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Care Homes Owned by Harbour Healthcare Ltd in Somerset

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Harbour Healthcare Ltd in Somerset

Only the locations & reviews in Somerset for Harbour Healthcare Ltd are showing below.

View the details of all 41 locations (with 3135 reviews) owned by Harbour Healthcare Ltd

Harbour Healthcare Ltd Locations in Somerset (2)

 - Browse 2 Care Homes owned by Harbour Healthcare Ltd in Somerset
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Gotton Manor Care Home
West Monkton, Cheddon Fitzpaine, Taunton TA2 8LL 
9.7 75 reviews
Gotton Manor Care Home, Taunton, Somerset
"Gotton Manor has been extremely helpful in providing accommodation to both my mother and aunty. The building is old and creaky but this…"   Read all 75 reviews
  • from £1,300 / week
  • 60 Rooms
Location Type Care Home

Gotton Manor care home provides residential, nursing, palliative care and dementia care for up to 60 older people, from respite stays to long-term residence. This beautiful home was once a manor ... Read more about Gotton Manor Care Home

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Oak Lodge Care Home
Lordsleaze Lane, Chard TA20 2HN 
9.7 90 reviews
Oak Lodge Care Home, Chard, Somerset
"Dad came into Oak Lodge on 26/02/2026. So far everything has run very smoothly. The care Dad has received has been excellent. The…"   Read all 90 reviews
  • from £1,450 / week
  • 47 Rooms
Location Type Care Home

Oak Lodge Care Home is proud to offer the highest standard of residential, nursing and dementia care in a warm and welcoming environment. Oak Lodge Care Home provides residents with an engaging ... Read more about Oak Lodge Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Harbour Healthcare Ltd Reviews in Somerset (165)

9.4

Harbour Healthcare Ltd has a Group Review Score of 9.4 (9.403) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Harbour Healthcare Ltd must have a Review Score.

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Review of

Oak Lodge Care Home

from Kerry B (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came into Oak Lodge on 26/02/2026. So far everything has run very smoothly. The care Dad has received has been excellent. The management has been extremely helpful and kind. Every member of staff ahve been very caring towards Dad and Mum and myself.
Reply from Lisa Moxon, Home Manager at Oak Lodge Care HomeThank you Kerry for your review and your kind words. I am pleased you have found the care dad has received is excellent and that every team member including the management team has been caring, helpful and kind towards you all as a family. I will pass on your words to the team.
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Review of

Gotton Manor Care Home

from C W (Daughter of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Dad unfortunately needed full time care. As daughters we all found the change quite difficult to deal with, as I'm sure many others do! Gotten Manors support with ourselves as well as our Dad was exceptional, we had supportive advice, care and understanding. Our Dad settled in with time, and now
embraces the carers and other residents. He's always aloud to make his own choices, they encourage with care and compassion. Thank you to all of worker's at Gotten Manor
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your review. How wonderful to hear how Dad has settled into Gotton Manor and the staff encourage own choices. It is always reassuring to hear how family members are also supported with these difficult transitions. Thank you.
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Review of

Gotton Manor Care Home

from Sue E (Daughter of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gotton Manor has been extremely helpful in providing accommodation to both my mother and aunty. The building is old and creaky but this more than made up for by the courtesy and care of the staff and the cleanliness of the rooms. After being there a week my Mum's laundry hadn't been collected despite
my asking several times.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your review. It is wonderful that you have chosen Gotton Manor for your aunty and your mother. It is lovely to hear that the staff and cleanliness of the home make up for characteristic's of the old building. Apologies for the laundry collection, we hope this issue is now resolved. Thank you.
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Review of

Gotton Manor Care Home

from Lyn P (Daughter of Resident) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always welcomed, all staff professional + polite - my father is looked after + I feel his needs are met - cleanliness of the home needs a little work? - Sticky floors in main area + looks a little tired + grubby - no hand gel available for visitors - newly decorated dementia area excellent - clocks
displaying wrong time (main lounge) + often staff unable to find remote for TV - otherwise excellent care - my father is happy here - I dont think his needs to be improved - staff amazing - we feel part of Gotton family thank you.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your review. We are sorry to hear that there has been issues with cleanliness during your visit. Please allow us the opportunity to rectify these issues. We are continuing with the decoration of the home. It is lovely to see that the care is of high standards and that you are welcomed into the home and feel like part of the family. It is wonderful to hear that your Dad is happy and you feel he is well looked after and safe in his home. Thank you.
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Review of

Oak Lodge Care Home

from Andrew S (Nephew of Resident) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Uncle John has recently passed away in the loving care of all the staff of this wonderful care Home, John spent two and a half years being very professionally cared for by all members of staff. Visiting was a joy, sharing the the love and friendship of all the staff and residents. Communication was
excellent, we live 300 miles away but were confident that we were always informed of John's health and welfare.
Well done for all staff at this excellent home. Andrew and Jill
Reply from Lisa Moxon, Home Manager at Oak Lodge Care HomeOaklodge Care Home Team are sending you and your family our sincere condolences.
Thank you for taking the time to send us a five star review and how your visits were made a joy and you felt the love and friendship shared within our home. I am pleased to hear communication was excellent and you were kept informed of your loved ones health and welfare . I will pass on your kind thoughts to the team. Thank you.
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Review of

Gotton Manor Care Home

from Marion F (Friend of Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful, friendly and cheerful. The home itself is very clean and a lovely atmosphere. Very welcoming.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your 5 star review. It is lovely to hear that you are always made to feel welcome and you find the environment nice and clean and the atmosphere to be welcoming. Thank you.
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Review of

Oak Lodge Care Home

from Jackie S (Niece of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle entered Oak Lodge in June 2023 & after a short restless period he settled well & is still there & happy. His care needs have now increased & the staff are excellent in coping with him & he is well looked after. We are also kept well informed of his condition :& any
problems that arise. He couldn't be in a better place.
Reply from Lisa Moxon, Acting Home Manager at Oak Lodge Care HomeThank you for such a wonderful review and the five starts across the board. I am pleased to hear you say how well the staff are looking after your uncle and how you are informed of his condition.
I will pass your comments on to the team.
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Review of

Gotton Manor Care Home

from T B (Friend of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just thought I would pass on my reviews about Gotton Manor Care Home. I have been visiting Gotto Manor for over two years, The Staff are so friendly, caring and most helpful. They greet you with a smile and a warm friendly approach. Nothing is to much trouble. They show care and a great approach with
expertise to all the patients.The food is very good and there's a good choice.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your wonderful review. It is always great to hear the positive feed back regarding the staff and mazing care that they show every day. Our team really do work hard, so i am sure that they will appreciate your kind recognition of which I will pass on to them. Thank you.
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Review of

Gotton Manor Care Home

from G R (Granddaughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most beautiful care/nursing home aswell as the most beautiful views. The staff are amazing and go above and beyond to make sure family and loved ones are very well looked after aswell as us as as a family. After pulling my nan out of a dreadful residential care home and visiting Gotton Manor, I
new we had made the right decision. The home its self is warm, very clean and feels like home from home. The bedrooms are beautiful and well equiped for all needs and they all have lovely views of the countryside. We visit weekly and my nan is always full of smiles, always looks clean and fresh, hair and nails done beautifuly and always dressed lovely. The food is freshly cooked and served beautifully and tastes great. Weve had meals there for special occasions. I used to be a hca at a nursing home so ive seen some sights but I cant fault Gotton manor and the amazing staff who really work so hard and care so deeply .
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your 5 star review. This is so heart felt, it is wonderful to hear the great feed back about the home and the staff. It is amazing how well your Nan is doing at Gotton Manor and a pleasure to care for her and see her wonderful smile. Thank you again for your kind words, the team will be very happy with the comments of which I will feed back to them. Thank you.
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Review of

Oak Lodge Care Home

from Paul D (Husband of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife entered Oak Lodge in July 2025 in order to receive end of life care. She exceeded all expectations and did not pass away until November 2025. My wife, due to medical problems, remained in her room 24/7 and so did not avail herself of the wider facilities of the home. I therefore can only comment
on the care that she did receive during her time there and observations of the residents recreational areas as I passed through. I found the staff fully committed to providing the best care for my wife, particularly towards the end when she was unable to get out of bed, so all personal care was undertaken in bed. My wife did not have much of an appetite and required feeding, but everyone did their best to ensure that she was fed with dignity with food that she wanted. Many staff would do their best to find a few minutes in their day to have a chat with her. When she died many of the staff were visibly upset at her passing.
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Review of

Gotton Manor Care Home

from J A (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has a difficult time settling in but the staff particularly Glenrose worked so hard to settle her in. It was a very difficult and sad time made so much better by Glenrose and her lovely staff. They are so kind and patient. Today when I arrived mum was waving and smiling and happy and chatty. It
means that I can now leave knowing she is ok. Akarsh and the others are just lovely, Thanks for making mum smile.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your review. How lovely to hear that your Mum is settling into Gotton Manor and knowing that you leave her knowing she is happy and well. I am sure the staff will be pleased to hear that they have made a difference and make your Mum smile. Thank you.
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Review of

Oak Lodge Care Home

from J H (Wife of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with Home on the whole. Friendly welcome and always clean and odour free. A few more 'Drop Ins' to the residents who are unable to leave their rooms, would be a great bonus as some don't have many visitors. Kitchen staff are always helpful and accommodate the residents requests whenever
possible. Most of the carers are compassionate and empathetic towards residents and family. Most of the leadership team are very approachable and act on any issues that might arise, also engage with all the residents.
Reply from Florin Vranceanu Florin Vranceanu, Home Manager at Oak Lodge Care HomeThank you for taking the time to leave us a review. Your support means a lot to us, and we truly appreciate your feedback. Thank you again.
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Review of

Oak Lodge Care Home

from Alan W (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always a happy greeting from the staff. Activities are entertaining.
Reply from Florin Vranceanu Florin Vranceanu, Home Manager at Oak Lodge Care HomeThankyou for taking the time to leave us a review, we appreciate your lovely comments.
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Review of

Oak Lodge Care Home

from L K (Daughter of Resident) assisted by family/friend published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 8 months I have attended the care home visiting my family member our room is not cleaned regularly I have had to do it myself.
not all staff will treat with full dignity nor care . My family member is fully paralysed and has very infrequent interactions with anyone, their ment to have hourly
visits.
**They don't don't leave there room or partake in activities nor food &
drink
Reply from Florin Vranceanu Florin Vranceanu, Home Manager at Oak Lodge Care HomeThankyou for taking the time to leave a review. We are sorry to hear about your experience. We are more than happy to discuss the options with you, our deputy manager will reach out privately to do so next time you visit the home.
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Review of

Gotton Manor Care Home

from A H (Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To be fair, I am quite able both mentally and physically. I have a considerable autonomy within the home courtesy of the home manager. I do, however, need some care and service. My answers to the items listed, I have balanced with the general observation of the service other residents receive. I believe
that the most impressive examples are through requests to the management staff. I have always found a willingness to listen to proposals to implement change when it would seem viable and offer care improvement. I have lived in this home happily for 7 years.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for your review. It is good to get information first hand from residents of the home. Thank you for informing that your review is based on what you have viewed with other residents due to you completing most of your own care and cleaning. It is great to hear that you feel listened to and valued. Thank you.
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Review of

Oak Lodge Care Home

from M B (Son of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has been very welcoming and understanding. The staff are especially open and welcoming and always jolly and willing. The care provided to my father has been excellent and has allowed my mother to come to terms with their future.
Reply from Florin Vranceanu Florin Vranceanu, Home Manager at Oak Lodge Care HomeThankyou for your kind words, your review is very much appreciated. We value all feedback and the time you have taken to share your experiences. Thankyou, once again from all at Oak Lodge.
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Review of

Gotton Manor Care Home

from S B (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gotton Manor Care Home staff are excellent, very attentive and friendly. There are plenty of organised activities and opportunities to interact with the other residents if you wish. Music and books available in the main lounge and my mothers room is modern, well painted and clean with excellent ensuite
facility. Food of a high standard, nutritional and tailored to suit your dietary requirements . Gotton Manor located in a beautiful setting with stunning views over Corfe and surrounding hills.
Reply from Janine Marshall, Registered Manager at Gotton Manor Care HomeThank you for spending the time to complete this wonderful review. It is lovely to hear the kind comments about the great staff and the food. We are very proud of our location and beautiful views, and it is fantastic that our residents get to enjoy this setting every day. Thank you.
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Review of

Oak Lodge Care Home

from Ella S (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone appears very happy. Staff and clients rooms appear nice and well kept. Mum has settled well, which was a big surprise to me. Clients including my mum are well dressed and clean.
Reply from Florin Vranceanu, Home Manager at Oak Lodge Care HomeThank you for taking the time to review us and for your nice words.
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Review of

Oak Lodge Care Home

from A M (Son of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always found staff helpful and friendly mum looked after very well.
Room kept clean
Always informed of weekly activities and events.
We are very pleased with the care mum is getting and would recommend to anybody who have to put loved ones into care.
Reply from Florin Vranceanu Florin Vranceanu, Home Manager at Oak Lodge Care HomeThank you very much for taking the time to review us and for your kind words.
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Review of

Oak Lodge Care Home

from Dee O (Daughter of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father is in the home and is very well looked after in terms of health and well being.
The Staff remain constant with their attention and care to all the residents and offer excellent mental stimulation with a variety of activities.
As personal requirements change, staff flex individual needs easily
and seamlessly.
Dad is certainly a happier person knowing there is always someone close by to checkin on him and also to communicate with.
The home is always clean and has a lovely welcoming atmosphere, a credit to Florin and team concerned with the day to day running of the home.
Reply from Florin Vranceanu, Home Manager at Oak Lodge Care HomeThank you very much for taking the time to review us and for your very kind words.
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Awards / Recognitions (5)

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