Hartford Care Group Ltd in Isle of Wight | 4 Care Homes

Review of
Inver House
from V H (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

The activities coordinators at Inver House are amazing. They create a huge range of activities for the residents covering a wide range of tastes. They go above and beyond to include everyone that wants to be involved. They work really hard physically and invest time emotionally with both the residents

and their families making sure that everyone feels valued. They are very much appreciated by all.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Inver House

Thank you for taking the time to write this review. We are so pleased to hear how happy you are with the activities programme on offer at Inver House. The wellbeing of the residents is of the utmost…read more

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Review of
Springfield Nursing Home
from B W (Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Overall I am pleased with the care I received. Everybody was very helpful, including tea at 4 in the morning when I couldn't sleep. I understand that caring for so many patients is difficult most of whom somewhat elderly. Possibly a little more fresh fruit for breakfast or an alternative to the heavier

puddings. I did find the soup was delicious with the sandwiches for tea. Thank you all for looking after me, and all the physio staff who helped me walk again. All in all a good experience and I wouldn't hesitate recommending you to anyone.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. We are so pleased to hear that your stay at Springfield was a positive one and the team were attentive to your needs no matter the time of day or…read more

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Review of
Springfield Nursing Home
from A S (Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

Very satisfied with the level of service and friendliness and helpfulness of the staff. They were all very responsive of my needs and nothing was too much trouble. Thank you all very much.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. We are very pleased to hear how happy you are with the care and support received at Springfield. We will pass on your kind words to the team at…read more

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Review of
Springfield Nursing Home
from Trevor P (Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

I have been in hospital a few times but never a nursing home only as a visitor to see my late brother and was not impressed, so when I broke my my hip and wrist and was told I was going to Springfield for rehab I didn't know what to expect! But this is home from home. I could not have been treated better

everything is perfect, care, food, treatment, the staff, cleanliness etc. The carers cannot do enough for you and go above and beyond their duties to help. As I said to one the other day if you gave me a sheet of blank paper to list my complaints I would return it back blank because there is nothing to complain about at all, thank you all everybody, keep up the good work. And I hope what I have written is proof of how sincere I am, I cannot thank you enough.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. It is heartwarming to know what a great experience you have had during your rehab at Springfield. It is great to hear how happy you are with the…read more

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Review of
Highfield Nursing Home
from Alexandra B (Friend of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

Family Day, so much work by all the Staff and Volunteers. I was there from just before 1pm and didn't leave until after 7pm. The entertainment organised was spectacular, the interaction between everyone, staff, families, volunteers was wonderful. Wonderful food, although we also took food. Just such

an enjoyable day and all the work to make it happen was incredible and appreciated by everyone. Well done Highfield House for yet another amazing day.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is wonderful to hear how much you enjoyed Family Day at Highfield. The team go above and beyond to ensure the residents, friends and families…read more

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Review of
Springfield Nursing Home
from M B (Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

This is a very good and caring establishment. I have been treated with the upmost care and respect from both nursing and support staff. Everyone is friendly and kind. The food has been excellent, especially the soup and desserts. I would highly recommend this place.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. We are so pleased to hear that your time at Springfield was an enjoyable one and that you received the best possible with care and support. Our…read more

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Review of
Highfield Nursing Home
from Rita L (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report

Overall Experience

Mum came to Highfield when I could no longer cope with her condition. The staff are truly exceptional at the home, nothing was too much trouble. The management staff on Mum's admittance were so kind during such a stressful time for us. Mum received excellent care from all the staff with such patience.

I shall forever be indebted to the home for making it a positive experience

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is heartwarming to know that during what can be a very stressful time was made so much easier for you by the team at Highfield and you can rest…read more

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Review of
The Elms Care Home
from Linda R (Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

I am currently residing at the Elms rehabilitation centre, the staff here have gone above and beyond anything I could have expected and to say I would be at a loss in not having the help and support that they have given me is putting it lightly. Should you have any other concerns, please don't hesitate

to contact me!

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Elms Care Home

Thank you for taking the time to write this review. It is wonderful to know how happy you are with the care and support you receive at The Elms and that the support is exceeding expectations. Thank…read more

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Review of
Springfield Nursing Home
from Desiree M (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

My mum has unfortunately passed, but in the short time (12 months) she was in your care she was treated with kindness and dignity. She enjoyed all activities until she became to frail to attend. All staff were fabulous and went over and above catering for her needs and always welcoming and helpful to

family and friends visiting.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. Please accept our condolences on the loss of your mum. It is heart warming to know how much she enjoyed her time at Springfield including the…read more

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Review of
The Elms Care Home
from S F (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report

Overall Experience

I have been SO impressed with all the staff at The Elms - they have definitely gone above and beyond to help with the emergency respite care of initially my Mum, who had broken her leg and arm and was non weight bearing, and then also my Dad who was managing back at home when he had a medical emergency

himself and needed some respite before hopefully returning home with family care! All the staff have been involved in helping to manage this sudden situation even at the weekend, and have been fantastic with communicating with me as I am on the mainland currently, and also getting messages to and from my parents! (Thank you to two members of staff especially!!) The personal care from the team has been brilliant and the chef team have made sure they get what they need and like to eat. The activities team have made sure they are included too. The office and management are professional, knowledgeable and helpful - I literally can't speak highly enough about the Elms and definitely recommend it

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at The Elms Care Home

Thank you for taking the time to write this review. We are overwhelmed with your kind words. We are delighted to hear How happy you are with the care and support your mum and dad received from the…read more

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Review of
Springfield Nursing Home
from David B (Respite Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

There cannot be anywhere better to recover from injuries. Great staff and excellent facilities.

Reply from Ki Haines, Regional Operations Manager at Springfield Nursing Home

Dear David,Thank you very much for your kind review and for taking the time to share your experience with us. We are delighted to hear that you found our staff, care, and facilities to be of such a…read more

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Review of
Highfield Nursing Home
from Sarah T (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report

Overall Experience

Mum was at Highfield for such a short time. She had been discharged from hospital to Highfield where it was more than apparent that mum was actually palliative. The care she received was excellent. Every member of staff treated mum and her family with kindness, compassion and love. We are forever grateful

that staff made mum's last weeks comfortable, peaceful and dignified.

Reply from Hayley Jeneson, Home Manager at Highfield Nursing Home

Thank you so much for your kind words, Mum made a big impact on us all at Highfield and will always be remembered. I am so glad we were able to support Mum and all of her lovely family in her final…read more

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Review of
The Elms Care Home
from Graham O (Respite Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

I didn't know what to expect in the Elms after a time in hospital. The staff were very welcoming and couldn't have been more helpful. I made a point of talking to the residents even the ones who had dementia. A lot of carers/helpers came into the home on a regular basis and I was able to talk to them

about their role. In essence, it was a very good experience.

Reply from Jenni Laffoley, Marketing Manager at The Elms Care Home

Thank you for sharing your experience. We're so pleased to hear that you felt welcomed and supported during your time at The Elms. It's lovely that you took the time to connect with other residents…read more

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Review of
Springfield Nursing Home
from Julie R (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

Overall a good experience. Very professional. Great help from management. For my mum's dementia probably not the right place at that time. But she enjoyed all the food and friendliness of the staff. She has many demons which were still present at the care home. She also had to move rooms from upstairs

to downstairs which didn't help. She has gone home now from respite. Would highly recommend.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you very much for taking the time to write these kind words which will be passed to the team at Springfield.

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Review of
The Elms Care Home
from Craig S (Son of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

Absolutely excellent care home the staff here have gone above and beyond looking after my mum and just this week was my mums big 80th and the staff helped me to surprise my mum ad take her out for the day absolutely faultless care from everyone there top top establishment and highly recommend

Reply from Gill McLean, Home Manager at The Elms Care Home

Thank you so much for your kind words and heartfelt feedback. We're absolutely delighted to hear that your mum had a memorable 80th birthday and that our team could be part of making it special. It's…read more

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Review of
Highfield Nursing Home
from R B (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report

Overall Experience

The experience that I have had since my mum has been looked after since April 2nd has been outstanding. My mum is a very vulnerable adult and I feel very comforted in the fact that she is safe, happy and well looked after. Keep up the excellent standards that have been instilled.

Reply from Hayley Jeneson, Home Manager at Highfield Nursing Home

Thank you so much for your review, We are so pleased to have been able to support your mum at Highfield. Please continue to visit us for coffee and a chat. Best Wishes Home Manager and the team at…read more

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Review of
Inver House
from L C (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

Lovely nursing home, very clean and fantastically friendly carers, cannot fault them. They have all been so caring for my mum.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Inver House

Thank you for taking the time to write this review. We are happy that your mum is being so well cared for and supported at Inver House and that you are made to feel welcome by the team. We will pass…read more

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Review of
Highfield Nursing Home
from Jane W (Sister of Resident) published on 24 April 2025 Submitted via Postal Card • Report

Overall Experience

My sister says "excellent - Very highly recommend".
My sister is a new woman since she's been here. Her needs are being met beyond our expectations and we feel overwhelmed by it all. She is engaging in conversations and some activities. She says she's human now. Can't praise Highfield and all staff

enough.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is wonderful to hear how your sister is thriving and enjoying her time at Highfield. We are pleased to hear how the team are going above and…read more

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Review of
Springfield Nursing Home
from P B (Respite Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

I have been looked after extremely well!! I have loved my stay here!! So much so that I didn't want to go! The care staff are excellent! They made me feel most welcome and at home here at Springfields. I will miss everyone here! I wish they could come home with me lol. The foods been very good too -

I loved the chicken & leek pie! I loved two staff members in particular they made me feel so important and another particular staff member made me laugh!
Thank you for everything. I didn't see much of the management here.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Springfield Nursing Home

Thank you for taking the time to write this review. It is wonderful to hear how much you enjoyed your stay at Springfield and how special and cared for the team made you feel. We are also glad you…read more

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Review of
Highfield Nursing Home
from Kerrie H (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

My dad had dementia. He was in hospital with an infection and it became clear he wouldn't be able to return home. He didn't want to go into a care home so we described it to him as a posh hotel. From the very beginning everyone at Highfield welcomed not only dad but all of the family. He was only there

for a short time but they looked after us all and it was lovely to be able to visit at any time and bring the dog with us. Tea and cake was always plentiful and the various lounges meant we could get him out of his room. During a very difficult time for us as a family the team of staff helped make it so much easier. We could relax knowing he was in safe hands.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing Home

Thank you for taking the time to write this review. It is heart warming to hear how welcome your dad and you as a family were made to feel at Highfield. Although your dad was only with us for a short…read more

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Care Homes Owned by Hartford Care Group Ltd in Isle of Wight

Hartford Care Group Ltd Locations in Isle of Wight (4)

Hartford Care Group Ltd Reviews in Isle of Wight (353)

Inver House

Springfield Nursing Home

Springfield Nursing Home

Springfield Nursing Home

Highfield Nursing Home

Springfield Nursing Home

Highfield Nursing Home

The Elms Care Home

Springfield Nursing Home

The Elms Care Home

Springfield Nursing Home

Highfield Nursing Home

The Elms Care Home

Springfield Nursing Home

The Elms Care Home

Highfield Nursing Home

Inver House

Highfield Nursing Home

Springfield Nursing Home

Highfield Nursing Home

Awards / Recognitions (9)

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