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Care Homes Owned by Harbour Healthcare Ltd in Staffordshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Harbour Healthcare Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Harbour Healthcare Ltd are showing below.

View the details of all 41 locations (with 3135 reviews) owned by Harbour Healthcare Ltd

Harbour Healthcare Ltd Locations in Staffordshire (2)

 - Browse 2 Care Homes owned by Harbour Healthcare Ltd in Staffordshire
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Treetops Court Care Home
Park Road, Leek ST13 8XP 
9.0 86 reviews
Treetops Court Care Home, Leek, Staffordshire
"Firstly, I want to say that I have no previous experience of the care system at all. I do however believe that in any organisation it's the…"   Read all 86 reviews
  • from £1,100 / week
  • 70 Rooms
Location Type Care Home

Welcome to Treetops Court Care Home which is set in amongst pine woods and large landscaped gardens but conveniently located in the market town of Leek. The home provides high quality nursing and ... Read more about Treetops Court Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Clement Court Care Home
Clement Road, Chell, Stoke-on-Trent ST6 6JN 
8.3 59 reviews
Clement Court Care Home, Stoke-on-Trent, Staffordshire
"Mum seems very happy here she's been in over 2 years now. The staff are friendly and very approachable, I feel u can go and discuss any…"   Read all 59 reviews
  • from £949 / week
  • 80 Rooms
Location Type Care Home

Clement Court Care Home is purpose built which means it’s easy for the team to meet the needs of residents. All bedrooms are a good size and there are plenty of communal areas for residents to ... Read more about Clement Court Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Harbour Healthcare Ltd Reviews in Staffordshire (145)

9.4

Harbour Healthcare Ltd has a Group Review Score of 9.4 (9.403) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Harbour Healthcare Ltd must have a Review Score.

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Review of

Treetops Court Care Home

from Sue S (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly, I want to say that I have no previous experience of the care system at all. I do however believe that in any organisation it's the people involved that determine its success.
The care assistants, activities, office, domestic, catering and nursing staff are all amazing people... kind, friendly,
helpful, smiley and hard working, who often go the extra mile to make life more pleasant for our family. Mum has built good relationships with lots of the staff.
We have been so impressed with the levels of care & compassion displayed, right from my initial phone call to reception, where I was told " Come and see us anytime, just ring the bell". I found this 'open door' approach extremely refreshing after contact with various other settings.
Our involvement with management has been ltd, I see this as a positive as it means there have been no issues.
I was hoping for 'good enough for most of the time' from Tree Tops but my expectations have been exceeded. Thank you everyone!
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Review of

Treetops Court Care Home

from Kate H (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is cared for on Acorn Dementia Unit and has Alzheimer's with poor communication skills and reduced mobility now being very frail. I have confidence in the team advocating for my mother and keeping her safe.
The team have excellent communication which is reassuring as I do not live locally.
The
staff treat my mother with compassion and show competence in how they care for her and always maintain her dignity.
As a recently retired Registered Nurse I appreciate the dedication and hard work from the team delivering this excellent care.
From the moment you arrive staff are welcoming, polite and helpful.
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Review of

Treetops Court Care Home

from J H (Resident) assisted by family/friend published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would sooner be at home but understood this was not possible. Most staff, especially the day shift have been kind, caring, friendly and treat me with dignity. I enjoy having a laugh with the assistants. I appreciate their efficiency and see how hard the assistants work.
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Review of

Clement Court Care Home

from A B (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum seems very happy here she's been in over 2 years now. The staff are friendly and very approachable, I feel u can go and discuss any concerns with ease.
The food is lovely we spent boxing day having lunch with mum and it was beautiful.
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Review of

Treetops Court Care Home

from Caroline E (Niece of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this excellent care home.
The staff are highly skilled professionals, clearly work well together as a team and all the while they manage to do everything with kindness and good humour.
The atmosphere is wonderful, staff and residents alike are smiling and having fun and
they are not treated like children!
They tell me in good time if my uncle's personal budget needs a top up and even rang once when he had a blister on his foot!
The daily social media posts are great, as my aunt at home is not online, it means she can be shown photos of her husband and the activities he is enjoying.
Talking of activities: I was blown away to see the volume, variety and quality of what is on offer: snakes and spiders, alpacas, dogs, children, babies, singers, are all regular visitors and Treetops also organises trips out for the residents.
There is knitting, reading, dancing, exercises, the list is endless and is also published each week online for family to see. Well done
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Review of

Treetops Court Care Home

from Ken H (Brother of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I am LPA to my sister who is resident at Treetops. She has just been move to a lovely, spacious new room, we were informed that this had taken place and were interested to see how she had settled in. On arrival we were informed that my sister had been in bed all day and had refused to get up, also she
hadn't eaten much at all.
On entry into her lovely new room we found food on a bedside table which hadn't been touched and was out of her reach. The table had been placed without any thought, in fact, on closer inspection, it seemed to us that the whole room was laid out for carers convenience and little thought for my sister's wellbeing.
Though the room was big and she had been placed in a corner with the toilet between her and the door to the room, she couldn't see the door or who was coming into her room, neither could she see or interact with anyone passing her door. We ended up drawing a new layout plan and leaving it with the head nurse.
The food was still there when we left.
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Review of

Treetops Court Care Home

from Beryl C (Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience in this Care Home is great, very good carers excellant food, very clean and my health is looked after well. Dis etc.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Treetops Court Care HomeThank you for your positive feedback about Treetops Court Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how much you are enjoying your stay. If there is anything more we can do, please do not hesitate to reach out.
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Review of

Clement Court Care Home

from S S (Niece of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good staff are very pleasant. Food looks really good. My niece seems very settled there. Its a lovely home.
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Review of

Treetops Court Care Home

from L J (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the third home Mum has been in since April 2024 and this is the only 1 she settled into straight away.
Lovely helpful staff. Nothing is too much trouble.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Treetops Court Care HomeWe are so pleased that your Mum is settling into life at Treetops Court Care Home! The team at Treetops are amazing and they are always there for you if you need them! Thank you for your review! Kind regards.
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Review of

Clement Court Care Home

from S G (Son of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is clean, tidy and well maintained. The staff I interact with are friendly and helpful. Some aspects of the survey have not been completed due to the lack of involvement by my relative (his choice) and his lack of appetite. I know I can raise any issues with management and am confident they
would be addressed.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Clement Court Care HomeThank you for your kind words regarding Clement Court Care Home. We're really pleased that you find the home clean, tidy and well maintained, our team at the home work hard to ensure this. It's lovely to know that you feel that the staff are friendly and helpful and our management would be more than happy to help you should you ever have any issues.
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Review of

Clement Court Care Home

from L B (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in the home for up to 2 years and has been extremely satisfied with the care. Had a problem about three weeks ago when there was a sickness bug about in the home and I called to see how Mum was and she was in a real mess over herself and the bedding, I spoke to the manager who sorted it
ASAP so again very pleased with how it was resolved and I feel Mum is in good hands once again. There are some very excellent carers and just a few who would benefit from extra training. Overall, excellent caring, and happy with the care of our Mum.
Reply from Honor Keatley, Managing Director at Clement Court Care HomeThank you so much for your very honest review. It's great to hear that your overall experience and that of your mum have been positive. Also good to read that when you raised a concern, it was immediately addressed. I'm glad you are happy with the care for your mum.
With best wishes, Honor Keatley, Managing Director
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Review of

Clement Court Care Home

from Andrew T (Son of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall satisfactory staff are helpful most visits are satisfactory.
Reply from Honor Keatley, Managing Director at Clement Court Care HomeThanks so much for taking the time to leave a review. With best wishes, Managing Director
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Review of

Clement Court Care Home

from D H (Brother of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very good. The atmosphere is friendly and welcoming. The level of care is superb and nothing is too much trouble. As a family we are very satisfied - and appreciative.
Reply from Clare Mould, Executive Administrator to the Board of Directors. at Clement Court Care HomeThank you for your lovely review of Clement Court Care Home! Our team work hard to create a friendly and welcoming atmosphere for all our residents and their relatives. We are pleased to hear that you are very satisfied and appreciative of the team at the home.
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Review of

Treetops Court Care Home

from D T (Son of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very polite and helpful. I know that my mum is in the best place. The staff are always friendly and caring, looking after my mum and looking after us too.
Reply from Honor Keatley, Managing Director at Treetops Court Care HomeThanks so much for taking the time to write a review. It's great to read that you believe your mum is in the best place. Thanks also for your 5 star rating. With best wishes.
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Review of

Clement Court Care Home

from Ian G (Son of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming and professionally run home, all the staff are very pleasant and nothing seems to be too much trouble. Improvements are constantly ongoing. Standards of individual care are very good. Has a good service of community on site.
Reply from Honor Keatley, Managing Director at Clement Court Care HomeThank you for leaving such a great review and for giving us a 5* review. It's good to read how you have found the service and your review helps others new to care seeking to understand more about Clement Court.
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Review of

Treetops Court Care Home

from J S (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and knowledgeable. Dad is settling in well and adjusting to living in a care home, which is bright, clean and nicely decorated. There are plenty of outside spaces to enjoy fresh air in lovely wooded surroundings. Food always smells good and is served in a very tasteful dining room.
Professional staff always have a smile for us all.
Reply from Honor Keatley, Managing Director at Treetops Court Care HomeWhat a wonderful review. Thank you so much for taking the time to share your thoughts. New care seekers will have a better insight thanks to your thoughtful comments, with best wishes.
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Review of

Treetops Court Care Home

from P P (Wife of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled in well at Treetops Court Care Home, where he is having the best care, he is shown warmth and kindness from all the staff. The home has a warm and friendly environment. The choice of menu is varied at all meal times. It's very clean and comfortable, his room is lovely. Thank you
to everyone for looking after him and making me welcome.
Reply from Honor Keatley, Managing Director at Treetops Court Care HomeThank you so much for taking the time to write your review. It's wonderful to read about how well your husband is looked after and also good to hear how welcome you are made to feel. With best wishes, Managing Director.
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Review of

Clement Court Care Home

from Karen S (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Clement Court Care home for a while now, I'm totally at ease with how she is looked after here, she is comfortable and well looked after, and she has a lovely room that has lots of her photos and ornaments we have been able to make it like 'home' for her, the food is really good home
cooked food and a varied range of foods each day. The staff and manager are very helpful and friendly, nothing is too much trouble for them. I leave my Mum after each visit happy and knowing I don't have to worry about her being looked after properly. Thank you to all the staff involved, you all do a brilliant job.
Reply from Honor Keatley, Managing Director at Clement Court Care HomeThank you so much for your heartfelt review and the 5* rating! It's fantastic to read how the team has had such a positive impact and that the home has created a lovely environment - a home from home for your mum. Thank you so much for sharing. Best wishes.
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Review of

Treetops Court Care Home

from L W (Sister of Resident) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and I have been visiting Treetops weekly to see my brother. We have always found the staff to be caring and helpful and excellent attention to the residents, been when very short-staffed. My brother has been a resident for over 12 months and seems to be very comfortable.
Reply from Honor Keatley, Managing Director at Treetops Court Care HomeThank you so much for leaving a review. I have asked the Home Manager to contact you regarding the ratings and comments you've left. It's good to read that you feel the team are caring and helpful etc. and that your brother is very comfortable. With best wishes
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Review of

Treetops Court Care Home

from Megan J (Granddaughter of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma was a resident at Treetops between 2019-2024 during this time she received residential, Elderly Mentally Infirm and end-of-life care. Throughout this time she experienced excellent high-quality care, provided by staff that worked as a team, and consistently go above and beyond. My Grandma
developed skin cancer on her right temple and this developed into a large wound, the staff did an exceptional job of dressing and preventing infection, even when my Grandma's behaviour could be very challenging. My Grandma was a proud independent woman and to watch her dementia take her over was extremely difficult, as a family we have found comfort in knowing she was given the best possible care by staff who genuinely cared. As a family, we felt the staff at Treetops not only cared for my Grandma but for us as a family. Grandma will leave a huge hole in all our lives, but we will be forever grateful to TreeTops for the dignity and compassion provided.
Reply from Honor Keatley, Managing Director at Treetops Court Care HomeI am truly sorry to read that you've lost your Grandma. It is very kind of you to make the time to share both your Grandma's and your families' experience of Treetop Court. Your review and rating will certainly help other care seekers to feel confident when choosing Treetops as the perfect place for their resident to move to. With best wishes
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Awards / Recognitions (5)

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