Care Homes Owned by Harbour Healthcare Ltd in Somerset

The staff are so friendly and welcoming and always listen to us when we have concerns over my nan

Mum has been resident following discharge from hospital after a fall. The compassion and patience everyone has given her has been second to none as dementia causes her to be difficult at times. The home is very clean and all staff members are efficient, friendly and keen to help in any way. I have been made very welcome on all occasions when visiting. Well done all.

I am sister to an elderly resident and have found the staff to caring, helpful and good humoured oth to my sister and to me as a visitor. To have to come into care was a great shock and the staff have meant that my sister has settled well into this lovely environment. he admin staff have been particularly helpful to me.

Dad has settled into life @ Gotton Manor very well, my mother who lives on her own enjoys the visits to see dad, her husband. We find all members of staff to be care, kind and considerate and particularly enjoy playing cards with the residents and staff. All in all a very time establishment. My family thanks you for your great efforts. Wish it was cheaper though!

Keep doing what you are doing

Absolute perfection,,,,,,,really! , there is nothing that I can moan about or criticise, both management and all staff are great, always there if needed, monitoring every situation that is going on, very clean all around, always music playing which residents enjoy very much, well and me, everyone seems to hold an upbeat attitude, no matter what day I call in, a safe and incredibly caring environment, and they make a great coffee!

My mum has been at Gotton Manor for about 11 months who the staff are like family to her, so I don't have to worry about her I know she is well looked after.

Dad was at Gotton Manor for two and a half years. He quickly settled in, and joined in with activities. When we saw him, he was always happy. The staff were always very friendly and happy to help. He had excellent care, right up to the very end. I would recommend This nursing/care home, as both sides were very caring and very welcoming. He always talked highly of the staff.

Dad came into Oak Lodge on 26/02/2026. So far everything has run very smoothly. The care Dad has received has been excellent. The management has been extremely helpful and kind. Every member of staff ahve been very caring towards Dad and Mum and myself.

Our Dad unfortunately needed full time care. As daughters we all found the change quite difficult to deal with, as I'm sure many others do! Gotten Manors support with ourselves as well as our Dad was exceptional, we had supportive advice, care and understanding. Our Dad settled in with time, and now embraces the carers and other residents. He's always aloud to make his own choices, they encourage with care and compassion. Thank you to all of worker's at Gotten Manor

Gotton Manor has been extremely helpful in providing accommodation to both my mother and aunty. The building is old and creaky but this more than made up for by the courtesy and care of the staff and the cleanliness of the rooms. After being there a week my Mum's laundry hadn't been collected despite my asking several times.

Always welcomed, all staff professional + polite - my father is looked after + I feel his needs are met - cleanliness of the home needs a little work? - Sticky floors in main area + looks a little tired + grubby - no hand gel available for visitors - newly decorated dementia area excellent - clocks displaying wrong time (main lounge) + often staff unable to find remote for TV - otherwise excellent care - my father is happy here - I dont think his needs to be improved - staff amazing - we feel part of Gotton family thank you.

Well done for all staff at this excellent home. Andrew and Jill

The staff are very helpful, friendly and cheerful. The home itself is very clean and a lovely atmosphere. Very welcoming.

My Uncle entered Oak Lodge in June 2023 & after a short restless period he settled well & is still there & happy. His care needs have now increased & the staff are excellent in coping with him & he is well looked after. We are also kept well informed of his condition :& any problems that arise. He couldn't be in a better place.

Just thought I would pass on my reviews about Gotton Manor Care Home. I have been visiting Gotto Manor for over two years, The Staff are so friendly, caring and most helpful. They greet you with a smile and a warm friendly approach. Nothing is to much trouble. They show care and a great approach with expertise to all the patients.The food is very good and there's a good choice.

The most beautiful care/nursing home aswell as the most beautiful views. The staff are amazing and go above and beyond to make sure family and loved ones are very well looked after aswell as us as as a family. After pulling my nan out of a dreadful residential care home and visiting Gotton Manor, I new we had made the right decision. The home its self is warm, very clean and feels like home from home. The bedrooms are beautiful and well equiped for all needs and they all have lovely views of the countryside. We visit weekly and my nan is always full of smiles, always looks clean and fresh, hair and nails done beautifuly and always dressed lovely. The food is freshly cooked and served beautifully and tastes great. Weve had meals there for special occasions. I used to be a hca at a nursing home so ive seen some sights but I cant fault Gotton manor and the amazing staff who really work so hard and care so deeply .

My wife entered Oak Lodge in July 2025 in order to receive end of life care. She exceeded all expectations and did not pass away until November 2025. My wife, due to medical problems, remained in her room 24/7 and so did not avail herself of the wider facilities of the home. I therefore can only comment on the care that she did receive during her time there and observations of the residents recreational areas as I passed through. I found the staff fully committed to providing the best care for my wife, particularly towards the end when she was unable to get out of bed, so all personal care was undertaken in bed. My wife did not have much of an appetite and required feeding, but everyone did their best to ensure that she was fed with dignity with food that she wanted. Many staff would do their best to find a few minutes in their day to have a chat with her. When she died many of the staff were visibly upset at her passing.

Mum has a difficult time settling in but the staff particularly Glenrose worked so hard to settle her in. It was a very difficult and sad time made so much better by Glenrose and her lovely staff. They are so kind and patient. Today when I arrived mum was waving and smiling and happy and chatty. It means that I can now leave knowing she is ok. Akarsh and the others are just lovely, Thanks for making mum smile.

Very satisfied with Home on the whole. Friendly welcome and always clean and odour free. A few more 'Drop Ins' to the residents who are unable to leave their rooms, would be a great bonus as some don't have many visitors. Kitchen staff are always helpful and accommodate the residents requests whenever possible. Most of the carers are compassionate and empathetic towards residents and family. Most of the leadership team are very approachable and act on any issues that might arise, also engage with all the residents.