Hartford Care Group Ltd in Isle of Wight | 4 Care Homes

Review of
Highfield Nursing Home
from M S (Regular Volunteer) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Highfields a very happy place to be al, the staff do their very best to keep the residents as healthy and happy as possible considering why they are there. It doesn't matter how long they are there for i.e 6 weeks or in many cases many years,
Their mental state is also very well looked after with

many activities, games, colouring, a lot of music which they can sing along with. Patients are brought along even if they cannot participate.

Reply from Kim Haines, Regional Operations Manager at Highfield Nursing HomeThank you so much for your kind review.
We're really pleased to hear that you feel Highfield is a happy place to be. Our team always aims to provide the best possible care and support, and it's lovely to know that this has been reflected in your experience.
We're especially glad that the activities, music and inclusive approach have helped support residents' wellbeing, as this is something we feel is very important.
Thank you again for taking the time to share your feedback, it truly means a lot to the whole team.

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Review of
The Elms Care Home
from Courtney H (Relative of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

I cannot fault this care home, they are all working super hard and showing great dedication to the patients.
The duty manager always got a big smile and willing to help everyone. Fantastic caring staff. They are always there for the patients. The care home does lots of activities for them all to get

involved with. Thank you for showing so much care and support to our family.
We cannot thank you all at the elms enough.

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Review of
Springfield Nursing Home
from Yvonne W (Respite Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

Very friendly helpful staff (everyone) I soon fitted in.

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Review of
The Elms Care Home
from C J (Respite Resident) published on 23 December 2025 Submitted via Website • Report

Overall Experience

I have had such a great experience at The Elms in Bembridge. I came for respite care and I cannot recommend this place highly enough. The staff are amazing. They are friendly, welcoming, helpful, kind and just wonderful human beings! Nothing is too much trouble for them and I cannot sing their praises

highly enough.
The accomodation is comfortable, warm and has everything you need; a real home from home. The little touches, such as a welcome pack of toiletries, was so thoughtful. I came straight from hospital and I was provided with certain items that I had truly missed, such as a hand held mirror and a comb. It was magical and made me feel human again.
I joined in with some of the daily activities which were fun and helped to pass the time. The food was delicious and plentiful and there was always a cuppa on hand!
I am so glad that I was sent to The Elms. As I said before, it's a real home away from home.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Elms Care HomeThank you for taking the time to write this review. It is heartwarming to hear how positive your stay at The Elms was. We really are pleased to know how happy you were with the care and support you received and that the team made you feel so welcome and at home. We will pass on these very kind words to everyone at The Elms.

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Review of
The Elms Care Home
from Maddy G (Sister of Resident) published on 19 December 2025 Submitted via Website • Report

Overall Experience

My Sister has broken her leg & required respite care for a period of time. From the moment she arrived the staff have all been so lovely & kind & made us laugh ! Nothing has been too much trouble, especially a male member of staff JJ who sourced a wheelchair & blew the tyre up for her, nothing seemed

to be too much trouble, but peace of mind for her sisters knowing she is in good hands with smiling kind staff every one of you, from the lovely activities lady to the gorgeous little black cat asleep at reception. My sister said the food is also excellent.

Reply from Gill McLean, Deputy Manager at The Elms Care HomeThank you so much for your lovely review. We're delighted to hear that your sister felt welcomed and well cared for during her respite stay. It's wonderful to know that our team helped bring some comfort, kindness, and even a few laughs during what must have been a difficult time for her.
We'll be sure to pass on your special thanks to JJ for his extra support, and we're glad the rest of the team-from our activities staff to our resident cat-helped create a positive experience. Hearing that the food was enjoyed too is the icing on the cake!
It means a great deal to us to know that you and your family felt peace of mind while your sister was with us. We wish her a smooth recovery, and please don't hesitate to reach out if we can support you again in the future.
Warm regards,
The Team

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Review of
Springfield Nursing Home
from Leland W (Respite Resident) published on 8 December 2025 Submitted via Postal Card • Report

Overall Experience

Excellent sevice except they were a little time answering a call otherwise everything was satisfactory and enjoyed my six weeks stay

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing HomeThank you for taking the time to write this review, your kind words will be passed to the team at Springfield.

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Review of
Springfield Nursing Home
from D W (Sister-in-law of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

This relates to one specific experience amongst several.
Following hospital appointment for dental extractions, the family received no follow up on how things had progressed. I called in to find out, to be told the carer had accompanied the resident had been told specifically not to contact the family,

all of whom have POA.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing HomeThank you for taking the time to share feedback with us. We are sorry to hear that there are concerns around the care of your loved one.
Regarding the specific event in this review, the carer did in fact make a phone call to the family following the appointment to update on what had happened and to discuss onward care. We are unsure of why there is a belief that the carer had been advised not to contact the family and we would appreciate the opportunity to discuss this further in order to investigate and establish what has happened.
Thank you for raising your concerns and we are committed to ensuring positive communication and support to your family and your loved one.

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Review of
Springfield Nursing Home
from S M (Wife of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

Lack of staff causing standards to go down and poor management relations with staff and relatives.
Dangerous chair provided for resident.
This is one incident and happy to discuss further.

Advice from the care nurse ignored management. Desk very good at weekends. Helpful and efficient.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing HomeThank you for taking the time to share your feedback. We are sorry to hear about your concerns and appreciate you bringing them to our attention. We take all feedback seriously and are committed to ensuring that residents receive safe, compassionate, and well-coordinated care.
We understand there were concerns regarding communication and equipment, and we would welcome the opportunity to discuss these with you directly so that we can clarify the circumstances and identify any areas where improvements may be needed. It is important to us that you feel heard and fully involved in your relatives care.
We have now arranged a face to face meeting to discuss your concerns. Following our meeting, we will provide written confirmation of the steps to be taken.
Thank you again for raising your concerns and for your ongoing involvement in your loved ones wellbeing.

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Review of
Springfield Nursing Home
from B C (Respite Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Although I was only there for 9 nights, I am very grateful for all the help I was given to help me on my way to getting home today.
Many thanks.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing HomeThank you for taking the time to write this review. We are so pleased to hear how positive your stay at Springfield was and you were able to return to your home. We will pass on your kind words to the team at Springfield.

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Review of
Highfield Nursing Home
from A B (Friend of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

The staff & activity staff are always so helpful. Nothing is too much trouble. My friend enjoys living there and taking part in activities.
There is a wide variety of food that suits all needs and allergies, always available.

Reply from Hayley Jeneson, Home Manager at Highfield Nursing HomeThank you for your lovely review. I am so pleased to hear activities are valuable and that we cater for various diets. I will pass on your kind words to the staff and look forward to seeing you again at our events. Kind regards Hayley General Manager

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Review of
Highfield Nursing Home
from Reece T (Grandson of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with the hospitality and care my nan receives.

Reply from Hayley Jeneson, Home Manager at Highfield Nursing HomeThank you so much for taking the time to review Highfield. I am so pleased to hear you are happy with the care your Nan receives. Many thanks again Hayley
General Manager

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Review of
Highfield Nursing Home
from Julie T (Daughter-in-law of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Lovely home with lovely staff. Look after my mother in law well and make sure she's always happy and well.

Reply from Hayley Jeneson, Home Manager at Highfield Nursing HomeThank you so much for taking the time to review Highfield. I am so pleased to hear you are happy with the care your mother in-law receives, I will pass this on to the staff. Many Thanks
Hayley General Manager

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Review of
Highfield Nursing Home
from P M (Friend of Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

Very nice potential of buildings. Staff are all excellent, activities are more than very good, and residents are very happy in their surroundings, as are the volunteers.
This is without a doubt the best residential home I have ever visited & big thank you to all the staff.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing HomeThank you for taking the time to write this review. It is great to hear how happy you are with the care and support provided by the team at Highfield and much you enjoy the activities provided. We will pass on your kind words to the team at Highfield.

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Review of
Highfield Nursing Home
from P R (Friend of Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

The whole place is perfect, just wondering if I can book my place? The staff are very attentive, making sure they have what they want and are supposed to have. Always clean, warm and tidy. Food is one of the best I have seen. Dinners are great, as are the other meals. There is always a nice atmosphere

welcoming, and pleasant. Always something to do for the residents, which I help with,

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing HomeThank you for taking the time to write this review. It is wonderful to hear how happy you are with the care and support provided at Highfield. All meals are cooked daily by our amazing chefs and its great to know how appreciated they are . We will pass on your kind words to the team at Highfield.

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Review of
Springfield Nursing Home
from A N (Respite Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

An invaluable experience to enable me to become mobile again and back to full independence hopefully.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing HomeThank you for taking the time to write this review. It is wonderful to hear your stay at Springfield was a positive one and your mobility has improved greatly. We will you all the best for the future. Your kind words will be passed on to the team at Springfield.

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Review of
Inver House
from V H (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

The activities coordinators at Inver House are amazing. They create a huge range of activities for the residents covering a wide range of tastes. They go above and beyond to include everyone that wants to be involved. They work really hard physically and invest time emotionally with both the residents

and their families making sure that everyone feels valued. They are very much appreciated by all.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Inver HouseThank you for taking the time to write this review. We are so pleased to hear how happy you are with the activities programme on offer at Inver House. The wellbeing of the residents is of the utmost importance across all of Hartford Care and to know that through this the residents are feeling valued and stimulated is amazing. We will pass on your kind words to the team at Inver House.

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Review of
Springfield Nursing Home
from B W (Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Overall I am pleased with the care I received. Everybody was very helpful, including tea at 4 in the morning when I couldn't sleep. I understand that caring for so many patients is difficult most of whom somewhat elderly. Possibly a little more fresh fruit for breakfast or an alternative to the heavier

puddings. I did find the soup was delicious with the sandwiches for tea. Thank you all for looking after me, and all the physio staff who helped me walk again. All in all a good experience and I wouldn't hesitate recommending you to anyone.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing HomeThank you for taking the time to write this review. We are so pleased to hear that your stay at Springfield was a positive one and the team were attentive to your needs no matter the time of day or night. We are happy to hear that you enjoyed the homecooked meals prepared by the chef and we will take on board your comments regarding breakfast. Once again, thank you for your kind words which will be passed on to the team at Springfield.

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Review of
Springfield Nursing Home
from A S (Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

Very satisfied with the level of service and friendliness and helpfulness of the staff. They were all very responsive of my needs and nothing was too much trouble. Thank you all very much.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing HomeThank you for taking the time to write this review. We are very pleased to hear how happy you are with the care and support received at Springfield. We will pass on your kind words to the team at Springfield.

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Review of
Springfield Nursing Home
from Trevor P (Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

I have been in hospital a few times but never a nursing home only as a visitor to see my late brother and was not impressed, so when I broke my my hip and wrist and was told I was going to Springfield for rehab I didn't know what to expect! But this is home from home. I could not have been treated better

everything is perfect, care, food, treatment, the staff, cleanliness etc. The carers cannot do enough for you and go above and beyond their duties to help. As I said to one the other day if you gave me a sheet of blank paper to list my complaints I would return it back blank because there is nothing to complain about at all, thank you all everybody, keep up the good work. And I hope what I have written is proof of how sincere I am, I cannot thank you enough.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing HomeThank you for taking the time to write this review. It is heartwarming to know what a great experience you have had during your rehab at Springfield. It is great to hear how happy you are with the care and support you have received and how every aspect from the care, the fresh cooked meals to the team and the cleanliness of the home have exceeded your expectations. Thank you once again and we will pass on these lovely words to the team at Springfield.

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Review of
Springfield Nursing Home
from M B (Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

This is a very good and caring establishment. I have been treated with the upmost care and respect from both nursing and support staff. Everyone is friendly and kind. The food has been excellent, especially the soup and desserts. I would highly recommend this place.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing HomeThank you for taking the time to write this review. We are so pleased to hear that your time at Springfield was an enjoyable one and that you received the best possible with care and support. Our chefs will be happy to hear how you enjoyed the fresh cooked meals and we will pass on your kind words to them along with the rest of the team at Springfield.

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Care Homes Owned by Hartford Care Group Ltd in Isle of Wight

Hartford Care Group Ltd Locations in Isle of Wight (4)

Hartford Care Group Ltd Reviews in Isle of Wight (367)

Highfield Nursing Home

The Elms Care Home

Springfield Nursing Home

The Elms Care Home

The Elms Care Home

Springfield Nursing Home

Springfield Nursing Home

Springfield Nursing Home

Springfield Nursing Home

Highfield Nursing Home

Highfield Nursing Home

Highfield Nursing Home

Highfield Nursing Home

Highfield Nursing Home

Springfield Nursing Home

Inver House

Springfield Nursing Home

Springfield Nursing Home

Springfield Nursing Home

Springfield Nursing Home

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