Care Homes Owned by Harbour Healthcare Ltd in Cheshire

I have said 'satisfactory' for all options because unless one is a resident, it is hard to know precisely. Some staff are certainly very helpful and friendly - others less so. The new activities co-ordinator looks promising - I hope she stays. My father needs his spectacles but is often without them. He is usually clean - apart from his fingernails - but I realise this is difficult. Food seems good. Sometimes he is in his own clothes - sometimes in someone else's! But he won't mind as long as he is comfortable.

I would 100% recommend Bentley Manor Care home to anyone that's currently looking for care for their parent. My Dad received palliative care from Bentley Manor and every single member of staff was excellent, went the extra mile and genuinely cared for their residents. I as a visitor was always made to feel welcome and more importantly, my Dad was well looked after, I couldn't have asked for more. A special mention to Sue, Balinda, Stefan, Mylene, Gary, Michelle and Sarah. Each and everyone of you are remarkable people and made mine, my family and my Dads experience as comfortable as it possibly could have been.

Just to say all staff great nice to talk to.

I have nothing bad to say, the Staff at the residence are really polite and helpful. My Mum's room is always clean and tidy. When I first heard my mum needed to be put in full time care I was worried but Clumber House made it really easy for the family.

Mum's health has very much improved since being in the care home. Mum does miss the activity coordinator taking her out etc these past months. Mum does get upset sometimes as staff have come and gone over the years and she doesn't like different staff coming in her room, so it is nice when she sees the same staff.

I have visited many care homes in my capacity in the care industry and yours is far the best in North West area. I cannot believe you have not been rated outstanding by the Care Quality Commission as far outway other care homes given the good award. Staff in all areas outstanding.

He been well looked after and and health care issues have been dealt with efficiently and effectively.

Some times going in to visit him often I do not know how the staff do it as some of the residents can make it very challenging for them.

If anybody asks would I recommend this care home then the answer is a 100% yes.

Dad has been here over 2 years and I'm very happy for him to stay

I would recommend Bentley Manor to any potential client

Several visits in July 2026 to visit a friend who has recently become a resident. Friend has a lovely room and en suite. There is a modern tv and plenty of storage for clothing etc. Friend is taking time to settle in but getting there with help from the very devoted members of staff. It is obvious that he is well cared for even though he is quite poorly. The food looks lovely and the variety on offer is good. Every member of staff we have spoken to is very helpful and they all look happy in their work. Thank you to everyone for taking such good care of our friend.

She has also increased weight and improved mobility since being in Cromwell court

My elderly mother went to live in Clumber House 6 months ago suffering with anxiety. The nurses and staff have been excellent with her and she is now happy, safe and content. The home is kept lovely and clean and all the staff are approachable, friendly and helpful. I am happy in the knowledge that she is being well taken care of.

I am always kept informed of any changes in her general health and any changes to medication are discussed with me.

Thank You

Activities are good staff friendly & helpful

Very cheerful , friendly staff , very helpful and caring . Food looked good , staff always on hand for the residence , Clean , hygienic , nice lounge areas . Parking could be better , on a busy day can be a bit of nightmare to get in and out of the carpark .

We as a family were all made so welcome on our visit to look around Bentley Manor. The care home manager and deputy were both very supportive and understanding of our situation and worked quickly to assess our mother in law and to find the right room within the home. When we moved our relative into the home, again we were met with very friendly staff including the manager and deputy who presented her with a welcome pack. What a lovely touch. On subsequent visits we are made to feel at home and our mum in law has settled really well. Top marks Bentley Manor.

The home is clean, welcoming and has a friendly atmosphere. Staff work very hard and are always supportive whenever we have questions or need updates about my dad.

The family feels that our brother is very lucky to be cared for at Bentley Manor. With advanced dementia he has been kept safe in a kind & loving environment. All the employees have shown consideration & support to our brother & the whole family. I cannot thank them enough.

The staff at Bentley manor have been great during the past year. My mother has been made to feel welcome and respected. The carers work extremely hard to meet her needs and try to ensure that she is comfortable at all times.

Last summer my mother, a resident on Rylands, became ill with an immune problem which made her very poorly, even aggressive at some points, due to the effects of medication she has to take. The condition was called Bullous Pemphigoid, where her skin and tissue broke down instead of any infection she had. He skin was very bad, presenting like like chicken pox all over her body. It took several months to be diagnosed, which meant her whole body was affected.The treatment included taking steroid tablets with was the cause of her aggression and body care, including showering with special wash followed by cream being applied 2/3 x daily. All the staff who worked with her with care, patience and dedication. The dermatologist she visited last week wanted me to pass on her thanks and good wishes to all the staff as recovery would not of been possible without their fantastic care.