Harbour Healthcare Ltd in West Yorkshire | 3 Care Homes

Review of
Harrogate Lodge Care Home
from Elaine C (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

My father was a resident at Harrogate Lodge for 2 years until his passing in September 2025. I was unable to visit very often as I live in the States , but whenever I did I was always impressed first and foremost by the kindness of all the staff. The carers all looked after him with dignity and respect

and I always felt that he was well looked after. Another wonderful aspect of the home are the number and variety of activities provided for the residents, including outings to local restaurants etc. I also really appreciated the social media posts with all the many photos.
The outpouring of love from the staff for my father and towards the family meant so much for us.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Harrogate Lodge Care Home

Thank you Elaine for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Harrogate Lodge Care Home. We understand how upsetting it must have been, and are…read more

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Review of
Harrogate Lodge Care Home
from Karen S (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

Mum was given rehabilitation care here following a three week stay in Leeds General Infirmary after a fall and breaking her hip in May 2025. I have nothing but the highest praise for all staff and management at Harrogate Lodge. Mum was only in their care for three weeks, but it was excellent throughout.

Her room was lovely and homely. The physiotherapy team were so kind and considerate to my Mum and worked really hard with her to encourage her to mobilise and recover. Knowing she was in good hands was a great comfort to me as I lived many miles away. All the staff were never too busy to communicate with me and always listened when I needed to change things slightly as time went by. Sadly, in spite of all the team's efforts, Mum didn't want to engage and was transferred onwards to a nursing home, in which she has since passed away. I cannot thank everyone at Harrogate Lodge enough for all the kindness, and support they gave me and my Mum during a very difficult and worrying time.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Harrogate Lodge Care Home

Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your mother…read more

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Review of
Harrogate Lodge Care Home
from A W (Son of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

The loving care given was second to none. His stay was made so easy. Lindsey, Natalie and team have been great and nothing has been too much trouble.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Harrogate Lodge Care Home

Thank you for your comments about your recent experiences at Harrogate Lodge Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality…read more

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Review of
Harrogate Lodge Care Home
from Nichola P (Daughter of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

My dad has been in the home since June of this year
Dad was given his Vascular Dementia at the beginning of the year. From the moment we were shown round my mum & I were made to feel so welcome . Dad is settled and in the care of a team of wonderful staff who are kind, compassionate and nothing is

too much trouble.
A team of people who do an extremely hard demanding job but do it with kindness a smile and make a hard decision to put dad in a home an easier one. Look beyond the bricks and mortar it's what's on the inside that counts and what is on the inside is a lovely lovely home
Thank you for looking after dad.

Reply from Louise Porter, Business Development Manager at Harrogate Lodge Care Home

Thank you for taking the time to share your feedback about the care your Dad has been given at Harrogate Lodge. All of our team are committed to providing the best possible care experience for all of…read more

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Review of
Harrogate Lodge Care Home
from Wendy W (Daughter of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

My mother has been in HL for nearly 4 years against all the odds.
She is always treated with respect and dignity despite her outbursts of violent behaviour towards the staff.
It is important to say that as POA my wishes for her are also respected and complied with compassion and care.
When I chose

HL for mum it was just satisfactory - now due to competent leadership and management it is an outstanding facility for my mother.
The staff are great, the cook, the cleaners the nursing and care staff and anyone else I have forgotten. Keep up the good work.

Reply from Louise Porter, Business Development Manager at Harrogate Lodge Care Home

Thank you Wendy, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Harrogate Lodge Care Home was so positive. All of our…read more

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Review of
Fleetwood Heights Care Home
from N K (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

My mum as been in Fleetwood heights for nearly 2 weeks a few teething problems but in general cant fault it the staff are all so friendly they go out of there way to help her her room is spotless the food is mitchlen star quality any issues get sorted straight away I would highly recommend Fleetwood

heights

Reply from Jack Pollard, Administrative Sales & Marketing Support at Fleetwood Heights Care Home

Thank you for your comments about your recent experience at Fleetwood Heights Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality…read more

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Review of
Fleetwood Heights Care Home
from A T (Son of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

My experience with Fleetwood Heights, what not to say! An absolutely warm welcome on arrival. The staff all came to meet and greet her and unbelievably so helpful. For me I was able to leave and go on holiday with the knowledge she was in safe hands. The same can be said on my arrival to collect her.

On both occasions I was able to see that the building was very impressive and felt secure. Mum's experience whilst I was away, she loved it ,she loved the size of the bed, the room and bathroom. She loved the fact that she could walk to both gardens, she loved the food and even took up knitting again. Would she go again, in a heart beat. I just need a find another holiday to go on.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Fleetwood Heights Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review of
Fleetwood Heights Care Home
from J D (Son of Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

Through to quite short notice as a family, we had to find a care home for my mother. We looked at various care homes within our location and was then advised via a friend to go take a look at Fleetwood Heights. Contacted the care home and spoke to a lovely lady who arranged a viewing and introductory

tour of the home. What a lovely welcoming lady, no pressure talking, just polite clear talking, factual information with regards to home and also very clear on responsibility, safe guarding and the functionality of day to day running. The home is spotless after recent refurbishment, all rooms are immaculate, was also introduced to the day staff and evening staff, what a great team, nice to see lovely smiling faces, all switched on with regards to caring for all elderly residents, just made so much of a difference to support one of the most difficult decisions we made as a family.
Massive shout out to all Team members, you're doing an amazing job. Thank You

Reply from Louise Porter, Business Development Manager at Fleetwood Heights Care Home

Thank you from all of the team here at Fleetwood Heights for this lovely review. We very much appreciate it! Its our pleasure to care for your Mum. It's also great to hear her family are happy too!

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Review of
Harrogate Lodge Care Home
from L T (Daughter-in-law of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

My mother in law has been in this home for a number of years. She has had Alzheimer's for approximately 7 years. Her care at this home has far excelled our expectations. The staff, management, nurses etc are all excellent. They provide activities to keep residents entertained and cared for. The appearance

may not be a 5 star hotel but the care is. When her first home said they couldn't meet her needs the manager listened to us, understood what my mother in laws needs were and saw that she was bored. They have continued to be brilliant with the family and her as a resident. I would recommend here for great care. They are walk, clean, well fed and entertained.

Don't be fooled by anywhere that looks like a 5 star hotel. Look beyond and see the care being given, it's what your loved one needs, not the furnishings.

Reply from Louise Porter, Business Development Manager at Harrogate Lodge Care Home

Thank you on behalf of the team at Harrogate Lodge for this lovely review. We are so happy to hear the family are happy with the care your Mother in Law receives, she is a pleasure to care for.

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Review of
Fleetwood Heights Care Home
from T R (Ex Family Member) published on 26 June 2025 Submitted via Website • Report

Overall Experience

Luxury spacious en-suite care home . I have seen all the renovations lately and speaks to a lovely staff. This home is to good to missed. Therefore this review might help potential clients. I highly recommend this place for a loved one to live comfortably in their lifetime. Luxury accommodation at an

affordable cost. A modern luxury and spacious purpose built care home in Halifax, W.Y. Offering views of Greetland town and hilly countryside. Under New Management-Harbour Health Care. It has been completed to its full renovation. Rooms are en-suite and spacious. Hair dressing and wellness facilities.
The doors are open, It had been registered with CQC and are so excited to start their vibrant community with new residents moving in soon! Fleetwood aim to deliver bespoke care to those who live at home, tailored services to meet the unique requirements of individual residents uplift with compassionate staff/trained professionals.
Care services: Respite, Residential, dementia & Nursing

Reply from Jack Pollard, Administrative Sales & Marketing Support at Fleetwood Heights Care Home

Thank you so much! As you have mentioned, the home is currently being transformed to the high standards our amazing residents expect & we cannot wait to show off the final result. We are also…read more

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Review of
Harrogate Lodge Care Home
from Jennifer E (Respite Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

I went to Harrogate Lodge for extra rehabilitation after a hip replacement because my mobility was very limited due to also needing a knee replacement in due course, I was very surprised as to how supportive and interested in my well being most of the staff were, they were a lot of long term staff who

really enjoyed their jobs which made a stay here relaxing and made my recovery easier. If I need extra support when I have my knee done, I would hope to return to Harrogate Lodge. Knowing I will be looked after. Thank you so much to all.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Harrogate Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again…read more

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Review of
Chestnut Lodge Care Home
from Carol R (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

My dad has been in this care home after experiencing dreadful, neglectful and safeguarding issues at a previous care home. My family and I are very happy with the care Dad receives. We go at least 3 times a week, at different times and never felt concerned about Dad's care and wellbeing. Residents are

frequently provided with a variety of snacks and refreshments. Dad's presentation is good. The only things that seems to lack is stimulation/activities.

Reply from Comfort Chibuye, Manager at Chestnut Lodge Care Home

Dear Carol,Thank you for your review of Chestnut Lodge. We value your review greatly and we at Chestnut Lodge are very pleased that you have a good experience. Your comments regarding the care of your…read more

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Review of
Harrogate Lodge Care Home
from Elizabeth A (Daughter of Resident) published on 5 May 2025 Submitted via Postal Card • Report

Overall Experience

My elderly mother spent nearly three weeks at Harrogate Lodge. Unable to walk when she arrived, she was very unhappy and scared; she was very quickly made to feel safe and cared for. Nurses ensured her pain relief and other medication was safely administered and Harrogate Lodge staff worked very well

with hospital staff. She received a lot of physio and was soon able to walk again. All staff were kind, helpful and professional, they encouraged her to socialise and regain confidence, they were all delighted with her progress.

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Review of
Chestnut Lodge Care Home
from Denise E (Wife of Resident) published on 22 April 2025 Submitted via Postal Card • Report

Overall Experience

My husband was transferred to the home from hospital. I was met by staff with smiles, consideration & empathy. My husbands health improved due to the good care given by staff. Carers on the unit are amazing, giving each patient friendship & car required by all different aspects of dementia. All the

unit is kept clean, which is no easy task, all the staff are clean & tidy & very pleasant. I could ask for nothing more. Also staff have supported me along this traumatic journey.

Reply from Comfort Chibuye, Manager at Chestnut Lodge Care Home

Thank you the positive review. We are happy to hear that you were happy with the care your husband. We wish you all the best in future.

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Review of
Chestnut Lodge Care Home
from Paul A (Son-in-law of Resident) published on 17 April 2025 Submitted via Postal Card • Report

Overall Experience

Staff very welcoming. She is looking forward to going into garden now its getting warmer. She is happy + settled.

Reply from Comfort Chibuye, Manager at Chestnut Lodge Care Home

Thank you for this kind review. We are pleased to hear that you are happy with the care your father in law receives. We value your comments greatly.

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Review of
Harrogate Lodge Care Home
from J M (Resident) published on 30 January 2025 Submitted via Postal Card • Report

Overall Experience

Very welcoming, staff are very helpful. Food excellent. Physio care excellent. Highly recommend.

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Review of
Chestnut Lodge Care Home
from C G (Granddaughter of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

Granddad has been in this nursing home for almost 3 months receiving end of life care. The nursing home staff without exception are all very caring and professional and do a wonderful job of looking after granddad. We have visited almost daily and called daily often more than once a day and were at

no point ever made to feel we were inconveniencing them. They were always on hand to update us on granddad's progress and care. Granddad has dementia so caring for him is at times quite challenging. The staff have treated granddad with dignity and respect and in a time when it was not possible for Granddad to be looked after at home gave him the next best alternative. We thank every staff member for their care and for getting to know our precious granddad and dad as a person and looking after him so well. No words will ever be able to convey our gratitude to each and every one of the staff. Thank you all so very much.

Reply from Comfort Chibuye, Manager at Chestnut Lodge Care Home

Thank you very much for the positive review. This means a lot to all at Chestnut Lodge. We are happy that your granddad spent his last days with us.

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Review of
Chestnut Lodge Care Home
from Patricia K (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

My father was admitted to the nursing home after being in hospital with dementia and a cancer growth on his temple. He had lost a substantial amount of weight as he wouldn't/couldnt eat there.
He went to the home in September. He quickly settled and ate plenty of food (even things he previously hadn't

liked). He put on 11lb very quickly. The staff were brilliant with him (he was very stubborn at times) but were able to get him to comply through their patience and persistence, never pushing him to do things he didn't want to do. Dad passed away Boxing Day and even to his last, the staff (nurses and care workers) were good and kind to him, calling a GP whenever they felt he needed it especially as he had cancer and checking on him every 15 minutes during his last few days.
Myself, my husband and my children cannot praise the home enough. A member of my family rang every day without fail and always received a complete update. I was also called if dad had any problems at all.

Reply from Comfort Chibuye, Manager at Chestnut Lodge Care Home

Thank you very much for this positive review. We take pride in caring for our residents and we are happy that you found care given to your dad excellent. This is very motivating to staff and other…read more

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Review of
Harrogate Lodge Care Home
from Joan S (Respite Resident) published on 19 December 2024 Submitted via Postal Card • Report

Overall Experience

I stayed at Harrogate Lodge Care Home for 7 weeks recently till early November.
The staff were caring, kind and made me feel more confident and safe.
I'm extremely likely to recommend Harrogate Lodge Care Home to anyone who feels they need full time care.

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Review of
Harrogate Lodge Care Home
from Helen B (Daughter of Resident) published on 19 December 2024 Submitted via Postal Card • Report

Overall Experience

Outstanding!
From the first welcoming phone call to our final farewell hugs! I could not have asked for more from every member of staff.

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Care Homes Owned by Harbour Healthcare Ltd in West Yorkshire

Harbour Healthcare Ltd Locations in West Yorkshire (3)

Harbour Healthcare Ltd Reviews in West Yorkshire (134)

Harrogate Lodge Care Home

Harrogate Lodge Care Home

Harrogate Lodge Care Home

Harrogate Lodge Care Home

Harrogate Lodge Care Home

Fleetwood Heights Care Home

Fleetwood Heights Care Home

Fleetwood Heights Care Home

Harrogate Lodge Care Home

Fleetwood Heights Care Home

Harrogate Lodge Care Home

Chestnut Lodge Care Home

Harrogate Lodge Care Home

Chestnut Lodge Care Home

Chestnut Lodge Care Home

Harrogate Lodge Care Home

Chestnut Lodge Care Home

Chestnut Lodge Care Home

Harrogate Lodge Care Home

Harrogate Lodge Care Home

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