Care Home Owned by Hartford Care Group Ltd in Essex
9.2
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Essex for Hartford Care Group Ltd are showing below.
View the details of all 45 locations (with 2044 reviews) owned by Hartford Care Group Ltd
Hartford Care Group Ltd Locations in Essex (1)
Primecare
8.8
13 reviews
62 Downs Grove, Vange, Basildon SS16 4QL
"My relative was in prime care for just under a year until unfortunately he passed away. I would to thank all of the carers and staff at…" Read all 13 reviews
Location Type Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Visual / Hearing Impairment
- 42 Rooms
Hartford Care Group Ltd Reviews in Essex (13)
9.2
Hartford Care Group Ltd has a Group Review Score of 9.2 (9.177) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hartford Care Group Ltd must have a Review Score.
Review of
Primecare
from Keith N (Power of Attorney of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My relative was in prime care for just under a year until unfortunately he passed away. I would to thank all of the carers and staff at Prime Care. They were very kind and provided excellent care. Communication was very efficient. I highly recommend. He was always telling me how happy he was there and
how kind all of the staff were. If you are looking at care homes please go and visit Prime Care as you will be pleasantly surprised. I wouldn't hesitate to use them in the future.
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Review of
Primecare
from K M (Daughter-in-law of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother in law spent her last few months at Primecare after months of hospital and community care . From the very first day of her arrival every member of staff, domestics ,kitchen, carers, seniors as well as management we're exceptionally welcoming. Nothing was to much trouble. The home on every
visit, which was daily, was always extremely clean. All staff were nothing less than exceptional with the standard of care delivered, not just to my mother in law but all the residents. I would often hear interaction between the residents and staff which was consistently respectful, compassionate and person centred. The staff were always very open and informative ,keeping us informed every step of the way . As a family we feel so grateful to each and every member of staff for the wonderful care delivered to my mother in law every day until the end. Thank you all for everything . We as a family can honestly say that standard of care is second to none . Thankyou Primecare .
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Review of
Primecare
from A D (Son of Resident) published on 25 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been a resident at Primecare Vange for over three months now and the care she has received has been nothing short of exceptional. Even departments such as the Cleaning team have taken time to sit in her room and talk to her and even do things like mend her phone and television. I must admit
that I often feel rather a nuisance when I ask the Catering team for a cup of tea for Mum when they are really busy, but it is always readily delivered with a smile. Another thing I like about Primecare is the interaction between the residents and the staff - every single day there is always a different event taking place in the communal lounge area, whether it's a quiz, or an exercise class or singers coming to perform - none of the residents are just left to languish! So, from the general manager down (she also assists wherever needed when they are short of staff as well) I would thoroughly recommend this superb care to anyone.
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Review of
Primecare
from Suman S (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff are very helpful. Whenever we asked them they straight away helped us. The lovely senior team especially three of them in particular keep us updated about Mom's care and well-being. We are very happy that the senior team never let the care team down and provided the best quality of care possible.
The managers lead their team in well professional manner with no compromise to the care aspect.
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Review of
Primecare
from S H (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care home is now being run well my mum has been there for 18 months.
There have been a couple of management changes and staffing appears to be an issue with continuous changes.
However despite the changes my mum is being well looked after, her dietary needs are reviewed monthly and any issues/accidents
There have been a couple of management changes and staffing appears to be an issue with continuous changes.
However despite the changes my mum is being well looked after, her dietary needs are reviewed monthly and any issues/accidents
are reported to me immediately.
The carers there are kind and thoughtful, my only disappointment is that the community member of staff does not stay long. They have good ideas and get residents engaged then leave.
The staff has now organised events during the month which are good.
The carers there are kind and thoughtful, my only disappointment is that the community member of staff does not stay long. They have good ideas and get residents engaged then leave.
The staff has now organised events during the month which are good.
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Review of
Primecare
from Ray M (Son of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It is comforting to know that Dad is in a caring, clean, professional, and happy care home.
The rooms/equipment/furnishings are fairly modern & well looked after. The cleaning regime is excellent, and a continuous operation - I have chatted to several cleaners they genuinely enjoy working here and
The rooms/equipment/furnishings are fairly modern & well looked after. The cleaning regime is excellent, and a continuous operation - I have chatted to several cleaners they genuinely enjoy working here and
being key to the overall team.
Nursing - it must be challenging frustrating hard work at times, yet the nurses are clearly happy, diligent, kind & respectful to the residents. They keep Dad clean, fed, and watered, clean pyjamas every day, and he is being well looked after.
The senior nurses, three in particular & others are all very professional, keep me informed by phone & talk knowledgeably about Dad's care & condition. When I visit the deputy manager, running the care team, this gives me confidence that Dad is being cared for to a high standard.
It's a difficult time for the family, but a visit to see Dad is always helped by seeing this happy team at work and talking to them.
Nursing - it must be challenging frustrating hard work at times, yet the nurses are clearly happy, diligent, kind & respectful to the residents. They keep Dad clean, fed, and watered, clean pyjamas every day, and he is being well looked after.
The senior nurses, three in particular & others are all very professional, keep me informed by phone & talk knowledgeably about Dad's care & condition. When I visit the deputy manager, running the care team, this gives me confidence that Dad is being cared for to a high standard.
It's a difficult time for the family, but a visit to see Dad is always helped by seeing this happy team at work and talking to them.
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Review of
Primecare
from Michael T (Son of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It is never easy to have to put your loved one into the care of others. However I found the care home to be spotlessly clean on a daily basis and the staff warm and friendly and hard working. There were no restrictions to visiting hours and we were often given tea and biscuits during visits. Any problems
or concerns were quickly addressed and resolved and the team kept us fully informed at all times when the health and care needs of Mum needed to be attended to. Mum was always treated with dignity and respect. I would have no hesitation in recommending this care home.
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Review of
Primecare
from A C (Wife of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
My husband was in Primecare for almost two years. The first year was good, then the staff changed. Two managers resigned and also dedicated carers were aware of the needs of residents.
Then the residents were in a situation where new staff didn't know them and the "care"; element had gone. They go
Then the residents were in a situation where new staff didn't know them and the "care"; element had gone. They go
through the motions but there seems to be no empathy with residents or family. They say the right things but it doesn't translate into meaningful action.
As an example the care staff were all aware of my husband's condition (dementia and Parkinson's) and his inability to walk but a walking frame was placed in front of his armchair. He tried to rise from the chair in an attempt to use the frame clearly thinking it had been placed there for him, he would not have done so quietly and the staff in the room would have heard him. He fell and was hospitalised with severe bruising and injuries. He died shortly afterwards.
Do not put trust in this home.
As an example the care staff were all aware of my husband's condition (dementia and Parkinson's) and his inability to walk but a walking frame was placed in front of his armchair. He tried to rise from the chair in an attempt to use the frame clearly thinking it had been placed there for him, he would not have done so quietly and the staff in the room would have heard him. He fell and was hospitalised with severe bruising and injuries. He died shortly afterwards.
Do not put trust in this home.
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Review of
Primecare
from Roy F (Grandson of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My nan has been at PrimeCare for just over a year now. Cannot fault the staff are in any way, they are attentive and always go above and beyond to ensure residence requirements are met. The whole building is spotless and Nan tells me the food is very good as well, the staff have even gone out of their
way to get her special requests when she didn’t fancy anything from the menu. They have even decorated her room to make her feel comfortable and feel
Like home. This has taken a great burden off myself and helps to know she is cared for and comfortable. Thank you to all at PrimeCare.
Like home. This has taken a great burden off myself and helps to know she is cared for and comfortable. Thank you to all at PrimeCare.
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Review of
Primecare
from C R (Granddaughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
This care home will sell you the idea of an immaculate care home with the residents made to feel like they are at home. Do not be fooled! In 18 months my grandparent encountered 3 new managers and numerous turnover of care staff, along with an endless supply of agency staff who did not have an ounce
of care and compassion.
I have witnessed residents being outrightly ignored and left to wet themselves in the lounge.
My grandparent was meant to have 1 on 1 care for a period of time yet were found outside, fallen over a bannister and in need of an ambulance, they were not found for a considerable amount of time.
There are a few members of staff that are amazing but they cannot balance out the utter disgrace that is Primecare.
The managers, current and previous all need reporting.
I have witnessed residents being outrightly ignored and left to wet themselves in the lounge.
My grandparent was meant to have 1 on 1 care for a period of time yet were found outside, fallen over a bannister and in need of an ambulance, they were not found for a considerable amount of time.
There are a few members of staff that are amazing but they cannot balance out the utter disgrace that is Primecare.
The managers, current and previous all need reporting.
Reply from The Manager, Home Manager at PrimecareI would like to sincerely apologize for the experience that your grand parent and your family received under our care. Our aim is always to provide the best possible care to all our residents and building trusting relationships with the families involved. I would like to ask if possible when it is most convenient for yourself to please come along for us to discuss this matter further in order for us to fully investigate and improve our service quality, alternatively if it is not possible to visit the home please kindly send me an email at primecaremanager@select-group.co.uk. I would be most grateful to discuss concerns in person.
Once again I sincerely apologize for the concerns raised, I do thank you for the review and feedback, hope to hear from you soon.
Kindest Regards - Christina ( Home Manager)
Once again I sincerely apologize for the concerns raised, I do thank you for the review and feedback, hope to hear from you soon.
Kindest Regards - Christina ( Home Manager)
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Review of
Primecare
from Linda M (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you, Primecare Vange.
I cannot praise the home enough. The staff are wonderful, and nothing is too much trouble. It's always so clean. My mum's room is always spotless, and her clothes are put away in order. The activity gentleman is always planning activities for them to do. He has such a lovely
I cannot praise the home enough. The staff are wonderful, and nothing is too much trouble. It's always so clean. My mum's room is always spotless, and her clothes are put away in order. The activity gentleman is always planning activities for them to do. He has such a lovely
personality. I love the way he interacts with our mum, age 95 years.
The food is always cooked and presented well. Thank you so much to each and every staff member.
The food is always cooked and presented well. Thank you so much to each and every staff member.
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Review of
Primecare
from Susan H (Daughter of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother had been a resident since 2012 and throughout these years she had received excellent care and attention, not only to her physical but also her mental welfare.
We as a family wish to express our gratitude and thanks to all the care home staff for their dedication in providing my mother with
We as a family wish to express our gratitude and thanks to all the care home staff for their dedication in providing my mother with
the dignity and respect that she deserved. Many thanks again to you all.
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Review of
Primecare
from Tina M (Sister of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister had been a resident from November 2017 until her death today - unfortunately, in hospital with no criticism to the home- the care she received at the home was exemplary and even though she found life in a community setting difficult she was treated with respect care and dignity. I know she
was not the easiest of residents, she wasn’t that easy with me, but she really did appreciate all you did for her. Many thanks for all you did for her. Please convene our thanks to all the staff,
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Awards / Recognitions (9)
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