Care Homes Owned by Hartford Care Group Ltd in Wiltshire

Richard

Celia went in June and seemed happy straight away,had difficulties at other care homes when on respite.the staff were helpful and made her feel at home. Has been there 2 months now and is well settled into life in a home. The staff seem well trained and helpful the food is good (she's put on weight) the rooms are good and locked when no one in them(good idea)my only criticism would be communication could be better ie when told will call back that day they actually would.all in all a nice place with good staff

My husband came to Ashley Grange for end of life care from discharge from Salisbury after an operation for hip fracture. Aged 92 with nil mobility some cognitive impairment and an inability to communicate anything of his former personality and status, he was non-the-less treated with dignity and professionalism from dedicated staff within this facility which was run and managed by lovely people.

Staff approachable with any queries

That view is also shared by palliative care teams.

Friendly staff , always obliging and helpful . Food looks good .

The food was good, particularly the cooked breakfasts & cakes !

My mum has been visiting Cotswold Rise on average once a week for respite day care since March 2026, with a couple of short overnight stays. We have found the home to be clean, and the staff / residents very welcoming which has helped make her feel part of the community there from the very start. There are lots of activities that the staff organise daily which is nice and the staff are very caring and supportive.

Dad has been in Cotswold Rise for a while now, being one of the first intake. This was and continues to be a daunting experience for us all, including dad. The caring and supportive staff within Cotswold Rise continually support the family, helping us navigate dementia and Alzheimer's, a first for our family. They always have time for explaining and reassuring us and the care dad has received has been amazing. It's not just the residents that receive a high level of care and support, it's the family too. We cannot thank the staff enough for all they do for us and dad, even within the challenges of Alzheimer's. If you are considering a home from home for your loved one, you must visit Cotswold Rise. You won't be disappointed.

Mum has been so well looked after for the 2 yrs 4 months she has now been in the care home. She settled from the very first day she arrived at the age of 99 years old not long after the Care Home opened. Staff have been so attentative and caring towards Mum in all that time. A comfort to family knowing she is so well cared for and happy in her surroundings. I can highly recommend Cotswolds Rise Residential Care Home

Nice friendly helpful staff. Good facilities and clean , seem very caring and make you all feel welcome nice space outside and plenty of opportunity for socialising playing games or watching the soaps on TV

Really lovely place and really happy with everything really look after mum and she is happy and chilled and it's very clean and tidy and look after mum so well and feel so welcome and friendly would be happy to recommend

It has given myself and my family real peace of mind knowing my grandma is so well looked after. Highly recommend.

Friendly, informative, caring. Nothing is a bother. Activities daily. Welfare at the forefront.

It was reassuring to see how well she was supported and how much care was taken to help her enjoy such an important occasion.

My mum has resided at Cotswolds Rise Care Home since June 2025. She is treated with compassion and care by all staff. The residents have regular activities to keep them engaged. The food is also superb. Mum was taken to hospital. Special thanks to Poojs (senior carer) for her care and compassion whilst mum was ill. Pooja also took the time to contact me to keep me updated via mobile.

First visit to Margaret. Beautiful place, very impressed with everything and Pooja was very helpful. Margaret seems very happy which is the main thing.

Lovely spacious care home - like a hotel. Good size and well equipped bedroom & ensuite. Staff kind and friendly. Food excellent. Bins and rubbish not emptied or removed daily. Clothes not labelled in order to be washed. Clothes lost. Table/pill found on floor of bedroom. Dirty bed linen not seen until pointed out by family. No floor sensor mat as promised to monitor dad at night. Dad's legs not regularly washed and treated leading to bleeding and soreness. No consistent supervision when walking and lack of regular monitoring. Family seeking recompense.

I visited my uncle at this care home last week, He moved in a couple of months ago. The staff was very friendly and the home was spotless. My uncle has settled in and he is enjoying the activities that are to offer. I haven't seen him this happy in years. THANK YOU to all the staff! Keep up the good work.

I would highly reccomend Cotsworld rise for the quality of care and the building is beautiful.