Hartford Care Group Ltd in Devon | 1 Care Home

Review of
Malden House
from Jo E (Wife of Resident) published on 12 August 2025

Submitted via Website • Report

Overall Experience

My husband has been at Malden House since mid-February, discharged there from hospital following a short stay due to a decline in health, including dementia and poor mobility. As he was previously a weekly day care visitor he quickly settled in to a full-time stay, making a good recovery from his poor

health to a level better than in many weeks. His time at Malden gave me a chance to recharge, having been his full-time home carer for 8 years. We've been made so welcome by the kind and friendly staff, the manager and the management team, it's been an immense relief to know he's safe and well looked after. I've enjoyed quality time taking him on outings and visits to the home, we've both enjoyed taking part in activities and feeling part of the Malden community. For personal reasons we're reverting to care at home, but we're pleased to maintain the day care visits and valuable link to Malden, which from the start has made such a positive difference and continues.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. It is wonderful to hear how much your husband enjoys his day visits and respite stay at Malden House and that during his stay with us his health has improved. It is also great to know that this time also gave you a chance to recharge and relax knowing that he was being well cared for, supported and safe at Malden House and this gave you the opportunity to spend quaility time with him. We will pass on your kind words to the team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from Neil A (Son of Resident) published on 11 August 2025

Submitted via Website • Report

Overall Experience

Mum went into Malden House last September, after having looked at four other homes. Though very reluctant at first Mum has settled in well. Thanks to the Manager and the team, she is well looked after and there is always someone around to cater for her needs. Mum suffers with anxiety but since moving

in, this has reduced considerably - I think it's the company of other residents and the security of knowing help is available 24/7. The entire team go about their duties with compassion and empathy and form strong relationships with each other and the residents. For anyone looking for care for a loved one, I would strongly recommend Malden House.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. It is heart warming to know how the anxiety your mum experiences has lessened since coming to Malden House and no doubt making new friends and the amazing care and support she receives has helped with this. The team at Malden House pride themselves on the family feel around the home and to know that this has not only been noticed but acknowledged will make them very happy. Thank you for choosing Malden House, your kind words will be passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from S D (Daughter of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

The staff at Malden House are all very friendly and have time for everyone - residents and their families alike. Their obvious compassion towards all residents is very apparent and this is a great comfort to families.

The accommodation is kept very clean and is lovely to visit and spend time in

both communal and private bedroom areas. Also the food, from light snacks to main meals are varied and tasty.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. It is lovely to hear how welcoming the team are at Malden House and that you are made to feel welcome when you visit. We will pass on these kind words to the Malden House team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from Anthony S (Husband of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

The care that my wife receives is very good. The staff try to keep her engaged in lots of different activities although her condition makes her unable to make sense of many of them. She particularly likes going out in the mini bus visiting various local places. Her home has gone through a big change

over the past year with a doubling of size and of course a number of new care staff. In general this has gone well and the managers have coped well with the difficulties this can bring. I had a few issues with clothing not being sorted properly but when this was brought to the attention of the managers this was quickly addressed.
In general I am very happy that my wife is being looked after carefully and she views the care home as her actual 'Home' now.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. We are so pleased to hear how much your wife enjoys the activities and outings provided at Malden House and that she feels at home. It is also great to hear that any issues you may have a swiftly addressed, by the manager, to your satisfaction and that you are happy with the care and support your wife receives. We will pass on your kind words to the team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from L J (Wife of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care provided for my husband at Malden House. The staff are very kind and all very patient with his dementia problems.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. It is great to hear how happy you are with the care and support your husband recieves at Malden House. We will pass on your kind words to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from F S (Wife of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

This is a small and happy care home where all the residents are respected and well cared for. The carers always have time for the residents however busy they are.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. The team will be happy to hear that the care, support and respect they show to the residents doesn't go unnoticed and is appreciated. We will pass on these kind words to the team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from A B (Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Always a welcome, and resident available nicely dressed. Plenty of staff around who treat the residents well and with compassion when required

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. It is wonderful to hear how welcome you feel when visiting Malden House and how the care, support and compassion shown to the residents doesn't go unnoticed. We will pass on your kind words to the team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from K G (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My mother who I've been caring for two years went into respite at short notice. The care home were so accommodating and gave her a lovely room with en-suite. All the staff were so cheerful and kind and looked after my mother very well. The team are all very respectful and the residents all seemed content

and happy. A big thank you to all the staff for their professionalism and kindness.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. Thank you for Choosing Malden House for your mothers stay. It is wonderful to hear how happy you were with her room and the care and support your mother received during her time with us. We are pleased to hear how kind and friendly yet still professional the team are and we will pass on these kind words to all at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from James R (Son-in-law of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My partner and I are eagerly awaiting the birth of our first Grandchild and with that we had to find somewhere to look after my Mother-in-law who lives with us. We wanted somewhere that would look after her as we do. With care and compassion, with friendliness and sensitivity. In the manager and her

team we found that. My Mother-in-law has moderate dementia but other mental health needs and it has taken us a long time to get the right care balance. The manager took on board all of our concerns and came up with a care plan in the home that has kept her happy and safe. Thank you Malden House.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review and congratulations on becoming grandparents. We are so pleased to hear that the levels of care, compassion and support you were looking for for your mother in law where found at Malden House and that your mother in law feels happy and safe. Your kind words will be passed on to the team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from Neil C (Stepson of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Super staff, great food, a really caring environment. Well organised and ready to listen to feedback. My Stepmother is in the very best place I can think of, all her needs are met on a regular basis,

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. We are pleased to know that the team at Malden House are caring and friendly and open to feedback. Its great to know that your step mother is receiving the best possible care and support and that you can rest easy know she is happy and safe. We will pass on your kind words to the team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from Kay R (Cousin of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

After looking after my cousin for the last six months, I reluctantly decided it was time for her to go into a care home. We lived close to the home for a number of years so it was the first one I tried. They could not have been more helpful and my cousin moved in within a week. Her room is lovely and

the staff could not have been more welcoming. As I have been unwell over the Christmas period I was even sent a photo showing her having a good time. Some other relatives visited this week and they were extremely impressed.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. Making the decision for a loved one to move into a care home can be extremely difficult but we are pleased to hear that this was made slightly easier by the team at Malden House. Its lovely know that your cousin enjoyed Christmas and even though you were unable to join your cousin you were kept updated on her day. Thank you for these kind words which will be passed on to the team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from Jane A (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

Having lived in Malden for a few years very happily, my mother passed away at the end of November. I would like to commend all the staff at Malden House for their empathy and the exceptional end of life care they gave my mother. Their dealings with my father and all of the family was exemplary and they

helped to ease us all although my mum's final journey. We cannot thank them enough.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Please accept our condolences on the loss of your mother. It is heartwarming to know that a very sad time in the lives of your family was eased slightly by the care, compassion and empathy shown by the team at Malden House. Thank you for taking the time to write this review and thank you for your kind words which will be passed on to the whole team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from C O (Daughter of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has settled well at Malden House and seems to be happier than any of us expected. Thank you for looking after her.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Malden House

Thank you for taking the time to write this review. We are pleased to hear how well your mum has settled in to Malden House and is very happy. We will pass on your kind words to the team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from S S (Friend of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

Very helpful. Friendly staff. Efficient.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. It is lovely to hear how helpful, friendly and efficient you find the team at Malden House. We will pass on these kind words to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from D M (Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

A hidden gem of a care facility on the outskirts of the popular seaside town of Sidmouth. It runs as a well-oiled machine providing exceptional personal care either one-to-one or in a group setting. Obviously the staff have received a high level of training through the guidance of a high-level management

team. Would highly recommend.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. We are delighted to hear these wonderful words regarding Malden House and will pass this on to the team who, no doubt will be thrilled to hear this. Once again, thank you for your words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from C B (Wife of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Thank you to Malden House for making our anniversary very special, it was wonderful. Myself and my husband were overwhelmed with joy and appreciated all your hard work. Thank you for making me feel welcome as much as my husband who lives here.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. We are so pleased to hear that your special day was celebrated in such a lovely way at Malden House. It is very heartwarming to hear how welcome you are made to feel when visiting your husband. We will pass on these kind words to the team at Malden House. Happy anniversary!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from Trish W (Relative of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Today was a special celebration for my relative and his wife. The staff at Malden House went out of their way to welcome us and help celebrate their Golden wedding anniversary. He is always happy and confident to be living at Malden House when we visit him. We appreciate the photos on social media,

he is always involved in the activities and to see them every day si so reassuring, knowing he remains happy every day.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. Across all of Hartford Care relatives and loved ones are as important to us as our residents are, you all play an important part so it is wonderful to hear how welcome you feel when visiting Malden House. We are also happy to hear how such a special occasion was celebrated and that seeing all the amazing photographs on social media leaves you feeling reassured that your loved one is so cared for, supported and happy. We will pass on these kind words to the team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from Janet B (Wife of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

We received a very warm welcome when we went to visit Malden House and again when my husband went for a two-week respite break. The staff were very caring and helpful. Communications with the home were excellent - very prompt replies to messages and I felt very informed about how my husband was settling

in. An issue which caused my husband to feel uncomfortable during the early days of his stay was resolved swiftly and satisfactorily.
I was able to have a break from my role as a carer knowing that my husband was in very safe hands and in a very comfortable environment.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. We are pleased to hear how happy you are with your husband's stay at Malden House and how welcoming and supportive the team was along with keeping you informed and resolving any issues that may have arisen. We are also glad that you were able to relax and have a break from caring for your husband knowing that he was being well cared for. We look forward to welcoming you back to Malden House in the future if the need arises. We will pass on these kind words to the whole team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from C G (Daughter of Resident) published on 18 July 2024

Submitted via Website • Report

Overall Experience

It's approaching three years since our Mum came to Malden over which time her care needs have changed. The team at Malden have consistently been fantastic in every aspect and we are comforted and happy that she is in safe and caring hands. Alongside excellent care, Malden provides imaginative and engaging

activities often tailored to the individual interests and needs of residents.
Thank you for your commitment to looking after our loved ones.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Malden House

Thank you for taking the time to write this review. It is great to hear how the care and support your mother has received has been to a high standard and that standard has been kept through her changing care needs. Person-centered care is at the forefront of the care we provide at Hartford Care and this continues through into the activities provided for residents and it is good to hear positive feedback on this. We will pass on these lovely words to the whole team at Malden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Malden House
from Gill H (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Amazing staff so caring could not ask for anything better.
Management dealt with any enquiries before we moved my mum reassured me every step of the way.
The move couldn’t have been managed any better.

Reply from Jenni Laffoley, Marketing Manager at Malden House

Thank you so much for your kind review. We are so pleased you are happy with how all your enquiries were managed, you felt reassured throughout the whole process, and your mum's move into Malden House went smoothly. We're glad to have her here with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Hartford Care Group Ltd in Devon

Hartford Care Group Ltd Locations in Devon (1)

Hartford Care Group Ltd Reviews in Devon (113)

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Malden House

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers