Care Homes Owned by Hartford Care Group Ltd in Wiltshire

Thank you for taking the time to write this review. We are pleased to hear how happy and settled your uncle is at Cotswolds Rise and he is enjoying all the activities on offer. We will pass on your kind words to the team at Cotswolds Rise.

Thank you for taking the time to write this review. It is lovely to know how happy your grandmother is at Cotswolds Rise and that, as a family, you are happy with the care and support she receives. We are pleased she is enjoying the activities programme on offer and she looks forward to the bingo nights. We will pass on your kind words to the team at Cotswolds Rise.

Thank you for taking the time to write this review. It is wonderful to hear how much your mother in law enjoyed her stay at Cotswolds Rise and that the team made her, and you as a family, feel very welcome and made the transition easier. We hope she is settling well in her new home. We will pass on your kind words to the team at Cotswolds Rise.

Thank you for taking the time to write this review. Please accept our condolences on the passing of your grandmother. It is heartwarming to know that your nans time at Ashley Grange was a positive experience and the team were caring, respectful and treated your nan with dignity and as a family this bought comfort to you. We will pass on your kind words to the team at Ashley Grange.

Thank you for your feedback. While we're unable to discuss individual care details in a public forum, we'd like to clarify that no concerns of this nature were brought to our team prior to your grandmother's departure. It was our understanding that the decision to move her had already been made before those issues were shared.We are committed to providing a safe, supportive environment for all residents, including those with complex needs. Our team is trained in safe mobility and lifting practices, and care is taken to support residents with eating, hydration, and communication in line with individual care plans. In this case, continence care followed an assessment by an independent healthcare professional, with care provided according to their guidance.We appreciated the opportunity to meet and discuss your concerns, and wish that conversation had happened earlier. We're glad to hear your grandmother is now in a setting that suits her, and we sincerely wish her all the best.

Thank you for taking the time to write this review. It is great to hear that your mother in law enjoyed her stay so much that she has asked to stay, what a wonderful testament to the care and support provided at Cotswolds Rise. It is also good to hear that you are made to feel welcome and supported when you visit and, as a family, you can rest easy know that she is being well looked after. We will pass on your kind words to the team at Cotswolds Rise.

Thank you for taking the time to write this review. Its great to know that your dad is enjoying his visits to Cotswolds Rise, from joining in the activities to the wonderful meals freshly prepared by our chefs, and that, as a family, you can rest assured he is being well cared for and supported. Person centered care and support is at the forefront of everything we do across Hartford Care homes and its great to know that this is recognised. Once again, thank you for taking the time to write these kind words which will be passed on to the team at Cotswolds Rise.

Thank you for taking the time to write these kind words. It is wonderful to hear that your husband came back for another visit to Cotswolds Rise and he was greeted by the kind, caring staff on his arrival. It's heartwarming to know that he stayed in the original room from his first visit and he was able to join in all the activities on offer. We will pass on your kind words to the team at Cotswolds Rise.

Thank you for taking the time to write this review. It is wonderful to hear how happy your mother was during her stay at Ashley Grange and how she enjoyed joining in all the great activities on offer. It is also lovely to know that your mother made friends during her stay and that you also enjoyed your visits to your mother and the home and received a warm friendly welcome from the team. We will pass on these kind words to the team at Ashley Grange.

Thank you for taking the time to write this review. Across Hartford Care, we have an open-door policy and visiting is welcomed any time. It's great to hear that your mum is being supported to remain independent and hopefully in time and with encouragement she will enjoy engaging in the activities on offer at Ashley Grange. It's lovely to know that the team are always on hand to listen and support and your kind words will be passed on to the team at Ashley Grange.

Thank you for taking the time to write this review. It is wonderful to hear how happy and settled your mother is at Cotswolds Rise and has made friends. It was a pleasure to celebrate your mothers 100th birthday with her and we are glad she enjoyed herself. we will pass on these lovely words to the team at Cotswolds Rise.

Thank you for taking the time to write this review. It is great to hear how much your mum and dad enjoyed their time at Cotswolds Rise. Our chefs take pride in the fresh home cooked meals so to hear your parents enjoyed this is lovely. We will pass on these kind words to the team at Cotswolds Rise and look forward to seeing you again.

Thank you for taking the time to write this review. It is wonderful to hear how happy and settled your granddad is at Cotswolds Rise and that as a family you can rest assured that he is well cared for an supported. To know that the team are engaging and interacting with your granddad even though his first language is not English and this leads to your granddad feeling safe and comfortable is very heart warming to know. It is also nice to know that that communication between the team and your family puts you at ease that he is cared for. Once again thank you for taking the time to write this review and these lovely words will be passed to the entire team at Cotswolds Rise.