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Care Home Owned by Hartford Care Group Ltd in Berkshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hartford Care Group Ltd in Berkshire

Only the locations & reviews in Berkshire for Hartford Care Group Ltd are showing below.

View the details of all 45 locations (with 2256 reviews) owned by Hartford Care Group Ltd

Hartford Care Group Ltd Locations in Berkshire (1)

 - Browse 1 Care Home owned by Hartford Care Group Ltd in Berkshire
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Boulters Lock Residential Home
56 Sheephouse Road, Maidenhead SL6 8HP 
9.8 96 reviews
Boulters Lock Residential Home, Maidenhead, Berkshire
"My brother became a resident in Boulters Lock in August last year with an Alzheimer's diagnosis. The care home did everything to make his…"   Read all 96 reviews
  • from £1,825 / week
  • 32 Rooms
Location Type Care Home

Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Hartford Care Group Ltd Reviews in Berkshire (96)

9.4

Hartford Care Group Ltd has a Group Review Score of 9.4 (9.371) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hartford Care Group Ltd must have a Review Score.

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Review of

Boulters Lock Residential Home

from Jane M (Sister of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother became a resident in Boulters Lock in August last year with an Alzheimer's diagnosis. The care home did everything to make his life more comfortable and inclusive. He loved the activities, shown to us on photographs even though he didn't remember himself to tell us. He was extremely well
cared for, always dressed in clean clothes and well presented. He loved the food enjoying the puddings and ice cream until his condition deterriorated. His final weeks were special, the staff could not have done more for him or us - keeping him comfortable and us cared for. Exceptional.
Reply from Ashleigh Newman, Home manager at Boulters Lock Residential HomeThank you for your feedback, we are pleased to hear your feedback in regards to the care your brother received during his time at Boulters Lock and we will share this with the team.
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Review of

Boulters Lock Residential Home

from Geoff H (Son of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not say anything bad about Boulters Lock Residential Home.
Reply from Ashleigh Newman, Home manager at Boulters Lock Residential HomeThank you for your feedback, we are pleased you are happy with the service Boulters Lock provides.
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Review of

Boulters Lock Residential Home

from Susan W (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Boulters Lock care home for 6 months now. Couldn't be happier, he has settled in so well, much better then we had expected, he also looks so much better in himself, and put weight on from all the lovely food. The staff are so caring and the entertainment really is amazing. We are very
pleased with our choice for dad and feel we couldn't have found better.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential HomeThank you for taking the time to write this review. It is great to know how well your Dad is doing since moving into Boulters Lock and we are delighted he is enjoying the freshly cooked meals created daily by our talented chefs. We will pass on your kind words to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from Simon L (Son of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Boulters Lock care home since March 2025 and I have waited 6 months before writing this review to be sure it is representative of an extended period. I have nothing but praise for the care home and the staff who work there. They made my father very welcome from the start. He has
a lovely room and the communal areas are very bright and airy. The carers arrange regular daily activities to keep the residents occupied and are very attentive to their needs. It has been a difficult time for the whole family and the staff are always so welcoming to me and my mum when we visit.
They clearly try to make the stay as happy and rewarding as possible for the residents. I thoroughly recommend this care home.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential HomeThank you for taking the time to write this review. We are pleased to hear that your father has settled in well and you are happy with the care and support he is receiving at Boulters Lock. We are also happy to hear how the team have made not only your father feel welcome but also your self and your mother when you come to visit. Your kind words will be passed to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from Ruth P (Wife of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lounge/sitting area a bit tight for space especially when visitors are present
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential HomeThank you for taking the time to write this review. The lounge area has recently had an extension added which now provides more space for residents and guests. We also have other smaller communal spaces around the home that visitors are more than welcome to use when visiting to provide more comfort.
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Review of

Boulters Lock Residential Home

from Marjorie P (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today was Family Day. It was a welcoming and wonderful event. Residents, staff, friends and family enjoyed live music, dancing, games, a magician, bouncy castle and food. It was a day full of happiness, fun, laughter and smiles.
Special memories.
Thank you so very much.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential HomeThank you for taking the time to write this review. We are so pleased to hear how much you enjoyed family day. We will pass on your kind words to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from Valerie W (Daughter-in-law of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management, & all staff are excellent.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential HomeThank you for taking the time to write this review. We will pass on your kind words to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from C S (Niece of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We attended the homes Open Day. The residents were having a lovely time enjoying the entertainment and dancing. The visiting families were all taking part too.
A lovely day for all.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential HomeThank you for taking the time to write this review. We are so pleased to hear how much you enjoyed your visit to Boulters Lock and we look forward to seeing you again. We will pass on your kind words to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from Lesley T (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in this care home for the last 7 months and I couldn't be more satisfied with the care and attention she receives. The home is extremely well managed and all the staff are exceptional. The atmosphere when I visit is friendly and relaxed and Mum has settled well and made friends with
the encouragement and support of the staff.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential HomeThank you for taking the time to write this review. It is wonderful to know how well your mum has settled into Boulters Lock, and, with the support of the team had made new friends. It is lovely to hear how happy you are with the care and support she is receiving and how welcome you are made to feel when visiting. We will pass on these kind words to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from M S (Respite Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very helpful and pleasant. We had exercises each morning and other activities in the afternoon including quizzes & a singer to entertain us. I would have liked more green vegetables with my meals.
Reply from lilly mcneill, Marketing Apprentice at Boulters Lock Residential HomeThank you so much for your kind feedback. We're delighted to hear that you found our team helpful and pleasant, and that you enjoyed the morning exercises and afternoon activities. Your suggestion about including more green vegetables is very helpful, and we'll certainly pass this on to our catering team for review. Thank you again for taking the time to share your experience.
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Review of

Boulters Lock Residential Home

from T F (Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top marks in every category, my only problem is that after looking after myself alone in a house for many years and then in fact becoming a carer for a much younger friend for nearly 24 years I find all staff on occasion too helpful and caring.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential HomeThank you for taking the time to write this review. We are pleased to hear how happy you are at Boulters Lock. We will pass on your kind words to the team.
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Review of

Boulters Lock Residential Home

from Gary P (Son of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad hit 90 in March and is still doing well, he has had a couple of utis but the care provided by the staff at Boulters Lock has helped in quick recovery. The care the staff and management team provide is great and the reason why Dad is actually improving, the amount of entertainment provided is amazing
and everyone joins in including my wife and sister!!!!
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential HomeThank you for taking the time to write this review. It is wonderful to hear how well your Dad is doing with the care and support provided by the team at Boulters Lock. It is also great to know how, as a family, you all join in and enjoy the amazing activities programme on offer. We will pass on these kind words to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from Peter A (Son of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Boulters Lock Residential Home for 13 months now and although his Alzheimer's' has worsened in that time the excellent support and care he has received has bought out the best possible dad, given his condition.
Boulters Lock is a happy place with that homely feeling where nothing
feels like too much trouble for both residents and visitors alike. The staff are very engaging with a sense of fun whilst maintaining a high level of professionalism. There are lots of activities to suit all residents in which the staff participate enthusiastically. In my experience in addition to the high quality of care, communication is excellent, I am extremely happy that we chose the Boulters family for dad.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential HomeAcross Hartford Care, we pride ourselves on a family, homely feel, as, after all, they are our residents' homes so it is heartwarming to know that this is recognised. We are pleased to know that your dad is receiving the best possible care and support at Boulters Lock along with having fun but still a high level of professionalism. Thank you for taking the time to write these kind words which will be passed on to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from Claire W (Daughter of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Boulters Lock care home really try their hardest. The atmosphere is always extremely friendly and there is always a nice homely feel. Renovations are going on at the moment which are making things tricky space wise but it will lead to much better facilities.
The food always looks good with fresh ingredients.

The staff are always helpful and caring.
I feel safe trusting my mother in their hands.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential HomeThank you for taking the time to write this review. It is lovely hear how you can rest assured that your mother is being well cared for and supported by the team at Boulters Lock. We appreciate your patience while the renovations are being completed which will make for much more space for our residents to enjoy their home. Once again, thank you for taking the time to write this review that we will pass on to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from John S (Son of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is 98 years old this month and has been in the home for sixteen months. She is very frail and has speech aphasia and difficulty swallowing, so it is very gratifying to see that she is on good form and the staff involve her in all the activities, including 'mocktail' hour! The home atmosphere is,
I can only describe as, 'jolly', busy and upbeat. I enjoy seeing the regular staff who, one feels, 'belong' to the home and will flexibly take on any role needed and who create a good atmosphere. The home is clean, bright and not too big.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential HomeThank you for taking the time to write this review. It's good to hear that your mum is enjoying all the activities Boulters Lock Residential Home has to offer, especially Mocktail Hour. Across Hartford Care we engage in a one team approach, each team member should easily adapt to the needs of our residents and it's wonderful to hear this happens. Once again, thank you for taking the time to write these kinds words which will be passed on to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from D M (Son of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the home for approximately 18 months, and we have consistently had excellent service, and she has been very happy. I find the staff extremely helpful professional and well-trained, and my mother is well-looked after.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential HomeThank you for taking the time to write this review. It is wonderful to hear how happy your mother is at Boulters Lock and, as a family you can rest easy knowing that your mother is well cared for. At Boulters Lock and across all of Hartford Care we pride ourselves on not only how well trained the team are but the kindness, empathy and support they show to not only our residents but to their families too. We will pass on your kind words to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from Stephen M (Son of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class service, never an issue with the staff, nothing is too small or too big for them, they share a level of passion and commitment and loyalty and genuine feeling that I have not witnessed before, they deserve to succeed, and they are succeeding which is great news for everybody.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential HomeThank you for taking the time to write these kind words. It is wonderful to hear that the team at Boulters Lock are showing the kindness, empathy, passion and commitment that our residents and their families deserve. Having these attributes leads on to our residents receiving the best care and support to help them thrive. Once again, thank you so much for these lovely words which will be passed on to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from Yvonne M (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
There is a very happy atmosphere at the home. The staff are friendly and helpful. There are lots of activities for the residents and staff obviously put a lot of planning into how best to stimulate the residents, both physically and mentally. Communication between the home and family members is also
excellent.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential HomeThank you for taking the time to write this review. It is wonderful to hear how helpful and friendly the team at Boulters Lock are and that any questions you may have are answered. The well-being of our residents across Hartford Care is of the utmost importance to us and our residents being stimulated mentally and physically is a very important part of day-to-day life at Boulters Lock and Hartford Care. We will pass on your kind words to the team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from R D (Son of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was looked after by the home for respite care. Mum was in a lot of pain but the staff showed great compassion and helped to bring a little joy back into her life. A trip to Boulters Lock was the highlight and the pictures the staff took that day are treasured by us. The staff are fantastic and everyone
from the chef to the carers show great dedication and compassion in their daily work. Thank you to everyone.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Boulters Lock Residential HomeThank you so much for taking the time to write such a wonderful review. We are so thrilled to read your mother had a fantastic respite stay at Boulters Lock and made memories to last a lifetime. The staff are so dedicated and passionate about providing enjoyable, enriching and fun daily support to all our residents. Coming into a care home for respite can be very daunting for all the family but knowing your loved one is happy and settled within the home takes the worry away so it allows you to also relax. I will be sure to pass on your very kind comments to the whole team at Boulters Lock.
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Review of

Boulters Lock Residential Home

from Jackie W (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I expect no care home is perfect but Boulters Lock Residential Home gets pretty close to it. My mother is in her late 90s and the care and attention she receives is so lovely.
The staff (carers, kitchen staff and activity staff) show affection to all of the residents. I often notice a hand squeeze
to a resident as they pass by.
I, personally, am always greeted by name and a smile.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential HomeThank you for taking the time to write this review. It is wonderful to hear how happy you are with the care your mother receives from all the team at Boulters Lock. Across Hartford Care, we pride ourselves on a family feel in all of our homes and to hear how welcome you are made to feel when visiting your mother is truly heartwarming. Once again, thank you for these kind words which will be passed to the whole team.
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Awards / Recognitions (9)

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