Care Home Owned by Harbour Healthcare Ltd in Bristol
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Bristol for Harbour Healthcare Ltd are showing below.
View the details of all 41 locations (with 3044 reviews) owned by Harbour Healthcare Ltd
Harbour Healthcare Ltd Locations in Bristol (1)
Bishopsmead Lodge Care Home
9.6
60 reviews
Vicarage Road, Bishopsworth, Bristol BS13 8ES
"I have been very happy with the love and care that my dad has had since he moved into bishopsmead lodge the care and carers are amazing…" Read all 60 reviews
Location Type Care Home
Bishopsmead Lodge Care Home is a home in the Bishopsworth area of Bristol. The care home provides personalised care to match the needs of each individual. The home is in a quiet residential area overlooking Kings Head Lane park and the local cricket… Read more about Bishopsmead Lodge Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Palliative Care
- 51 Rooms
- from £1,369 / week
Harbour Healthcare Ltd Reviews in Bristol (60)
9.5
Harbour Healthcare Ltd has a Group Review Score of 9.5 (9.547) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Harbour Healthcare Ltd must have a Review Score.
Review of
Bishopsmead Lodge Care Home
from Susan T (Wife of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Everyone is very friendly and helpful. They are short staffed so very busy and when you ring bell you have to wait sometimes as staff are seeing to another resident.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from Maria M (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very happy with the love and care that my dad has had since he moved into bishopsmead lodge the care and carers are amazing they are there if we need anything and the people and residents are very welcome to us thank-you everyone to how you care and support you have gave me and my mum love
you xx
Reply from Jack Pollard, Administrative Sales & Marketing Support at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from Mark W (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Lovely staff and residents
Its a lot of hard work for staff but they are great
Dad had a week here and improved his walking & well being overall
Its a lot of hard work for staff but they are great
Dad had a week here and improved his walking & well being overall
Reply from Andrea Fjodor, Regional Manager at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from N T (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been at Bishopsmead for 4 years now. She has dementia. The care here is outstanding. The carers are kind & efficient. They are lovely with mum - and also with me, my husband and my sisters. I cannot rate Bishopsmead highly enough.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from Robert P (Respite Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A very good experience, settled in very well. Staff and care/support excellent. Made friends with most of the residents. Food & drink excellent good value for the money.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from Laura A (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad came to Bishopsmead Lodge originally on a temporary contract after my mum passed away as she was his carer. Within a couple of days I had asked for his contract to be made permanent as I knew my dad was in the perfect place for his forever home. The staff, including the management, are fantastic,
everyone is so friendly and cannot do enough for the residents. There is always music playing and a lot of hustle and bustle which my dad loves and the food is always cooked fresh and he has something different every day. My dad came to Bishopsmead Lodge severely underweight and he is now eating 3 good meals a day and has colour in his cheeks and a smile on his face and more importantly is happy.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from Richard E (Son of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am so glad we chose Bishopsmead Lodge when Mum's deteriorating mobility made it difficult for her to stay in her own house. I saw so much kindness and dedication to helping mum lead as fulfilling a time as possible. This seemed to be evident throughout the staff. Carers, nursing staff, administration,
chefs, cleaners, maintenance, entertainments and laundry all showed complete commitment to the well-being of residents. Even as visitors we quickly made friends with staff, who started to feel like family. When choosing Bishopsmead Lodge, Mum and the family assumed our priorities would be Mum's comfort, safety and opportunities for her to join in activities, and in those respects we certainly made the right choice. But we all came to appreciate even more how staff were quick to note and act upon any change in mum's health, which gave us the greatest confidence of all. My sincere thanks and best wishes to everyone at Bishopsmead Lodge.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from B P (Son of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My experience of this care home is good. The staff were always ready to help and if there was a problem it was resolved quickly. The furnishings are a little tired and need replacing. Decoration needs to be looked at. Overall the home is well run and I would recommend it to others. The residents seem
happy and the atmosphere is good.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from M R (Granddaughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It was a tough decision for my nan to move into a nursing home, my initial impression of Bishopmead Lodge was that it felt homely and welcoming. Nan was hesitant at first and took some time to settle in. She was fiercely independent, strong-willed, and sometimes difficult. However, with the dedication
of the staff, who talked and encouraged her, she eventually settled in, made a few friends, and developed great relationships with all the staff. This included not just the nurses (who are all fantastic)), but also the new manager, cleaners, kitchen staff, maintenance personnel, and events coordinators. They all treated the residents with the respect and kindness they deserved. The home promotes activities for the residents and has a lovely little garden for them to enjoy. As her time came to an end, the staff were amazing, providing care to my nan and keeping her comfortable. Her last week was very challenging, but the staff supported both her and the family.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from Ian R (Son of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at Bishopsmead have looked after Mum since she had a fall in April. They have been fantastic and have greatly assisted Mum in recovering both physically and mentally. The warm and welcoming environment created by the staff and team allowed Mum to feel "at home" and certainly gave me great
peace of mind. I would thoroughly recommend Bishopsmead.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from Anita E (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been in Bishopsmead Care Home since July/August 2024 we were not very happy with mums care, lots of problems that did not seem to get sorted, the manager sent two staff members upstairs to sort out the problems + they did things improved immensly. In February 2025, another staff member took
over and manager, the home is improving on a daily basis, the staff are happier its a more relaxed atmosphere more professional, the nurse are now great, we feel my mum is receiving the care she needs and is being looked after very well. The care home how you would wish your mum was cared for. So thank you three staff members in particular for your hard work and kindness.
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Review of
Bishopsmead Lodge Care Home
from V S (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad passed away at the care home. During his brief illness, he was cared for and supported by caring staff. We know, as a family, Dad was in good hands, safe and respected. Everyone played a massive part in caring for him during his final couple of weeks.
Care home staff work so hard. The job they
Care home staff work so hard. The job they
do is a lifeline for so many families. We will be eternally grateful to Bishopsmead Lodge Care Home.
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Review of
Bishopsmead Lodge Care Home
from Lyn K (Wife of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband, who has Parkinson's and dementia, went into Bishopsmead Lodge Care Home to give me a break. I checked out eight/ten other places but on visiting Bishopsmead, I immediately knew this was the right place. They were so friendly. The place was spotless. He was in a nicely decorated room with
everything he wanted. He enjoyed his stay. Food, care, personal hygiene facilities were great. Nursing staff perfect. Highly recommend.
Reply from Maisie Lawrence, Marketing Assistant at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from Denise S (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care given to my family member was wonderful, very caring and compassionate. The care given to the family, the same. The support to us all was amazing. From the cleaning staff up to the managers, all amazing. Mum made them smile and they made mum smile and sing. They all made mum's funeral easier
with their care and support.
Reply from Maisie Lawrence, Marketing Assistant at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from K D (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was only in the home for 2 weeks but the level of care she received was excellent, all of the staff involved with mum's care were second to none.
One member of staff in particular I cannot thank enough for all she tried, to keep mum comfortable in her remaining few hours, the care and compassion
One member of staff in particular I cannot thank enough for all she tried, to keep mum comfortable in her remaining few hours, the care and compassion
she showed mum and to me was amazing which I will never forget.
Reply from Maisie Lawrence, Marketing Assistant at Bishopsmead Lodge Care Home
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Review of
Bishopsmead Lodge Care Home
from I G (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff looked after Mum as if she was their Mum.
They were caring, kind and patient.
They were kind and helpful and looked after the family 100%.
They were caring, kind and patient.
They were kind and helpful and looked after the family 100%.
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Review of
Bishopsmead Lodge Care Home
from Jonathan B (Grandson of Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Have nothing but exceptional things to say about Bishopsmead Lodge Care Home, my grandmother, my queen, is happy again, fulfilled and happy, thank God. Lovely staff through and through, from the management through to all the caring, lovely staff who work there. A+ residential home, full of love and
reflects, wish them all the best always.
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Review of
Bishopsmead Lodge Care Home
from Richard L (Son of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very grateful for the excellent care my father received at Bishopmead Lodge. Both management and staff were very good at caring for him and it's nice to know he was happy and well looked after in his last days.
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Review of
Bishopsmead Lodge Care Home
from J T (Wife of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Absolutely everyone at Bishopsmead Lodge have been wonderful. They have welcomed me into their community which has helped me so much to accept my limitations. Every aspect of our needs have been met and I will never forget their kindness and warmth, every single one of them.
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Review of
Bishopsmead Lodge Care Home
from K F (Sister of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I am satisfied Mum is looked after as well as expected, especially with her disabilities. The staff I encounter are very patient and nice towards her and she tells me that she is contented. It was her birthday today and I like the way her room was decorated and the carers made an effort to celebrate
her day. I make as many visits as I can, together with my sister, and I'm sure Mum is happy here so keep up the good work.
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Awards / Recognitions (5)
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