Harbour Healthcare Ltd in Merseyside | 3 Care Homes

Review of
Victoria Care Home
from Ellen M (Niece of Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

Staff always go above and beyond to provide the best possible care for our loved ones. The environment is warm and welcoming it has quickly become not only a safe space for Ann but also for us as a family. Nothing is ever to much trouble and the support and the care we are given as a family is second

to non. We wouldn't have coped the past 12 months without this amazing team around us. We feel reasured and content knowing Ann is safe and looked after but also treated as we would treat her ourselves.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care HomeThank you Ellen for letting us know how we are doing at Victoria Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care & have a lovely day.

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Review of
Allerton Lodge
from Andrew J (Son of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

My dad has been at care for the last 6mths in that time i feel very happy with the care he has received in that time and looked after well. All staff are always available if you need anything and are always happy to talk to you at anytime

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Review of
Madison Court Care Home
from Deborah F (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

From the day I met the manager I knew I had to move mum to Madison Court Care Home, where she resided for 3 1/2 years. From day one she was happy, clean, healthy and included. The management and all the staff were outstanding.They do love and a care about their residents. In mums last week she was treated

with the utmost dignity and respect. For example, even though she was dying she was still washed and dressed in clean night clothes every day. The staff when going home came to say their goodbyes, many left in tears, their bond with mum was lovely to see. The care and love given to residents was also given to us through the last, hard week with professionalism and compassion. Madison Court Care Home St.Helens all round 100% outstanding.

Reply from Bernadette Roberts, General manager at Madison Court Care HomeIt was an honour to care for your mum she had the best smile ever, no matter what was going on she had a smile for you. Looking after her was a pleasure, thankyou for trusting us with her care x

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Review of
Madison Court Care Home
from Janette B (Wife of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

My husband John has recently become a resident, and I cannot fault anything, the staff have been wonderful, very friendly, Joan has been a a great support to me, and nothing is too much trouble for her.
John has settled right in and because of his Alzheimer's, didn't eat very much at meal times at

home, but wow he is eating everything at mealtimes in Madison.
Thank you all for the excellent care you give John . Many thanks

Reply from Bernadette Roberts, General manager at Madison Court Care HomeThank you, what an amazing review we do try our best to ensure our relatives and residents feel supported as we do recognise it can be a stressful time settling in and getting to know each other so I am pleased you are having a good experience and may it continue.

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Review of
Madison Court Care Home
from S H (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

I cannot fault the care my mum has received at Madison Court. Everyone goes above and beyond to care and also keep me fully informed.

Reply from Bernadette Roberts, General manager at Madison Court Care HomeThankyou we feel privileged to be trusted with your mum's care.

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Review of
Madison Court Care Home
from J S (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

As a family, it was a very difficult decision to move mum into a care home. Eight months later we know it was the right thing to do. Madison Court and its staff are amazing! They are committed and caring professionals who have welcomed and embraced us as a family. We cannot recommend Madison Court

highly enough to anyone who finds themselves in a similar situation.

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Review of
Allerton Lodge
from Jacqueline M (Friend of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

I find Kingswood Mount Care Home that the staff are very caring and very easy to talk to. When you are in the home you can see how well the residents are well looked after and always very clean and treated with dignity.

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Review of
Madison Court Care Home
from M H (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report

Overall Experience

It was a difficult decision to put my father into a nursing home. But after visiting Madison Court I was happy that my father would be looked after by the wonderful staff there.
The place had a warm welcoming feel and the accommodation was excellent.

Reply from Bernadette Roberts, General manager at Madison Court Care HomeThe team love looking after our lovely residents and if the home feels warms and welcoming what a great achievement, none of this would be possible without the wonderful support of our relatives, it's a pleasure caring for your dad.

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Review of
Victoria Care Home
from C H (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

My mother was placed into Victoria 15 months ago on CHC funding fast track due to her condition at home- I have been very pleased with the care she has received by a wonderful team of staff headed by the manager who has always been helpful and friendly with any queries I may have had.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care HomeThank you for your comments about your recent experience at Victoria Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Have a wonderful day!

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Review of
Victoria Care Home
from M S (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

A safe home, caring and approachable staff and management, a well led team- stable staff, staff and management are responsive to residents needs, the organisation is well lead.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon!

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Review of
Allerton Lodge
from S F (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

My overall opinion of Kingswood Mount is nothing short but exceptional. Every time I visit my dad, I'm so impressed with what's available and what's on offer. I feel comfortable leaving dad as I know he's in safe and caring hands.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Allerton LodgeThank you for your comments about your experiences at Kingswood Mount Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have an amazing day and see you soon!

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Review of
Victoria Care Home
from L F (Grandson of Resident) published on 25 August 2025 Submitted via Postal Card • Report

Overall Experience

Lovely clean home my nan is well looked after caring staff and management.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon!

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Review of
Madison Court Care Home
from Diane W (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

Moving our Mum into a care home was one of the most difficult decisions we, as a family, have had to make. However, nearly four and a half years later, we now know it was the right decision and that Madison Court was the right choice for Mum. She is happy, settled and cared for by an excellent group

of staff, many of whom have been at Madison for a long time. Mum is treated with dignity and respect by staff who are obviously very committed and care a great deal for her wellbeing. We are always made to feel welcome when we visit and are kept up to date on how she is doing. I would have no hesitation in recommending Madison Court.

Reply from Bernadette Roberts, General manager at Madison Court Care HomeThankyou for this lovely review your mum has been with us for a long time and has given us a lot of memorable moments (as did her sister), we appreciate the support you give to us.

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Review of
Allerton Lodge
from Sandra J (Wife of Resident) published on 19 August 2025 Submitted via Website • Report

Overall Experience

My husband was admitted to Kingswood Mount in April 2025 since then iam am happy with the care my husband receives I feel all staff are amazing the nursing team have made me feel more relaxed within in myself with the care they are providing.

Reply from Tina Thompson, Regional Manager at Allerton LodgeThank you for your review of Kingswood Mount. We are delighted that you are happy with the care your husband receives and you are able to relax knowing that the team are providing good care

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Review of
Madison Court Care Home
from S H (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Madison Court for over a year. She is comfortable, content and is well looked after. I am a frequent visitor to the home and am able to see the kindness, care and respect shown to my mother and other residents. All members of staff are friendly and welcoming and we are

grateful for their hard work and patience. We would like to give particular thanks to those who supported her during her recent hospital visits.

Reply from Bernadette Roberts, General manager at Madison Court Care HomeThank you for the lovely review. Your mum is a pleasure to care for and to support. I think mum views the hospital visits as a bit of a day out, and staff love taking her, we couldn't do what we do without the support of our brilliant relatives.

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Review of
Madison Court Care Home
from Rebecca J (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report

Overall Experience

I don't have enough words for this place and its staff. They were compassionate, empathetic, accommodating and so knowledgable with my mum and all of our family during my mums short stint at the home. One staff member in particular is amazing and so are her team. Wouldn't hesitate to recommend this

place to anyone.

Reply from Bernadette Roberts, General manager at Madison Court Care HomeI don't have enough words for this amazing family who at such a sad time kept smiling in the face of adversity and the love and compassion shown was overwhelmng, it was an honour to have been allowed to care for such a lovely lady.

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Review of
Madison Court Care Home
from J A (Husband of Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

I have been impressed with the care and support provided at Madison Court. The staff are genuinely caring and always put the residents first. My wife, who has dementia, has settled in very well here. The staff have been so patient and understanding, and I have noticed a real improvement in her mood

and engagement. The activities programme is excellent, with a range of options for different interests, and the home is well maintained. I am very happy with the care my wife receives, and would recommend this care home to others.

Reply from Bernadette Roberts, General manager at Madison Court Care HomeThankyou for the lovely comments, we all know how lucky we are to have your beautiful wife to care for and how lucky she is to have a wonderful husband like yourself, Madison prides it's self on not only caring for your loved ones but also caring for our relatives your just as important.

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Review of
Madison Court Care Home
from Deborah K (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

Mum had to be moved here from residential due to requiring nursing care. The difference is unbelievable she is happier, brighter and more alert. Her medications have been reduced and she appears more responsive.

Reply from Bernadette Roberts, General manager at Madison Court Care HomeWe are thrilled to read this mum is thriving and you get to enjoy time spent with her, we have a great team of nurses RMN's and RGN's with more than 200 years of experience between them and then to add the cherry on top we have great GP's who hold an MDT every week who will access external professional teams for us, a lot of work goes on behind the scenes to ensure our resident are recieving the correct care and treatment, it is all about the team work.

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Review of
Madison Court Care Home
from Jackie S (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report

Overall Experience

Dad moved into Madison recently and I couldn't be happier
Dads needs are finally being met enabling him to have a quality of life
He has opportunities to be involved
I would like to thank the care manager and all the team who do an amazing job

Reply from Bernadette Roberts, General manager at Madison Court Care HomeThankyou we try our best, your dad is a pleasure and it's great to see him thriving and enjoying the activities. We are glad you can go home and not worry about him.

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Review of
Allerton Lodge
from Izzy K (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report

Overall Experience

Mum came here 2 weeks ago , staff are lovely too soon to really say if mum will settle in on but ok so far, rooms are adequate and meals look nice , mum was in hospital before she arrived so seems to be settling in ok

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Care Homes Owned by Harbour Healthcare Ltd in Merseyside

Harbour Healthcare Ltd Locations in Merseyside (3)

Harbour Healthcare Ltd Reviews in Merseyside (208)

Victoria Care Home

Allerton Lodge

Madison Court Care Home

Madison Court Care Home

Madison Court Care Home

Madison Court Care Home

Allerton Lodge

Madison Court Care Home

Victoria Care Home

Victoria Care Home

Allerton Lodge

Victoria Care Home

Madison Court Care Home

Allerton Lodge

Madison Court Care Home

Madison Court Care Home

Madison Court Care Home

Madison Court Care Home

Madison Court Care Home

Allerton Lodge

Awards / Recognitions (5)

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