Care Homes Owned by Hartford Care Group Ltd in Devon

Malden House has been caring for my Stepmother for several years now. She is very well looked after, the staff are very friendly and she is very happy there. I think it would be difficult if not impossible to find another home in the Sidmouth area with such amazing staff. The home is well managed, has lots of activities for residents and all the staff know my Stepmothers name and treat her at all times with affection and dignity. Each time I leave the home I know that she is in extremely safe hands.

Wonderful new manager and family meetings are next level. We feel listened to; the staff knew the residents so well; morale seems high and there is always a buzz in the conversatory of an activity going on. Some residents seem to enjoy sitting quietly with a newspaper or listening to music but the atmosphere is very good. Nice breeze on a hot day and outdoor space to sit. I visit regularly, I review regularly and say what I see.

The atmosphere is warm & welcoming. My relative seems very settled and calm at Malden House, she enjoys the food and her bedroom is big, light, spacious and spotless. The staff are hard working & motivated. The paramedic attached to the home is only a call away. The management seem very on top of medicine requirements & all the little things that make such a difference.

Importantly too, I always feel very welcome when visiting the home.

Thank you to everyone. We are very grateful.

We've been visiting my mother for 18 months now and it is such a warm and friendly place to be! We can visit her for coffee and chats and be in the lovely conservatory or in her room if she is tired. We are continually impressed with the kind staff who all know my mother very well - even the smallest of details regarding diet, activity, mood and increasing levels of personal care needed. I don't know how the communication amongst staff is so strong - it is v impressive! Just this morning I was going through her wardrobe - laundry is done immaculately (we have marked it all) and her room is always fresh and spotless - just how my mother lived at home!!

My mother has been in Malden House for over a year. It is a fun sociable place. My mother is well looked after and she is very happy. She would tell me if there was anything she didn't like or if anything was making her unhappy and I only receive positive comments.

Residents are well looked after in the home clean tidy, well maintained.

The use of the equipment in the home is such that it's less noticeable for the residents. Namely due to use of movement sensors.

The staff are very helpful within the home. The staff are quick to notice accidents from the residents. The awareness is good, though there is a constant balance between technology to monitor and people watching.

With a bustling movement of residence the engagement within the surroundings is reasonable. Attempts are made to engage the residents with various levels of success, considering the variety of issues present it's reasonable for the people/resources available.

The garden needs attention, this is known. Plants/flowers are very good for people of any age.

I put 4 for facilities/safety, as in the lounge area wandering residents without their frames is sometimes/often noticed eventually/late.

More sensors are needed to alert the nearby career whom is probably distracted.

We contacted Malden House to see if they could take mum at short notice due to her changing health issues. The manager and her team have been so very helpful and kind to mum and us as a family. I cannot praise them enough for their understanding of our situation and their willingness to help mum fit in with life at Malden. After only a week it is clear that mum is really enjoying life there. We chose Malden as mum had previously been in respite care there and we were very happy with them at that time. It was also lovely to see so many familiar staff who clearly remembered mum from her last stay.

Mum came from a very big family, most of whom have now passed away. She now has a brand new family at Malden House.

My husband has been at Malden House since mid-February, discharged there from hospital following a short stay due to a decline in health, including dementia and poor mobility. As he was previously a weekly day care visitor he quickly settled in to a full-time stay, making a good recovery from his poor health to a level better than in many weeks. His time at Malden gave me a chance to recharge, having been his full-time home carer for 8 years. We've been made so welcome by the kind and friendly staff, the manager and the management team, it's been an immense relief to know he's safe and well looked after. I've enjoyed quality time taking him on outings and visits to the home, we've both enjoyed taking part in activities and feeling part of the Malden community. For personal reasons we're reverting to care at home, but we're pleased to maintain the day care visits and valuable link to Malden, which from the start has made such a positive difference and continues.

The staff at Malden House are all very friendly and have time for everyone - residents and their families alike. Their obvious compassion towards all residents is very apparent and this is a great comfort to families.

The accommodation is kept very clean and is lovely to visit and spend time in both communal and private bedroom areas. Also the food, from light snacks to main meals are varied and tasty.

In general I am very happy that my wife is being looked after carefully and she views the care home as her actual 'Home' now.

I am very happy with the care provided for my husband at Malden House. The staff are very kind and all very patient with his dementia problems.

This is a small and happy care home where all the residents are respected and well cared for. The carers always have time for the residents however busy they are.

Always a welcome, and resident available nicely dressed. Plenty of staff around who treat the residents well and with compassion when required

My mother who I've been caring for two years went into respite at short notice. The care home were so accommodating and gave her a lovely room with en-suite. All the staff were so cheerful and kind and looked after my mother very well. The team are all very respectful and the residents all seemed content and happy. A big thank you to all the staff for their professionalism and kindness.

My partner and I are eagerly awaiting the birth of our first Grandchild and with that we had to find somewhere to look after my Mother-in-law who lives with us. We wanted somewhere that would look after her as we do. With care and compassion, with friendliness and sensitivity. In the manager and her team we found that. My Mother-in-law has moderate dementia but other mental health needs and it has taken us a long time to get the right care balance. The manager took on board all of our concerns and came up with a care plan in the home that has kept her happy and safe. Thank you Malden House.

After looking after my cousin for the last six months, I reluctantly decided it was time for her to go into a care home. We lived close to the home for a number of years so it was the first one I tried. They could not have been more helpful and my cousin moved in within a week. Her room is lovely and the staff could not have been more welcoming. As I have been unwell over the Christmas period I was even sent a photo showing her having a good time. Some other relatives visited this week and they were extremely impressed.

Having lived in Malden for a few years very happily, my mother passed away at the end of November. I would like to commend all the staff at Malden House for their empathy and the exceptional end of life care they gave my mother. Their dealings with my father and all of the family was exemplary and they helped to ease us all although my mum's final journey. We cannot thank them enough.