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Care Home Owned by Hartford Care Group Ltd in Dorset

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hartford Care Group Ltd in Dorset

Only the locations & reviews in Dorset for Hartford Care Group Ltd are showing below.

View the details of all 45 locations (with 2167 reviews) owned by Hartford Care Group Ltd

Hartford Care Group Ltd Locations in Dorset (1)

 - Browse 1 Care Home owned by Hartford Care Group Ltd in Dorset
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The Laurels & Pine Lodge
33/37 Foxholes Road, Oakdale, Poole BH15 3NA 
9.7 105 reviews
The Laurels & Pine Lodge, Poole, Dorset
"My sister and I have always experienced very good service from the staff. The home is very clean and welcoming. We feel our aunt is very…"   Read all 105 reviews
  • from £1,300 / week
  • 55 Rooms
Location Type Care Home

The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Hartford Care Group Ltd Reviews in Dorset (105)

9.3

Hartford Care Group Ltd has a Group Review Score of 9.3 (9.284) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hartford Care Group Ltd must have a Review Score.

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Review of

The Laurels & Pine Lodge

from Jane G (Niece of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I have always experienced very good service from the staff. The home is very clean and welcoming. We feel our aunt is very well looked after and they are very good at seeing to her needs.
Reply from Jenni Laffoley, Head of Marketing at The Laurels & Pine LodgeThank you for your kind feedback. We're so pleased to hear that you and your sister have had such positive experiences with our team and that you find the home clean and welcoming.
It's wonderful to know that your aunt is well looked after and that her needs are being met. Your comments mean a great deal and will be shared with the team.
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Review of

The Laurels & Pine Lodge

from Sarah F (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always feel like part of a big family. All the staff make our visits a special time. We have a big extended family and all the great grandkids love coming.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you for taking the time to write this review. It is heart warming to know how welcome you are made to feel when visiting The Laurels & Pine Lodge. We pride ourselves on a family feel across all of Hartford Care and its wonderful to know this is felt when you visit. Your kind words will be passed on to the team.
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Review of

The Laurels & Pine Lodge

from G H (Next of Kin) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have spent much of the past two days in Pine Lodge. During that time I have seen the usual high standard of compassion and care. But what has been amazing and very heart-warming, has been the way the activities have brought joy into the lives of so many of the residents. This morning Sadie, the
Activities Co-ordinator had a table of ladies cackling with laughter over some decorations they were making and later in the day a young pianist led the room in singing, whistling and dancing; he also allowed one of the residents to surprise us all with how well she can play! The joy was palpable.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you for taking the time to write this review. It is great to hear how pleased you are with the care, support and compassion shown from the team at The Laurels & Pine Lodge. It is especially lovely to hear how happy you are with the activities provided and were able to witness the joy it brings to the residents. We will pass on your kind words to the team at The Laurels & Pine Lodge.
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Review of

The Laurels & Pine Lodge

from M S (Nephew of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival I am always greeted with a smile and whoever lets me in makes sure you sign in. Staff are happy to help and answer any questions you may have. Management staff always give you time to discuss any issues. My relative is receiving excellent care and seems content. Thank you to all.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you for taking the time to write this review. We are happy to hear that you are always made to feel welcome when visiting The Laurels & Pine Lodge, you are happy with the care and support your relative revies and also, any issues or questions you may have are listened to and answered promptly. We will pass on your kind words to the team at The Laurels & Pine Lodge.
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Review of

The Laurels & Pine Lodge

from Stephen L (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Satisfied good care is taken with my father, not so happy about the length of time spent in the dining room outside meal times , in his wheelchair, the armchairs in the lounge are much more comfortable
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you for taking the time to write this review. We are happy to hear how pleased you are with the care and support your father receives at The Laurels & Pine Lodge. Regarding transferring your father into the lounge after meal times, this will be looked in to an communicated to the team. If you have any other concerns, please do not hesitate to contact the home manager who will be more than happy to assist.
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Review of

The Laurels & Pine Lodge

from Elaine P (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my mum twice a week and i am always welcomed with a smile and a warm welcome from the the carers.mum has lots of toys which she loves like real animals and baby's.the carers are very respectful of them.mum is very happy enjoys the singers that the entertainment girls find for them.the food
is always lovely I am always offered a cuppa and a piece of cake.the hairdresser is very nice mums enjoys having her hair done.her room is always clean and all the staff are very kind
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you for taking the time to write this review. We are so pleased to hear how happy you are with the care and support your mum receives at The Laurels & Pine Lodge and how she is treated with kindness and respect. It is also great to hear how welcome you are made to fell when visiting. We are pleased your mum enjoys the activities on offer and the meals, cooked daily by our amazing chef. We will pass on your kind words to the team at The Laurels & Pine Lodge.
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Review of

The Laurels & Pine Lodge

from J W (Son of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Laurels & Pine Lodge are always so welcoming to visitors and create a calm and loving environment. Their interactions with the residents are gentle, humorous, lively, careful and evidence their knowledge of the many and changing needs of those in their care. I have complete confidence
and peace of mind for the care of my mum. Thank you.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you or taking the time to write this review. It is wonderful to hear how happy you are with the support your mum receives at The Laurels & Pine Lodge and that you can rest easy know that your mum is well cared for and safe. We will pass on your kind words to the team at The Laurels & Pine Lodge.
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Review of

The Laurels & Pine Lodge

from T D (Son of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
There's always a full programme of events for the residents - family fun days, bus trips and musical entertainment. I attended the family day in August and it is easy to see how my relative enjoys sitting and watching what is going on, it provides social interaction and something to talk about. The
home is also keen to encourage family members to participate - the recent relatives' meeting was an opportunity for the home to lay out it's plans for the short (and longer) term, and for relatives to ask questions. All rounded off with a fun quiz.
Though the staff put in a lot of work for these events, my siblings and I see them also putting the same effort in for the more mundane activities and tasks (this includes the housekeeping and catering staff who seem to know the names of all the residents). We feel we made the right decision when choosing The Laurels.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you for taking the time to write this review. It is wonderful to hear how happy you are with the care and support your loved one receives at The Laurels and Pine Lodge, along with the great activities on off and we are really happy you like to join in too. The team go above and beyond and the wellbeing of the residents is of utmost importance to everyone across all Hartford Care homes. We will pass on your kind words to the team at The Laurels and Pine Lodge.
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Review of

The Laurels & Pine Lodge

from Nigel M (Son of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outdoor event hosted by a member of staff with drinks in the sunshine and had a fun and great time.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you for taking the time to write this review. We are so pleased to hear what a great time you had during your visit to The Laurels & Pine Lodge. We look forward to seeing you again. We will pass on your kind words to the team.
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Review of

The Laurels & Pine Lodge

from J G (Wife of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over and beyond our expectations, it was wonderful. We both had a lovely time. The thought and care that was taken meant so much through this very difficult time. We were made to feel very special. Thank you so very much.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you for taking the time to write this review. We are delighted to hear how happy you are with the support received at The Laurels & Pine Lodge and how the team went above and beyond to help you through a difficult time. We will pass on your kind words to the team at The Laurels & Pine Lodge.
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Review of

The Laurels & Pine Lodge

from J N (Friend of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very kind and caring, and do everything they can to keep people happy through a wide range of activities.
I have visited over 3 years and the high standards have never slipped. They retain their staff so you always see a friendly face, who is able to give continuity of care.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you for talking the time to write this review. We are happy to hear that your visits to The Laurels & Pine Lodge are enjoyable and you are made to feel welcome by the team. We will pass on your kind words to the team.
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Review of

The Laurels & Pine Lodge

from C W (Daughter-in-law of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the team at Laurels & Pine Lodge have made Mum really comfortable and included. She settled in straight away and made a choice to stay on after her initial 2 week respite which was so good as as a family we were concerned for her safety alone at home.
Thank you to all the staff for making her so
welcome and for all that you do, she has gone back to how she was 2 or 3 years ago.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you for taking the time to write this review. We are so pleased to hear your mum enjoyed her time at The Laurels & Pine Lodge after her initial two week visit that she decided to stay. It is good to know that, as a family, you can rest assured that your mum is being well cared for and is supported and safe. We will pass on your kind words to the team at The Laurels & Pine Lodge.
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Review of

The Laurels & Pine Lodge

from Zoe F (Granddaughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On Sunday the 30th of March we came to the Laurels and pine to attend their mother's day event. The whole evening was lovely the food was really nice and the atmosphere made us feel like part of a family. My son came with us and he was treated with such love and respect it was just such an amazing evening
as all events have been. So impressed and I think the team always go above and beyond to make us feel welcome.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Laurels & Pine LodgeThank you for taking the time to write this lovely review. We are so pleased to hear what a wonderful day you had at The Laurels & Pine Lodge. The team will be so happy to know that you all felt so welcomed and part of the family. We will pass on your kind words to the whole team at The Laurels and Pine Lodge.
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Review of

The Laurels & Pine Lodge

from C D (Son of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have generally found the staff and leadership to be helpful and caring towards residents. Also the staff I have met have been helpful. As a family member, it is really important to know that Dad is being well looked after. Thank you for your good work. It would be helpful to find a solution to losing
items of laundry - e.g. if you can recommend suitable ways to label.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at The Laurels & Pine LodgeFirstly, I would like to thank you for taking the time to leave such a lovely review. We are so pleased to hear your father has settled in so well to life at The Laurels and Pine Lodge. We are also so thrilled to hear you are pleased with the care and support at the home. Unfortunately, there is a long-standing concern over laundry and we apologise for the missing clothes, we will endeavour to sort this out in-house. Thank you again for leaving a review and I will be sorted to pass it on to the staff at The Laurels and Pine Lodge.
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Review of

The Laurels & Pine Lodge

from D E (Daughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always look forward to visiting mum as I care for a brain injured husband so its enlightenment for me. The residents make me laugh with the things they say, they are all so happy without a care in the world. They are all so well looked after and loved by the staff who I find work really hard and put
the residents needs first. I couldn't wish mum to be in a better residential home. Thank you all.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine LodgeThank you for taking the time to write these lovely words. It is wonderful to hear how happy and cared for your mum is at The Laurels & Pine Lodge and that you can see the care and devotion given to all our residents. It is heartwarming to know that the time spent visiting your mum also gives you some respite and relaxation time. These kind words will be passed on to the team at The Laurels & Pine Lodge.
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Review of

The Laurels & Pine Lodge

from I N (Niece of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely welcoming care home. The staff are friendly yet professional. Lots of activities with photos online. Our relative is very happy here. The chef also makes lovely cakes on their birthdays and the catering is excellent.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine LodgeThank you for taking the time to write this review. We are pleased to hear how welcoming and friendly you find The Laurels & Pine Lodge. The wellbeing of our residents across Hartford Care is very important to us and we celebrate our residents in every way from the amazing activities programmes to the tasty birthday cakes baked by our amazing chefs. Thank you once again for these kind words which will be passed on to the team at The Laurels & Pine Lodge.
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Review of

The Laurels & Pine Lodge

from Tim D (Son of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit, the staff always know where my mother is and what she is doing. I'm very happy with the care and attention she receives. Full marks to the entertainments staff who, in addition to organising events, spend a lot of time just interacting with residents. Management staff are approachable
and always prepared to assist with inquiries.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine LodgeThank you for taking the time to write this review. We are very pleased to hear how happy you are with the care and support your mother receives at The Laurels & Pine Lodge. Across Hartford Care, the well-being of our residents is very important to us so it is wonderful to hear that your mum is enjoying the activities provided and the interaction she receives from the team. We will pass on these kind words to all at The Laurels & Pine Lodge.
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Review of

The Laurels & Pine Lodge

from Cherry B (Daughter-in-law of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in this rest home for nearly 9 weeks and my husband and I are delighted with the care and attention she is receiving. After the initial 8-week respite period we didn't even bother looking at other homes, why would we? The food is excellent and a really good variety and the
level of care is a really high standard. My mother-in-law now always looks clean and tidy. She is warm and safe, thanks to the friendliness and hard work of the carers. The manager is always approachable and accessible.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine LodgeThank you for taking the time to write this review. We are pleased to hear how happy you are with the care and support your mother-in-law is receiving at The Laurels & Pine Lodge. It is great that she is enjoying the home-cooked meals provided and that as a family you feel she is safe and looked after by the team. We will pass on these kind words to the manager and the team at The Laurels & Pine Lodge.
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Review of

The Laurels & Pine Lodge

from Jeff P (Son of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting my mother, she is always happy and does not stop telling us how lovely her meals are. The care home is clean and tidy, and there are a lot of activities laid on for the residents. The staff are always polite and friendly.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine LodgeWe are very pleased to hear how happy your mother is at The Laurels and Pine Lodge and that she is enjoying the home cooked meals. Its great to know that you find the home clean and tidy and that the team are welcoming and friendly. We will pass on these kind words to all of the team and thank you for taking the time to write these kind words.
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Review of

The Laurels & Pine Lodge

from Luke F (Grandson of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home. They take extremely good care of my grandmother. They do regular events and activities, and most of the time, they get all the family involved. My grandmother is extremely happy here, and when we come to visit, we are warmly welcomed and made to feel comfortable. The food is delicious,
and there is always a variety for the residents. Overall experience is 10/10.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine LodgeThank you for taking the time to write this review. It is great to hear that your grandmother is well cared for and enjoying the home-cooked meals at The Laurels and Pine Lodge. At Hartford Care, we pride ourselves on the well-being of our residents, which includes, not only activities for them but inviting friends and relatives into their homes too and it's good to hear you enjoy joining in. We will pass on these lovely words to the team at The Laurels and Pine Lodge.
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Awards / Recognitions (9)

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