Harbour Healthcare Ltd in Cheshire | 4 Care Homes

Review of
Cromwell Court Care Home
from James c (Son of Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

My father was a resident at Cromwell court care home Warrington for over a year. I understand caring for a person with the terrible illness Dementia is challenging, I do not believe i am an unreasonable person however that is how i was made to feel.
I believe one of the main failing for the management

if the lack of empathy towards the family's, when placing a loved one into a homes care you have to trust they will give the person everything they can to help to make there live slightly more bearable.
My father had several falls in a short space of time, when i approached Tracy the home manager to ask what we could do to reduce the risk of my father having further falls, i was told "I don't have the staff"
On three separate occasions i found my father dirty and smelly, i not talking about a wet accident, i am suggesting days in the same clothes. I called Tracy where i was told "My father is resistant to his care" in my opinion keeping my father, clean, warm and fed should be basics.

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Were very sorry to read your comments and disappointed to hear your experience did not meet expectations. The care and wellbeing of our residents is always our top priority.

Caring for someone…read more

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Review of
Bentley Manor Care Home
from D W (Niece of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

I've just come back from a visit today and I feel compelled to write a review.
The care team have gone above and beyond as my dear uncle receives outstanding end of life care though this saddens me I'm heartwarmed to see how kind, compassionate, and thoughtful in how the team go out of their way to

care for my relative.
Thank you so much and I am sure I am not the only one to have noticed the team make a substantial difference to our loved ones lives here.

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Review of
Bentley Manor Care Home
from Joan R (Sister of Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

I have found the staff to be pleasant/helpful and good fun. They are always good with Tony my brother and he can be difficult sometimes & although he is bedbound the activities carer calls in every morning to say hello and have a chat. Tony seems to enjoy the food. He now considers Bentley Manor to

be his home and always refers to it as home. He has had a number of visits to Hospital and even when he returns if it late they find him something to eat although his go to snack is cereal.

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Review of
Cromwell Court Care Home
from Donna D (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Cromwell Court Care Home is good to keep mum in, they look after her well, they do activities most days, take them on trips, good food and drink, very clean home, bedrooms are lovely.

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou Donna for your review, it is always nice for the staff to see they are appreciated

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Review of
Bentley Manor Care Home
from Lorraine O (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

Bentley Manor is a lovely care home, very modern furniture and is always well maintained by the in house maintenance team. All staff members are very welcoming, communication by the nursing staff is excellent either by telephone or on visits, updating me about my mum.
The cleaners do a very good job

of housekeeping.
The activities team are wonderful, thinking up activities for all the residents, positing sending photo's on the social media page for relatives to see, even though Mum is not taking part she is included in the room.

Reply from Andrea Fjodor, Regional Manager at Bentley Manor Care Home

HiThank you for taking the time to include all staff at Bentley Manor, everyone within the team is included in making the home wonderful for all our residents including the ones who just can't quite…read more

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Review of
Bentley Manor Care Home
from Peter H (Son of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

It's coming up to 3 years since my mum moved to Bentley Manor. I have visited nearly every day and built a strong relationship with the wonderful staff and other residents. People are really cared for and treated with respect and a high level of consideration.
We have had two birthday parties in the

dining room which were fabulous, relatives travelled from around the country and everyone who has visited has commented on the lovely environment and expert staff at Bentley Manor.
A heart felt thank you to everyone who looks after my mum.

Reply from Andrea Fjodor, Regional Manager at Bentley Manor Care Home

Hi Thank you so much for your lovely words of kindness, I will sure pass on these wonderful thoughtful words to our amazing staff at Bentley Manor, and your right its one big family.

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Review of
Clumber House Care Home
from J H (Son of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

Staff and management are very kind and helpful. Rooms are good, clean and have plenty of space. Not seen food so can't say the quality.

Reply from KATRINA DARBYSHIRE, MANAGER at Clumber House Care Home

Thank you for your review and kind words it is greatly appreciated.

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Review of
Cromwell Court Care Home
from Lesley S (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

My mum has been here for two weeks she has come I leaps n bounds with the help of the nursing staff , carers , activities , and other staff. If I had to choose this as her permanent place I would be happy to do so , although I wish she could come home . My mum enjoyed her country n western night out

(daytime activity) the bar is fantastic, the garden is big , the manager Tracey says use it as your own home. The rooms are big
And cleaned daily when you enter the building you don't get nasty smells like some homes , they have 3 courses for lunch n dinner , the whole team are just brilliant, thank from us all x

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou for this lovely review. Your Mum is a pleasure to care for. It is always nice for the staff to get recognition and i will pass on your review to themThankyou once again

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Review of
Cromwell Court Care Home
from Derek W (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

Impressed with all the staff.

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou for your review i will pass your comment onto the staff

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Review of
Bentley Manor Care Home
from Mark O (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

I feel the staff are really good at listening, and acting on concerns that i raise regarding my fathers wants and needs.

Reply from Andrea Fjodor, Regional Manager at Bentley Manor Care Home

Thank you Mark for your kind words, I will let the staff know how appreciative you are of their hard work at Bentley Manor.

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Review of
Clumber House Care Home
from M B (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Staff friendly, met any needs & concerns I've had. Addressed most issues & requests.

Reply from KATRINA DARBYSHIRE, MANAGER at Clumber House Care Home

Thank you for your review, we are glad you are happy with the care provided at Clumber house.

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Review of
The Old Vicarage & The Willows Care Home
from Gordon L (Husband of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My wife has stayed at The Willows for respite care. I was very unsure about home care for my wife; however, I could not be more impressed with every area of my wife's care. All of the team has gone above and beyond in every area of my wife's care. Excellent food, superb cleanliness and personal care

in every area. I very much judge any form of care for my wife on how it feels in the home. The energy, care, and sense of genuine willingness to make her stay as comfortable and passionate are evident at every part. Thank you for giving me the peace of mind that was so needed. It has been invaluable.

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Review of
Cromwell Court Care Home
from Elizabeth C (Sister of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

My brother in law has been at Cromwell Court for the last 2 years and my husband and I cannot praise every single member of staff enough. He sadly had a fall that caused him to go to hospital during the night a member of staff went with him and stayed there for the rest of their shift. He ended up having

surgery which was successful but through other issues he sadly passed away 2 days later. We cannot fault the care he received from them. Yes he didn't go to bed at night but that was him for the last 4 years but they tried to coax him but stubborn he was. He enjoyed a laugh and joke but was a gentle giant who didn't like other residents shouting at staff. Nor can we say that staff didn't involve us in his care. Having worked in the care sector myself in the past I cannot fault a single thing. Thank you every single member of staff from maintenance , kitchen, domestic&laundry, reception, hairdresser, care and nursing teams & managers

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thankyou so much for this lovely review. We send our deepest condolences to you both for the sad loss of your brother-in-law who you rightly said was a gentle giant. It was a pleasure to care for him.…read more

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Review of
Bentley Manor Care Home
from S M (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum as been at Bentley Manor for more than two years and my Dad for a few months before he passed away and both are treated very well my mum always looks very clean and cared for and always looks happy to see the staff

Reply from Andrea Fjodor, Regional Manager at Bentley Manor Care Home

Thank you so much for your lovely comments, we appreciate what you have said about Bentley Manor Care Home. Thank you again, Andrea

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Review of
Clumber House Care Home
from Kath B (Friend of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

Overall with a new manager in place the home is better my friend is happy there and receives good care from All the staff I visit my friend with her other friends we read stories and in the past player games unfortunately with no activity person my friend is less interactive now it would be nice weather

permitting if my friend could have some fresh air in the smalll garden patio area with other residents

Reply from KATRINA DARBYSHIRE, MANAGER at Clumber House Care Home

Thank you for your review, we are glad your family member is doing well in the home.

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Review of
Clumber House Care Home
from M R (Wife of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

My husband has been a resident of Clumber House, since August 2024, he suffered a stroke initially, and was then admitted to Clumber House.
Staff have been welcoming, warm and attentive, and have looked after my husband to the best of their ability.
He has been cared for well, and I am kept up to

date regarding any problems.

Reply from KATRINA DARBYSHIRE, MANAGER at Clumber House Care Home

Thank you for your review, we are glad your family member is doing well in the home.

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Review of
Clumber House Care Home
from Derrick W (Brother of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

Happy with the care my brother is getting, always clean and tidy, and all of the staff are good, his room is always tidy, clothes in wardrobe, , I get regular phone calls about flu covid injections

Reply from KATRINA DARBYSHIRE, MANAGER at Clumber House Care Home

Thank you for your review, we are glad your family member is doing well in the home.

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Review of
Clumber House Care Home
from Josephine T (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

My dad is a very awkward person (due of course to his alzheimers/dementia) but the staff are unfailingly kind and patient. I ring every week and staff often try to get my dad to speak with me, the success/failure of this all depends on whether he is willing to speak. Obviously he has some days & some

hours better than others.

Reply from KATRINA DARBYSHIRE, MANAGER at Clumber House Care Home

Thank you for your review, we are glad your family member is doing well in the home.

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Review of
Clumber House Care Home
from M B (Niece of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

We found clumber house a friendly place and the are willing to answer any questions or queries we had,they bring dogs with their owners and it brightens residents days,they enjoy and celebrate every occasion and its not aplace where people dont care! its a clean bright happy place.

Reply from KATRINA DARBYSHIRE, MANAGER at Clumber House Care Home

Thank you for your review, we are glad your family member is doing well in the home.

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Review of
Clumber House Care Home
from Stephen F (Son of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

Not outwardly posh in appearance but clean, tidy and functional rooms and common areas.
Staff are fully competent, very helpful and cheerful about their jobs.
As a regular visitor I like to know the names of staff. Often they seem to forget to wear their name badges! I have been asking for a gallery

on view with names against photos.

Reply from KATRINA DARBYSHIRE, MANAGER at Clumber House Care Home

Thank you for your review, we are glad your family member is doing well in the home.

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Care Homes Owned by Harbour Healthcare Ltd in Cheshire

Harbour Healthcare Ltd Locations in Cheshire (4)

Harbour Healthcare Ltd Reviews in Cheshire (267)

Cromwell Court Care Home

Bentley Manor Care Home

Bentley Manor Care Home

Cromwell Court Care Home

Bentley Manor Care Home

Bentley Manor Care Home

Clumber House Care Home

Cromwell Court Care Home

Cromwell Court Care Home

Bentley Manor Care Home

Clumber House Care Home

The Old Vicarage & The Willows Care Home

Cromwell Court Care Home

Bentley Manor Care Home

Clumber House Care Home

Clumber House Care Home

Clumber House Care Home

Clumber House Care Home

Clumber House Care Home

Clumber House Care Home

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