Hartford Care Group Ltd in Wiltshire | 2 Care Homes

Review of
Cotswolds Rise Care Home
from S H (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

Lovely spacious care home - like a hotel. Good size and well equipped bedroom & ensuite. Staff kind and friendly. Food excellent. Bins and rubbish not emptied or removed daily. Clothes not labelled in order to be washed. Clothes lost. Table/pill found on floor of bedroom. Dirty bed linen not seen until

pointed out by family. No floor sensor mat as promised to monitor dad at night. Dad's legs not regularly washed and treated leading to bleeding and soreness. No consistent supervision when walking and lack of regular monitoring. Family seeking recompense.

Reply from Jenni Laffoley, Head of Marketing at Cotswolds Rise Care Home

Thank you for taking the time to share your feedback. We're pleased to hear your positive comments about the home, our friendly staff, and the quality of the food.

We're sorry, however, for the…read more

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Review of
Cotswolds Rise Care Home
from L D (Niece of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

I visited my uncle at this care home last week, He moved in a couple of months ago. The staff was very friendly and the home was spotless. My uncle has settled in and he is enjoying the activities that are to offer. I haven't seen him this happy in years. THANK YOU to all the staff! Keep up the good

work.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write this review. We are pleased to hear how happy and settled your uncle is at Cotswolds Rise and he is enjoying all the activities on offer. We will pass on your…read more

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Review of
Cotswolds Rise Care Home
from A B (Grandson of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

My grandmother has been living at Cotsworld Rise a while now, and we couldn't be happier. The staff are so caring and always take time to chat with her. She especially loves the activities - bingo night is her favorite!
The home is clean, welcoming, and feels like a real community. Her room is cozy

and a great size, and we always feel reassured knowing she's safe and well looked after. We're so grateful for the kindness and attention the Gemma, Tim and the team show her every day.
I would highly reccomend Cotsworld rise for the quality of care and the building is beautiful.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is lovely to know how happy your grandmother is at Cotswolds Rise and that, as a family, you are happy with the care and support she receives. We…read more

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Review of
Cotswolds Rise Care Home
from Laura P (Wife of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

He spends a Monday morning at Cotswolds Rise. He is happy to visit but I find it difficult to judge if he is happy as he is always emotional when I fetch him.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write this review. We understand the emotions involved in staying in a care home setting and the team are consistent in doing their best to support these emotions. We…read more

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Review of
Cotswolds Rise Care Home
from L M (Daughter-in-law of Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law had a 2 week respite stay after her care home closed suddenly.
Cotswolds Rise supported the transfer of residents and professionals to this new home with grace and compassion.
Mother-in-law enjoyed her stay and felt she was a favorite with staff before moving back in county.
Thank

you for bantering with her and making her feel special.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear how much your mother in law enjoyed her stay at Cotswolds Rise and that the team made her, and you as a family, feel very…read more

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Review of
Ashley Grange Nursing Home
from Terasa B (Granddaughter of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

My nans time at Ashley Grange was short but sweet, but our overall experience was excellent.
They treated my Nan with dignity, respect and made continuous effort with her until her passing.
Knowing Nan was in a place where the care staff clearly care about their residents and their families was a

great comfort to us and we will always be grateful.
I would highly recommend Ashley Grange. Thank-you for making my Nans last few weeks comfortable and dignified.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Ashley Grange Nursing Home

Thank you for taking the time to write this review. Please accept our condolences on the passing of your grandmother. It is heartwarming to know that your nans time at Ashley Grange was a positive…read more

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Review of
Cotswolds Rise Care Home
from S O (Granddaughter of Resident) published on 29 May 2025 Submitted via Website • Report

Overall Experience

This care home is lovely for mobile, articulate residents. There are plenty of activities, trips, entertainment, good food, and friendly staff.
However, it's not suitable for those needing higher levels of care. My grandmother, who had mobility and communication difficulties, suffered multiple falls

due to poor lifting techniques. Staff didn't help her eat, leaving her malnourished, dehydrated, and with untreated bed sores. Despite being continent, she was wrongly put in nappies. Communication tools we provided were ignored, and staff relied on her first response, which was often incorrect. Since moving to a better care home, she's regained weight, can swallow again, no longer wears nappies, and her communication has improved. This home is not equipped for vulnerable residents needing consistent, skilled support.

Reply from Jenni Laffoley, Brand Marketing Manager at Cotswolds Rise Care Home

Thank you for your feedback. While we're unable to discuss individual care details in a public forum, we'd like to clarify that no concerns of this nature were brought to our team prior to your…read more

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Review of
Ashley Grange Nursing Home
from Robert P (Husband of Resident) published on 14 March 2025 Submitted via Postal Card • Report

Overall Experience

My wife was with you for 1 year, during that time she was well loved by all the staff. The manager - assistant manager every one of the nursing staff every one of the carers were so loving and caring. In the one year my wife was with you she was always made to feel it was her home and she felt loved

by all the staff. I would recommend Ashley Grange to anyone and I thank you for everything. I forgot to mention the lovely reception staff and the kitchen staff who make such lovely food.

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Review of
Cotswolds Rise Care Home
from B L (Daughter-in-law of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

I booked my mother-in-law into Cotswold Rise Care Home for respite care following a stay in hospital. From day one she has been happy and settled. The staff are amazing with her and us alike. She likes it so much she has asked to live there permanently when her respite ends, we are all delighted with

the outcome. This speaks volumes about all the staff and Cotswold Rise.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is great to hear that your mother in law enjoyed her stay so much that she has asked to stay, what a wonderful testament to the care and support…read more

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Review of
Cotswolds Rise Care Home
from L B (Son of Resident) published on 3 January 2025 Submitted via Website • Report

Overall Experience

My dad currently attends Cotswold Rise Care Home as a day care visitor, twice a week and has also had a respite stay for three weeks. The atmosphere, care and attention he has received from all the staff has been excellent. From the moment he walks through the front door he is welcomed and taken great

care of. He thoroughly enjoys all of the activities and the food. During his respite stay his room was very comfortable and clean. All the staff treat the residents/day visitors as individuals, the daily routines are relaxed to allow flexibility with how individuals are feeling each day.
Although as a family we never wanted to be in the position for dad to have to go into a care home, we are very pleased we chose the Cotswold Rise Care Home to support him. I would highly recommend the Cotswold Rise Care Home and the team who work there.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write this review. Its great to know that your dad is enjoying his visits to Cotswolds Rise, from joining in the activities to the wonderful meals freshly prepared by…read more

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Review of
Cotswolds Rise Care Home
from Ann P (Wife of Resident) published on 24 December 2024 Submitted via Postal Card • Report

Overall Experience

My husband enjoyed another two-week break at Cotswolds Rise Care Home in October/November. It was so nice when we first arrived as several members of the team welcomed him back and remembered his name. He was able to take part in many activities during his stay. Nothing seems too much trouble. He was

even moved back into the room he occupied during his first visit because he became confused being in a different room. Thank you so much to all the caring, compassionate staff.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write these kind words. It is wonderful to hear that your husband came back for another visit to Cotswolds Rise and he was greeted by the kind, caring staff on his…read more

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Review of
Ashley Grange Nursing Home
from Paul M (Son of Resident) published on 16 December 2024 Submitted via Website • Report

Overall Experience

I would just like to express my thoughts on the care my mother received at Ashley Grange, during her recent respite care whilst my father was in hospital. The atmosphere was warm and welcoming and all the staff that l had contact with over my mum's seven-week stay were lovely. They were all very professional,

caring and attentive. The most important thing was that Mum who has Dementia seemed happy and stimulated thanks to the regular activities provided by the staff. I thoroughly enjoyed the experience of visiting Mum and talking to her newfound friends who also seemed very happy at Ashley Grange.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for taking the time to write this review. It is wonderful to hear how happy your mother was during her stay at Ashley Grange and how she enjoyed joining in all the great activities on offer.…read more

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Review of
Ashley Grange Nursing Home
from Lorna J (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report

Overall Experience

Mum is very happy here and is well cared for. The staff are kind and keep family informed of any needs.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for taking the time to write this review. It is great to hear how happy your mum is at Ashley Grange and as a family, you are kept well informed of how your mother is by the team. We will…read more

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Review of
Ashley Grange Nursing Home
from A L (Son of Resident) published on 17 October 2024 Submitted via Postal Card • Report

Overall Experience

We can visit at any time and always get a friendly welcome. There are trips out and activities which at present Mum is reluctant to engage in. Mum is supported to remain as independent as possible but help is always at hand if she needs it. Management is always happy to listen to any concerns we have

and act on these if appropriate.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Ashley Grange Nursing Home

Thank you for taking the time to write this review. Across Hartford Care, we have an open-door policy and visiting is welcomed any time. It's great to hear that your mum is being supported to remain…read more

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Review of
Cotswolds Rise Care Home
from Neil D (Son of Resident) published on 10 October 2024 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at the care home since February and is now very settled and happy there. She enjoys the daily company of others enormously. The management and staff organised a wonderful 100th birthday party with singer for her this month, which she thoroughly enjoyed. The staff and carers

are doing a great job, so friendly and helpful.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear how happy and settled your mother is at Cotswolds Rise and has made friends. It was a pleasure to celebrate your mothers…read more

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Review of
Cotswolds Rise Care Home
from A G (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report

Overall Experience

My mum and dad had a respite stay at Cotswolds Rise Care Home. The care they received from the staff was excellent. The staff made a real effort to get to know them and what they liked and disliked. The room was very clean and comfortable and it was lovely to have a double bed so they could stay in

the room together. The food was excellent and the chef was happy to accommodate any likes and dislikes. Overall an excellent stay. We would definitely use Cotswolds Rise again and can highly recommend them.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is great to hear how much your mum and dad enjoyed their time at Cotswolds Rise. Our chefs take pride in the fresh home cooked meals so to hear…read more

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Review of
Cotswolds Rise Care Home
from V V (Granddaughter of Resident) published on 9 October 2024 Submitted via Website • Report

Overall Experience

Making the decision to have my Grandad in a care home was very hard for us as a family. However, the service and reassurance from Cotswolds Rise Care Home has been exceptional. Every time I come and visit the staff are so friendly and welcoming. The home just feels like a second home for us and really

nice to see how well my Grandad is being cared for especially given how complex his health needs are. The home has been decorated and maintained so well. Thank you to all the amazing staff.

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Review of
Cotswolds Rise Care Home
from B N (Brother-in-law of Resident) published on 2 October 2024 Submitted via Postal Card • Report

Overall Experience

Every time I go to see my brother-in-law I am welcomed by the care staff who are always very welcoming. My brother-in-law is always dressed, clean and tidy. His room is always clean and the bed is made just like a hotel.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Cotswolds Rise Care Home

Thank you for taking the time to leave such a lovely review. We are very happy to hear your brother in-law has settled into life at Cotswolds Rise. The staff are passionate about providing high…read more

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Review of
Cotswolds Rise Care Home
from S T (Son of Resident) published on 30 September 2024 Submitted via Postal Card • Report

Overall Experience

Moving dad into Cotswold Rise Care Home came at a difficult time, but the whole team made this very easy. Dad has settled in well and enjoys the company of other residents and the friendly staff. I feel at ease that he is somewhere that looks after him well and care about him as an individual.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear how happy and settled your dad is at Cotswolds Rise and that as a family you can rest assured he is being well cared for. We…read more

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Review of
Cotswolds Rise Care Home
from Lali V (Relative of Resident) published on 27 September 2024 Submitted via Website • Report

Overall Experience

Excellent staff and great care.
Very clean and lovely and the staff are very attentive.
We are very happy for our relative to be here.
We are always welcomed warmly and the staff know about our relative where he is and how he has been and any positives or negatives with him.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Cotswolds Rise Care Home

Firstly, thank you for taking the time to write such a heartwarming review. We are very pleased to hear your loved one has settled into Cotswolds Rise and is enjoying their stay. We are very…read more

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Care Homes Owned by Hartford Care Group Ltd in Wiltshire

Hartford Care Group Ltd Locations in Wiltshire (2)

Hartford Care Group Ltd Reviews in Wiltshire (69)

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Cotswolds Rise Care Home

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Ashley Grange Nursing Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

Ashley Grange Nursing Home

Ashley Grange Nursing Home

Ashley Grange Nursing Home

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Cotswolds Rise Care Home

Cotswolds Rise Care Home

Cotswolds Rise Care Home

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Cotswolds Rise Care Home

Awards / Recognitions (9)

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