Harbour Healthcare Ltd in Merseyside | 4 Care Homes

Review of
Kingswood Mount Care Home
from Izzy K (Daughter of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

Mum came here 2 weeks ago , staff are lovely too soon to really say if mum will settle in on but ok so far, rooms are adequate and meals look nice , mum was in hospital before she arrived so seems to be settling in ok

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Review of
Kingswood Mount Care Home
from Hannah W (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Dad has settled in really nicely here in the past month, and we're really pleased with the staff and how happy he seems here.
Staff are lovely and have been really reassuring with meeting his needs and with ensuring both his physical and mental well-being.

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Review of
Madison Court Care Home
from J W (Husband of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been in Madison court for 6 months now and is quite settled. We often go for coffee or to visit our daughter and will say shall we go back now which gives me a sense of relief. The staff are very friendly and professional and my wife is not stressed at Madison court.

Reply from Bernadette Roberts, General manager at Madison Court Care Home

Thankyou for the lovely comments you have no idea how good it makes us feel when we know you can you leave your wife with us and know she is cared for. Once again we also have amazing, supportive relatives

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Review of
Madison Court Care Home
from J Y (Wife of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident of Madison Court for several years and throughout his care and support has been excellent. He is non verbal and unable to walk and yet every effort is made to involve him in craft and social activities. Madison Court has a very good programme of weekly activities involving

crafting, playing games, jigsaw. Relatives are invited to be included and the time spent doing this is both rewarding and relaxing. A wide range of social events take place regularly, afternoon teas with entertainment and other entertaining events such as balloon modelling. The management team are fully committed to this programme which is why it is so successful. This aspect of life at Madison Court gives a very enjoyable dimension.

Reply from Bernadette Roberts, General manager at Madison Court Care Home

It is an absolute pleasure caring for your husband, the support we recieve from our relatives is overwhelming and we can't thank you enough.

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Review of
Madison Court Care Home
from Pamela T (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

Mum moved into Maddison Court for respite. The staff were amazing. Professional, friendly and helpful especially when it was a stressful time for both mum and the family.
Mum is now a full time resident and the care given is excellent. The activities team cover all kinds of activities. The carers especially

a specific member of staff are amazing and we feel relaxed and happy leaving mum in their care

Reply from Bernadette Roberts, General manager at Madison Court Care Home

Thankyou for the lovely comments, your mum is a pleasure to care for and everthing is made so much better by the wonderful relatives we have at Madison, staff feel proud to work here.

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Review of
Victoria Care Home
from C W (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

We were so lucky to have found Victoria Care Home in Rainford for the last 4 1/2 months of mums life we were able to relax in the knowledge that she was safe and well looked after. The staff from the managers, nursing staff, maintenance staff, cleaners, caterers and carers were all very helpful, approachable

and kind. They care about the family too. There are 2 activity coordinators who provide weekly bingo sessions, regular singers and craft sessions. They have a noticeboard with weekly newsletters and puzzles. Thank you Victoria Care home.

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Review of
Madison Court Care Home
from nicola b (Daughter-in-law of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

A really well run home, very clean. Staff are always helpful. Lots of activities for residents to join in with. my mother in law always says she is happy here and the staff are lovely. We are very happy as a family that she is safe and well. I always recommend this home to other friends and my colleagues.

Reply from Bernadette Roberts, General manager at Madison Court Care Home

Your mum in law is an absolute pleasure to care for, thankyou for the lovely review.

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Review of
Madison Court Care Home
from Susan S (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

I highly recommend Madison Court. I find there is a welcoming friendly atmosphere throughout the home for both residents and their families. Mum has lived at Madison Court for over two years and is comfortable, settled and content. I am extremely pleased with how Mum is looked after by the caring, professional

and attentive staff. I am contacted if any health issues arise and these are dealt with straightaway.
The residents are actively encouraged to participate in the wide range of activities and entertainment, and looking at the photos and videos posted of the frequent parties and assorted entertainment, have great fun doing so.
I believe Madison Court to be a happy, very caring home and a good place to live.

Reply from Bernadette Roberts, General manager at Madison Court Care Home

Your mum loves all the activities and makes the most of everything we have to offer, she is a delight to care for.

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Review of
Madison Court Care Home
from Vickie E (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

The staff really care for the residents and treat them like family. Both of my parents have been cared for at Madison Court over a couple of years now and everytime I visit I can see they are all well looked after. This gives me great peace of mind to know.

Reply from Bernadette Roberts, General manager at Madison Court Care Home

Thank you for such a lovely review and thankyou for entrusting the care of your mum and dad to us it is an honour.

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Review of
Victoria Care Home
from M S (Respite Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

At a time when I needed respite care, the staff at the Victoria Care Home were particularly caring in their welcome. From the outset, I was afforded dignity and care by all that I was assisted by. I cannot fault the management or staff at any level. I was not well enough to take part in any activities,

although I was aware they were available.
Victoria Care Home was warm, clean and comfortable.

Reply from Claire Cole, Marketing Assistant at Victoria Care Home

Thank you for taking the time to give us this lovely feedback on your experience at Victoria Care Home. The team here care a great deal about supporting our residents with dignity and kindness, and we're so glad to hear that your experience was so positive. Wishing you all the best.

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Review of
Madison Court Care Home
from C I (Friend of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My mum and I visited a friend in the care home and were very surprised at how nice the home is. The staff were very friendly and helpful and the home itself is very clean and tidy, my friend is well looked after and very happy there.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Madison Court Care Home

Thank you for your lovely review of Madison Court Care Home! We are so pleased that you like the home. We have a very dedicated team at Madison Court Care Home that work hard to ensure the home is clean and tidy and provide the best of care. It's lovely to know that your friend is very well looked after and happy! Kind regards, Clare

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Review of
Kingswood Manor Care Home
from Trish C (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My dad arrived at Kingswood Manor 2 days ago and what an incredible nursing home this is. The manager has been wonderful from the first time I spoke to her. Everyone who works there is exceptional. They really do care for their residents. They are happy, caring, helpful, and very good at their job.

They have made my dad and my family feel very welcome I would recommend this nursing home 100% because they really are fantastic. It feels like a big happy family. The day my dad arrived we had a live singer on all the staff had the residents dancing and singing it was just wonderful the atmosphere was electric we loved it. Even the manager gets up and sings, with a great voice. The bedrooms are a great size and have everything you need in it. You can add all your own furniture and photos to make it feel like home. I really didn't know what to expect from a nursing home but it has blown me away. Thank you to everyone who works there for being so kind to my dad and my family.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

What an amazing review of Kingswood Manor Care Home! It's so wonderful to know that your Dad and yourselves have been made so welcome and part of the family. Our team are fantastic, they really do work hard to provide the very best care to the residents and we're happy that you are experiencing this. The activities are very popular and everyone enjoys the singers! We're sure you're Dad will be very in his new home for a long time to come. Kind regards.

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Review of
Victoria Care Home
from P M (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum lived with me and my family for over 20 years. It was a very difficult decision to place her in a care home. The management and staff at VCH made this transition more acceptable. They treat Mum with dignity and respect. Managers are approachable and deal with queries swiftly and efficiently.

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Review of
Victoria Care Home
from J F (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum was admitted to VHC in August 2024. It was a very difficult decision for the family to make but her declining health and several nasty falls made it impossible to look after her at home.
VCH have looked after Mum so well - they have tried so hard to encourage her to eat/drink. The staff have treated

her with respect and dignity even at her most challenging times.

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Review of
Madison Court Care Home
from C B (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

It was a difficult and emotional time moving Mum from her residential home into nursing care and trying to find the right place. It's fair to say that moving to Madison Court was the right decision though. Mum is receiving quality, personalised care from dedicated staff. She settled in straight away

and always seems happy and relaxed which she hadn't previously.

Reply from Clare Mould, Executive Administrator to the Board of the Directors at Madison Court Care Home

Thank you for your lovely review of Madison Court Care Home! It's wonderful to hear that your Mum is settling so well and is receiving the quality, personalised care that our team work so hard to provide. We're so glad she is happy at Madison Court Care Home and are sure that she will continue to be so. Kind regards, Clare

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Review of
Victoria Care Home
from Chelsey P (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

I would like to say how lovely the staff in Victoria Care Home have been. My dad moved to this care home from a home he didn't like and the staff here have made him feel so welcome, he loves all the staff and the care the staff give him is amazing, and too puts up with all his hard work. I would like

to give a big thank you to the management for their hard work with him.

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Review of
Victoria Care Home
from Julie B (Niece of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

My experience at Victoria Care Home in Rainford has been a very positive one. The staff are caring and friendly with lots of patience. My auntie has been treated with understanding and respect as her Alzheimer's progresses and becomes more challenging. The staff including the management are very approachable

and have listened and dealt with any issues that have arisen and dealt sensitively with my Aunt at all times. I feel that more activities would be really beneficial and flushing handles on toilets for the disabled would be great.

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Review of
Victoria Care Home
from Elaine A (Wife of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

Welcoming, friendly staff. The lovely home is clean and does not have 'nasty' smells. Residents are well looked after respectfully. Staff supported family members as well as residents. Due to the nature of dementia residents tend to wander into other rooms and on occasion move items. I am aware that

every effort is made to prevent this, however, some personal items do not return despite being reported. This can cause distress. I rate Victoria Care Home highly and have no concerns regarding the safety and care of my husband. Management and staff are always available.

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Review of
Victoria Care Home
from Sandra M (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Victoria Care Home took such good care of my lovely mum who sadly passed away in September. They were kind, caring, compassionate, and respectful, not just to my mum but to me and my family as well. Always had time to have a chat when I needed it. I am so glad that I chose Victoria Care

Home. I trusted them to do what was right for my mum and I will be forever grateful to them.

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Review of
Madison Court Care Home
from Cathy H (Daughter-in-law of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My father-in-law recently transferred here from home. The transition was particularly emotional for him and us. I can honestly say that the staff went out of their way to ensure a smooth transition. They were so understanding, kind and caring to us all and made us feel like part of the Madison Court

family. We are so happy with all aspects of the home and my father-in-law is so settled and thinks it is his home! This is such a comfort to us. Thank you everyone at Madison Court.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Madison Court Care Home

Thank you for such lovely words about Madison Court! We're really pleased to hear that the team helped your father-in-law to have such a smooth transition and that he has settled so well. Our team are always there for you and are happy to do everything they can to make you feel part of the family as, after all - you are! Kind regards.

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Care Homes Owned by Harbour Healthcare Ltd in Merseyside

Harbour Healthcare Ltd Locations in Merseyside (4)

Harbour Healthcare Ltd Reviews in Merseyside (266)

Kingswood Mount Care Home

Kingswood Mount Care Home

Madison Court Care Home

Madison Court Care Home

Madison Court Care Home

Victoria Care Home

Madison Court Care Home

Madison Court Care Home

Madison Court Care Home

Victoria Care Home

Madison Court Care Home

Kingswood Manor Care Home

Victoria Care Home

Victoria Care Home

Madison Court Care Home

Victoria Care Home

Victoria Care Home

Victoria Care Home

Victoria Care Home

Madison Court Care Home

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