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Care Homes Owned by Hartford Care Group Ltd in Wiltshire

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hartford Care Group Ltd in Wiltshire

Only the locations & reviews in Wiltshire for Hartford Care Group Ltd are showing below.

View the details of all 45 locations (with 2147 reviews) owned by Hartford Care Group Ltd

Hartford Care Group Ltd Locations in Wiltshire (2)

 - Browse 2 Care Homes owned by Hartford Care Group Ltd in Wiltshire
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Cotswolds Rise Care Home
Upper Mill, Purton, Swindon SN5 4FL 
9.8 33 reviews
Cotswolds Rise Care Home, Swindon, Wiltshire
"I would like to thank the staff for the kindness and care they showed my mother when she recently celebrated her 90th Birthday while living…"   Read all 33 reviews
  • from £1,675 / week
  • 66 Rooms
Location Type Care Home

Cotswolds Rise Care Home is the latest addition to Hartford Care's portfolio of high-quality residential homes. Ideally located in a residential area of Swindon, it offers convenient access to a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Ashley Grange Nursing Home
Lode Hill, Downton, Salisbury SP5 3PP 
9.5 39 reviews
Ashley Grange Nursing Home, Salisbury, Wiltshire
"My nans time at Ashley Grange was short but sweet, but our overall experience was excellent. They treated my Nan with dignity, respect and…"   Read all 39 reviews
  • from £1,450 / week
  • 55 Rooms
Location Type Care Home

Ashley Grange is a delightful character residential and nursing home, nestled in the beautiful Wiltshire countryside and on the stunning New Forest border. Located just outside of the beautiful ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

Hartford Care Group Ltd Reviews in Wiltshire (72)

9.3

Hartford Care Group Ltd has a Group Review Score of 9.3 (9.289) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hartford Care Group Ltd must have a Review Score.

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Review of

Cotswolds Rise Care Home

from J R (Daughter of Resident) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff for the kindness and care they showed my mother when she recently celebrated her 90th Birthday while living at Cotswold Rise.
A family birthday tea was organised in The Garden Room and the staff went out of their way to make the day special.
It was reassuring to see how
well she was supported and how much care was taken to help her enjoy such an important occasion.
Reply from lilly mcneill, Marketing Apprenticeship at Cotswolds Rise Care HomeThank you for your lovely feedback. We're so pleased to hear that your mother's 90th birthday was such a special occasion and that you were able to celebrate together in The Garden Room. Our team takes great pride in making milestone moments meaningful and it's wonderful to know the care and support she received helped her fully enjoy the day. Thank you for trusting Cotswold Rise with your mother's care and for sharing your experience with us.
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Review of

Cotswolds Rise Care Home

from K H (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has resided at Cotswolds Rise Care Home since June 2025. She is treated with compassion and care by all staff. The residents have regular activities to keep them engaged. The food is also superb. Mum was taken to hospital. Special thanks to Poojs (senior carer) for her care and compassion whilst
mum was ill. Pooja also took the time to contact me to keep me updated via mobile.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care HomeThank you for taking the time to write this lovely review. We are pleased to hear how happy you are with the care and support your mum receives at Cotswolds Rise. It is heartwarming to know that during a period of ill health the team kept you informed at all times. We will pass on your kind words to the team at Cotswolds Rise.
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Review of

Cotswolds Rise Care Home

from W L (Friend of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First visit to Margaret. Beautiful place, very impressed with everything and Pooja was very helpful. Margaret seems very happy which is the main thing.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care HomeThank you for taking the time to write this review. We are delighted to hear how happy your friend is at Cotswolds Rise and that your first visit was very positive. We look forward to welcoming you back. Your kind words will be passed on to the team at Cotswolds Rise.
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Review of

Cotswolds Rise Care Home

from S H (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lovely spacious care home - like a hotel. Good size and well equipped bedroom & ensuite. Staff kind and friendly. Food excellent. Bins and rubbish not emptied or removed daily. Clothes not labelled in order to be washed. Clothes lost. Table/pill found on floor of bedroom. Dirty bed linen not seen until
pointed out by family. No floor sensor mat as promised to monitor dad at night. Dad's legs not regularly washed and treated leading to bleeding and soreness. No consistent supervision when walking and lack of regular monitoring. Family seeking recompense.
Reply from Jenni Laffoley, Head of Marketing at Cotswolds Rise Care HomeThank you for taking the time to share your feedback. We're pleased to hear your positive comments about the home, our friendly staff, and the quality of the food.

We're sorry, however, for the concerns you've raised regarding your father's care. Our Home Manager has spoken with the family and carefully investigated these matters in line with our complaints procedure. While not all of the issues raised were upheld, we have addressed the points identified and are taking the necessary steps to ensure your father continues to receive the high standard of care we are committed to providing.

We appreciate all feedback, as it helps us to continuously review and improve. Please rest assured that the well-being and comfort of all our residents remain our top priority.
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Review of

Cotswolds Rise Care Home

from L D (Niece of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my uncle at this care home last week, He moved in a couple of months ago. The staff was very friendly and the home was spotless. My uncle has settled in and he is enjoying the activities that are to offer. I haven't seen him this happy in years. THANK YOU to all the staff! Keep up the good
work.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care HomeThank you for taking the time to write this review. We are pleased to hear how happy and settled your uncle is at Cotswolds Rise and he is enjoying all the activities on offer. We will pass on your kind words to the team at Cotswolds Rise.
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Review of

Cotswolds Rise Care Home

from A B (Grandson of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been living at Cotsworld Rise a while now, and we couldn't be happier. The staff are so caring and always take time to chat with her. She especially loves the activities - bingo night is her favorite!
The home is clean, welcoming, and feels like a real community. Her room is cozy
and a great size, and we always feel reassured knowing she's safe and well looked after. We're so grateful for the kindness and attention the Gemma, Tim and the team show her every day.
I would highly reccomend Cotsworld rise for the quality of care and the building is beautiful.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care HomeThank you for taking the time to write this review. It is lovely to know how happy your grandmother is at Cotswolds Rise and that, as a family, you are happy with the care and support she receives. We are pleased she is enjoying the activities programme on offer and she looks forward to the bingo nights. We will pass on your kind words to the team at Cotswolds Rise.
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Review of

Cotswolds Rise Care Home

from Laura P (Wife of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
He spends a Monday morning at Cotswolds Rise. He is happy to visit but I find it difficult to judge if he is happy as he is always emotional when I fetch him.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care HomeThank you for taking the time to write this review. We understand the emotions involved in staying in a care home setting and the team are consistent in doing their best to support these emotions. We would like to thank you for your continued trust in looking after your loved one. We will pass on your comments to the team at Cotswolds Rise.
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Review of

Cotswolds Rise Care Home

from L M (Daughter-in-law of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had a 2 week respite stay after her care home closed suddenly.
Cotswolds Rise supported the transfer of residents and professionals to this new home with grace and compassion.
Mother-in-law enjoyed her stay and felt she was a favorite with staff before moving back in county.
Thank
you for bantering with her and making her feel special.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care HomeThank you for taking the time to write this review. It is wonderful to hear how much your mother in law enjoyed her stay at Cotswolds Rise and that the team made her, and you as a family, feel very welcome and made the transition easier. We hope she is settling well in her new home. We will pass on your kind words to the team at Cotswolds Rise.
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Review of

Ashley Grange Nursing Home

from Terasa B (Granddaughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nans time at Ashley Grange was short but sweet, but our overall experience was excellent.
They treated my Nan with dignity, respect and made continuous effort with her until her passing.
Knowing Nan was in a place where the care staff clearly care about their residents and their families was a
great comfort to us and we will always be grateful.
I would highly recommend Ashley Grange. Thank-you for making my Nans last few weeks comfortable and dignified.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Ashley Grange Nursing HomeThank you for taking the time to write this review. Please accept our condolences on the passing of your grandmother. It is heartwarming to know that your nans time at Ashley Grange was a positive experience and the team were caring, respectful and treated your nan with dignity and as a family this bought comfort to you. We will pass on your kind words to the team at Ashley Grange.
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Review of

Cotswolds Rise Care Home

from S O (Granddaughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
This care home is lovely for mobile, articulate residents. There are plenty of activities, trips, entertainment, good food, and friendly staff.
However, it's not suitable for those needing higher levels of care. My grandmother, who had mobility and communication difficulties, suffered multiple falls
due to poor lifting techniques. Staff didn't help her eat, leaving her malnourished, dehydrated, and with untreated bed sores. Despite being continent, she was wrongly put in nappies. Communication tools we provided were ignored, and staff relied on her first response, which was often incorrect. Since moving to a better care home, she's regained weight, can swallow again, no longer wears nappies, and her communication has improved. This home is not equipped for vulnerable residents needing consistent, skilled support.
Reply from Jenni Laffoley, Brand Marketing Manager at Cotswolds Rise Care HomeThank you for your feedback. While we're unable to discuss individual care details in a public forum, we'd like to clarify that no concerns of this nature were brought to our team prior to your grandmother's departure. It was our understanding that the decision to move her had already been made before those issues were shared.We are committed to providing a safe, supportive environment for all residents, including those with complex needs. Our team is trained in safe mobility and lifting practices, and care is taken to support residents with eating, hydration, and communication in line with individual care plans. In this case, continence care followed an assessment by an independent healthcare professional, with care provided according to their guidance.We appreciated the opportunity to meet and discuss your concerns, and wish that conversation had happened earlier. We're glad to hear your grandmother is now in a setting that suits her, and we sincerely wish her all the best.
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Review of

Ashley Grange Nursing Home

from Robert P (Husband of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was with you for 1 year, during that time she was well loved by all the staff. The manager - assistant manager every one of the nursing staff every one of the carers were so loving and caring. In the one year my wife was with you she was always made to feel it was her home and she felt loved
by all the staff. I would recommend Ashley Grange to anyone and I thank you for everything. I forgot to mention the lovely reception staff and the kitchen staff who make such lovely food.
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Review of

Cotswolds Rise Care Home

from B L (Daughter-in-law of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I booked my mother-in-law into Cotswold Rise Care Home for respite care following a stay in hospital. From day one she has been happy and settled. The staff are amazing with her and us alike. She likes it so much she has asked to live there permanently when her respite ends, we are all delighted with
the outcome. This speaks volumes about all the staff and Cotswold Rise.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care HomeThank you for taking the time to write this review. It is great to hear that your mother in law enjoyed her stay so much that she has asked to stay, what a wonderful testament to the care and support provided at Cotswolds Rise. It is also good to hear that you are made to feel welcome and supported when you visit and, as a family, you can rest easy know that she is being well looked after. We will pass on your kind words to the team at Cotswolds Rise.
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Review of

Cotswolds Rise Care Home

from L B (Son of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad currently attends Cotswold Rise Care Home as a day care visitor, twice a week and has also had a respite stay for three weeks. The atmosphere, care and attention he has received from all the staff has been excellent. From the moment he walks through the front door he is welcomed and taken great
care of. He thoroughly enjoys all of the activities and the food. During his respite stay his room was very comfortable and clean. All the staff treat the residents/day visitors as individuals, the daily routines are relaxed to allow flexibility with how individuals are feeling each day.
Although as a family we never wanted to be in the position for dad to have to go into a care home, we are very pleased we chose the Cotswold Rise Care Home to support him. I would highly recommend the Cotswold Rise Care Home and the team who work there.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care HomeThank you for taking the time to write this review. Its great to know that your dad is enjoying his visits to Cotswolds Rise, from joining in the activities to the wonderful meals freshly prepared by our chefs, and that, as a family, you can rest assured he is being well cared for and supported. Person centered care and support is at the forefront of everything we do across Hartford Care homes and its great to know that this is recognised. Once again, thank you for taking the time to write these kind words which will be passed on to the team at Cotswolds Rise.
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Review of

Cotswolds Rise Care Home

from Ann P (Wife of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoyed another two-week break at Cotswolds Rise Care Home in October/November. It was so nice when we first arrived as several members of the team welcomed him back and remembered his name. He was able to take part in many activities during his stay. Nothing seems too much trouble. He was
even moved back into the room he occupied during his first visit because he became confused being in a different room. Thank you so much to all the caring, compassionate staff.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care HomeThank you for taking the time to write these kind words. It is wonderful to hear that your husband came back for another visit to Cotswolds Rise and he was greeted by the kind, caring staff on his arrival. It's heartwarming to know that he stayed in the original room from his first visit and he was able to join in all the activities on offer. We will pass on your kind words to the team at Cotswolds Rise.
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Review of

Ashley Grange Nursing Home

from Paul M (Son of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would just like to express my thoughts on the care my mother received at Ashley Grange, during her recent respite care whilst my father was in hospital. The atmosphere was warm and welcoming and all the staff that l had contact with over my mum's seven-week stay were lovely. They were all very professional,
caring and attentive. The most important thing was that Mum who has Dementia seemed happy and stimulated thanks to the regular activities provided by the staff. I thoroughly enjoyed the experience of visiting Mum and talking to her newfound friends who also seemed very happy at Ashley Grange.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing HomeThank you for taking the time to write this review. It is wonderful to hear how happy your mother was during her stay at Ashley Grange and how she enjoyed joining in all the great activities on offer. It is also lovely to know that your mother made friends during her stay and that you also enjoyed your visits to your mother and the home and received a warm friendly welcome from the team. We will pass on these kind words to the team at Ashley Grange.
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Review of

Ashley Grange Nursing Home

from Lorna J (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy here and is well cared for. The staff are kind and keep family informed of any needs.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing HomeThank you for taking the time to write this review. It is great to hear how happy your mum is at Ashley Grange and as a family, you are kept well informed of how your mother is by the team. We will pass on these kind words to the team at Ashley Grange.
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Review of

Ashley Grange Nursing Home

from A L (Son of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We can visit at any time and always get a friendly welcome. There are trips out and activities which at present Mum is reluctant to engage in. Mum is supported to remain as independent as possible but help is always at hand if she needs it. Management is always happy to listen to any concerns we have
and act on these if appropriate.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing HomeThank you for taking the time to write this review. Across Hartford Care, we have an open-door policy and visiting is welcomed any time. It's great to hear that your mum is being supported to remain independent and hopefully in time and with encouragement she will enjoy engaging in the activities on offer at Ashley Grange. It's lovely to know that the team are always on hand to listen and support and your kind words will be passed on to the team at Ashley Grange.
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Review of

Cotswolds Rise Care Home

from Neil D (Son of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at the care home since February and is now very settled and happy there. She enjoys the daily company of others enormously. The management and staff organised a wonderful 100th birthday party with singer for her this month, which she thoroughly enjoyed. The staff and carers
are doing a great job, so friendly and helpful.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care HomeThank you for taking the time to write this review. It is wonderful to hear how happy and settled your mother is at Cotswolds Rise and has made friends. It was a pleasure to celebrate your mothers 100th birthday with her and we are glad she enjoyed herself. we will pass on these lovely words to the team at Cotswolds Rise.
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Review of

Cotswolds Rise Care Home

from A G (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and dad had a respite stay at Cotswolds Rise Care Home. The care they received from the staff was excellent. The staff made a real effort to get to know them and what they liked and disliked. The room was very clean and comfortable and it was lovely to have a double bed so they could stay in
the room together. The food was excellent and the chef was happy to accommodate any likes and dislikes. Overall an excellent stay. We would definitely use Cotswolds Rise again and can highly recommend them.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care HomeThank you for taking the time to write this review. It is great to hear how much your mum and dad enjoyed their time at Cotswolds Rise. Our chefs take pride in the fresh home cooked meals so to hear your parents enjoyed this is lovely. We will pass on these kind words to the team at Cotswolds Rise and look forward to seeing you again.
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Review of

Cotswolds Rise Care Home

from V V (Granddaughter of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Making the decision to have my Grandad in a care home was very hard for us as a family. However, the service and reassurance from Cotswolds Rise Care Home has been exceptional. Every time I come and visit the staff are so friendly and welcoming. The home just feels like a second home for us and really
nice to see how well my Grandad is being cared for especially given how complex his health needs are. The home has been decorated and maintained so well. Thank you to all the amazing staff.
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Awards / Recognitions (9)

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