Harbour Healthcare Ltd in Cheshire | 4 Care Homes

Review of
Cromwell Court Care Home
from Carolynn B (Daughter of Resident) published on 20 August 2025

Submitted via Website • Report

Overall Experience

Mum has been in Cromwell for a few years now and I sleep easier knowing that mum is safe, well looked after and cared for in the best way possible, every member of staff I talk to when I visit is great and just makes visiting easier knowing how much they care and know not only the residents but their

families too

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for your lovely review, i will pass on your comments to all staff

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Review of
Cromwell Court Care Home
from J R (Son of Resident) published on 18 August 2025

Submitted via Website • Report

Overall Experience

My mother has recently been in Cromwell Court for respite, and had a lovely experience the staff where very attentive to her daily needs and enjoyed being made to feel welcome and nothing was too much trouble. I would recommend this care home, as based on my visits to see my mother, the staff on duty

deserve to be commended for their work ethic in a difficult environment dealing with very vulnerable clients.

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thank you so much for your lovely review. It was a pleasure to care for your Mum and we hope she is doing ok now she is back in her homeI will pass your comments on to the staff

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Review of
Cromwell Court Care Home
from C D (Son of Resident) published on 18 August 2025

Submitted via Website • Report

Overall Experience

I always find the staff very courteous and my Mum always looks happy and content.
My mums room is always tidy and her clothes are always immaculate.
The home is always cheerful and the entertainment team are Brilliant.

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for your lovely review. I will pass the comments onto staff and the activities team who all do an amazing job

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Review of
Cromwell Court Care Home
from M S (Son of Resident) published on 15 August 2025

Submitted via Website • Report

Overall Experience

All ways impressed by the whole team and the care they provide. The unit my mums is on is well run, with sympathetic caring people working hard at a most difficult job. The facilities are well laid out for the residents and visitors.

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou for your lovely review. Staff will be pleased to know they are appreciated

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Review of
Cromwell Court Care Home
from L C (Daughter-in-law of Resident) published on 15 August 2025

Submitted via Website • Report

Overall Experience

The care home team are always friendly and welcoming. They provide great care, activities and a friendly environment. The rooms are clean and tidy as well as the communal areas. Cannot ask for better care and happiness.

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for your lovely review. It is always nice for the staff to see how appreciated they all are

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Review of
Bentley Manor Care Home
from Christine L (Wife of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

My husband was transferred here directly from hospital, he had been residing in another care home. The care here at Bentley Manor is exemplary, it is well structured from home manager, administrator, registered staff, care assistants, activity coordinator and all ancillary staff. The fod is of high

quality and as my husband was not eating in the residential care home he is now eating well and gaining weight.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Bentley Manor Care Home

Thank you for your comments about your recent experience at Bentley Manor Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
Bentley Manor Care Home
from Helen W (Daughter of Resident) published on 13 June 2025

Submitted via Website • Report

Overall Experience

My elderly mum has been a resident for over 6 months. The staff go above and beyond to care for her. My mum settled straight away and has not mentioned about going home once, she is very happy. They make all visitors feel welcome and keep you updated on any concerns they may have about your relative.

All staff are committed to caring for all the residents.

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Review of
Cromwell Court Care Home
from Teresa L (Daughter of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident for 15 months. she has vascular dementia. She is very happy living there, for the first 10 months she thrived joining in the many activities provided by the staff. It was so wonderful to see her becoming the mother she had always been. She loved every single member of staff

who were looking after her. It was so wonderful to watch the care, concen, compassion and even love she was shown to her. I was so happy to know she was so well looked after as it is very difficult to leave your loved ones at a very vulnerable time.
The home itself is very clean and well maintained. Rooms are thoroughly cleaned on a daily basis and all the residents are well presented, they have in-house laundry service. Residents who are able can go out on trips to visits shops or places of interest. Actives happen on a daily basis when resided are encouraged to participate.
I can thoroughly recommend Cromwell Court and the amazing staff, who make it home from home for all residents

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for your lovely review. The staff do go above and beyond making Cromwell a home from homeThe activity girls work so hard to get everyone involved and we have a brilliant housekeeping team.So glad you feel you can trust us to look after your Mum

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Review of
Cromwell Court Care Home
from D B (Son-in-law of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

My mother-in-law, who has severe dementia was admitted to Cromwell Court in January 2025 after suffering from many falls, spells in hospital, frequent police visits and at time aggressive behaviour and community care arrangements had failed to help.
Since being admitted as a resident, she has had remarkable

positive transformation where she has put on weight from a dangerously low weight, is sleeping better, had her medication reduced and has made new friends. We are delighted with her improvement and she is MUCH more happy.
The staff at Cromwell Court are absolutely superb - they are invariably kind, thoughtful, alert to residents' needs and above all calm and compassionate. They see these poor people as real human beings and obviously care deeply for them
A special shout out goes to the two ladies in the activities team for their tireless work and great activities and trips out.
The home itself is in good condition and the rooms are basic but nice and regularly cleaned.

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so so much for your lovely review, we are so happy that you are pleased with the care your mother in law is receiving. It is lovely that she has made new friends and has settled in well. The activity girls do an amazing job in keeping everyone entertained and as you say we all care deeply about everyone of our residents

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Review of
Bentley Manor Care Home
from Ruth B (Daughter of Resident) published on 2 May 2025

Submitted via Website • Report

Overall Experience

Bentley Manor is an excellent care home specialising in Dementia and Alzheimer's. The staff are warm, friendly and welcoming. My mother has been a resident for nearly 3 years and l am very impressed with the care she has received and is still receiving. Bentley Manor is run by an excellent manager and

assistant manager who are both approachable, knowledgeable, professional and proactive. The Administrator has been excellent when l have needed her help. My mother is in the Willows Unit and the staff that care for her are compassionate, sensitive to her needs, work well as a team and work extremely hard. In fact, they are wonderful and the manager of Willows is exceptional! Communication is very good and all staff have received training in Dementia and Alzheimer's Disease. I visit several times a week at different times of the day and so have seen that this high standard of care is consistent. I know that my mother is safe and very well looked after.

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Review of
The Old Vicarage & The Willows Care Home
from A H (Niece of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

My uncle was a resident for eight months until his passing. This home gave him excellent care. He was treated with compassion and dignity at all times, and his final months were filled with love and laughter. The staff were exceptional in supporting both his needs and his family. In my opinion, there

is no better facility or team. I am grateful to them.

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Review of
Cromwell Court Care Home
from Linda H (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Cromwell Court is an excellent care provider for both my mother and stepfather, my mother has been a resident for four years and my stepfather is in nursing, he requires pallative care, both are treated with care and dignity, if I have any concerns the manager is always quick to reassure me, the activities

are second to none, my mother loves the staff and looks upon them as family, she always has a smile on her face.

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou for your lovely review, the staff are amazing and i am glad you feel she thinks of us as her family

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Review of
The Old Vicarage & The Willows Care Home
from Janice B (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

When I visited my Mum today she was having afternoon tea with the other residents. It was a lovely atmosphere. The staff organise some super afternoons and everyone enjoys themselves. It is a pleasure to visit my Mum. I would like to thank all the staff for making my Mums life comfortable and for giving

me peace of mind.

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Review of
Bentley Manor Care Home
from V P (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Bentley Manor for me is a brilliant place for my mum. Everyone is brilliant with her even when we come to visit. The staff make us so welcome. We even have a good rapport with the office staff, cleaners. So a big thank you to all. Forgot to say also entertainment staff.

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Review of
Bentley Manor Care Home
from John D (Husband of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Every member of staff showed consideration, respect and provided all necessary requirements.

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Review of
Cromwell Court Care Home
from Jane H (Daughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum is a resident and since being at Cromwell Court has improved so much. She is very well looked after and the staff are amazing and go above and beyond. She is very happy and always looks clean. We as a family will always be grateful for the love and care she receives off the amazing staff. Thank

you so very much.

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for your lovely review. The staff at Cromwell really go above and beyond for every resident.

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Review of
The Old Vicarage & The Willows Care Home
from Karin R (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

From walking through the door the management and staff are caring and empathetic both to the resident and the family. Both my parents have been in care homes but the Old Vicarage really does feel like mum's home. The staff couldn't do more for the residents it really feels like one big family. I really

couldn't recommend it more. Thank you for everything you do! xx

Reply from Clare Mould, Executive Administrator to the Board of Directors at The Old Vicarage & The Willows Care Home

What a lovely review of The Old Vicarage & The Willows Care Home! We have wonderful team at the home and are really pleased that you feel they are caring and empathetic to both residents and their families. We are really glad that you feel part of the family! Kind regards

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Review of
The Old Vicarage & The Willows Care Home
from C S (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My father was placed in this home following a hip fracture. As it was the far side of Warrington it was inconvenient. However, I rapidly came to realise the care was excellent, so when we had the option to move him, we didn't. I always felt welcome when visiting. It was never a problem to speak to staff

about Dad and indeed they frequently offered information and updates. All the staff got on well with each other and the atmosphere was homely. Even admin and cleaning staff knew residents by name and interacted with them. The entertainers were excellent - they identified ball games as Dad's favourite activity, the only problem here was there was only two of them! Others involved in Dad's care independently volunteered the information that staff were helpful and knowledgeable.

Reply from Clare Mould, Executive Administrator to the Board of Directors at The Old Vicarage & The Willows Care Home

Thank you for your lovely review of The Old Vicarage & The Willows Care Home! It's great to know that you find the care home homely, care excellent and the team helpful and approachable! Your Dad is a well-loved member of our community and we love having him join in with the activities like the ball games. Our team are dedicated to providing the best of care to your Dad and are always happy to speak to you and answer any questions you may have. We look forward to seeing you soon! Kind regards,

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Review of
Bentley Manor Care Home
from Mark W (Son of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

I want to send a massive thank you to all the staff that have looked after my mum, who sadly passed away on 30th December 2024, aged 86. Mum had been a resident since October 2023. The staff at Bentley Manor Care Home have all been amazing right to the end of Mum's life. All the staff/carers at the

home who are busy scooting around doing jobs but still have the time to talk to us about Mum and let us know how the situation was right up to her passing. We will miss visiting the home as we were always welcome and offered plenty of cups of tea.
If anybody asks in the future about Bentley Manor and the staff/carers, you have my 100% positive review to give them. Once again, a big thank you.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

We're so very sorry to hear of the passing of your beloved mum, please accept our deepest condolences. Your mum was a much-loved member of Bentley Manor Care Home and the team loved caring for her. They really enjoyed seeing you and talking to you when you visited too! Thank you for your kind words about the team and the fantastic care that they give to residents. Kind regards, Clare.

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Review of
Bentley Manor Care Home
from Petet H (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

I visit my mum every day at Bentley Manor Care Home. I have built up a great relationship with all of the team who care for my mum and I couldn't wish for better people to look after her. These are wonderful people who truly understand the needs of the residents. People I enjoy seeing every day, like

a family to me. I consider myself very lucky to have found such an awesome place for my mum to feel safe and secure in. Thanks to all at Bentley Manor.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

What a lovely review to receive! Your mum is in very good hands at Bentley Manor Care Home and the team there love caring for her. It's great that you find it an awesome place, with a team of wonderful people! We are honoured that you consider them family and they love having you visit too! Kind regards, Clare.

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Care Homes Owned by Harbour Healthcare Ltd in Cheshire

Harbour Healthcare Ltd Locations in Cheshire (4)

Harbour Healthcare Ltd Reviews in Cheshire (247)

Cromwell Court Care Home

Cromwell Court Care Home

Cromwell Court Care Home

Cromwell Court Care Home

Cromwell Court Care Home

Bentley Manor Care Home

Bentley Manor Care Home

Cromwell Court Care Home

Cromwell Court Care Home

Bentley Manor Care Home

The Old Vicarage & The Willows Care Home

Cromwell Court Care Home

The Old Vicarage & The Willows Care Home

Bentley Manor Care Home

Bentley Manor Care Home

Cromwell Court Care Home

The Old Vicarage & The Willows Care Home

The Old Vicarage & The Willows Care Home

Bentley Manor Care Home

Bentley Manor Care Home

Awards / Recognitions (5)

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