Care Home Owned by Hartford Care Group Ltd in Oxfordshire

before, during and after the period of respite could not have been better. Staff were always available to answer questions in a friendly and helpful way. The standard of Auntie Stella's room, the quality of the food and choices available were all very good. The home always seemed very calm and relaxed and well organised, and the staff went out of their way to make everyone feel welcome and valued. The staff clearly love their work, love the home and want to do their very best for everyone. The home feels like a haven of safety and security for evryone who lives and works there. As the PoA of my aunt, I felt that I could not have entrusted her to a better care home. Outstanding.

entertainers are different and good
The feedback from staff is very assuring
A Doctor comes in every week. she is better than Mums GP.
The District Nurse, system works well. The foot doctor and the hair dresser are regular
The laundry is a known problem, not the cleaning but the return of clothing to the right person. I have no answer to this other than the families help out a bit.
The Georgian Town House, and its extension works well. The walled and railed garden is secure and safe. The building had a problem around the front door from above, with water ingress, post a cloud burst. It has been fixed after they were let down by "preferred contractors' timewise, local maintenance people may do things quicker and as well

wished for better care.

isn't much interaction we can do in her confition, so feeding her makes us feel a little helpful and connected. I have personally recommended Newland house to many of my friends as its the kind of place (if I ever needed great care) I would like to end up in.

of Newland proved correct - a warm happy and caring home and we could not have found a better place. Thank you.

excellent being prepared on site.

arranged for the residents and visitors. It was lovely to be with Mum. Nothing was too much trouble for the excellent staff on duty. They are all lovely, such a good team.

are never too busy to stop and chat about any concerns. Dad is happy, safe and well cared for. Cannot thank everyone enough. So thank you!

mum. They have lots of family/friends events throughout the year which are enjoyed by the residents enjoying themselves. It's so reassuring to know my mum is getting the proper care she needs.

indwelling urinary catheter and is faecally incontinent. I can not speak too highly of the high quality, loving and patient care shown to her by all staff members in fulfilling her needs, both physically and mentally. There is a warm and friendly ambience at the home and as much freedom as possible is given to residents to live their lives as they wish, for their visitors, to see them without restriction and always receiving a warm welcome from the staff.

for a loved one to end their final years. I was a registered general nurse and witnessed the highest quality of care possible.

Newland House, keeping in contact with me to make sure we all knew what was going on, and then making subsequent adjustments to meet her needs (that hospital bed will make things so much more comfortable for her).

food they receive is just amazing and creative and very tasty. They have regular activities and visits, and people coming in to sing to them. The residents love to dance with the help from the staff. It's so lovely, I'm tempted to move in myself.

feel welcome and one staff member said "we are your second family now". The chef makes the most delicious meals and we all feel incredibly lucky! Thank you everyone.

introducing themselves. I feel that Newland House has a heart and really cares about the health and welfare of its residents. This was perfectly summed up when I was told 'to regard Newland House as your second family'!