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Care Homes Owned by Harbour Healthcare Ltd in Somerset

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Harbour Healthcare Ltd in Somerset

Only the locations & reviews in Somerset for Harbour Healthcare Ltd are showing below.

View the details of all 40 locations (with 3215 reviews) owned by Harbour Healthcare Ltd

Harbour Healthcare Ltd Locations in Somerset (2)

 - Browse 2 Care Homes owned by Harbour Healthcare Ltd in Somerset
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Gotton Manor Care Home
West Monkton, Cheddon Fitzpaine, Taunton TA2 8LL 
9.7 78 reviews
Gotton Manor Care Home, Taunton, Somerset
"Mum has been resident following discharge from hospital after a fall. The compassion and patience everyone has given her has been second…"   Read all 78 reviews
  • from £1,250 / week
  • 60 Rooms
Location Type Care Home

Gotton Manor care home provides residential, nursing, palliative care and dementia care for up to 60 older people, from respite stays to long-term residence. This beautiful home was once a manor ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Oak Lodge Care Home
Lordsleaze Lane, Chard TA20 2HN 
9.6 91 reviews
Oak Lodge Care Home, Chard, Somerset
"As always cannot praise the staff enough The nurses, John the cleaner, Clair, Mike, Di and catering staff are all amazing The care they…"   Read all 91 reviews
  • from £1,644 / week
  • 47 Rooms
Location Type Care Home

Oak Lodge Care Home is proud to offer the highest standard of residential, nursing and dementia care in a warm and welcoming environment. Oak Lodge Care Home provides residents with an engaging ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Harbour Healthcare Ltd Reviews in Somerset (169)

9.4

Harbour Healthcare Ltd has a Group Review Score of 9.4 (9.407) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Harbour Healthcare Ltd must have a Review Score.

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Review of

Gotton Manor Care Home

from C R (Daughter of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been resident following discharge from hospital after a fall. The compassion and patience everyone has given her has been second to none as dementia causes her to be difficult at times. The home is very clean and all staff members are efficient, friendly and keen to help in any way. I have
been made very welcome on all occasions when visiting. Well done all.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your lovely review. It is always lovely to hear how welcome visitors are made to feel and how friendly and compassionate the staff are. We are very happy how well your Mum has settled into her new home. Thank you.
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Review of

Oak Lodge Care Home

from M H (Sister of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am sister to an elderly resident and have found the staff to caring, helpful and good humoured oth to my sister and to me as a visitor. To have to come into care was a great shock and the staff have meant that my sister has settled well into this lovely environment. he admin staff have been particularly
helpful to me.
Reply from Lisa Moxon, Home Manager at Oak Lodge Care HomeThank you for your review. I will pass on your kind words to the team.
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Review of

Gotton Manor Care Home

from H W (Son of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled into life @ Gotton Manor very well, my mother who lives on her own enjoys the visits to see dad, her husband. We find all members of staff to be care, kind and considerate and particularly enjoy playing cards with the residents and staff. All in all a very time establishment. My family
thanks you for your great efforts. Wish it was cheaper though!
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your review. It is great to hear that your Dad has settled in well and you and your Mother enjoy your visits. I am sure the residents enjoy playing cards with you all. Its wonderful to hear the lovely feedback regarding the care that your Dad receives. Thank you.
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Review of

Oak Lodge Care Home

from Caroline B (Daughter of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always cannot praise the staff enough
The nurses, John the cleaner, Clair, Mike, Di and catering staff are all amazing
The care they give dad is second to none. He enjoys the food
He loves you all, says you are all so kind. John, Veronica, Alina and Maya and a male nurse he talks about a lot,
says how kind they are with him, he thinks the world of them
I wish he would mingle with others, yet however hard I try he will not leave his room, well bed actually
Keep doing what you are doing
Reply from Lisa Moxon, Home Manager at Oak Lodge Care HomeWhat a wonderful review- Thank you. I will make sure your kind words are passed to the staff members. We would like all our residents to leave their room/bed however we do make sure that residents who chose not to participate in activities have one to one with our lifestyle team.
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Review of

Gotton Manor Care Home

from Kevin G (Friend of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolute perfection,,,,,,,really! , there is nothing that I can moan about or criticise, both management and all staff are great, always there if needed, monitoring every situation that is going on, very clean all around, always music playing which residents enjoy very much, well and me, everyone seems
to hold an upbeat attitude, no matter what day I call in, a safe and incredibly caring environment, and they make a great coffee!
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for this outstanding review! What a lovely read. It is amazing to see that your friend has settled in so well and you also enjoy your visits. We will look forward to your next visit and will have the music on and the coffee ready as always. Thank you.
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Review of

Gotton Manor Care Home

from Louise I (Daughter of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Gotton Manor for about 11 months who the staff are like family to her, so I don't have to worry about her I know she is well looked after.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your 5 star review. We are really happy that you can see how we aim to treat all of our residents like family, and to know that you don't have any worries about her and know that she is well looked after is amazing to hear. Thank you.
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Review of

Gotton Manor Care Home

from L T (Daughter of Resident) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was at Gotton Manor for two and a half years. He quickly settled in, and joined in with activities. When we saw him, he was always happy. The staff were always very friendly and happy to help. He had excellent care, right up to the very end. I would recommend This nursing/care home, as both sides
were very caring and very welcoming. He always talked highly of the staff.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your review. Thank you for your kind words regarding the care and treatment that your Dad received at Gotton Manor. We are very sorry for your loss. He will be missed very much at Gotton It was a pleasure and a privilege to have cared for him. Thank you.
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Review of

Oak Lodge Care Home

from Kerry B (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came into Oak Lodge on 26/02/2026. So far everything has run very smoothly. The care Dad has received has been excellent. The management has been extremely helpful and kind. Every member of staff ahve been very caring towards Dad and Mum and myself.
Reply from Lisa Moxon, Home Manager at Oak Lodge Care HomeThank you Kerry for your review and your kind words. I am pleased you have found the care dad has received is excellent and that every team member including the management team has been caring, helpful and kind towards you all as a family. I will pass on your words to the team.
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Review of

Gotton Manor Care Home

from C W (Daughter of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Dad unfortunately needed full time care. As daughters we all found the change quite difficult to deal with, as I'm sure many others do! Gotten Manors support with ourselves as well as our Dad was exceptional, we had supportive advice, care and understanding. Our Dad settled in with time, and now
embraces the carers and other residents. He's always aloud to make his own choices, they encourage with care and compassion. Thank you to all of worker's at Gotten Manor
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your review. How wonderful to hear how Dad has settled into Gotton Manor and the staff encourage own choices. It is always reassuring to hear how family members are also supported with these difficult transitions. Thank you.
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Review of

Gotton Manor Care Home

from Sue E (Daughter of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gotton Manor has been extremely helpful in providing accommodation to both my mother and aunty. The building is old and creaky but this more than made up for by the courtesy and care of the staff and the cleanliness of the rooms. After being there a week my Mum's laundry hadn't been collected despite
my asking several times.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your review. It is wonderful that you have chosen Gotton Manor for your aunty and your mother. It is lovely to hear that the staff and cleanliness of the home make up for characteristic's of the old building. Apologies for the laundry collection, we hope this issue is now resolved. Thank you.
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Review of

Gotton Manor Care Home

from Lyn P (Daughter of Resident) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always welcomed, all staff professional + polite - my father is looked after + I feel his needs are met - cleanliness of the home needs a little work? - Sticky floors in main area + looks a little tired + grubby - no hand gel available for visitors - newly decorated dementia area excellent - clocks
displaying wrong time (main lounge) + often staff unable to find remote for TV - otherwise excellent care - my father is happy here - I dont think his needs to be improved - staff amazing - we feel part of Gotton family thank you.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your review. We are sorry to hear that there has been issues with cleanliness during your visit. Please allow us the opportunity to rectify these issues. We are continuing with the decoration of the home. It is lovely to see that the care is of high standards and that you are welcomed into the home and feel like part of the family. It is wonderful to hear that your Dad is happy and you feel he is well looked after and safe in his home. Thank you.
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Review of

Oak Lodge Care Home

from Andrew S (Nephew of Resident) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Uncle John has recently passed away in the loving care of all the staff of this wonderful care Home, John spent two and a half years being very professionally cared for by all members of staff. Visiting was a joy, sharing the the love and friendship of all the staff and residents. Communication was
excellent, we live 300 miles away but were confident that we were always informed of John's health and welfare.
Well done for all staff at this excellent home. Andrew and Jill
Reply from Lisa Moxon, Home Manager at Oak Lodge Care HomeOaklodge Care Home Team are sending you and your family our sincere condolences.
Thank you for taking the time to send us a five star review and how your visits were made a joy and you felt the love and friendship shared within our home. I am pleased to hear communication was excellent and you were kept informed of your loved ones health and welfare . I will pass on your kind thoughts to the team. Thank you.
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Review of

Gotton Manor Care Home

from Marion F (Friend of Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful, friendly and cheerful. The home itself is very clean and a lovely atmosphere. Very welcoming.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your 5 star review. It is lovely to hear that you are always made to feel welcome and you find the environment nice and clean and the atmosphere to be welcoming. Thank you.
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Review of

Oak Lodge Care Home

from Jackie S (Niece of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle entered Oak Lodge in June 2023 & after a short restless period he settled well & is still there & happy. His care needs have now increased & the staff are excellent in coping with him & he is well looked after. We are also kept well informed of his condition :& any
problems that arise. He couldn't be in a better place.
Reply from Lisa Moxon, Acting Home Manager at Oak Lodge Care HomeThank you for such a wonderful review and the five starts across the board. I am pleased to hear you say how well the staff are looking after your uncle and how you are informed of his condition.
I will pass your comments on to the team.
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Review of

Gotton Manor Care Home

from T B (Friend of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just thought I would pass on my reviews about Gotton Manor Care Home. I have been visiting Gotto Manor for over two years, The Staff are so friendly, caring and most helpful. They greet you with a smile and a warm friendly approach. Nothing is to much trouble. They show care and a great approach with
expertise to all the patients.The food is very good and there's a good choice.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your wonderful review. It is always great to hear the positive feed back regarding the staff and mazing care that they show every day. Our team really do work hard, so i am sure that they will appreciate your kind recognition of which I will pass on to them. Thank you.
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Review of

Gotton Manor Care Home

from G R (Granddaughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most beautiful care/nursing home aswell as the most beautiful views. The staff are amazing and go above and beyond to make sure family and loved ones are very well looked after aswell as us as as a family. After pulling my nan out of a dreadful residential care home and visiting Gotton Manor, I
new we had made the right decision. The home its self is warm, very clean and feels like home from home. The bedrooms are beautiful and well equiped for all needs and they all have lovely views of the countryside. We visit weekly and my nan is always full of smiles, always looks clean and fresh, hair and nails done beautifuly and always dressed lovely. The food is freshly cooked and served beautifully and tastes great. Weve had meals there for special occasions. I used to be a hca at a nursing home so ive seen some sights but I cant fault Gotton manor and the amazing staff who really work so hard and care so deeply .
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your 5 star review. This is so heart felt, it is wonderful to hear the great feed back about the home and the staff. It is amazing how well your Nan is doing at Gotton Manor and a pleasure to care for her and see her wonderful smile. Thank you again for your kind words, the team will be very happy with the comments of which I will feed back to them. Thank you.
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Review of

Oak Lodge Care Home

from Paul D (Husband of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife entered Oak Lodge in July 2025 in order to receive end of life care. She exceeded all expectations and did not pass away until November 2025. My wife, due to medical problems, remained in her room 24/7 and so did not avail herself of the wider facilities of the home. I therefore can only comment
on the care that she did receive during her time there and observations of the residents recreational areas as I passed through. I found the staff fully committed to providing the best care for my wife, particularly towards the end when she was unable to get out of bed, so all personal care was undertaken in bed. My wife did not have much of an appetite and required feeding, but everyone did their best to ensure that she was fed with dignity with food that she wanted. Many staff would do their best to find a few minutes in their day to have a chat with her. When she died many of the staff were visibly upset at her passing.
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Review of

Gotton Manor Care Home

from J A (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has a difficult time settling in but the staff particularly Glenrose worked so hard to settle her in. It was a very difficult and sad time made so much better by Glenrose and her lovely staff. They are so kind and patient. Today when I arrived mum was waving and smiling and happy and chatty. It
means that I can now leave knowing she is ok. Akarsh and the others are just lovely, Thanks for making mum smile.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your review. How lovely to hear that your Mum is settling into Gotton Manor and knowing that you leave her knowing she is happy and well. I am sure the staff will be pleased to hear that they have made a difference and make your Mum smile. Thank you.
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Review of

Oak Lodge Care Home

from J H (Wife of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with Home on the whole. Friendly welcome and always clean and odour free. A few more 'Drop Ins' to the residents who are unable to leave their rooms, would be a great bonus as some don't have many visitors. Kitchen staff are always helpful and accommodate the residents requests whenever
possible. Most of the carers are compassionate and empathetic towards residents and family. Most of the leadership team are very approachable and act on any issues that might arise, also engage with all the residents.
Reply from Florin Vranceanu Florin Vranceanu, Home Manager at Oak Lodge Care HomeThank you for taking the time to leave us a review. Your support means a lot to us, and we truly appreciate your feedback. Thank you again.
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Review of

Oak Lodge Care Home

from Alan W (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always a happy greeting from the staff. Activities are entertaining.
Reply from Florin Vranceanu Florin Vranceanu, Home Manager at Oak Lodge Care HomeThankyou for taking the time to leave us a review, we appreciate your lovely comments.
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Awards / Recognitions (5)

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