Hartford Care Group Ltd in Kent | 7 Care Homes

Review of
Cornford House
from Julie G (Niece of Resident) published on 19 August 2025

Submitted via Postal Card • Report

Overall Experience

Our great aunt was placed in Cornford House just over a year ago. This is based on the year she spent there. The house is situated in lovely grounds. The house is bright, open and welcoming and homely. Our aunt spent her last year of her life at Cornford and we would just like to thank all the staff

there for doing such a special job. Thank you all so much x

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for this lovey review, I will pass it on to the team who will very much appreciate the feedback.

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Review of
Cornford House
from Sue H (Daughter of Resident) published on 31 July 2025

Submitted via Website • Report

Overall Experience

My Mother was placed in Cornford House Nursing Home for assessment, via Pathway 3, on discharge from hospital.
All the carers and staff involved with my Mother's care and needs are approachable, friendly, kind and attentive.
Every carer who I meet, are well informed of my Mother's needs, personality,

medications and food preferences.
I feel that the standard of care at Cornford House is excellent.
The surroundings are pleasant, my Mother has a garden view, and being split level, there is also a lovely 'cafe garden' in a courtyard with plants all around it on the floor above her room.
The activities co-ordinator has gone to great lengths to ensure my Mother feels happy to join in with things, as she was initially reluctant. The onsite hairdressers and daily events onsite are excellent. My mother particularly enjoys the pet therapy mornings, as do I. Relatives are welcomed to join in. I thoroughly recommend Cornford House and would trust all the staff who I have met.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for taking the time to write this wonderful review. Your comments mean we are succeeding in our aims to be inclusive and recognise everyone as individuals. We are very happy mum settled so well.

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Review of
Cornford House
from Helen P (Daughter of Resident) published on 29 July 2025

Submitted via Website • Report

Overall Experience

The whole team are so kind, considerant and hard working. The atmosphere at the home is always friendly and upbeat. Nothing is too much trouble.

My mum's ever changing needs were anticipated and adaptations swiftly implemented. I was always kept advised as necessary.

I cannot thank the staff

enough for the care, kindness and dignity given to my mum.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you for taking the time to review us and for your kind words which I will share with the team.

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Review of
Cornford House
from T W (Niece of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience

I am very happy with the care my Auntie receives at Cornford house. The staff are always welcoming when I vist and my Auntie always seems happy and well looked after. She has only been there for a short while and settled in nicely

Reply from Tanya Markides, New Resident Manager at Cornford House

I am so pleased your Auntie has settled and is happy with us. Thank you for your kind words.

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Review of
Cornford House
from Sue W (Sister of Resident) published on 15 July 2025

Submitted via Website • Report

Overall Experience

My sister was transferred to Cornford House a few weeks ago. The care she has received has been excellent since her admission. All the care staff are very kind and friendly to our sister and our family.The food is very good and varied, and she has put on much needed weight! I would definitely recommend

Cornford House.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you so much for this review. It is always rewarding to receive positive feedback, I will share this with the team.

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Review of
Cornford House
from Sharon W (Daughter of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

Lovely friendly staff , attentive and caring, feel happy to leave her with the carers , Lots of activity's going on daily , nice garden too sit in , very safe environment would definitely recommend cornford house to others.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you so much for your lovely review. We aim to offer a safe and fun environment for our residents and peace of mind for their families. I will share your comments with the team.

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Review of
Cornford House
from Sharon T (Daughter of Resident) published on 30 June 2025

Submitted via Website • Report

Overall Experience

My mum is currently receiving end of life care at Cornford House, the staff are wonderful, caring and kind, both to my mum and to the family. She can sometimes be challenging because of her confusion but she is getting the best of care. The regular online updates are a real comfort as we know how she

is all through the day and night, and they phone me when they want to give me special updates. They are making a very sad time as easy as it can possibly be that's why they have my 5 stars and grateful thanks for their kindness and professionalism.

Reply from Tanya Markides, New Resident Manager at Cornford House

What an amazing review and such kind words. If there was a way to describe what we aim to achieve with end of life care, this is it. Thank you again for taking the time to write this review.

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Review of
Hazeldene House
from Nicky D (Daughter of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

Hazeldene House care home looked after my Dad for a few weeks after he came out of hospital until he passed away. The staff are so caring and go above and beyond to look after all residents. I cannot recommend them enough- we are truly grateful for all they have done for our family xx

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for the lovely review. We are so pleased to hear that you were impressed with our staff and that we could provide the care he needed during those weeks.

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Review of
Hazeldene House
from Fiona C (Daughter of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

Sadly my dad was only a resident at Hazeldene for a month as his dementia was very advanced when he was admitted. I don't live nearby but visited him every day for the last week of his life. I had no previous experience of care homes and a pre conceived idea that they would not be very 'caring'. Well

- I couldn't have been more wrong. The care, love and compassion that is shown to every resident and visiting family members by each and every member of staff at Hazeldene is truly exemplary. We couldn't have wished for a better place for our dad to be cared for. The setting is beautiful and very peaceful and calming. The job that the carers have to do is, in my opinion, one of the hardest jobs you could imagine - we would like to express our heartfelt thanks to all the staff - you are all amazing people xxx

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you so much for your kind words. Our staff are the heart of our home, it means a lot to hear that their hard work has been recognised and has contributed to changing your perception of care homes. We all send our deepest condolences to you and your family at this time, we will miss Dads wonderful smile.

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Review of
Woodchurch House
from G B (Daughter of Resident) published on 6 June 2025

Submitted via Website • Report

Overall Experience

I would recommend Woodchurch House to anyone whose loved ones need 24 hour care.The care offered is exceptional and in the short time my mother was there she was well looked after by the staff who always showed great compassion and kindness to her and the family. We will always be forever grateful.

Reply from Jino Joseph, New Resident Manager at Woodchurch House

Thank you so much for your kind and heartfelt words. It means a great deal to all of us at Woodchurch House to know that your mother received the care, compassion, and support she deserved during her time with us.We are deeply grateful for your recommendation and truly touched by your appreciation. Supporting both our residents and their families with empathy and respect is at the heart of everything we do, and your message reinforces the importance of that commitment.Please know that your family will always be part of the Woodchurch House community.With warm regards,The Team at Woodchurch House

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Review of
Hawkhurst House PAU
from Peter B (Respite Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

This is an absolute amazing place, was put in here for philanthropy rehabilitation,from cleaners to doctors all staff are fantastic, philanthropists have got me walking again and nurses plus nursing assistants are second to none, doctors and all outside staff that come in amazing, 10 out of 10. I came

in a patient but leaving a friend.

Reply from Gail Watkins, Registered Manager at Hawkhurst House PAU

Thank you for your very kind and amazing review. I am so pleased the whole Team here were able to help you. I will share your review with them all.Best wishes for your future.Kind regards the PAU Team.

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Review of
Woodchurch House
from Ken M (Son of Resident) published on 20 May 2025

Submitted via Website • Report

Overall Experience

My father was at Woodchurch House for 18 months. He was very well cared for by all the staff and we were always made to feel a welcome part of the Woodchurch House community. The care staff were always happy to help. The new resident manager and the nurse also stood out as excellent support throughout

my father's time there. THANK YOU

Reply from Jino Joseph, New Resident Manager at Woodchurch House

Thank you so much for your kind words and thoughtful review. It was a privilege to care for Dad during his time with us at Woodchurch House. We're delighted to hear that you felt welcomed and supported by our team - creating a sense of community and family is something we truly value. Your recognition of our care and management team means a great deal to us. Thank you again for your trust during such an important time, and please accept our deepest condolences. We wish you and your family comfort and peace moving forward.Warm regards,The Woodchurch House Team

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Review of
Cornford House
from Tracy J (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

It was an upsetting time when we knew it was time for mum to have 24/7 care in a care home. The staff at Cornford House have been so reassuring and kind, it has made it so much easier. I know mum is in safe hand's. Her medical and emotional needs are being met. She is so well looked after. She is enjoying

the activities and the round the clock care. We are kept up to date via the care records online so I feel connected to mum even though she can't communicate so well anymore.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you so much for this lovely review. It is our pleasure caring for mum and also fantastic to know you are confident in the care and support she is receiving.

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Review of
Hazeldene House
from Suzette S (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Hazeldene House is amazing my dad was extremely poorly when he arrived not eating or drinking anything- now he has gained weight and is receiving first class care and nothing is too much trouble I cannot thank them enough, also the support I get as a relative is outstanding.

Thank you so much Hazeldene

House.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you, the improvement we have seen in your Dad is a real testament to our teams care and dedication. We are so pleased that we could make such a difference and that he has settled in so well. We are always here to support you, we aim to alleviate the stress and worry that relatives so often feel prior to arrival.

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Review of
Hazeldene House
from Christine M (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Mum came to Hazeldene house for 6 weeks respite care after a bad fall where she suffered a broken shoulder. She needed 24 hour care, and we had to act quickly to find her somewhere, the resident manager was amazing at helping us get mum in quickly. Our hope was that she would eventually be able to return

to her own apartment. However, mum became settled so quickly at Hazeldene house it wouldn't have been any benefit moving her again. The staff seem genuinely fond of mum and her wellbeing.
My sister and I found it difficult leaving mum to begin with, but now we see her happy and content, she is treated so kindly and with dignity that we have no worries about the standard of care she receives.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

Thank you for the kind review, we are so glad we could help when you needed it and that you feel comforted by the standard of care. It's lovely to see that your Mum is happy here with us, and that she has bonded with our team.

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Review of
Hazeldene House
from Di N (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Mum went into Hazeldene House for 6 weeks respite care after having a fall at home and breaking her shoulder. Mum was unable to get the 24 hour care she needed where she lived and we were told that we would have to find somewhere for her within 24 hours. Hazeldene House came up trumps and mum moved

there the following day. The staff were amazing and they made mum and my sister and I very welcome. They have been very supportive in all of mum's care and mum now is getting over her broken shoulder. We have made the decision to keep mum there permanently now as we know she is safe and well cared for. Hazeldene House is like a family.

Reply from Katie Wickison, New Resident Manager at Hazeldene House

We appreciate your positive feedback, thank you. We are so pleased that we were able to act quickly, and be there to support your Mum just when you needed it. It's great to see that Mum is on the mend and that you've all become a part of the Hazeldene family.

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Review of
Cornford House
from Jo W (Daughter-in-law of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Very helpful and friendly.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you so much for this five star review and kind words, very much appreciated.

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Review of
Cornford House
from Clare I (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

My family and I would like to send our thanks to the whole team at Cornford House for the outstanding care you have given to our Mum over the past year and a half, in particular, when Mum's health and care needs are changing so rapidly on any given day. Your exceptional and dedicated team of carers,

in particular 4 members of staff who have been so good supporting and understanding mum needs. You have gone way beyond the call of duty to meet Mum's care needs, respecting the way she likes things done and supporting her to retain her independence in as many ways as she can, whilst skillfully navigating all the tasks needed in such a kind, caring and loving way. You have all been so responsive to requests for additional care. As a family we can wholeheartedly say that Cornford House has been an invaluable asset for Mum Your understanding, and dedication have made a real difference in Mums life, and I highly recommend to anyone seeking Care for their families at Cornford House.

Reply from Tanya Markides, New Resident Manager at Cornford House

Thank you so much for your positive review. The well-being of our residents is our priority. We have a dedicated team and this recognition for their efforts will be very happily received. I will be sure to pass on your lovely words.

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Review of
Woodchurch House
from Lynn P (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Improvements have been made at Woodchurch over the last couple of months. I think the challenge now is to maintain current staffs and continue to train them in caring for the residents.
Small changes in the corridors with lovely pictures, a more welcoming communal area on the first floor, along with

changes to the dining set up have all made such a difference.

Reply from Sarah Potts, Manager at Woodchurch House

Thank you for your thoughtful review and for recognising the improvements we've made at Woodchurch House. We truly appreciate your feedback and are delighted to hear that the changes in our communal areas and dining setup have had a positive impact. We acknowledge the importance of maintaining a well-trained and dedicated team, and we are continuously working on staff development to ensure the highest quality of care for our residents. Your comments are invaluable in helping us improve further. Please do not hesitate to reach out if you have any additional feedback or suggestions. We are always here to listen and support our residents and their families.Kind Regards.

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Review of
Woodchurch House
from Suzanne C (Wife of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

A few weeks ago, my husband moved into the Dementia unit at Woodchurch House. Initially he was very unsettled but with constant support, encouragement, and compassion from all members of staff he is now less anxious and seems happier. I have 24/7 access to his care records and if necessary, am contacted

or can discuss problems with staff members when I visit. The management, carers and support staff are very professional, treat everyone with dignity and respect and always have a smile! With large rooms, freshly cooked food, a variety of daily activities to stimulate and engage the residents it is a great environment. Placing a loved into permanent residential care is a very tough decision but I am so pleased he is now part of the Woodchurch House family. It is a caring, welcoming, and very friendly home. I thoroughly recommend it.

Reply from Sarah Potts, Registered Manager at Woodchurch House

Thank you so much for your kind and heartfelt review. It truly means the world to us that your husband has settled in well at Woodchurch House becoming part of our family and that you feel supported and reassured by our team. Providing compassionate, dignified, and person-centred care is at the heart of everything we do, and we're so pleased to hear that this has made a difference for both of you. Kind Regards

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Care Homes Owned by Hartford Care Group Ltd in Kent

Hartford Care Group Ltd Locations in Kent (7)

Hartford Care Group Ltd Reviews in Kent (245)

Cornford House

Cornford House

Cornford House

Cornford House

Cornford House

Cornford House

Cornford House

Hazeldene House

Hazeldene House

Woodchurch House

Hawkhurst House PAU

Woodchurch House

Cornford House

Hazeldene House

Hazeldene House

Hazeldene House

Cornford House

Cornford House

Woodchurch House

Woodchurch House

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