Care Homes Owned by Hartford Care Group Ltd in Berkshire

We visited our aunt yesterday and found the staff kind and considerate as always.

Staff always smiling and helpful at all times. Plentiful food. Quality of bedroom and bathroom excellent. Spotless throughout care home. Lovely furnished communal areas, though lounge area could be more spacious. Residents encouraged to join in activities and to make use of the pleasant garden area.

Big thanks to you all.

My brother became a resident in Boulters Lock in August last year with an Alzheimer's diagnosis. The care home did everything to make his life more comfortable and inclusive. He loved the activities, shown to us on photographs even though he didn't remember himself to tell us. He was extremely well cared for, always dressed in clean clothes and well presented. He loved the food enjoying the puddings and ice cream until his condition deterriorated. His final weeks were special, the staff could not have done more for him or us - keeping him comfortable and us cared for. Exceptional.

Can not say anything bad about Boulters Lock Residential Home.

Dad has been in Boulters Lock care home for 6 months now. Couldn't be happier, he has settled in so well, much better then we had expected, he also looks so much better in himself, and put weight on from all the lovely food. The staff are so caring and the entertainment really is amazing. We are very pleased with our choice for dad and feel we couldn't have found better.

They clearly try to make the stay as happy and rewarding as possible for the residents. I thoroughly recommend this care home.

Lounge/sitting area a bit tight for space especially when visitors are present

Thank you so very much.

Management, & all staff are excellent.

My mum has been in this care home for the last 7 months and I couldn't be more satisfied with the care and attention she receives. The home is extremely well managed and all the staff are exceptional. The atmosphere when I visit is friendly and relaxed and Mum has settled well and made friends with the encouragement and support of the staff.

The staff were very helpful and pleasant. We had exercises each morning and other activities in the afternoon including quizzes & a singer to entertain us. I would have liked more green vegetables with my meals.

Top marks in every category, my only problem is that after looking after myself alone in a house for many years and then in fact becoming a carer for a much younger friend for nearly 24 years I find all staff on occasion too helpful and caring.

Dad hit 90 in March and is still doing well, he has had a couple of utis but the care provided by the staff at Boulters Lock has helped in quick recovery. The care the staff and management team provide is great and the reason why Dad is actually improving, the amount of entertainment provided is amazing and everyone joins in including my wife and sister!!!!

Boulters Lock is a happy place with that homely feeling where nothing feels like too much trouble for both residents and visitors alike. The staff are very engaging with a sense of fun whilst maintaining a high level of professionalism. There are lots of activities to suit all residents in which the staff participate enthusiastically. In my experience in addition to the high quality of care, communication is excellent, I am extremely happy that we chose the Boulters family for dad.

I feel safe trusting my mother in their hands.

Mum is 98 years old this month and has been in the home for sixteen months. She is very frail and has speech aphasia and difficulty swallowing, so it is very gratifying to see that she is on good form and the staff involve her in all the activities, including 'mocktail' hour! The home atmosphere is, I can only describe as, 'jolly', busy and upbeat. I enjoy seeing the regular staff who, one feels, 'belong' to the home and will flexibly take on any role needed and who create a good atmosphere. The home is clean, bright and not too big.

My mother has been in the home for approximately 18 months, and we have consistently had excellent service, and she has been very happy. I find the staff extremely helpful professional and well-trained, and my mother is well-looked after.

First class service, never an issue with the staff, nothing is too small or too big for them, they share a level of passion and commitment and loyalty and genuine feeling that I have not witnessed before, they deserve to succeed, and they are succeeding which is great news for everybody.

There is a very happy atmosphere at the home. The staff are friendly and helpful. There are lots of activities for the residents and staff obviously put a lot of planning into how best to stimulate the residents, both physically and mentally. Communication between the home and family members is also excellent.