Care Homes Owned by Harbour Healthcare Ltd in Staffordshire

they are not treated like children!
They tell me in good time if my uncle's personal budget needs a top up and even rang once when he had a blister on his foot!
The daily social media posts are great, as my aunt at home is not online, it means she can be shown photos of her husband and the activities he is enjoying.
Talking of activities: I was blown away to see the volume, variety and quality of what is on offer: snakes and spiders, alpacas, dogs, children, babies, singers, are all regular visitors and Treetops also organises trips out for the residents.
There is knitting, reading, dancing, exercises, the list is endless and is also published each week online for family to see. Well done

hadn't eaten much at all.
On entry into her lovely new room we found food on a bedside table which hadn't been touched and was out of her reach. The table had been placed without any thought, in fact, on closer inspection, it seemed to us that the whole room was laid out for carers convenience and little thought for my sister's wellbeing.
Though the room was big and she had been placed in a corner with the toilet between her and the door to the room, she couldn't see the door or who was coming into her room, neither could she see or interact with anyone passing her door. We ended up drawing a new layout plan and leaving it with the head nurse.
The food was still there when we left.

would be addressed.

ASAP so again very pleased with how it was resolved and I feel Mum is in good hands once again. There are some very excellent carers and just a few who would benefit from extra training. Overall, excellent caring, and happy with the care of our Mum.

Professional staff always have a smile for us all.

to everyone for looking after him and making me welcome.

cooked food and a varied range of foods each day. The staff and manager are very helpful and friendly, nothing is too much trouble for them. I leave my Mum after each visit happy and knowing I don't have to worry about her being looked after properly. Thank you to all the staff involved, you all do a brilliant job.

developed skin cancer on her right temple and this developed into a large wound, the staff did an exceptional job of dressing and preventing infection, even when my Grandma's behaviour could be very challenging. My Grandma was a proud independent woman and to watch her dementia take her over was extremely difficult, as a family we have found comfort in knowing she was given the best possible care by staff who genuinely cared. As a family, we felt the staff at Treetops not only cared for my Grandma but for us as a family. Grandma will leave a huge hole in all our lives, but we will be forever grateful to TreeTops for the dignity and compassion provided.

more apparent.