommendation. Because mum was not ill when she entered Island Court she was not see by the visiting doctor so there was no one able to sign the paperwork after her death for the Medical Examiner. This resulted in the Coroner having to authorise the Death Certificate resulting in delay. In our view, all new entrants should be seen by a doctor at the first available opportunity.

My mom went into Greenleigh a week ago after a recent stay in hospital .In the short time she has been there there is a vast improvement in her .She is eating well as the food is second to none also, there is lots of entertainment daily ,but the main thing is that the staff are absolute Gems they are kind and caring also very empathic ..We cannot recommend Greenleigh highly enough we do hope she can remain there ..

My mother in law had a recent trip to hospital as not well (999) throughout the care she received from all staff was exceptional. Since her discharge her care (as always) has been fantastic. As a family we couldn't recommend Greenleigh highly enough. We never worry about our mom we know she always has exceptional care. Infact the last 4 yrs (including my late father in law) as been wonderful all staff are true angels.

Staff welcoming and friendly. Care and consideration shown to residents. Every effort made to make sure residents needs taken care of.

Only 3 weeks respite from hospital. Staff were all very pleasant and attentive. All procedures were performed to a good standard with care given to the client but also reassurance to family members. The feeling was one of the service was tailored to my mother with a quick understanding of her needs. Excellent teamwork amongst staff.

From the moment my Nan arrived here at Victoria Lodge, the staff have been extremely helpful towards me when arranging her arrangements and reassured me throughout on everything as it was a worrying and unfamiliar time for me and my Nan especially. But Leanne, Shirley, Ellie, Mia and the staff who I have met have been nothing but kind, compassionate and patient with me (and all my questions) and most importantly my Nan who has settled well and appears happy. They have helped take a huge weight off and given me peace of mind that she is in good hands here. Quote from Nan herself: I think this place is very good, I'm quite pleased with it. Thank you again so much

I have absolutely no hesitation in recommending Delves to anyone seeking nursing care for their loved ones, no matter their need.

Very clean and tidy establishment staff members are very friendly seems very safe for the residents overall it's a really nice place every family member is super happy with the place the staff and overall everything

From the times I visit which is day time you can clearly see residents are loved and adored, staff r very professional and above kindness with the biggest hearts x I would highly recommend this care home infact my uncle is also there x

I myself, a Home Care Assistant, have been for 26 years. On visiting my friend at Island Court Care Home, I was appalled at the standard of care or lack of care, shown to my friend, who is receiving end-of-life care.

I have found the care excellent. My mom is treated with dignity and we are kept up to date.

Thank you from the bottom of my heart for how you cared for my Nan. From the second she came into your care we knew it was the right place for her. We were hesitant about her going into a care home but you have restored our faith in care homes, when it was noticed my Nan wasn't well it was dealt with quickly and she had only been there less than 24 hours but staff knew she wasn't right this swift action gave us an extra few weeks with her . Every single person greeted you with a smile the home was always clean. During my Nans final few days everyone's kindness made it easier for us as a family. All of the staff are amazing but especially the staff on floor 3. Thank you all so much for your kindness we'll never forget it.

My mother settled very quickly into Greenleigh, she is bed bound and I was worried about her care and her general mental health. Everyone we have come into contact with at Greenleigh have done everything possible to make her feel safe and included. I can't thank everyone enough for making this move easy for mom and for me.

My mother has been a resident at Aldergrove for almost two years. The home is well run, and all staff are welcoming. We are very pleased with the care provided. Last week, my mom celebrated her 90th birthday. The home made her day so special, presenting her with a cake and flowers. When her family met, the home ensured that the bar was decorated, and we received help on the day to make a truly memorable occasion. Thank you to the whole team.

may be the world " x

My nan has been so well looked after at Delves Court Care Home. The staff are always kind, caring and welcoming, and nothing ever seems too much trouble. It gives our family real peace of mind knowing she is safe, comfortable and treated with dignity every day. Thank you to all the team for the amazing care and support you provide.

The management structure played a big part of the experience, they were approachable and understanding whilst being professional and hands on. Nothing was too much trouble and I would like to say thank you for making mum's stay such a pleasant one and for making us all feel so welcome.

My mom entered Island Court for two weeks' respite in March 2026 when my dad was taken into the hospital. After this, she has remained a permanent resident. She has settled well and appears content. When my dad needed step-down care from the hospital, Island Court worked hard to accommodate this and relieve pressure on us as a family, having both parents in one place. All the staff are lovely.

Delves Court became dads second home and I and my family cannot thank all the staff enough for the amazing work they do.

Rooms are very clean always smells fresh and clean when you walk in. Staff and management are very friendly and approachable. There are also 2 activity co-ordinators who are very good with the residents.