Hartford Care Group Ltd in Isle of Wight | 4 Care Homes

Review of
Inver House
from L C (Daughter of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

Lovely nursing home, very clean and fantastically friendly carers, cannot fault them. They have all been so caring for my mum.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Inver House

Thank you for taking the time to write this review. We are happy that your mum is being so well cared for and supported at Inver House and that you are made to feel welcome by the team. We will pass on these kind words to the team at Inver House.

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Review of
Highfield Nursing Home
from Jane W (Sister of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

My sister says "excellent - Very highly recommend".
My sister is a new woman since she's been here. Her needs are being met beyond our expectations and we feel overwhelmed by it all. She is engaging in conversations and some activities. She says she's human now. Can't praise Highfield and all staff

enough.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is wonderful to hear how your sister is thriving and enjoying her time at Highfield. We are pleased to hear how the team are going above and beyond to ensure your sister needs are met and the care and support she recieves is 'excellent'. We will pass on these lovely words to the team at Highfield.

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Review of
Highfield Nursing Home
from Alex B (Friend of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

I'm so impressed with the care that all the Staff give to the Residents. The food is amazing and caters for each individual's needs. The Activities Team are truly superb at arranging so many varied things that the Residents and family and friends can also appreciate.
I'd move there myself and definitely

recommend it to people who are thinking of needing more assistance in their lives.

Reply from Kim Haines, Regional Operations Manager at Highfield Nursing Home

Thank you so much for your kind and thoughtful review. We're absolutely delighted to hear that you're impressed with the care our team provides - it truly means a lot to us. Our staff are dedicated to ensuring each resident feels supported, valued and at home, and it's wonderful to know that this shines through. We're also so pleased you enjoyed the food and recognised the efforts our kitchen team makes to cater to each individual's needs. And of course, we'll be sure to pass on your lovely comments to our Activities Team - they work incredibly hard to create a vibrant and inclusive programme for everyone to enjoy. Your words about recommending us - and even considering moving in yourself - are the highest compliment. Thank you once again for your support and for taking the time to share your experience. Warm regards, Team Highfield

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Review of
Springfield Nursing Home
from P B (Respite Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been looked after extremely well!! I have loved my stay here!! So much so that I didn't want to go! The care staff are excellent! They made me feel most welcome and at home here at Springfields. I will miss everyone here! I wish they could come home with me lol. The foods been very good too -

I loved the chicken & leek pie! I loved two staff members in particular they made me feel so important and another particular staff member made me laugh!
Thank you for everything. I didn't see much of the management here.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. It is wonderful to hear how much you enjoyed your stay at Springfield and how special and cared for the team made you feel. We are also glad you enjoyed the fresh home made meals made by our amazing chefs. Thank you for your kind words which will be passed on to the team at Springfield.

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Review of
Highfield Nursing Home
from Kerrie H (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My dad had dementia. He was in hospital with an infection and it became clear he wouldn't be able to return home. He didn't want to go into a care home so we described it to him as a posh hotel. From the very beginning everyone at Highfield welcomed not only dad but all of the family. He was only there

for a short time but they looked after us all and it was lovely to be able to visit at any time and bring the dog with us. Tea and cake was always plentiful and the various lounges meant we could get him out of his room. During a very difficult time for us as a family the team of staff helped make it so much easier. We could relax knowing he was in safe hands.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is heart warming to hear how welcome your dad and you as a family were made to feel at Highfield. Although your dad was only with us for a short time it is lovely to know that he enjoyed his time at Highfield and the team were supportive to you all and you could rest assured that your dad was cared for and safe. We will pass on your kind words to the team at Highfield.

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Review of
Highfield Nursing Home
from Ann A (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

My father came into the home a few weeks ago, and from the initial meeting we were all welcomed into this very loving home. The staff go our of their way to care for every residents needs and are very attentive, not just to the residents medical needs, but to their happiness. The entertainment ladies

are brilliant bringing lots of artists and entertainers to bring joy to the residents. They even took our dad to the theatre, and he had a very special time. Me and my family would like to thank all of Highfield Nursing Home a big thank you. Each and every one of you are second to none and you all deserve a massive applaud.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. We are so pleased to hear how warm you were all welcomed as a family to Highfield Nursing Home. It is great to know that every member of the team are attentive to the residents needs, well being and happiness and we are glad that your dad is enjoying the activities programme and trips out. Once again, thank you for taking the time to write this review and your kind words will be passed to the team at Highfield Nursing Home.

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Review of
Springfield Nursing Home
from G M (Respite Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

From the moment I was wheeled through the doors of Springfield, I was made to feel instantly at ease. Everybody was more than friednly and welcoming.
My room was clean and tidy and well, the equipment provided was of a high standard. Although cubist and floral fabrics don't complement each other...
All

Springfield people are simply wonderful, helpful, caring and go above and beyond to ensure clients are never without the required medication and comforts that are so essential to their stay and recovery.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. We are so pleased to hear how welcome you felt during your stay at Springfield. It is good to know how pleased how happy you were with your room and how well caring and supportive the team were. We will pass on these kind words to everyone at Springfield Nursing Home.

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Review of
Highfield Nursing Home
from Margaret S (Wife of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband had been in Highfield from April 2024 till December 2024. He had Lewy body dementia / Parkinson's and later cancer. I would like to thank the entire staff at Highfield who showed such care and kindness to both myself and my husband. Every single person has been truly amazing with what every

job they have done and it has been much appreciated. Being in Highfield was like belonging to a big family.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is lovely to hear how happy you are with your husbands time at Highfield and the kindness, and care shown to not only your husband but to yourself also. Your kind words will be passed on to the whole team at Highfield.

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Review of
Springfield Nursing Home
from E D (Respite Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Welcoming, staff always polite and helpful.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

We are pleased to hear that the team at Springfield are polite, welcoming and helpful. Thank you for taking the time to write this review and your kind words will be passed on to the team.

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Review of
Highfield Nursing Home
from Lorraine W (Daughter-in-law of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Clean and warm with friendly staff. Worryingly service user smelt of urine on more than one occasion. His wardrobe now looks like a warzone, clothes shoved everywhere all messed up. Number of residents have fallen recently and is still going down.
Promised trips out in minibus don't seem to have materialised.
Lack

of contact between home and relatives when things needed, service user was without socks for a period but we were not informed.
No sign of home manager for several weeks.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Since writing this review I believe a meeting has been held between yourselves and the new manager at Highfield where any concerns or questions you may have had have been discussed with a satisfactory outcome. Thank you for taking the time and please do not hesitate to contact the manager with any questions you may have in the future.

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Review of
The Elms Nursing Home
from Nikki W (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Mum has had quite a few stays in The Elms over the past few years. I have found the staff, including the carers, nurses, housekeeping, laundry, cook and receptionist to be caring and friendly to Mum and us as visiting family. In recent weeks the manager and deputy have been really supportive in helping

me navigate Adult Social Care and the NHS in trying to get the appropriate support in place for Mum.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Elms Nursing Home

Thank you for taking the time to write this review. It is great to know that your mum and yourselves feel supported and cared for during her stays at The Elms. Across Hartford Care we work on a one team approach so it is great to hear that this is being recognised. It is also good to know that at times when you yourself need support the senior team are there to help. We will pass on your kind words to the team at The Elms.

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Review of
Inver House
from Sam P (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My mum (who has early dementia) stayed at Inver House for a couple of months recently while my dad was recovering in hospital from a fall. All the staff were amazing they showed so much care towards my mum. It was a stressful time but I did not need to worry about how my mum was being looked after.

My mum loved joining in the activities and always got a huge welcome back after going to visit my dad. Inver house is also lovely and clean and will look even better soon with all the refurbishments. Thanks to the whole team.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Inver House

Thank you for taking the time to write this review. We are so glad to hear that your mum enjoyed her stay at Inver House and had fun joining in with all the daily activities on offer. It is heartwarming to know, that as a family, you could rest assured that your mum was being well cared for and supported. Once again thank you for writing this review, we will pass on your kind words to the team at Inver House.

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Review of
Inver House
from J B (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

First impressions are that Inver is like a luxury hotel! Very friendly, knowledgeable and supportive staff have welcomed me and offered my mum great care so far, despite her having challenging and complex needs. I can visit or call 24/7 and feel included in all aspects of deciding her care plan. Rooms

appear comfortable and well decorated and residents are encouraged to personalise their space. A large range of activities appear to be offered so whether an introvert or extrovert residents are encouraged to keep mentally stimulated and engaged. I have been kept well informed about mum's care and feel reassured that she is now in the best place to support her needs moving forward.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Inver House

Thank you for taking the time to write this review. It is great to know that your mum is being well cared for an receiving support that is centered to her needs. We are also happy to hear that you are made to feel welcome any time you wish to visit your mum and that you are included in any decisions related to her care. Across Hartford Care we want our residents to fell as at home as possible and we feel that residents personalising their own space helps to achieve this. Once again, thank you for your kind words which will be passed on to the whole team at Inver House.

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Review of
Springfield Nursing Home
from M G (Wife of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at the nursing home since August 2023. He feels safe and well looked after. The staff understand his needs and they create a caring, friendly relationship with him. We are always welcomed when visiting and feel supported. My husband would very much like to stay as a resident

as long as possible.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. It is great to know that your husband feels safe and well cared for at Springfield and he is happy there. It is also wonderful to know that you are always greeted warmly and made to feel welcome when visiting. We will pass on your kind words to the team at Springfield.

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Review of
Springfield Nursing Home
from Peter L (Son of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

So far so good. Ticked all the boxes.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. Your kind words will be passed on to the team at Springfield.

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Review of
The Elms Nursing Home
from K F (Niece of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

Really pleased with the overall care and warmth you receive when visiting, we can clearly see how well our uncle is being looked after.
Be great to have volunteers dropping in for a chat, when family are unable to visit.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Elms Nursing Home

Thank you for taking the time to write this review. It is good to know how happy you are with the care and support your uncle is receiving at The Elms and that there is always a warm welcome. Your kind words will be passed on to the team at The Elms.

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Review of
Springfield Nursing Home
from N J (Son of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

I am delighted with the care my Mother is receiving at Springfield. The staff are excellent and the programme of events and activities is comprehensive. The new accommodation is of an excellent standard.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. It is great to hear how happy you are with the care and support your mother is receiving at Springfield and she is enjoying the activities programme provided. We will pass on your kind words to the team at Springfield.

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Review of
Springfield Nursing Home
from D C (Respite Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

During November I spent just over 2 weeks at Springfield, after breaking my left hip in a fall and spending 10 days in hospital.
My room at Springfield was comfortable and practical with good ensuite.
The care was always kind, and helpful, and nothing too much trouble.
The food was very enjoyable,

and very attractively served at a nice dining table.
I was benefitting from a rehab scheme bed (NHS) and was constantly aided by the physio team. From being in such pain, discomfort, and immobility on arrival, think I improved a little every day. I will always be most grateful.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write these kind words. It is wonderful to hear that the time you spent at Springfield was enjoyable and the staff was helpful and kind. It is also lovely to hear how you enjoyed the homecooked meals prepared and served by our chefs. We are glad you are feeling a bit better with the help of the physio team. We will pass on your kind words to all at Springfield.

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Review of
Springfield Nursing Home
from L S (Daughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

My Mum has spent a month at Springfield following a broken hip operation. Mum has received the very best of care and when we leave her to go home at tea time I know that she will be well looked after. Five staff members in particular have shown nothing but care and consideration. Nothing has been any

trouble.
Mum has had physio with two ladies and I would just like to mention the two activity coordinators. They treat you like family. Although Mum didn't attend I thoroughly enjoyed helping to paint the gingerbread men. Thank you.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write these kind words. It is lovely to hear how well cared for and supported your mother was at Springfield and that, as a family, you could leave knowing that she was well looked after. It is also great to know that, although your mother didn't join you you had a great time joining in the activities. Once again, thank you for these kind words which will be passed on to the team at Springfield.

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Review of
Inver House
from Faith S (Wife of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

Mu husband has been staying at Inver House since October - he had a couple of weeks in hospital at the end of October. The staff have been wonderful and very welcoming. The care my husband receives is excellent.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Inver House

Thank you for taking the time to write this review. It is wonderful to hear how welcoming the team are at Inver House and how happy your are with the care and support he receives. We will pass on your kind words to the team at Inver House.

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Care Homes Owned by Hartford Care Group Ltd in Isle of Wight

Hartford Care Group Ltd Locations in Isle of Wight (4)

Hartford Care Group Ltd Reviews in Isle of Wight (338)

Inver House

Highfield Nursing Home

Highfield Nursing Home

Springfield Nursing Home

Highfield Nursing Home

Highfield Nursing Home

Springfield Nursing Home

Highfield Nursing Home

Springfield Nursing Home

Highfield Nursing Home

The Elms Nursing Home

Inver House

Inver House

Springfield Nursing Home

Springfield Nursing Home

The Elms Nursing Home

Springfield Nursing Home

Springfield Nursing Home

Springfield Nursing Home

Inver House

Awards / Recognitions (9)

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