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Care Home Owned by Harbour Healthcare Ltd in Northumberland

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Harbour Healthcare Ltd in Northumberland

Only the locations & reviews in Northumberland for Harbour Healthcare Ltd are showing below.

View the details of all 41 locations (with 2922 reviews) owned by Harbour Healthcare Ltd

Harbour Healthcare Ltd Locations in Northumberland (1)

 
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1 Care Home owned by Harbour Healthcare Ltd in Northumberland
Northlea Court Care Home

Brockwell Centre, Northumbrian Road, Cramlington NE23 1XX 

9.8 58 reviews
"My Mam settled into her new home very quickly. The staff are kind and receptive to queries and concerns and have a good understanding of…"   Read all 58 reviews
Location Type Care Home

Northlea Court Care Home is located in Cramlington and is convenient for shops, amenities, public transport and the A1(M). Manor Walks Shopping Centre is just one mile away. The centre provides residential care for people who need support with everyday… Read more about Northlea Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Acquired Brain Injury
  • 50 Rooms from £1,305 / week

Harbour Healthcare Ltd Reviews in Northumberland (58)

9.5
Harbour Healthcare Ltd has a Group Review Score of 9.5 (9.511) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Harbour Healthcare Ltd must have a Review Score.

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Review of

Northlea Court Care Home

from Kathy U (Daughter of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam settled into her new home very quickly. The staff are kind and receptive to queries and concerns and have a good understanding of dementia. She has a lovely room but spends most of her time with the other residents in the lounge.
She's enjoyed activities and there are a few shops near where
we can go for a walk to get some fresh air and to buy or to have a look around.
We had one experience, not least my fault! I'm challenged by the changes my Mam has and not knowing what her normal is 'today'. She had lost something that the Mam i knew would have treasured. But things change, often and without reason. The staff at Northlea were supportive, professional and very kind and all was resolved quickly. This is both reassuring and welcome.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Northlea Court Care Home

Thank you for your positive feedback towards Northlea Court Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mam has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review of

Northlea Court Care Home

from Christine S (Daughter of Resident) published on 22 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents have both gone into Northlea Court Care Home, my sister and I accompanied them, all staff were very professional and very friendly to all of us. Our expirence overall was amazing.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Northlea Court Care Home

Thank you for your comments about your recent experience at Northlea Court Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of

Northlea Court Care Home

from Simon H (Son of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot stress enough just how good Northlea Court are. My mother was moved here in March 2025, at first I was worried as my mother has always lived at home and been very independant. But I needed not worry, as the staff have been amazing, always caring and going above and beyond to help no matter
what.
If like me and you are nervous about the care facility that will look after the most important person in the world to you, then you need not worry any more. Northlea will give you that necessary peace and assurance you need.

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Review of

Northlea Court Care Home

from Robert C (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Regards the 2nd stay my Mum had - the 1st being + for her. This time, I'd say, she was traumatised by the stay. Due to 1, possibly 2 people who made her feel very uncomfortable, and if I read her right made her feel like she was a hassle. The person was "in charge" of the ward. I don't know names/shifts.
I know she was traumatised as she has told all and sundry about her experience, from SS to the Memory Clinic, and us - until we know it by heart. I know, she should have told me and I would have dealt with it -100%. We were abroad she didn't want to burden us ,and what would her treatment be like then, from the individual ,once reprimanded - she asked?
I get it -some old people can be a "nuisance" for some carers, set in their ways,slow etc but ,when a person is paying top whack, as she was - better treatment is necessary!! She says she will not return, after this episode. Sad, as she had considered NLea as full time after her 1st visit. Some people in charge, on the ward, need a word?

Reply from Claire Cole, Marketing Assistant at Northlea Court Care Home

Thank you for your feedback. We're glad to hear your mother enjoyed her first stay at Northlea Court, but disappointed we were unable to live up to expectations on the second stay. Our home manager is very concerned about this issue, but without further detail, we are unable to identify a particular event when this occurred. We operate an open door policy and would welcome you to pop in to see our Home Manager. Please don't hesitate to get in touch.

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Review of

Northlea Court Care Home

from N C (Nephew of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say thank you for the care that you gave my aunt in the last few months of her life before she passed away. The care she received was impeccable and could not be faulted. The food and facilities were second to none and my aunt particularly enjoyed seeing the hairdressers every week.
Naturally, she would have preferred to be at home but Northlea Court was the next best place and safest place for her to be. You gave her and her family comfort in looking after her. Would definitely recommend Northlea Court to others.

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Review of

Northlea Court Care Home

from B S (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last 10 months at this care home. The staff were so friendly and never made her feel like she was a bother. The rooms looked a bit tired but they were functional. The kitchen made sure everyone was well fed and offered to cook alternatives when her appetite was poor. In the last
few months, her care became more demanding and the carers looked after her with love and dignity. I spent a lot of time there, especially towards the end, and I was looked after as much as my mam. My only criticism is that they could do with more carers on duty in the daytime. A lot of the residents needed 2 carers at the same time to look after them, and they were rushed off their feet. I would certainly recommend this care home.

Reply from Maisie Lawrence, Marketing Assistant at Northlea Court Care Home

Thank you very much for sharing your positive experience at Northlea Court. We are truly sorry for your loss and extend our condolences to you and your family during this difficult time. Our team is dedicated to providing the highest quality of care, and we are glad to hear that your mother felt well cared for and never a bother. We also take pride in our food and dining services, ensuring that every meal is tailored to meet individual dietary needs while being enjoyable. We appreciate your feedback regarding staffing levels and will certainly take this into consideration. Thanks again, and please do not hesitate to reach out if there is anything more we can do to support you.

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Review of

Northlea Court Care Home

from Robert G (Nephew of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt took up residence in Northlea Court midway through June having been discharged from the hospital after an eight-week stay. My aunt was in a very poor condition but the staff in the home did an excellent job of preparing for her arrival and on arrival making her feel wanted and special. The equipment
provided for lifting her and the air-blown mattress needed to stop bed sores was all new. The care and attention she received in the weeks leading to her death were second to none. From cleaners, carers, nursing staff, admin and managers they all went out of their way to ensure my aunt was comfortable and we the relatives superbly supported.

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Review of

Northlea Court Care Home

from Susan L (Niece of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to shout out a big thank you to all the lovely kind, caring, patient and incredibly hard-working staff at Northlea Court Care Home. My uncle has been with you since end of February this year and has settled into his new life very quickly. He really enjoys being with people and participates
in the activities. With your help, he has gotten over a nasty chest infection and I can honestly say that knowing he is taken care of so well has been a great relief to me.

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Review of

Northlea Court Care Home

from I P (Respite Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with respect. Caring and helpful staff. Very good meals. Plenty of tea and coffee and juice. Attention to all my wishes. Friendly atmosphere.

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Review of

Northlea Court Care Home

from Yvonne P (Daughter of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed a short notice respite stay which the manager was able to facilitate quickly and without fuss. Upon arrival the staff were friendly and helpful and made mum feel welcome and safe.
The food was tasty and plentiful with a good variety of choice.
Rooms were clean and comfortable.

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Review of

Northlea Court Care Home

from Helen B (Granddaughter of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Northlea. We celebrated my late grandma's 100th birthday on the 4th of May (she died on the 9th of December). We decided to keep what we had booked. We were welcomed like long-lost family and they made the day very special for us. The care my grandma received at Northlea
was nothing short of amazing and I would recommend it to anyone who will listen.

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Review of

Northlea Court Care Home

from Eileen B (Daughter of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident until she passed away in December. I can't speak more highly of the care she was given, particularly end-of-life. I returned today as we were having a small celebration on what would have been her 100th birthday. The welcome from all the staff was amazing. They don't have a high
turnover and it was like meeting up with old friends. I would recommend Northlea Court to anyone.

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Review of

Northlea Court Care Home

from C T (Daughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's been happy, well looked after and enjoying "banter" with the staff while staying in the area he's grown to love.
Staff have also listened without judgment to the complex and backstory to our very disconnect "family" saga, which has made my visits a lot more bearable, especially allowing and
making my "other" grumpy old man in.

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Review of

Northlea Court Care Home

from Nancy L (Sister-in-law of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Northlea Home is very clean and the staff are very kind and helpful.

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Review of

Northlea Court Care Home

from K W (Daughter of Resident) published on 31 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living in Northlea Court for around two years now and I continue to be pleased with the way she is given care and support by the staff who look after her. The time she has been a resident seems to have passed by so quickly, something that is probably the result of Mum being so happy
where she is and how this has subsequently helped me deal with the changes in her life since 2021. I am very grateful to all at Northlea Court for everything they have done and continue to do for my Mum.

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Review of

Northlea Court Care Home

from Douglas B (Husband of Resident) published on 30 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After taking care of my wife for so long, the time came when I had to put her into care.
She is now in Northlea Court Care Home and could not be in a better place.
I visit regularly, and from the management to the nursing staff, they are all so lovely and caring, they go out of their way to be helpful
in every sense.
My wife has settled in so well, and is really happy, which makes me feel very much at ease.
My gratitude goes out to everyone at Northlea, for taking care of my wife so well.

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Review of

Northlea Court Care Home

from A N (Relative of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as one walks through the door of Northlea Court Care Home, you can feel the love. My relation is at end-of-life and the love, care and commitment from staff at all levels are excellent. Thank you so much.

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Review of

Northlea Court Care Home

from Elaine W (Daughter-in-law of Resident) published on 4 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy to have my parents-in-law looked after so well. The staff in every department do their very best at all times and put themselves out on many occasions for the residents. My in-laws are happy and contented. We are now able to relax knowing they are in safe hands. Thank you to you all.

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Review of

Northlea Court Care Home

from A B (Daughter of Resident) published on 8 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go above and beyond to look after residents. Activity staff very often keep residents busy with bingo, games and organising singers. The staff are always available and make time for me if I have any issues with my father. If my father has any medical problems or falls they always ring me to
keep me updated.

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Review of

Northlea Court Care Home

from Sarah C (Daughter of Resident) published on 4 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky enough to be at Northlea Court with my mum on the day of the summer garden party which was arranged by the events coordinator. It was a wonderful warm and sunny day with the residents outside under the shade enjoying live music, refreshments and ice creams. The residents and staff sang along,
danced and joined in with the very happy atmosphere that had been created. Listening to my mum singing and seeing the joy in her face is such a special memory that will stay with me and she also loves to remember the day. The singer was amazing and included all the residents, as did the events coordinator and all the staff to ensure a lovely day was had by everyone, confirming to us that Northlea is a home from home.

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Awards / Recognitions (5)

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Harbour Healthcare Ltd in Bristol Harbour Healthcare Ltd in Cheshire Harbour Healthcare Ltd in Cleveland & Teesside Harbour Healthcare Ltd in Cumbria Harbour Healthcare Ltd in Derbyshire Harbour Healthcare Ltd in Devon Harbour Healthcare Ltd in Durham Harbour Healthcare Ltd in Greater Manchester Harbour Healthcare Ltd in Merseyside Harbour Healthcare Ltd in North Yorkshire Harbour Healthcare Ltd in Northumberland Harbour Healthcare Ltd in Somerset Harbour Healthcare Ltd in South Yorkshire Harbour Healthcare Ltd in Staffordshire Harbour Healthcare Ltd in Tyne & Wear Harbour Healthcare Ltd in West Yorkshire Harbour Healthcare Ltd in Rhondda, Cynon, Taff

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