Hartford Care Group Ltd in Isle of Wight | 4 Care Homes

Review of
Springfield Nursing Home
from M B (Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

This is a very good and caring establishment. I have been treated with the upmost care and respect from both nursing and support staff. Everyone is friendly and kind. The food has been excellent, especially the soup and desserts. I would highly recommend this place.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. We are so pleased to hear that your time at Springfield was an enjoyable one and that you received the best possible with care and support. Our chefs will be happy to hear how you enjoyed the fresh cooked meals and we will pass on your kind words to them along with the rest of the team at Springfield.

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Review of
Highfield Nursing Home
from Rita L (Daughter of Resident) published on 7 August 2025

Submitted via Website • Report

Overall Experience

Mum came to Highfield when I could no longer cope with her condition. The staff are truly exceptional at the home, nothing was too much trouble. The management staff on Mum's admittance were so kind during such a stressful time for us. Mum received excellent care from all the staff with such patience.

I shall forever be indebted to the home for making it a positive experience

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is heartwarming to know that during what can be a very stressful time was made so much easier for you by the team at Highfield and you can rest assured that your mum is receiving the best care and support. We will pass on your kind words to the team at Highfield.

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Review of
The Elms Care Home
from Linda R (Resident) published on 29 July 2025

Submitted via Website • Report

Overall Experience

I am currently residing at the Elms rehabilitation centre, the staff here have gone above and beyond anything I could have expected and to say I would be at a loss in not having the help and support that they have given me is putting it lightly. Should you have any other concerns, please don't hesitate

to contact me!

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Elms Care Home

Thank you for taking the time to write this review. It is wonderful to know how happy you are with the care and support you receive at The Elms and that the support is exceeding expectations. Thank you once again and we will pass on your kind words to the team at The Elms.

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Review of
Springfield Nursing Home
from Desiree M (Daughter of Resident) published on 28 July 2025

Submitted via Website • Report

Overall Experience

My mum has unfortunately passed, but in the short time (12 months) she was in your care she was treated with kindness and dignity. She enjoyed all activities until she became to frail to attend. All staff were fabulous and went over and above catering for her needs and always welcoming and helpful to

family and friends visiting.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. Please accept our condolences on the loss of your mum. It is heart warming to know how much she enjoyed her time at Springfield including the amazing activities programme on offer. We are also pleased to hear how you could rest assured knowing that she was receiving the best care and support. We will pass on your kind words to the team at Springfield.

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Review of
Highfield Nursing Home
from Alex B (Friend of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience

I have to say that in the really hot weather we've had recently, all the Staff and Activity Staff have been truly amazing. The Manager is also a very special person who treats everyone equally and with respect. All of the above mean Highfield Nursing Home in Ryde is a wonderful facility. It really

must be incredibly difficult in extreme heat for Residents and Staff, so well done all Helpers from Staff and Volunteers.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you very much for taking the time to write this review. We are so pleased to hear how happy you are with the team at Highfield. The care and wellbeing of all the residents are of the utmost importance to us and we are pleased to see that this doesn't go unnoticed. Your kind words will be passed on to the team at Highfield.

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Review of
The Elms Care Home
from S F (Daughter of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

I have been SO impressed with all the staff at The Elms - they have definitely gone above and beyond to help with the emergency respite care of initially my Mum, who had broken her leg and arm and was non weight bearing, and then also my Dad who was managing back at home when he had a medical emergency

himself and needed some respite before hopefully returning home with family care! All the staff have been involved in helping to manage this sudden situation even at the weekend, and have been fantastic with communicating with me as I am on the mainland currently, and also getting messages to and from my parents! (Thank you to two members of staff especially!!) The personal care from the team has been brilliant and the chef team have made sure they get what they need and like to eat. The activities team have made sure they are included too. The office and management are professional, knowledgeable and helpful - I literally can't speak highly enough about the Elms and definitely recommend it

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Elms Care Home

Thank you for taking the time to write this review. We are overwhelmed with your kind words. We are delighted to hear How happy you are with the care and support your mum and dad received from the team at The Elms. wea e glad that your mum and dad are enjoying the food and activities programme on off offer and, that as a family, you can rest assured that they are being well looked after. Once again, thank you for your lovely words which will be passed on to the team at The Elms.

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Review of
Springfield Nursing Home
from David B (Respite Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

There cannot be anywhere better to recover from injuries. Great staff and excellent facilities.

Reply from Ki Haines, Regional Operations Manager at Springfield Nursing Home

Dear David,Thank you very much for your kind review and for taking the time to share your experience with us. We are delighted to hear that you found our staff, care, and facilities to be of such a high standard, and that you felt well-supported during your recovery.Your positive comments about the overall experience, cleanliness, and the dignity with which you were treated are especially appreciated. We also note your feedback regarding facilities, activities, rooms, food & drink, and management, and we will certainly take this into consideration as we continue striving for excellence.It was our pleasure to support you during your stay, and we wish you all the very best for the future.

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Review of
Highfield Nursing Home
from Sarah T (Daughter of Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

Mum was at Highfield for such a short time. She had been discharged from hospital to Highfield where it was more than apparent that mum was actually palliative. The care she received was excellent. Every member of staff treated mum and her family with kindness, compassion and love. We are forever grateful

that staff made mum's last weeks comfortable, peaceful and dignified.

Reply from Hayley Jeneson, Home Manager at Highfield Nursing Home

Thank you so much for your kind words, Mum made a big impact on us all at Highfield and will always be remembered. I am so glad we were able to support Mum and all of her lovely family in her final few weeks. Please continue to come in for coffee and cake. Best Wishes Home Manager and the team at Highfield

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Review of
The Elms Care Home
from Graham O (Respite Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

I didn't know what to expect in the Elms after a time in hospital. The staff were very welcoming and couldn't have been more helpful. I made a point of talking to the residents even the ones who had dementia. A lot of carers/helpers came into the home on a regular basis and I was able to talk to them

about their role. In essence, it was a very good experience.

Reply from Jenni Laffoley, Marketing Manager at The Elms Care Home

Thank you for sharing your experience. We're so pleased to hear that you felt welcomed and supported during your time at The Elms. It's lovely that you took the time to connect with other residents and our care team. We're glad it was a positive experience for you, our doors are always open, and we'd love to welcome you back for a cuppa and a chat.

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Review of
Springfield Nursing Home
from Julie R (Daughter of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

Overall a good experience. Very professional. Great help from management. For my mum's dementia probably not the right place at that time. But she enjoyed all the food and friendliness of the staff. She has many demons which were still present at the care home. She also had to move rooms from upstairs

to downstairs which didn't help. She has gone home now from respite. Would highly recommend.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you very much for taking the time to write these kind words which will be passed to the team at Springfield.

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Review of
The Elms Care Home
from Craig S (Son of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

Absolutely excellent care home the staff here have gone above and beyond looking after my mum and just this week was my mums big 80th and the staff helped me to surprise my mum ad take her out for the day absolutely faultless care from everyone there top top establishment and highly recommend

Reply from Gill McLean, Home Manager at The Elms Care Home

Thank you so much for your kind words and heartfelt feedback. We're absolutely delighted to hear that your mum had a memorable 80th birthday and that our team could be part of making it special. It's our privilege to care for such wonderful residents, and knowing that you feel supported and confident in the care your mum receives means the world to us. Well be sure to pass your lovely comments on to the whole team. Thank you again for your recommendationit truly means a lot!

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Review of
Highfield Nursing Home
from R B (Daughter of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

The experience that I have had since my mum has been looked after since April 2nd has been outstanding. My mum is a very vulnerable adult and I feel very comforted in the fact that she is safe, happy and well looked after. Keep up the excellent standards that have been instilled.

Reply from Hayley Jeneson, Home Manager at Highfield Nursing Home

Thank you so much for your review, We are so pleased to have been able to support your mum at Highfield. Please continue to visit us for coffee and a chat. Best Wishes Home Manager and the team at Highfield

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Review of
Inver House
from L C (Daughter of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

Lovely nursing home, very clean and fantastically friendly carers, cannot fault them. They have all been so caring for my mum.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Inver House

Thank you for taking the time to write this review. We are happy that your mum is being so well cared for and supported at Inver House and that you are made to feel welcome by the team. We will pass on these kind words to the team at Inver House.

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Review of
Highfield Nursing Home
from Jane W (Sister of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

My sister says "excellent - Very highly recommend".
My sister is a new woman since she's been here. Her needs are being met beyond our expectations and we feel overwhelmed by it all. She is engaging in conversations and some activities. She says she's human now. Can't praise Highfield and all staff

enough.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is wonderful to hear how your sister is thriving and enjoying her time at Highfield. We are pleased to hear how the team are going above and beyond to ensure your sister needs are met and the care and support she recieves is 'excellent'. We will pass on these lovely words to the team at Highfield.

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Review of
Springfield Nursing Home
from P B (Respite Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been looked after extremely well!! I have loved my stay here!! So much so that I didn't want to go! The care staff are excellent! They made me feel most welcome and at home here at Springfields. I will miss everyone here! I wish they could come home with me lol. The foods been very good too -

I loved the chicken & leek pie! I loved two staff members in particular they made me feel so important and another particular staff member made me laugh!
Thank you for everything. I didn't see much of the management here.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. It is wonderful to hear how much you enjoyed your stay at Springfield and how special and cared for the team made you feel. We are also glad you enjoyed the fresh home made meals made by our amazing chefs. Thank you for your kind words which will be passed on to the team at Springfield.

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Review of
Highfield Nursing Home
from Kerrie H (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My dad had dementia. He was in hospital with an infection and it became clear he wouldn't be able to return home. He didn't want to go into a care home so we described it to him as a posh hotel. From the very beginning everyone at Highfield welcomed not only dad but all of the family. He was only there

for a short time but they looked after us all and it was lovely to be able to visit at any time and bring the dog with us. Tea and cake was always plentiful and the various lounges meant we could get him out of his room. During a very difficult time for us as a family the team of staff helped make it so much easier. We could relax knowing he was in safe hands.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is heart warming to hear how welcome your dad and you as a family were made to feel at Highfield. Although your dad was only with us for a short time it is lovely to know that he enjoyed his time at Highfield and the team were supportive to you all and you could rest assured that your dad was cared for and safe. We will pass on your kind words to the team at Highfield.

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Review of
Highfield Nursing Home
from Ann A (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

My father came into the home a few weeks ago, and from the initial meeting we were all welcomed into this very loving home. The staff go our of their way to care for every residents needs and are very attentive, not just to the residents medical needs, but to their happiness. The entertainment ladies

are brilliant bringing lots of artists and entertainers to bring joy to the residents. They even took our dad to the theatre, and he had a very special time. Me and my family would like to thank all of Highfield Nursing Home a big thank you. Each and every one of you are second to none and you all deserve a massive applaud.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. We are so pleased to hear how warm you were all welcomed as a family to Highfield Nursing Home. It is great to know that every member of the team are attentive to the residents needs, well being and happiness and we are glad that your dad is enjoying the activities programme and trips out. Once again, thank you for taking the time to write this review and your kind words will be passed to the team at Highfield Nursing Home.

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Review of
Springfield Nursing Home
from G M (Respite Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

From the moment I was wheeled through the doors of Springfield, I was made to feel instantly at ease. Everybody was more than friednly and welcoming.
My room was clean and tidy and well, the equipment provided was of a high standard. Although cubist and floral fabrics don't complement each other...
All

Springfield people are simply wonderful, helpful, caring and go above and beyond to ensure clients are never without the required medication and comforts that are so essential to their stay and recovery.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. We are so pleased to hear how welcome you felt during your stay at Springfield. It is good to know how pleased how happy you were with your room and how well caring and supportive the team were. We will pass on these kind words to everyone at Springfield Nursing Home.

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Review of
Highfield Nursing Home
from Margaret S (Wife of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband had been in Highfield from April 2024 till December 2024. He had Lewy body dementia / Parkinson's and later cancer. I would like to thank the entire staff at Highfield who showed such care and kindness to both myself and my husband. Every single person has been truly amazing with what every

job they have done and it has been much appreciated. Being in Highfield was like belonging to a big family.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is lovely to hear how happy you are with your husbands time at Highfield and the kindness, and care shown to not only your husband but to yourself also. Your kind words will be passed on to the whole team at Highfield.

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Review of
Springfield Nursing Home
from E D (Respite Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Welcoming, staff always polite and helpful.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

We are pleased to hear that the team at Springfield are polite, welcoming and helpful. Thank you for taking the time to write this review and your kind words will be passed on to the team.

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Care Homes Owned by Hartford Care Group Ltd in Isle of Wight

Hartford Care Group Ltd Locations in Isle of Wight (4)

Hartford Care Group Ltd Reviews in Isle of Wight (349)

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