Care Homes Owned by Hartford Care Group Ltd in Dorset

I find any questions are always addressed and answered in a timely manor.

I wish my mum didn't have to live in a nursing home, and dementia is a horrible disease to witness. Given the above, I think Pine Lodge serves my mum well and I am grateful to her careers for their gentle treatment of her.

My Mum moved into the Laurels in early April. Ahe did so feeling that she didn't need a residential setting, but sadley this want the case due to her dementia. As a family we knew it had to happen, but that didn't mean it was an easy thing to do. The staff have worked hard to integrate and settle Mum and we honestly believe her standard of living has improved since she joined.

My sister and I have always experienced very good service from the staff. The home is very clean and welcoming. We feel our aunt is very well looked after and they are very good at seeing to her needs.

We always feel like part of a big family. All the staff make our visits a special time. We have a big extended family and all the great grandkids love coming.

I have spent much of the past two days in Pine Lodge. During that time I have seen the usual high standard of compassion and care. But what has been amazing and very heart-warming, has been the way the activities have brought joy into the lives of so many of the residents. This morning Sadie, the Activities Co-ordinator had a table of ladies cackling with laughter over some decorations they were making and later in the day a young pianist led the room in singing, whistling and dancing; he also allowed one of the residents to surprise us all with how well she can play! The joy was palpable.

On arrival I am always greeted with a smile and whoever lets me in makes sure you sign in. Staff are happy to help and answer any questions you may have. Management staff always give you time to discuss any issues. My relative is receiving excellent care and seems content. Thank you to all.

Satisfied good care is taken with my father, not so happy about the length of time spent in the dining room outside meal times , in his wheelchair, the armchairs in the lounge are much more comfortable

I visit my mum twice a week and i am always welcomed with a smile and a warm welcome from the the carers.mum has lots of toys which she loves like real animals and baby's.the carers are very respectful of them.mum is very happy enjoys the singers that the entertainment girls find for them.the food is always lovely I am always offered a cuppa and a piece of cake.the hairdresser is very nice mums enjoys having her hair done.her room is always clean and all the staff are very kind

The staff at The Laurels & Pine Lodge are always so welcoming to visitors and create a calm and loving environment. Their interactions with the residents are gentle, humorous, lively, careful and evidence their knowledge of the many and changing needs of those in their care. I have complete confidence and peace of mind for the care of my mum. Thank you.

Though the staff put in a lot of work for these events, my siblings and I see them also putting the same effort in for the more mundane activities and tasks (this includes the housekeeping and catering staff who seem to know the names of all the residents). We feel we made the right decision when choosing The Laurels.

Outdoor event hosted by a member of staff with drinks in the sunshine and had a fun and great time.

Over and beyond our expectations, it was wonderful. We both had a lovely time. The thought and care that was taken meant so much through this very difficult time. We were made to feel very special. Thank you so very much.

I have visited over 3 years and the high standards have never slipped. They retain their staff so you always see a friendly face, who is able to give continuity of care.

Thank you to all the staff for making her so welcome and for all that you do, she has gone back to how she was 2 or 3 years ago.

On Sunday the 30th of March we came to the Laurels and pine to attend their mother's day event. The whole evening was lovely the food was really nice and the atmosphere made us feel like part of a family. My son came with us and he was treated with such love and respect it was just such an amazing evening as all events have been. So impressed and I think the team always go above and beyond to make us feel welcome.

I have generally found the staff and leadership to be helpful and caring towards residents. Also the staff I have met have been helpful. As a family member, it is really important to know that Dad is being well looked after. Thank you for your good work. It would be helpful to find a solution to losing items of laundry - e.g. if you can recommend suitable ways to label.

Always look forward to visiting mum as I care for a brain injured husband so its enlightenment for me. The residents make me laugh with the things they say, they are all so happy without a care in the world. They are all so well looked after and loved by the staff who I find work really hard and put the residents needs first. I couldn't wish mum to be in a better residential home. Thank you all.

A lovely welcoming care home. The staff are friendly yet professional. Lots of activities with photos online. Our relative is very happy here. The chef also makes lovely cakes on their birthdays and the catering is excellent.

Whenever I visit, the staff always know where my mother is and what she is doing. I'm very happy with the care and attention she receives. Full marks to the entertainments staff who, in addition to organising events, spend a lot of time just interacting with residents. Management staff are approachable and always prepared to assist with inquiries.