Care Homes Owned by Hartford Care Group Ltd in Kent

Absolutely appalling standard of care, not convinced the staff even know the NMC code let alone practice it. Literally the fault is with the poor care that resulted in a broken hip. Disgusting when my mum appeared to be on the mend. There were multiple issues which still probably occur every day to other patients. CQC this place and get it improved.

WELL DONE ALL OF YOU!!

ROGER R

From day one we have found the service excellent, helpful staff, lovely surroundings and it all combined to make the transition seamless for all of the family and more importantly for the person at the centre of the move

Absolutely the most disgusting care in PAU Unit I have ever witnessed in my life. Negligence, abuse, most of staff very limited english speaking skills. Mums comode bowl covered in someone elses excrement was used to give her morning wash! No one knew how to put boot on correctly after her fracture to fibula. Always excrement left in poorly cleaned comode pot. Very old comode with no armrests and no brakes brought first time then dirty old comode 2nd time. Mum would ring bell for help onto comode and no one would come 25 minutes on one occasion.

On website says physio. Absolutely no physio given. OT after mum fell and broke her hip made her sit on edge of bed and try and stand. 16 hours in agony before ambulance came. Should have been medical emergency no staff should have got her back in bed. Made her do telephone consultation with 111 twice. She is 90 there is so much more. The food is diabolical, no vegetables hardly ever and very sweet sticky puddings. Absolutely the worst place.

We made friends and we will miss each and every one at Hawkhurst House. The best place we have ever been.

Our first experience of adult residential care was disappointing. Our relative had complex needs after a lupus-related ischaemic stroke and left-sided paralysis, yet she was left waiting after using her call bell and did not always receive timely help, empathy or reassurance.

There were recurring Wi-Fi failures, slow responses, missing laundry, and promised physiotherapy that quickly stopped. Due to staff shortages, relatives often stayed to provide practical and emotional support. We were then shocked by management's comments about our presence and overnight stays, despite several relatives living far from Folkestone.

Most concerning was the discharge planning. Medication, GP communication and dosette boxes were not arranged despite advance notice. This contributed to unclear instructions, an incorrect Warfarin dose on the first night at home and an emergency hospital visit. Overall, the care, communication, cultural awareness and discharge preparation fell far below expectations.

I have been here 4 weeks all staff very nice we have regular activites ,ie football and singing,the staff work hard to make sure we are comfortable, nothing is too much trouble, although a care home it more like family, also we are encouraged to let our friendship grow anybody who follows the facebook page will know me as the lady in the video.

I will miss my visits to see my Dad & the staff there.

My siblings and I although generally happy with the care my mother is receiving feel that there are areas that can be improved. I can only speak for my own findings as we visit at different times. Also, I can only go by what my mother tells me but my main cause of concern for her is that she spends too much time in her room alone and this is the very reason we decided that living in care may be the best option for her.

This was a lovely home with lovely staff but they have all left. Standards have dropped with cleaning and safeguarding issues. When I highlighted 2 problems, one of which was meds left in her room, the manager just shrugged her shoulders.The staff are not as caring as we previously experienced when she first went in there. There is no hand gel in the dispensers despite price hikes which were not advised to us. Considering moving my relative to be honest as not getting the service we originally received and we pay a lot of money for her to be cared for and kept safe.

My Mum was here from March to the beginning of July after breaking her ankle and had received a first class service from start to finish, they helped me find my way and her care and support was superb and the staff and management are so helpful, they've even helped with the transition to getting her home with the help she needs whilst at home! Lovely people, beautiful place and I couldn't recommend too highly! Although my Mum is a wonderful person she has some difficulties which can be hard to manage but everyone here made it look very easy!

I am able to discuss any issues with management who listen with empathy and provide support to tackle any problems.

In my opinion. Hawkhurst House rivals many five star hotels and I am elated that my dad is a resident here. Not only is his care second to none, but as a result it has also been life changing for my mum as she knows he is safe and well cared for and this has enabled her to enjoy her own life again. I couldn't be happier!

To choose a care home for my husband of 55 years was a very difficult task, I looked at many which I felt not suitable, until I found Hawkhurst House. This beautiful purpose built place has thought of every thing, wonderful secure gardens, clever designed corridors for those that like to wander, spacious rooms with ensuite, delicious home cooked food but most importantly the kindness and care given from all the staff not just to my husband but to me too. I thank the entire team for giving me comfort and peace of mind, knowing my husband is being so well cared for in every way.

Dad has settled well here, staff have been amazing helping him to adjust. Communication is excellent with managers, staff and nurses. We know dad is safe, supported and in an environment committed to making the days a little easier.

Hawkinge House is a credit to the management team and all the devoted staff there.

I came in with a broken ankle because I live a bungalow with 10 steps to the front door. In total, I spent 6 Nov 2025 and was discharged 6 Feb 2026. I have a lot of respected to your staff and wish them a happy summer. Kind regards to all kitchen staff, the food was great.

I want to send my sincere thanks for the outstanding care provided by the team in Short Term Care 2nd Floor North for looking after my Auntie Rosalind so very well. From start to finish the care, support, food, cleanliness, activities and kindness that my auntie received have been just excellent. Nothing has been too much trouble for anyone and any challenges that happened along the way were resolved swiftly and carefully. Both I and my auntie have been genuinely impressed with the experience you provide residents as Hawkinge House, and we are both very grateful for everything you have done. Everyone works so hard and is so very kind. Thank you for everything.

My dads been in Hawkinge house a few months, the care is first class, the staff are such friendly caring people looking after the patients and making visitors very welcome to join in what Evers going on, the office staff are always available to chat to and always there to help with everything big or small. I cannot fault Hawkinge house

Hawkinge House is a wonderful care home with a dedicated team who genuinely care about their residents and families. I would 100% recommend